--- title: "Yay Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Yay Software - reviews, pricing plans, popular comparisons to other VoIP products and more." source_url: "https://www.capterra.com/p/217244/Yay/" page_type: "product" language: "en" --- # Yay Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Yay ## What is Yay? Yay.com offer a powerful Cloud-based business phone system complete with professional business features. Easily scalable, flexible and compatible with smartphones, computers and desktop phones. A seamless solution for your team whether in the office, at home or on the go. Set-up in minutes and benefit from a host of features such as Smart Call Routing, Call Recording, IVR Call Menus, Call Stat Reporting and more. Try free for 14 days or speak to a friendly expert today. ## What is Yay used for? [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £4.49 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Yay?[Manage this product listing](https://www.g2.com/products/yay-cloud-pbx/claim_requests/new?auto=true) ## Yay Overview Updated September 2026 AI summary Yay provides cloud-based VoIP, business phone system, and PBX capabilities for organizations of all sizes, supporting multi-channel communication through voice, video, chat, and SMS. Core features include call routing, automatic call distribution, IVR, call monitoring, and voicemail transcription, with integrations for CRM and productivity platforms. Yay is accessible across web, desktop, and mobile devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Yay 5.0 (3) VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price £4.49 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.4 (888) Value For Money 4.5 (2) Value For Money 4.3 (798) Customer Service 5.0 (2) Customer Service 4.1 (819) ## Yay alternatives [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) Starting price $34.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars Highest Rated [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [800.com](https://www.capterra.com/p/208208/800-com/) [4.7 (364)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208208/800-com/) [View all alternatives](https://www.capterra.com/p/217244/Yay/alternatives/) ## FAQs about Yay Overview ### What company size and specific industries is Yay built for? Yay is designed for small, medium, and large businesses, including startups, SMEs, entrepreneurs, freelancers, and remote workers. It also fits public sector organizations, educational institutions, and home office workers that need a solution suited to both individual use and organizational deployment. Features and Usability ### What are the key features of Yay? Yay offers PBX, automated attendant, IVR, and automatic call distribution for call routing and queue management. It includes call recording, call logging, voicemail transcription, and call monitoring, plus multi-channel communication with chat/messaging, SMS messaging, video conferencing, and third-party integrations for contact center and communication management. Integrations ### Which third-party tools and platforms does Yay integrate with? Yay integrates with 20 third-party tools and platforms, including CRM and communication apps such as Access Vincere Evo, Bitrix24, Capsule, Copper, Dentally, Gmail, Google Contacts, Google Workspace, HubSpot CRM, Intercom, Microsoft 365, Microsoft Power BI, Microsoft Teams, Pipedrive, Salesforce Desk, Slack, and Vtiger CRM. Getting Started and Support ### What training and onboarding options does Yay offer? Yay provides webinars, documentation, and videos to help teams get started. Webinars support live, guided learning, documentation offers written reference for setup and feature checks, and videos give self-paced walkthroughs that users can review as needed. Getting Started and Support ### What customer support options does Yay offer? Yay provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback is available here to describe support quality, response times, or common frustrations, so the support experience cannot be summarized beyond the listed channels. ## Features AI summary Based on 181 VoIP reviews Capterra data shows that buyers of Cloud PBX rank the following features as their top priorities: - **Call Routing** (**59%** of reviewers rated this feature as critical) - **Communication Management** (**52%**) - **Caller ID** (**45%**) Yay supports all three of the features reviewers rate highest: **Call Routing**, **Communication Management**, and **Caller ID**. Together, these capabilities help businesses direct calls to the right people, manage conversations across channels, and identify incoming callers quickly, allowing teams to respond faster and handle communications more efficiently. Call Routing 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Caller ID 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Voice Mail 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Activity Dashboard 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Collaboration Tools 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Yay 44 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - Customizable Reports: Alter the layout and content of reports - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email --- Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 4.5 (2) Free Trial Core £4.49 Per User,Per Month Standard £11.99 Per User,Per Month Premium £14.99 Per User,Per Month Value for money 4.5 (2) 4.5 Based on 2 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Juan M. Autónomo Design ### "Buena aplicación VoIP de llamadas telefónicas" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 July 18, 2023 En la búsqueda de opciones para realizar llamadas a través de la red, Yay ofrece buenos precios y un soporte al cliente muy bueno. Si alguna vez necesito de este tipo de servicios, seguramente estará entre mis primeras opciones. Pros Ofrece buenos precios muy competitivos en relación a la competencia y a las llamadas de tipo estándar. Cons No soy usuario directo de Yay, por lo que no puedo ofrecer una opinión personal basada en la experiencia. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 19, 2023 Thanks so much for your review Juan. It's great to hear that you're enjoying your trial. If you're thinking of upgrading to a full plan, or you need any asistance with anything else in the future, please don't hesitate to get in touch. We're always happy to help! AR Ali R. Director Computer Software ### "Cracking call quality and good support " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 25, 2022 Great company, not cheap but the quality is very good Pros Really strong call quality, easy to customise and good support Cons My old VoIP provider would show me that a colleague had answered a call and who. We have lost this function now sadly. Switched from [CircleLoop](https://www.capterra.com/p/175424/Circle-Loop/) Call quality issues solely. Alternatives considered [PiPcall](https://www.capterra.com/p/212738/PiPcall/) Reasons for choosing Yay Easy to configure ourselves and cracking call quality Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 27, 2022 Hi Ali, thanks so much for taking the time to leave a review. It's really much appreciated. We're really glad to hear that you're enjoying the app and service. Just as a note, it's possible to see when your colleagues are on a call/available via the contacts section in the softphone app. If interested in viewing who answered calls, this detail can be viewed in your online dashboard and includes detail such as where the call came from, who picked it up, call duration and call recordings. You can also filter on the information you want to see, as well as download this detail for trend analysis too. If there's anything the team can help with, please don't hesitate to give us a call or drop us an email. We're always happy to help! ZM Zanna M. MD Health, Wellness and Fitness ### "A great VOIP provider for a small business " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2022 Fantastic. No complaints, helped us expand with such ease I wouldn’t switch to another provider. Pros The price, this was so easy to set up and the plan we were on was just great to get us started in the beginning. We really needed an answer service to help our growing small business with a large self employed time and this was just perfect for leaving clients with a professional experience when we hadn’t moved out our office out from the garage. It was easy to add extra staff once we started expanding and actually allowed us to keep our staff as work from home because of how easy the software is to use. Cons No cons. It’s really well priced and I would consider it actually more than reasonable what they ask for for the level of service and features you get Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.