# Ressolve Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Ressolve Software - reviews, pricing plans, popular comparisons to other Speech Recognition products and more.

Source: https://www.capterra.com/p/217313/Ressolve

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# 

 Ressolve Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on January 12, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Ressolve

## What is Ressolve?

Ressolve is a conversational analytics platform based on artificial intelligence (AI), focused on collecting, analyzing and extracting valuable information from spoken or written interactions between a brand and its audience. The main objective is to enhance the contact or service points of companies to make decisions to improve the customer experience (CX). Rescuing the true voice of the customer.

## What is Ressolve used for?

[Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/)[Call Center](https://www.capterra.com/call-center-software/)[Speech Analytics](https://www.capterra.com/speech-analytics-software/)

Top alternative

Featured

Overall rating

Based on 7 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Ressolve

4.7 (7)

VS.

[4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/)

Starting Price

Contact vendor

Starting Price

$19

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (7)

Ease Of Use

4.5 (263)

Value For Money

4.3 (6)

Value For Money

4.2 (201)

Customer Service

5.0 (7)

Customer Service

4.3 (209)

## Ressolve alternatives

[Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)

[4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

Starting price

$295.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/110588/Calabrio-One-Suite/)

[XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)

[4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/)

Starting price

$1500.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/152924/Customer-Frontlines/)

[Playvox](https://www.capterra.com/p/164542/playvox/)

[4.8 (109)](https://www.capterra.com/p/164542/playvox/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/164542/playvox/)

Highest Rated

[RapportCMS](https://www.capterra.com/p/234525/RapportCMS/)

[5.0 (2)](https://www.capterra.com/p/234525/RapportCMS/#reviews)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/234525/RapportCMS/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Process/Workflow Automation

4.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Streamlining repetitive tasks and activities through automated and predefined workflows

Activity Dashboard

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Reporting/Analytics

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

AI/Machine Learning

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Software program that continuously adjusts its behavior based on observed data

Call Center Management

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Employee Coaching Tools

3.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Conduct & deliver coaching sessions to improve employee performance or facilitate development

Ressolve 64 features

Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Software program that continuously adjusts its behavior based on observed data

Allow reviewers to provide anonymous feedback to encourage honest conversations

Application programming interface that allows for integration with other systems/databases

Use AI to convert voice into text automatically

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report on all incoming and outgoing calls

Transfers live calls to other agents

Organize and group data or items based on various criteria

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Computer-telephony integration is the use of computers to manage telephone calls

Recorded words are combined to create answers for a computer/person to direct as a form of dialogue

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Access previous interactions or concerns to maintain customer relationships

Visualize and analyze customer experience across all touchpoints and channels

Process of dividing customers into groups based on common characteristics

Tool to send questionnaires to customers to gauge feedback

Database of phrases that are frequently used or insinuated

Tailored or customizable questions for more targeted and relevant data collection

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Graphical representation of data

Receive and/or send email notifications for urgent updates, requests, or other information

Conduct & deliver coaching sessions to improve employee performance or facilitate development

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Search for specific words or phrases within a document or database

A call center that primarily receives calls, typically customer service focused

Track interaction history by documenting conversations for contacts

Identify different languages

Boards that use custom metrics to show how leading performers compare to other individuals/teams

Distribute a survey via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Manage and support multiple languages

Create multiple models or equations for generating scores

Process and analyze human language in text or audio form

Measure employee engagement and loyalty towards a business using the Net Promoter Score

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

Organize and manage the accomplishments and development of employees or performance of applications or systems

Predict future data based on historical data sets

Streamlining repetitive tasks and activities through automated and predefined workflows

Systematic evaluation of various aspects of a project or service to prevent defects or issues

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Analyze, correct, and monitor speech for transcriptions or recordings

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, save, and re-purpose templates for emails, forms, etc.

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking

Seamlessly integrates with 3rd party websites

A set of processes to optimize the productivity of its employees

Get Advice

We can help you find the software with the features you need.

Features

4.4 (7)

4.4

Based on 7 reviews

## Pricing

Value for money

4.3 (6)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.3 (6)

4.3

Based on 6 reviews

## Integrations

[

Five9](https://www.capterra.com/p/132405/Five9/)[

wolkvox](https://www.capterra.com/p/193276/wolkvox/)[

Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/)[

GENESYS](https://www.capterra.com/p/168825/GENESYS/)[

Genesys](https://www.capterra.com/p/176458/Genesys/)[

Avaya Spaces](https://www.capterra.com/p/202737/Avaya-Spaces/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (7)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (7)

5.0

Based on 7 reviews

## User reviews

Overall rating

4.7

Based on 7 reviews

Filter by rating

5(5)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

FD

Felisa del Carmen V.

Supervisor de cobranza terreno

Banking

### "Medir los resultados por proveedor"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 31, 2023

La buena disposición y buen trato del equipo de Ressolve

Pros

Podemos revisar caso a caso las grabaciones y ver los resultados de cada proveedor en forma macro e en forma individual

Cons

Al solicitar alguna mejora al sistema el tiempo de respuesta y ejecución debería ser mas corto

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JA

Jaider Alfonso P.

Supervisor de operaciones

Telecommunications

### "Automatización en procesos de validación y calidad de ventas telefónicas"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 27, 2023

La experiencia a nivel general ha sido buena ya que se ha logrado estabilizar el desarrollo del proyecto, logrando cumplir con los objetivos y obteniendo los resultados esperados

Pros

La excelente atención y soporte brindado.

Cons

la carencia de Informes diarios Power BI

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GD

Gabriel D.

Director de TI

Outsourcing/Offshoring

### "Buena opción para centros de contacto con presupuesto limitado"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 26, 2023

En general el equipo de ventas y atención al cliente es excelente. Su nivel de atención aún con clientes de presupuesto limitado es de alta calidad.

Pros

La relación calidad-precio es excelente para implementar en campañas con presupuesto limitado pero que requieren un impacto medible en los indicadores operativos. Es fácil justificar la inversión una vez obtenidos los resultados de la prueba inicial.

Cons

El proceso de implementación es lento y requiere calibración constante. No existe una interfaz automática para realizar actividades de configuración o calibración. La presentación de resultados es en tableros genéricos de PowerBI sin concentrarlos en una plataforma propia.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NV

noe v.

QUALITY ASSURANSE

Wine and Spirits

### "Obs. Ressolve"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 26, 2023

en general ha sido muy buena, si bien los tiempos de espera son algo largos, lo compensan muy bien con la excelente atención humana que tienen

Pros

Lo que mas destaca por sobre todas las cosa en la excelente intención al cliente que tienen, siempre dispuestos a aclarar dudas y dispuestos a generar sesiones de un momento a otro, estos los destaca y les da un extra.

Cons

Una de las areas de oportunidad son los tiempos de espera para las entregas y aplicación de calibraciones

Reasons for choosing Ressolve

Costo beneficio

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AF

Andres Felipe C.

Analista de Monitoreo y Calidad

Banking

### "Ressolve como herramienta de apoyo para labor de cobranza"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 26, 2023

Pros

Comunicación con el equipo de trabajo.Implementación clara y precisa.Atención a requerimientos de cambios de manera efectiva.Acompañamiento constante.Comprensión y orden de los requerimientos.

Cons

Optimización en los tiempos de entregas semanales.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GP

gabriela pia francisca s.

monitor de calidad

Banking

### "practicidad"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 25, 2023

rapido, practico y sencillo de utilizar.

Pros

lo practico en función a las escuchas de audios

Cons

no se puede descargar los audios de manera directa desde ressolve

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Salma Banelly M.

Coordinador Quality Analytic & Trainer

Food & Beverages

### "Ressolve AB inBev Ecuador "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 17, 2023

\- Eficientó a un 60% la productividad del equipo, colocando así un mayor tiempo en innovaciones y mejorando el nivel de rendimiento de nuestros empleados. - Aseguramos un trato personalizado cara a nuestros clientes y rescatamos información de forma masiva para tomar decisiones. - Gracias a la base de datos podemos colocar estrategias con sustento numérico. - Se crean rutinas con el equipo que te ayudan a orientar tu objetivo.

Pros

Eficiente ante los tiempos del proyecto y del capital humano, hace que puedas proyectar con números reales y sustentar con ellos los cambios o modificaciones que tus clientes o el negocio requiere para mejorar las ventas o el nivel de servicio, lo puedes adaptar a tus necesidades.

Cons

Recibir un coahing de como se maneja una AI y mostrar el bufet de botones o servicios complementarios que tiene tu paquete cara al proyecto para así ser más acertados con las modificaciones y poder colocar una meta SMART con más rapidez.

Alternatives considered

[Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/)

Reasons for choosing Ressolve

Es un complemento que se afilia a nuestras necesidades y es compatible con las que tenemos activas.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

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[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

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