# TimeZest Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TimeZest the right Scheduling solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/217209/TimeZest/reviews --- TimeZest 4.8 (16) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TimeZest Ease of use 4.7 Customer Service 4.7 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kipp S. Program Manager Information Technology and Services Used the software for: 1-2 years ### "Time Saver!" March 10, 2021 5.0 We implemented TimeZest to help with our customer onboarding and scoping processing and it has cut down on frustration from our partners and employees all while increasing efficiencies. Pros Easy to use, customize and very intuitive. It works for our customers all across the world and their customer support is top notch. Cons That is doesn't have the option to work directly with your Outlook calendar but I believe it is on their roadmap which is great to hear. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing TimeZest The native integration with ConnectWise Manage played a major role. Review Source Response from TimeZest May 5, 2021 Hey Kipp, Keep an eye on our product release notes! Cheers, The TimeZest Team CK Cassie K. Owner, PSA Consultant Professional Training & Coaching Used the software for: 2+ years ### "TimeZest is a must have!" November 20, 2024 5.0 Pros TimeZest makes coordinating and schedule meetings with clients so easy. There is zero back and forth on trying to find a time that works. I leave it up to the client to find a time based on my availability. The integration into our ConnectWise PSA is a huge value add over traditional scheduling tools like Calendly. Cons I really dont have any complaints about TimeZest. The only feature I wish it had was recurring meetings capability. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) TimeZest integrates into our PSA so we can have our appointments linked with tickets Review Source TM Tonya M. Netowrk Engineer/PC Support Information Technology and Services Used the software for: Less than 6 months ### "TimeZest Simplifies Scheduling!" March 10, 2021 4.0 Pros I appreciate being able to send an appointment time/length and let users select a time. This eliminates a lot of back and forth of finding a mutually agreeable time. It's integrated with Outlook, which is great in terms of availability and visual/auditory appointment reminders. We're using it as part of Connectwise Manage and when users schedule, the ticket status updates to "Scheduled" which I love. Cons I haven't figured out how to block out the first 30-60 minutes of my day for administrative tasks. I made appointments for lunch each day to prevent being scheduled during break times which seems like an OK workaround for times when you don't want to hold appointments but are subject to company-wide working hours. I usually warn people to expect a separate email to schedule so they don't miss it or ignore it. It would be nice if I could draft a reply to someone with the scheduling link/functionality built-in. Review Source Response from TimeZest May 5, 2021 Hi Tonya, Our Custom Availability feature allows you to set your availability within TimeZest, which can be set to block out your mornings from being scheduled. If this raises other questions, email us at Help@TimeZest.com. Cheers, The TimeZest Team MT Melody T. Service Coordinator Information Technology and Services Used the software for: 1-2 years ### "TimeZest got us through the Pandemic " March 10, 2021 5.0 delightful Pros I love that I am able to customize appointments and set very specific conditions depending on the type. We are also able to require and automatically update our clients contact information through this application. It was a huge struggle getting in touch with people when the first wave of COVID-19 had the majority of our clients working from home or switching offices and changing phone extensions. Customer support continues to innovate and are very attentive. Cons Getting started is a bit cumbersome to configure, but the customizability is what sold me on the product so I can't complain too hard! Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Microsoft Bookings](https://www.capterra.com/p/176567/Bookings/) Reason for choosing TimeZest The streamless sync with Microsoft products, Zoom, AND our ticketing system. Review Source Response from TimeZest May 5, 2021 Hi Melody, Thank you for your feedback. There is always something to work on when it comes to improving onboarding processes. If you ever get stuck again, we are always one email away if you need any assistance. Please don't hesitate to reach out at: Help@TimeZest.com Cheers, The TimeZest Team KW Kody W. Dispatch Engineer Computer & Network Security Used the software for: 6-12 months ### "Great Solution! Saves Time & Money" March 10, 2021 5.0 Great sales team, great customer support. Easy to install and easy to operate! Pros This product is so easy to use and setup. Lots of areas to customize to better fit your situation. This solution saves our business time and money while making it easy for our customers to schedule time with our Engineers. Cons As easy it is to setup and customize this software, I wish there was some additional pre-setup settings/options. Alternatives considered [ScheduleFlex](https://www.capterra.com/p/81956/ScheduleFlex/) Reason for choosing TimeZest Great integration with our CRM, ConnectWise as well as teams. Review Source Response from TimeZest May 5, 2021 Hi Kody, Thank you for your feedback! Our goal is to ensure setup and usage is as simple as possible. We would love to hear what pre-setup settings you would like to see. Email us at Help@TimeZest.com with your improvement ideas. Cheers, The TimeZest Team WS William S. RMM Consultant Computer Software Used the software for: 1-2 years ### "Huge time saver for scheduling!" March 10, 2021 4.0 They have made a ton of changes in the last year to make things easier for our team to use TimeZest. Pros Fast integration with CW-Manage and super easy for sending out an Invite, letting the client choose a time slot on your calendar. Stops the "back and forth" missing each other and sending available time slots only for them to ignore your email for a day and those slots got filled with other clients. Cons Could be more flexible with time buffers between meetings and the SendFrom address / email it comes from often goes to spam folders. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) Team made the switch, I just work here. Review Source Response from TimeZest May 5, 2021 Hi William, Thanks for the feedback. Our current buffer time functionality is just the first step to meeting the needs of customers. We're continuing to identify items on our roadmap (https://roadmap.timezest.com) that we are implementing into our product. Checkout the next generation of buffer time functionality out there and vote up any that you like. Add any new ideas you would like us to consider. With regard to the spam challenge, we will reach out to you directly to help with our new customer email domain functionality. Cheers, The TimeZest Team Quinton M. Senior Desktop Administrator Information Technology and Services Used the software for: 6-12 months ### "The easiest integration of a software I've ever done" March 10, 2021 5.0 TimeZest has QUICKLY paid for itself and has made our techs lives much easier. The ease of use for us as well as our clients has helped us schedule more tickets, and has improved our resolution times. It is worth every penny. Do yourself a favor and get this sooner rather than later. Setup is a breeze and it will work for you rather than against you. Pros Easy setup Easy to train our techs to use EXTREMELY end user friendly Allows for all of the customization we need, and there is a good community of people constantly trying to make the product better. Cons Features locked between each tier aren't really listed when looking to unlock a new feature. Reason for choosing TimeZest There IS no other product that integrates with ConnectWise Manage like this. Review Source Response from TimeZest May 5, 2021 Hi Quinton, Thank you for your feedback. The quickest way to compare our packaging on tiers is on our Pricing page (https://timezest.com/pricing). We are always looking to improve the in app identification of features by plan and we do document the tier level on our Features Articles in the Help Center. Cheers, The TimeZest Team Diana S. Owner/CEO Information Technology and Services Used the software for: Less than 6 months ### "Does what it needs to do well" March 19, 2021 5.0 Fantastic. Took less than a day to implement, its so easy to use I didnt have to do any real specific training with my technicians - just turned it on and let them run with it. Pros TimeZest integrates easily and simply with Connectwise Manage to make schedulding appointments with our clients incredibly simple. My technicians dont need to leave the main PSA ticketing screen but can utilize TImeZest right within CW MAnage. Cons Only complaint would be I wish you could more easily block off certains times, for example if a tech always has a lunch around the same time of day it would be nice if I could adjust a schedule to simply block out that hour. From what I can tell with TimeZest you are only able to set daily schedule but not block out times. Review Source Response from TimeZest May 5, 2021 Hi Diana, Thank you for your feedback! This is a much requested feature request, which our Development team is reviewing how to implement. We understand that this would solve many concerns and improve user experience. Cheers, The TimeZest Team Jon T. Owner Information Technology and Services Used the software for: 6-12 months ### "Incredible software." March 10, 2021 5.0 They're making it possible for end users to schedule my time, rather than me interfering in their day to solve issues. Pros I set it up and don't really need to think about it to use it. Cons I wish it would allow me to use more than one notification on my calendar for a scheduled item. Review Source Response from TimeZest May 5, 2021 Hi Jon, A feature request has been submitted to include reminders for scheduled sessions. We are currently reviewing this. Visit our roadmap page to vote it up! https://roadmap.timezest.com/feature-requests/p/set-reminder-on-appointment Cheers, The TimeZest Team VR Verified Reviewer CIO Information Technology and Services Used the software for: Less than 6 months ### "Great scheduling tool for techs" November 3, 2022 5.0 This definitely cuts down on the back and forth when scheduling with customers. Pros The integration into Autotask makes it easy for techs to schedule service calls with a link rather than emailing back and forth with customers. Cons It is difficult to schedule group meetings with more than a few people. The pages start to load very slowly. Review Source Response from TimeZest November 24, 2022 The challenge you experienced with schedule load times with a group could be due to the volume of data we have to gather from Autotask. The next time you experience this, it would be helpful if you could forward the scheduling link to Help@TimeZest.com. We can investigate and determine if there is more we can optimize between our application and Autotask. Regards, The TimeZest Team MY Maryana Y. Service Coordinator Information Technology and Services Used the software for: 6-12 months ### "Scheduling made way easier!" March 10, 2021 5.0 We are overall very happy with our experience with TimeZest and their customer service is exceptional. We would definitely recommend this to anyone looking to improve/automate their scheduling process. Pros We love the ease of use of this product. It integrates right into our PSA, which makes it very easy to schedule directly from tickets. We also love how much customization is available to tailor emails and etc. to our needs. Cons We love everything so far. The only thing that would be a plus is if you were able to send the same invite to multiple recipients, but we understand that this is something that is difficult to script, and doesn't hinder our use of the product in any way. Reason for choosing TimeZest N/A Review Source CH Chris H. Systems engineer Information Technology and Services Used the software for: 1-2 years ### "Good scheduling tool that integrates with our ticketing system" September 2, 2023 5.0 I like the tool overall and it helps scheduling troubleshooting time with clients. Pros Scheduling meetings with a client is easy when they can pick available times when you are also available. It also integrates with our ticketing system so it’s one less window to mess with. Cons I don’t think there is anything I dislike at this time. Review Source JC Josh C. Service Manager Information Technology and Services Used the software for: 1-2 years ### "Always adding new features" March 11, 2021 5.0 I have had a great experience so far. It was very easy to setup and use. Support has been great and they really listen to the feature requests and come out with new features often. Pros It saves us all so much time because we are not playing phone tag with users. Cons There is a feature I requested a while back that is causing issues with being able to schedule some tickets. I did hear back from their team that they are working on that feature soon, so hopefully will not be a con later on. Review Source DS Delaney S. Managed Services Manager Information Technology and Services Used the software for: 2+ years ### "Timezest or Bust" July 12, 2023 5.0 Pros The ease of use and how simply it integrates into our PSA. Cons Probably that it's not more customizable in terms of workload rules. Review Source oS omar S. service manager Computer & Network Security Used the software for: 6-12 months ### "great product for scheduling meetings" March 15, 2021 4.0 easy to setup and configure and timezest support is easy to work with Pros easy to setup and use with our connectwise manage Cons I wish it was easy to embed to reschedule meeting inside calendar invite Review Source Response from TimeZest May 5, 2021 Hi Omar, TimeZest currently does contain Rescheduling and Cancellation optionality, which can be made available inside calendar invites. We will reach out to share more details. Cheers, The TimeZest Team DG Daxter G. CEO Information Technology and Services Used the software for: Less than 6 months ### "Simplified Scheduling " March 10, 2021 4.0 Pros Easy to setup and effective for scheduling resources on a ticket if only ticket contact needs to be included. Cons Inability to schedule multiple contacts that are not ticket resources. Good example would be multiple ticket contacts or necessary third parties. Review Source Response from TimeZest May 5, 2021 Hi Daxter, We understand the desired feature to include ticket cc'd contacts on the invitation. Please visit our Feature Request page to vote up this enhancement request and add any additional input you may have. We appreciate your participation in improving our product. https://roadmap.timezest.com/feature-requests/p/schedule-with-cc Cheers, The TimeZest Team Similar Products Featured ## Related categories [Scheduling](https://www.capterra.com/scheduling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.