# Track Pulse Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Track Pulse Software - reviews, pricing plans, popular comparisons to other CRM products and more.

Source: https://www.capterra.com/p/217204/TRACK-Pulse

---

# 

 Track Pulse Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Track Pulse

## What is Track Pulse?

TRACKs Omnichannel contact center is an all-in-one solution to help management and agent teams align with your customers needs. Increase conversions, improve customer experience and grow your revenue with TRACK Pulse, the leading guest communication platform for hospitality companies. Seamlessly connect all communication channels into a singular interface and skill your agents in a way that delivers every guest communication, how you want, to the agent you want, at the time you want.

## What is Track Pulse used for?

[Sales Tracking](https://www.capterra.com/sales-tracking-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)

Overall rating

Based on 8 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Track Pulse?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.trackhs.com&name=Track Pulse)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Track Pulse

3.6 (8)

VS.

[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/)

Starting Price

Contact vendor

Starting Price

$25

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.8 (8)

Ease Of Use

4.5 (613)

Value For Money

3.9 (7)

Value For Money

4.1 (528)

Customer Service

3.6 (8)

Customer Service

4.4 (535)

## Track Pulse alternatives

[4.4 (18,765)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

[4.2 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/)

Starting price

$31.10

Per User, Per Month

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

[4.4 (327)](https://www.capterra.com/p/157262/QuickBase/reviews/)

Starting price

$35.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

API

Application programming interface that allows for integration with other systems/databases

Campaign Management

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Client Management

Manage contact details and communication with clients

Contact Database

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Contact Management

Manage, organize, and store contact information

Track Pulse 20 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Application programming interface that allows for integration with other systems/databases

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Manage contact details and communication with clients

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Track interaction history by documenting conversations for contacts

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Score a lead based on quality or likelihood to buy/convert based on predetermined criteria

Access the system via a mobile application

Timed notification for any upcoming task, deadline, appointment, or activity

View and track pertinent metrics to find patterns and gain insights from data

Pipeline view and tracking lead status

Create, manage and track all task activities and progression

Addition of necessary external data, applications, tools, or features

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

Features

3.5 (8)

3.5

Based on 8 reviews

## Pricing

Value for money

3.9 (7)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

3.9 (7)

3.9

Based on 7 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.6 (8)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.6 (8)

3.6

Based on 8 reviews

## User reviews

Overall rating

3.6

Based on 8 reviews

Filter by rating

5(5)

4(0)

3(0)

2(1)

1(2)

Mentioned topic

Sorted by most recent

VM

Vinayak M.

CEO

Hospitality

### "Does not work internationally"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

August 9, 2023

Terrible- the "management" first passes you round to one another and blaming each other for the mess-ups. Then they try to buy time by taking an average of 10 days to respond to any email.

Pros

Excellent sales pitch at the start- if only their product delivered the same quality

Cons

1) They charge you upfront before they onboard you2) After 5 months of onboarding they realize the product does not work out side of the USA- they know they signed a contract with a company outside of the USA3) They then refuse to refund you the money paid towards the onboarding.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TK

Terri K.

Reservations Supervisor

Hospitality

### "Ease of use is amazing"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 12, 2019

This has been the easiest product yet to keep track of our leads and manage our phone system.

Pros

This product is so easy to use. The reports are easy to generate and everything is at your fingertips.

Cons

No way to flag properties with messages. That is the only downside. Would like to be able to make notes that show an agent if something is going on with a property.

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Ring Central was very unreliable and cumbersome.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ML

Mykael L.

Director of Operations

Hospitality

### "Excellent Software and Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 3, 2019

Changing software is not a decision anyone takes lightly. We had been using our previous software Escapia for 5 years. The last couple of years with Escapia had been an absolute nightmare of frustrations. We had to move or watch our company suffer needlessly. Our hope was to find a company that was sincerely interested in providing a superior product. Not only did we find that with TrackPM but we also found an incredibly helpful, friendly and most importantly knowledgeable on-boarding team and customer service department. We are very excited about the great improvement in functionality, great pricing and the ability to package our call center and website all into one streamlined system. We have it all without having to pay an exorbitant price. Change can be very painful but we are so thrilled that we made the move.

Pros

Track PM is extremely user friendly and intuitive.

Cons

We would love to have the option to auto-charge final payments instead of having to always post each payment manually.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JL

Johan L.

General Manager

Hospitality

### "Excellent Software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 22, 2019

Exceptional service. Support team is extremely knowledgeable and fast with responses.

Pros

This is by far the most user friendly software out for the vacation Rental industry Very easy to learn and to use. Everything in one place from front desk, maintenance , housekeeping and Accounting. Best features are the messaging system for housekeeping and maintenance to inform them when a work order was created. Guest portal is a HUGE plus, with everything the guest needs for their stay. From directions, door codes plus many more

Cons

Does not have the auto payment process for bundle credit card changes with one click, although they are working on getting this automated.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KI

Katrina I.

Reservations Manager

Hospitality

### "Updates keep setting us back"

2.0

Overall Rating

2.0

2.0

Ease of Use

3.0

3.0

Features

1.0

1.0

Customer Service

2.0

2.0

Likelihood to Recommend

3/10

March 5, 2019

I haven't liked working with TRACK. We beta tested the program and then got our needs left behind(I feel)

Pros

Ease of use...when it is working properly

Cons

Every time there is an update something else goes down. Tape chart has been awful to use and this is our busiest time of year and really rely on the tape chart.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SN

SHayla N.

Reservations/Billing

Hospitality

### "My Review "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 5, 2019

Pros

Easy to use, Reservations are easy to make

Cons

It adds extra charged when switching a cabin to a different unit or changing dates it will multiply charges

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NJ

Nikki J.

Owner

Hospitality

### "We love the Track Team and Products"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 22, 2019

We are more efficient in our work flow from all areas including: office operations, online booking and marketing, housekeeping, and maintenance.

Pros

Functionality and Track Implementation Team and Support

Cons

I couldn't get started fast enough, lol. In all seriousness, I love everything about it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ME

Matthew E.

Owner

### "Pulse HR system is not ready to be on the market."

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

February 24, 2017

Pulse HR monitoring system is not anything I would recommend to anyone, it never connects, it was released too early, with too many glitches. It is more of a hassle then it is worth the time. I wish we would have kept the previous system to which we had no issues with. In conclusion yes they are cheaper but I would pay more to have a system which connects and is more accurate.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/217204/TRACK-Pulse/reviews/)

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)