--- title: "Track Pulse Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Track Pulse Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/217204/TRACK-Pulse/" page_type: "product" language: "en" --- # Track Pulse Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Track Pulse ## What is Track Pulse? TRACKs Omnichannel contact center is an all-in-one solution to help management and agent teams align with your customers needs. Increase conversions, improve customer experience and grow your revenue with TRACK Pulse, the leading guest communication platform for hospitality companies. Seamlessly connect all communication channels into a singular interface and skill your agents in a way that delivers every guest communication, how you want, to the agent you want, at the time you want. ## What is Track Pulse used for? [Sales Tracking](https://www.capterra.com/sales-tracking-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Reservations](https://www.capterra.com/reservations-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Track Pulse?[Manage this product listing](https://www.g2.com/products/track-pulse/claim_requests/new?auto=true) ## Track Pulse Overview Updated September 2026 AI summary Track Pulse is a cloud-based CRM and reservations platform for businesses of all sizes seeking to manage customer relationships and booking workflows. It offers features such as a customer database, contact management, activity dashboards, reminders, reporting, and third-party integrations. Deployment options include web, Windows, and Linux, with additional support for API access and mobile app connectivity. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Track Pulse 3.6 (8) VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (8) Ease Of Use 4.0 (288) Value For Money 3.9 (7) Value For Money 4.0 (216) Customer Service 3.6 (8) Customer Service 4.1 (229) ## Track Pulse alternatives [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (333)](https://www.capterra.com/p/157262/QuickBase/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (226)](https://www.capterra.com/p/227088/Salesforce-Starter/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [Front](https://www.capterra.com/p/132901/Front/) [4.5 (289)](https://www.capterra.com/p/132901/Front/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132901/Front/) ## FAQs about Track Pulse Overview ### What company size and specific industries is Track Pulse built for? Track Pulse is designed for businesses in the hospitality industry, including organizations such as hotels, restaurants, resorts, and other service-driven hospitality operations. The vendor description does not specify a company size, so the product appears aimed at hospitality teams of any size. Features and Usability ### What are the key features of Track Pulse? Track Pulse offers CRM and contact management features such as contact and customer databases, lead management, lead scoring, and sales pipeline management. It also includes activity dashboards, reporting and analytics, task management, email management, campaign management, guest communications, routing, accounting, mobile app access, and third-party integrations. Getting Started and Support ### What training and onboarding options does Track Pulse offer? Track Pulse provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions and webinars offer guided sessions over the web, and documentation gives written reference material for self-paced review. Getting Started and Support ### What customer support options does Track Pulse offer? Track Pulse provides 24/7 live rep support and chat. These channels give users direct access to help at any time, but there is no reviewer feedback available about response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 14,838 Reservations reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Track Pulse includes **Customer Database**, which gives teams a central place to store and organize customer information. However, it does not include **Data Security** or **Real-Time Data**. Instead, the product offers **Contact Database** (**47%**) and **Contact Management** (**44%**), which still support day-to-day relationship tracking and follow-up work, helping businesses keep customer records organized and manage interactions more efficiently. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Client Management Manage contact details and communication with clients Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Contact Management Manage, organize, and store contact information Track Pulse 22 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Client Management: Manage contact details and communication with clients - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Scoring: Score a lead based on quality or likelihood to buy/convert based on predetermined criteria - Mobile App: Access the system via a mobile application - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Task Management: Create, manage and track all task activities and progression - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 3.5 (8) 3.5 Based on 8 reviews ## Pricing Value for money 3.9 (7) ### Starting price Free trial not available Value for money 3.9 (7) 3.9 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (8) 3.6 Based on 8 reviews ## User reviews Overall rating 3.6 Based on 8 reviews Filter by rating 5(5) 4(0) 3(0) 2(1) 1(2) Mentioned topic Sorted by most recent VM Vinayak M. CEO Hospitality ### "Does not work internationally" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 9, 2023 Terrible- the "management" first passes you round to one another and blaming each other for the mess-ups. Then they try to buy time by taking an average of 10 days to respond to any email. Pros Excellent sales pitch at the start- if only their product delivered the same quality Cons 1) They charge you upfront before they onboard you2) After 5 months of onboarding they realize the product does not work out side of the USA- they know they signed a contract with a company outside of the USA3) They then refuse to refund you the money paid towards the onboarding. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TK Terri K. Reservations Supervisor Hospitality ### "Ease of use is amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2019 This has been the easiest product yet to keep track of our leads and manage our phone system. Pros This product is so easy to use. The reports are easy to generate and everything is at your fingertips. Cons No way to flag properties with messages. That is the only downside. Would like to be able to make notes that show an agent if something is going on with a property. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Ring Central was very unreliable and cumbersome. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Mykael L. Director of Operations Hospitality ### "Excellent Software and Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2019 Changing software is not a decision anyone takes lightly. We had been using our previous software Escapia for 5 years. The last couple of years with Escapia had been an absolute nightmare of frustrations. We had to move or watch our company suffer needlessly. Our hope was to find a company that was sincerely interested in providing a superior product. Not only did we find that with TrackPM but we also found an incredibly helpful, friendly and most importantly knowledgeable on-boarding team and customer service department. We are very excited about the great improvement in functionality, great pricing and the ability to package our call center and website all into one streamlined system. We have it all without having to pay an exorbitant price. Change can be very painful but we are so thrilled that we made the move. Pros Track PM is extremely user friendly and intuitive. Cons We would love to have the option to auto-charge final payments instead of having to always post each payment manually. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JL Johan L. General Manager Hospitality ### "Excellent Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2019 Exceptional service. Support team is extremely knowledgeable and fast with responses. Pros This is by far the most user friendly software out for the vacation Rental industry Very easy to learn and to use. Everything in one place from front desk, maintenance , housekeeping and Accounting. Best features are the messaging system for housekeeping and maintenance to inform them when a work order was created. Guest portal is a HUGE plus, with everything the guest needs for their stay. From directions, door codes plus many more Cons Does not have the auto payment process for bundle credit card changes with one click, although they are working on getting this automated. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KI Katrina I. Reservations Manager Hospitality ### "Updates keep setting us back" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 March 5, 2019 I haven't liked working with TRACK. We beta tested the program and then got our needs left behind(I feel) Pros Ease of use...when it is working properly Cons Every time there is an update something else goes down. Tape chart has been awful to use and this is our busiest time of year and really rely on the tape chart. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SN SHayla N. Reservations/Billing Hospitality ### "My Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2019 Pros Easy to use, Reservations are easy to make Cons It adds extra charged when switching a cabin to a different unit or changing dates it will multiply charges Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NJ Nikki J. Owner Hospitality ### "We love the Track Team and Products" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 22, 2019 We are more efficient in our work flow from all areas including: office operations, online booking and marketing, housekeeping, and maintenance. Pros Functionality and Track Implementation Team and Support Cons I couldn't get started fast enough, lol. In all seriousness, I love everything about it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ME Matthew E. Owner ### "Pulse HR system is not ready to be on the market." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 24, 2017 Pulse HR monitoring system is not anything I would recommend to anyone, it never connects, it was released too early, with too many glitches. It is more of a hassle then it is worth the time. I wish we would have kept the previous system to which we had no issues with. In conclusion yes they are cheaper but I would pay more to have a system which connects and is more accurate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/217204/TRACK-Pulse/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.