# Yay Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Yay Software - reviews, pricing plans, popular comparisons to other Cloud PBX products and more.

Source: https://www.capterra.com/p/217244/Yay

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# 

 Yay Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on February 27, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Yay

## What is Yay?

Yay.com offer a powerful Cloud-based business phone system complete with professional business features. Easily scalable, flexible and compatible with smartphones, computers and desktop phones. A seamless solution for your team whether in the office, at home or on the go. Set-up in minutes and benefit from a host of features such as Smart Call Routing, Call Recording, IVR Call Menus, Call Stat Reporting and more. Try free for 14 days or speak to a friendly expert today.

## What is Yay used for?

[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)

Overall rating

Based on 3 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

£4.49

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Yay?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.yay.com&name=Yay)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Yay

5.0 (3)

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

£4.49

Per User, Per Month

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (3)

Ease Of Use

4.8 (855)

Value For Money

4.5 (2)

Value For Money

4.5 (767)

Customer Service

5.0 (2)

Customer Service

4.6 (786)

## Yay alternatives

[4.7 (313)](https://www.capterra.com/p/208208/800-com/reviews/)

Starting price

$149.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting price

$350.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/)

Starting price

$18.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/217244/Yay/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Voice Mail

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Computer-based system that allows users to send and receive voice messages

Activity Dashboard

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts/Notifications

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Caller ID

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Identify the number and contact information of a caller before answering the phone

Call Routing

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Collaboration Tools

2.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Provides a channel for team members to share media files, communicate, and work together

Yay 44 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator.

Distribute/route/connect calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Facilitate virtual conferences that connect multiple people remotely

Track and report on call outcomes

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Computer-telephony integration is the use of computers to manage telephone calls

Manage, organize, and store contact information

Alter the layout and content of reports

For Cloud-based phone system that sends and receives calls via the internet.

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Record the audio of phone conversations for quality assurance purposes

Telephone system that allows users to connect internally as well as place and receive external phone calls

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Enables the connectivity to send and receive calls over the internet

Send messages via SMS

Set up connections to third-party platforms to improve business processes

Connect with meeting participants remotely over video

Computer-based system that allows users to send and receive voice messages

Transcribe voicemail audio messages to written text that is sent over email

Get Advice

We can help you find the software with the features you need.

Features

4.7 (3)

4.7

Based on 3 reviews

## Pricing

Value for money

4.5 (2)

Free Trial

Core

£4.49

Per User,Per Month

Standard

£11.99

Per User,Per Month

Premium

£14.99

Per User,Per Month

Value for money

4.5 (2)

4.5

Based on 2 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (2)

5.0

Based on 2 reviews

## User reviews

Overall rating

5.0

Based on 3 reviews

Filter by rating

5(3)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Juan M.

Autónomo

Design

### "Buena aplicación VoIP de llamadas telefónicas"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

July 18, 2023

En la búsqueda de opciones para realizar llamadas a través de la red, Yay ofrece buenos precios y un soporte al cliente muy bueno. Si alguna vez necesito de este tipo de servicios, seguramente estará entre mis primeras opciones.

Pros

Ofrece buenos precios muy competitivos en relación a la competencia y a las llamadas de tipo estándar.

Cons

No soy usuario directo de Yay, por lo que no puedo ofrecer una opinión personal basada en la experiencia.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 19, 2023

Thanks so much for your review Juan. It's great to hear that you're enjoying your trial. If you're thinking of upgrading to a full plan, or you need any asistance with anything else in the future, please don't hesitate to get in touch. We're always happy to help!

AR

Ali R.

Director

Computer Software

### "Cracking call quality and good support "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 25, 2022

Great company, not cheap but the quality is very good

Pros

Really strong call quality, easy to customise and good support

Cons

My old VoIP provider would show me that a colleague had answered a call and who. We have lost this function now sadly.

Switched from

[CircleLoop](https://www.capterra.com/p/175424/Circle-Loop/)

Call quality issues solely.

Alternatives considered

[PiPcall](https://www.capterra.com/p/212738/PiPcall/)

Reasons for choosing Yay

Easy to configure ourselves and cracking call quality

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 27, 2022

Hi Ali, thanks so much for taking the time to leave a review. It's really much appreciated. We're really glad to hear that you're enjoying the app and service. Just as a note, it's possible to see when your colleagues are on a call/available via the contacts section in the softphone app. If interested in viewing who answered calls, this detail can be viewed in your online dashboard and includes detail such as where the call came from, who picked it up, call duration and call recordings. You can also filter on the information you want to see, as well as download this detail for trend analysis too. If there's anything the team can help with, please don't hesitate to give us a call or drop us an email. We're always happy to help!

ZM

Zanna M.

MD

Health, Wellness and Fitness

### "A great VOIP provider for a small business "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 31, 2022

Fantastic. No complaints, helped us expand with such ease I wouldn’t switch to another provider.

Pros

The price, this was so easy to set up and the plan we were on was just great to get us started in the beginning. We really needed an answer service to help our growing small business with a large self employed time and this was just perfect for leaving clients with a professional experience when we hadn’t moved out our office out from the garage. It was easy to add extra staff once we started expanding and actually allowed us to keep our staff as work from home because of how easy the software is to use.

Cons

No cons. It’s really well priced and I would consider it actually more than reasonable what they ask for for the level of service and features you get

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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