# Track Pulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Track Pulse the right CRM solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/217204/TRACK-Pulse/reviews

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Track Pulse

3.6 (8)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Track Pulse

Ease of use

3.8

Customer Service

3.6

## Showing most helpful reviews

Showing 1-8 of 8 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ML

Mykael L.  
Director of Operations  
Hospitality  
Used the software for: Less than 6 months

### "Excellent Software and Service"

May 3, 2019

5.0

Changing software is not a decision anyone takes lightly. We had been using our previous software Escapia for 5 years. The last couple of years with Escapia had been an absolute nightmare of frustrations. We had to move or watch our company suffer needlessly. Our hope was to find a company that was sincerely interested in providing a superior product. Not only did we find that with TrackPM but we also found an incredibly helpful, friendly and most importantly knowledgeable on-boarding team and customer service department. We are very excited about the great improvement in functionality, great pricing and the ability to package our call center and website all into one streamlined system. We have it all without having to pay an exorbitant price. Change can be very painful but we are so thrilled that we made the move.

Pros

Track PM is extremely user friendly and intuitive.

Cons

We would love to have the option to auto-charge final payments instead of having to always post each payment manually.

Review Source

TK

Terri K.  
Reservations Supervisor  
Hospitality  
Used the software for: 2+ years

### "Ease of use is amazing"

December 12, 2019

5.0

This has been the easiest product yet to keep track of our leads and manage our phone system.

Pros

This product is so easy to use. The reports are easy to generate and everything is at your fingertips.

Cons

No way to flag properties with messages. That is the only downside. Would like to be able to make notes that show an agent if something is going on with a property.

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Ring Central was very unreliable and cumbersome.

Review Source

VM

Vinayak M.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "Does not work internationally"

August 9, 2023

1.0

Terrible- the "management" first passes you round to one another and blaming each other for the mess-ups. Then they try to buy time by taking an average of 10 days to respond to any email.

Pros

Excellent sales pitch at the start- if only their product delivered the same quality

Cons

1) They charge you upfront before they onboard you2) After 5 months of onboarding they realize the product does not work out side of the USA- they know they signed a contract with a company outside of the USA3) They then refuse to refund you the money paid towards the onboarding.

Review Source

SN

SHayla N.  
Reservations/Billing  
Hospitality  
Used the software for: 1-2 years

### "My Review "

March 5, 2019

5.0

Pros

Easy to use, Reservations are easy to make

Cons

It adds extra charged when switching a cabin to a different unit or changing dates it will multiply charges

Review Source

JL

Johan L.  
General Manager  
Hospitality  
Used the software for: Less than 6 months

### "Excellent Software"

April 22, 2019

5.0

Exceptional service. Support team is extremely knowledgeable and fast with responses.

Pros

This is by far the most user friendly software out for the vacation Rental industry Very easy to learn and to use. Everything in one place from front desk, maintenance , housekeeping and Accounting. Best features are the messaging system for housekeeping and maintenance to inform them when a work order was created. Guest portal is a HUGE plus, with everything the guest needs for their stay. From directions, door codes plus many more

Cons

Does not have the auto payment process for bundle credit card changes with one click, although they are working on getting this automated.

Review Source

KI

Katrina I.  
Reservations Manager  
Hospitality  
Used the software for: 2+ years

### "Updates keep setting us back"

March 5, 2019

2.0

I haven't liked working with TRACK. We beta tested the program and then got our needs left behind(I feel)

Pros

Ease of use...when it is working properly

Cons

Every time there is an update something else goes down. Tape chart has been awful to use and this is our busiest time of year and really rely on the tape chart.

Review Source

ME

Matthew E.  
Owner  
  
Used the software for: Less than 6 months

### "Pulse HR system is not ready to be on the market."

February 24, 2017

1.0

Pulse HR monitoring system is not anything I would recommend to anyone, it never connects, it was released too early, with too many glitches. It is more of a hassle then it is worth the time. I wish we would have kept the previous system to which we had no issues with. In conclusion yes they are cheaper but I would pay more to have a system which connects and is more accurate.

Review Source

NJ

Nikki J.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "We love the Track Team and Products"

February 22, 2019

5.0

We are more efficient in our work flow from all areas including: office operations, online booking and marketing, housekeeping, and maintenance.

Pros

Functionality and Track Implementation Team and Support

Cons

I couldn't get started fast enough, lol. In all seriousness, I love everything about it.

Review Source

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