--- title: "PhoneTrack Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PhoneTrack Software - reviews, pricing plans, popular comparisons to other Telephony products and more." source_url: "https://www.capterra.com/p/217391/PhoneTrack/" page_type: "product" language: "en" --- # PhoneTrack Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) PhoneTrack ## What is PhoneTrack? PhoneTrack integrates with multiples marketing and sales tools such as Google Ads, Salesforce, HubSpot, records calls and identifies keywords and levels of productivity with AI. PhoneTrack provides digital phone numbers that can be used in online and offline marketing campaigns, website and Google My Business. With international coverage, PhoneTrack also offers URA mapping, custom alerts generation, integration with multiple CRM, marketing automation and tickets management. ## What is PhoneTrack used for? [Call Accounting](https://www.capterra.com/call-accounting-software/)[Telephony](https://www.capterra.com/telephony-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price R$99 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PhoneTrack?[Manage this product listing](https://www.g2.com/products/phonetrack/claim_requests/new?auto=true) ## PhoneTrack Overview Updated September 2026 AI summary PhoneTrack offers businesses of all sizes a cloud-based telephony solution that supports call center management through features such as call recording, monitoring, routing, and reporting. With capabilities like IVR, SMS messaging, voice mail, and advanced options including automatic call distribution and real-time monitoring, PhoneTrack helps organizations manage and analyze their call activities efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PhoneTrack 0.0 VS. [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting Price R$99 Flat Rate, Per Month Starting Price $239 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (364) Value For Money 0.0 (0) Value For Money 4.5 (349) Customer Service 0.0 (0) Customer Service 4.5 (345) ## PhoneTrack alternatives Highest Rated [800.com](https://www.capterra.com/p/208208/800-com/) [4.7 (364)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208208/800-com/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152004/Call-tracking-software/) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [4.2 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/242188/RingCentral-MVP/) ## FAQs about PhoneTrack Overview ### What company size and specific industries is PhoneTrack built for? PhoneTrack is designed for marketing, sales, and service teams, as well as performance agencies. The target audience is broader than a specific company size or industry, making it suitable for organizations that need support across customer-facing functions and agencies managing campaign or client performance. Features and Usability ### What are the key features of PhoneTrack? PhoneTrack offers call tracking and call tracking metrics, call routing, call recording, and call monitoring for call center management. It also includes automatic call distribution, IVR, callback scheduling, caller profiles, alerts/notifications, SMS messaging, reporting and analytics, campaign management, lead capture, and ROI tracking. Integrations ### Which third-party tools and platforms does PhoneTrack integrate with? PhoneTrack integrates with 10 third-party tools and platforms, including CRM and marketing systems such as Salesforce Sales Cloud, Salesforce Platform, HubSpot Marketing Hub, Pipedrive, PipeRun, RD Station, and Agendor, plus communication and automation tools like Slack, Telegram, Zapier, Google Sheets, Google Analytics 360, LAHAR, and Meta for Business. Getting Started and Support ### What training and onboarding options does PhoneTrack offer? PhoneTrack provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars can support guided instruction, while documentation and videos offer self-paced reference material for reviewing setup steps and product functions as needed. Getting Started and Support ### What customer support options does PhoneTrack offer? PhoneTrack provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Reviewer feedback on support is not available in the catalog data, so user experience details such as response speed, helpfulness, or common issues cannot be described here. ## Features AI summary Based on 2,215 Telephony reviews Capterra data shows that buyers of telephony software rank the following features as their top priorities: - **VoIP Connection** (**54%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**39%**) PhoneTrack supports **Call Routing** and **Call Monitoring**, giving teams a way to direct calls to the right agents and review conversations for quality control. However, it does not offer **VoIP Connection**. Instead, it provides other features that reviewers also rate as important, including **Call Recording** (**40%**), **Caller ID** (**39%**), and **Call Center Management** (**38%**). Together, these features help businesses track inbound and outbound activity, improve oversight, and handle customer communications more efficiently. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Automatic Call Distribution Distribute/route/connect calls Callback Scheduling Schedules callback times Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Disposition Track and report on call outcomes PhoneTrack 29 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Data Import/Export: Import and export data to and from software applications - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Keyword Tracking: Track and monitor a specific set of keywords - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - SMS Messaging: Send messages via SMS - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. ## Pricing Basic R$99.00 Flat Rate,Per Month ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.