# Page 7 | Vivantio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Vivantio the right Help Desk solution for you? Explore 178 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/216733/Vivantio/reviews --- Vivantio 4.3 (178) [View alternatives](https://www.capterra.com/p/216733/Vivantio/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 7 - Reviews of Vivantio ## Showing most helpful reviews Showing 151-175 of 178 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DV Dinesh V. Used the software for: ### "Good tool needs to be improved" January 31, 2017 4.0 Good tool. Helps me to manage my tickets. However, it can take advantage of the new modern web app features such status page and instant update feature that tells that system is not ready. Review Source AC Andrew C. Used the software for: ### "Vivantio Review" January 31, 2017 3.0 Sorry, but I find it slow and cumbersome. The colour scheme is not great, but I know this can be changed. When you open Vivantio in another tab, it loses the menu on the left hand side. Review Source SP Stephen P. Used the software for: ### "good basic helpdesk system" January 31, 2017 3.0 a basic helpdesk system with some good but limited functionality. basic configuration is straightforward and workflow has allowed us to create some basic business processes. Review Source BC Ben C. Used the software for: ### "Not Bad, Not Amazing" February 10, 2017 3.0 I'm not blown away with the software based on features and lack of documentation on the vendor site. However, it serves its purpose and is functional for our needs. Review Source CW Colin W. Used the software for: ### "Fine, but a bit quirky" January 31, 2017 3.0 Overall it does what it needs to, but I dislike some aspects like the handling of pictures attached to emails (go and dig through a list of files) and text editing. Review Source RD Romain D. Used the software for: ### "Good ticketing system" January 31, 2017 4.0 I have been using it for 3 years, covers all basics and we were able to customize for our needs. Would like to see a better search algorithm for KB articles. Review Source MS Mohamed S. Used the software for: ### "Customer Support" January 31, 2017 4.0 I worked on Vivantio 5 months ago and i felt a major changes compared with the other supporting tools. it just need to be enhanced to be more easy to use. Review Source aJ akhil J. Used the software for: ### "very good and easy to understand" February 3, 2017 5.0 vivantio is very good and easy to understand . you can track any thing very easily , weather it is any kind of ticket or any work order or any task. Review Source LA Lukasz A. Used the software for: ### "Solid and reliable " February 1, 2017 4.0 I have only used vivantio a couple of times but it was really good experience. I really enjoyed the graphs and the visual representation. Pros Graphs Review Source lM lucy M. Used the software for: ### "Vivantio Review" January 31, 2017 3.0 I find it easy to use and to keep track of where our tickets are at in relation to customers. Information is readily available and displayed well. Review Source NW Nicholas W. Used the software for: ### "I really like everything except the mobile experience" February 3, 2017 4.0 It's quite intuitive and easy to use. The only exception is the mobile experience is virtually impossible b/c of how it pushes everything together. Review Source JE Jesse E. Used the software for: ### "Does the job" January 31, 2017 4.0 Works well for what it is. Gets the job done. Easy to use and relatively intuitive. Has all the functionality I need as a user of the system. Review Source RG Renato G. Used the software for: ### "My time working with Vivantio Pro" January 31, 2017 4.0 Good software for ticket management with a lot of potential for the reports maintaining a platform that is easy enough to use by end users. Review Source TM Thomas M. Used the software for: ### "Excellent software" January 31, 2017 4.0 Entirely trouble free usage, very stable service. Would recommend wholeheartedly to any organisation considering a new helpdesk software. Review Source SK Sajeesh K. Used the software for: ### "Super easy and flexible software management tool" January 31, 2017 5.0 I have had great success with using Vivantio as it offers a really agile and flexible tool for managing software and platform issues Review Source AJ Amy J. Used the software for: ### "Vivantio- Liaison Review" February 6, 2017 5.0 Communication with the customer service team has been good. The ticketing system is much more user-friendly than our last system! Review Source JW Jack W. Used the software for: ### "Great ticketing system" February 3, 2017 5.0 Offers a trustable + quality service I would recommend Vivantio to anyone wanting a ticket database solution they can rely on. Review Source RT Ramon T. Used the software for: ### "very good service" February 8, 2017 5.0 My experience is very good because the Software have is a ease of use with the assigned, closed and open of ticket for the user. Review Source JAG Juan Alberto G. Used the software for: ### "Great layout" January 31, 2017 4.0 Starting in the page is a little confused but once you use it it's very easy, and now I feel very comfortable with vivantio Review Source MM Michael M. Used the software for: ### "I like it!" January 31, 2017 4.0 This interface is extremely easy to use and intuitive. The tracking feature helps me make sure that I never miss a ticket. Review Source DW Daniel W. Used the software for: ### "Easy to use! " January 31, 2017 5.0 Easy to use, great for the small details, quick for our customer. easy to train anyone who has never logged a call before. Review Source IM Ian M. Used the software for: ### "Ian Martin" February 3, 2017 3.0 The overall product is good but functionality is limited at this point due to the way it has been configured by ourselves Review Source DM Dan M. Used the software for: ### "Amazing Servicedesk product" January 31, 2017 5.0 This is simply the best Servicedesk ticket logging tool on the market. I have used others and nothing can compare. Review Source SM Salvador M. Used the software for: ### "Extra Plus" February 3, 2017 5.0 I have been use this for all my personal and business project with a complete satisfaction so I will give a ++++ Review Source bsS boem sundae S. Used the software for: ### "Vivantio review" February 3, 2017 3.0 One of the best tools in the market. User friendly with robust features. Add a search filter using names. Review Source Similar Products Featured ## Related categories [ITSM](https://www.capterra.com/itsm-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.