# ProSites Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is ProSites the right Website Builder solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/217023/ProSites/reviews

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ProSites

4.2 (10)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of ProSites

Ease of use

4.5

Customer Service

3.4

## Showing most helpful reviews

Showing 1-10 of 10 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

aR

alicia R.  
Patient Coordinator  
Medical Practice  
Used the software for: 2+ years

### "feelings about prosites"

July 10, 2024

4.0

overall neutral. we briefly used another site but came back

Pros

I'm easily able to edit the website. the outline they gave us makes it easy

Cons

the last rep we had not being able to get back to us in a timely manner

Review Source

Response from ProSites

July 31, 2024

Hi Alicia! Thank you so much for taking the time to leave a review of your experience with ProSites! We're happy to hear that you are happy with being able to easily edit your website.

JG

Jessica G.  
Dentist/owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Review "

May 4, 2023

4.0

Pros

We have a good contact person who is very responsive. It took us a while to try to figure out who to contact for our account since we were contacted by many people initially, but he is great!

Cons

We signed up for social media management and never got the service. We paid for several months and did two separate onboarding calls. We call numerous times and eventually asked for a refund for the service not rendered which we never received.

Reason for choosing ProSites

Family recommendation

Review Source

Response from ProSites

May 15, 2023

Hi Jessica. We appreciate you taking the time to share your experience with ProSites. We take feedback very seriously and we are always looking for ways to improve. We would like to help you resolve this issue with the social media management service. Would you be able to share more information with us so we can assist you?

CD

Carrie D.  
Manager of Operations Co Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "Dental Office"

June 27, 2024

2.0

Up until now it has been good other than my current account manager and the fact that your team is not always aware of the photos they place that have nothing to do with the content.

Pros

\[sensitive content hidden\] my last Account manager was amazing. We would discuss something and within 4 hours I was getting a confirmation back. This seems to no longer be the case. Very disappointing.

Cons

I have a new account manager and he is terrible. The reason we are revamping our Custom site with you is it is that we have two other companies wanting to take over our site because they see you are not helping. I am trying to make chanages that my last account manager \[sensitive content hidden\] would have jumped at to help. This new guy I am being told to contact customer service. So now I don't want to deal with him at all!

Reason for choosing ProSites

You are supposed to specialize in Dental

Review Source

EH

Emalie H.  
Dentist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Exceptional Customer Service"

May 4, 2023

5.0

Pros

Our website is fully customized to us and patients have an easy time navigating. They work very hard to make sure that everything is exactly how you want it.

Cons

A little pricey... but you get what you pay for!

Review Source

Response from ProSites

May 15, 2023

Hello Emalie. Thank you so much for taking the time to review your experience with ProSites and our customer service. We are happy to hear your patients have an easy time navigating your website.

MB

Michael B.  
Dentist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy to manage web sites"

May 16, 2023

5.0

Very good.

Pros

I was attracted to Prosites for the ability to edit content when I want rather that waiting months for an administrator to make edits. The business world is a changing environment and you need to update your site at a moments notice.

Cons

Add additional templets for a wider choice of page profiles.

Review Source

JG

Jessica G.  
Dentist  
Medical Practice  
Used the software for: 2+ years

### "Easy to use"

May 9, 2023

5.0

Overall our experience has been good with good customer service for the website/design.

Pros

Prosites is easy to use and make updates as needed. If I am not able to do it myself someone is able to promptly assist me.

Cons

We are currently using the SEO and I am never convinced it is really helping.

Review Source

Response from ProSites

May 15, 2023

Hi Jessica. Thank you for your review of ProSites. We appreciate you taking the time to share your experience. We are happy to hear it has been easy to use and make updates as needed.

SD

Safina D.  
Dentist  
Hospital & Health Care  
Used the software for: 6-12 months

### "Review for 1 year prosites"

October 16, 2023

3.0

Mediocre at best but too hard to change everything to different manager

Pros

Website manager easy to use, customer service

Cons

Constantly asking for more money to do the same job just apparently in a better way then before, right hand doesn't speak to left hand - very confusing with all the different managers.

Review Source

SH

Samir H.  
owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "easy to use"

May 4, 2023

5.0

Pros

Run reports, and see progress. SEO rankings

Cons

getting help from staff. I call and enroll and it's difficult.

Review Source

Response from ProSites

May 15, 2023

Hi Samir. Thank you so much for your review of ProSites. We are so glad it has been easy for you to use. However, we are sorry to hear it has been difficult to get help from our team. We take this feedback very seriously as we are always looking for ways to improve.

TT

Teresa T.  
Bookkeepers  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Good Product"

May 9, 2023

5.0

Good

Pros

We’ve been using ProSites for many years. It’s worked fairly well for us.

Cons

Problem with Pay Now button on website. ProSites needs to fix this. Another con is the ability to customize—not as much as I would like—especially Home Page.

Review Source

Response from ProSites

May 15, 2023

Hi Teresa. Thank you so much for taking the time to review ProSites. We appreciate you sharing your experience and we are sorry to hear about the button issue on your website and we would like to help you resolve this issues as soon as possible. Please give us a call at 888-932-3644 when you have a few minutes available to resolve this issue.

JC

Joel C.  
Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Attractive Templated Websites"

May 17, 2023

4.0

Good experience!

Pros

Easy to use and get up and running. Appealing, easy to manipulate, and available to help support.

Cons

SEO and PPC programs are not optimized fully

Review Source

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