# Sagicc Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Sagicc Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more. Source: https://www.capterra.com/p/217309/Sagicc --- # Sagicc Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Sagicc ## What is Sagicc? Sagicc is the omnichannel CX software that helps companies with the challenge of serving multitudes of customers well and in a timely manner. How do we do it? 1. Omnichannel Take control of all communication channels in a single interface (phone calls, emails, SMS, Facebook, Twitter, Instagram, Telegram, WhatsApp, chats on websites and mobile apps, forms and video calls). 2. Automations with AI Implement our chatbots and voicebots with artificial intelligence to complement your service process and generate automated experiences through multiple channels (Sagicc Bot Builder, Business Rules, Bulk messaging and Customer Segmentation). Easy integration with your company’s CRM, ERP, and other information systems. 3. Supervision and data analysis Supervise your team in real time and you will also have a dashboard with statistics on the work and performance of each user. Our cloud platform collects data and measurements that allow companies to constantly improve their management. ## What is Sagicc used for? [Call Center](https://www.capterra.com/call-center-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sagicc?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://sagicc.co/&name=Sagicc) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sagicc 4.4 (19) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $50 Per User, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (19) Ease Of Use 4.3 (1,761) Value For Money 4.5 (19) Value For Money 4.2 (1,512) Customer Service 4.2 (19) Customer Service 4.3 (1,531) ## Sagicc alternatives [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.5 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Center Management 3.8 (12) 25.00% of 12 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Recording 4.3 (10) 0.00% of 10 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Logging 4.1 (9) 0.00% of 9 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Support Ticket Management 4.4 (9) 0.00% of 9 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Automatic Call Distribution 3.9 (8) 0.00% of 8 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Routing 4.2 (6) 0.00% of 6 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Sagicc 136 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Analyze data and automatically generate insights using AI/ML technologies System that automatically dials calls Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Create and automatically send premade copy in response to customer messages Send messages, notifications, or documents to an entire customer base at the same time A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Private online space that lets businesses securely share documents and provide information access to clients Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Provide online support for your customers through live chat or help desk functionality Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Used as a promotional or demonstration tool in sales and marketing presentations Managing service requests, incidents, IT issues & support with a ticketing system A call center that primarily receives calls, typically customer service focused Organize, prioritize, and manage incoming communications Helps understand a user's intentions/actions Track interaction history by documenting conversations for contacts Allow the audience to interact or engage with the content Track and manage inventory levels to maintain proper supply Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Identify different languages Automatically identify and save contact information of potential customers Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Templated responses for responding quickly to recurring support requests Agents choose who to call and when Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage and support multiple languages Process and analyze human language in text or audio form Generate personalized communications upon request to meet customer needs A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Predict future data based on historical data sets System calls multiple numbers at once and connects the agent to the first number that answers Arrange tasks based on the level of priority or urgency Copy on the page or chat window encouraging the user to engage with the chat option Streamlining repetitive tasks and activities through automated and predefined workflows Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. See options for potential search queries within the system Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Review data from past periods to reveal recurring tendencies and predict future performance Supports various video file formats Computer-based system that allows users to send and receive voice messages Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.4 (19) 4.4 Based on 19 reviews ## Pricing Value for money 4.5 (19) Plan Essential $50.00 Per User,Per Month Plan Standard $60.00 Plan Professional $80.00 Value for money 4.5 (19) 4.5 Based on 19 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (19) 4.2 Based on 19 reviews ## User reviews Overall rating 4.4 Based on 19 reviews Filter by rating 5(11) 4(4) 3(4) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Ingeniero de Infraestructura Telecommunications ### "Un futuro muy presente" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2023 Ha sido la mejor experiencia que he tenido hasta el momento, una herramienta increíble, la facilidad que te brinda al comunicarte es lo ideal Pros La manera en la que se puede dar respuesta a cada cliente mediante una misma ventana, poder generar llamadas masivas o envió de mensajes masivos, la automatización de los procesos para la eficacia de cada una de las atenciones con los usuarios y la facilidad con la que se puede dar uso a la herramienta Cons En ocasiones, las actualizaciones que generan lo toman a uno de sorpresa, esto lleva a que los agentes no siempre estén preparados a recibir las mismas y puede generar confusión las nuevas funcionalidades Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Jorge c. gerente Chemicals ### "Funcionalidad y costo - beneficio" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 8, 2023 Pros acompañamiento y asesorías durante el proceso de instalación y su uso Cons interfase con otros programas y software similares Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2023 Agradecemos tus comentarios sobre nuestro software Sagicc. Estamos muy contentos de que hayas disfrutado usándolo. Estamos comprometidos a seguir mejorando nuestro software para ofrecer la mejor experiencia posible a nuestros usuarios. ¡Tus comentarios son muy valiosos para nosotros y muy apreciados! JC Jessica C. Gerente Veterinary ### "Sotfware para gestionar clientes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 February 8, 2023 Pros Si bien no es un software específico para veterinaria, tiene funciones que ayudar con el manejo de los clientes Cons Fue difícil aprender a usarlo, porque era el primer sotfware que usábamos para esta tarea Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2023 Agradecemos tus comentarios sobre nuestro software Sagicc. Estamos muy contentos de que hayas disfrutado usándolo. Estamos comprometidos a seguir mejorando nuestro software para ofrecer la mejor experiencia posible a nuestros usuarios. ¡Tus comentarios son muy valiosos para nosotros y muy apreciados! GR Gustavo R. Gerente Marketing and Advertising ### "Desarrollo" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 8, 2023 Nos ha permitido ordenar nuestros procesos Pros El diseño de tareas y su estructura grafica Cons El costo, para empresas como la nuestra es un costo elevado Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FE Federico E. Contador Medical Devices ### "Excelente software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2023 Pros Excelente gestión de servicio al cliente Cons Todo ha sido excelente no tengo queja alguna Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 17, 2023 Agradecemos tu comentario sobre nuestro software Sagicc. Estamos muy contentos de que hayas disfrutado usándolo. Estamos comprometidos a seguir mejorando nuestro software para ofrecer la mejor experiencia a multitudes de usuarios. ¡Tu comentario es muy valioso para nosotros y muy apreciado! EM enrique m. representante legal Accounting ### "EMR group" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 7, 2023 Pros Facilidad de uso y facil de comprender y aplicar a cualquier empresa Cons que tengan mayor integracion con otras aplicaciones Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2023 Agradecemos tus comentarios sobre nuestro software Sagicc. Estamos muy contentos de que hayas disfrutado usándolo. Estamos comprometidos a seguir mejorando nuestro software para ofrecer la mejor experiencia posible a nuestros usuarios. ¡Tu comentario es muy valioso para nosotros y muy apreciado! FM Fabrizio M. Asesor comercial Financial Services ### "Herramienta para trabajo" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 February 7, 2023 Aporta ventajas para el seguimiento de la atencion de los clientes. Pros Que se pueden mandar mensajes por wathssap de forma automatica. Cons Su interfaz es un poco complicada, ademas los datos de los clientes deben ser ingresados de forma manual y no permite cargar archivos por ejemplo de excel. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2023 Agradecemos tus comentarios sobre nuestro software Sagicc. Estamos muy contentos de que hayas disfrutado usándolo. Estamos comprometidos a seguir mejorando nuestro software para ofrecer la mejor experiencia posible a nuestros usuarios. ¡Tu comentario es muy valioso para nosotros y muy apreciado! RS Raymond S. Owner Internet ### "It's necessary " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 February 4, 2023 I have been forced to buy it at a high cost Pros If you are forced to use it by pressure then do it to avoid sancions Cons Costs of use are really expensive and will hurt small owners Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2023 Agradecemos tus comentarios sobre nuestro software Sagicc. Estamos comprometidos a seguir mejorando nuestro software para ofrecer la mejor experiencia posible a nuestros usuarios. ¡Tu comentario es muy valiosos para nosotros! AU Anonymous User Arquitecto Architecture & Planning ### "Skalados Arq" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 February 4, 2023 Pros La facilidad de la interfaz y lo instituido que puede ser Cons Tiene bugs de momento en ciertas ovaciones al cargar la pagina Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2023 Agradecemos tus comentarios sobre nuestro software Sagicc. Estamos muy contentos de que hayas disfrutado usándolo. Estamos comprometidos a seguir mejorando nuestro software para ofrecer la mejor experiencia posible a nuestros usuarios. ¡Tu comentario es muy valioso para nosotros y muy apreciado! MO Mauricio O. CEO Construction ### "Resena Sagicc" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2023 La interaccion con los clientes ha mejorado Pros Su facilidad y funcionalidad para ejecutar las funciones Cons el precio sigue siendo una limitante para nosotros Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Sagicc nos gusta mas Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2023 Agradecemos tus comentarios sobre nuestro software Sagicc. Estamos muy contentos de que hayas disfrutado usándolo. Estamos comprometidos a seguir mejorando nuestro software para ofrecer la mejor experiencia posible a nuestros usuarios. ¡Tu comentario es muy valioso para nosotros y muy apreciado! [View all Reviews](https://www.capterra.com/p/217309/Sagicc/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)