# ISAAC Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ISAAC the right Fleet Management solution for you? Explore 39 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/217412/ISAAC/reviews --- ISAAC 4.5 (39) [View alternatives](https://www.capterra.com/p/217412/ISAAC/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ISAAC Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews NB Noah B Vice PresidentTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: Less than 6 months. “Our biggest hurdle right now is specific data that is not integrated with our TMS, McLeod.“ October 22, 2024 KA Khubaib A IT ManagerTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: 1-2 years. “Also I think ISAAC tablet is a little too pricey.“ November 21, 2024 Cf Christopher f DriverTransportation/Trucking/Railroad, 10,001+ employeesUsed the software for: 1-2 years. “You can't get technical support on the phone“ April 7, 2023 ## Showing most helpful reviews Showing 1-25 of 39 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PM Peter M. Director of Safety Transportation/Trucking/Railroad Used the software for: 2+ years ### "Isaac a company focused on the problems of today for the solutions of tomorrow" January 27, 2026 5.0 I have found Isaac is a company that listens to their clients and develop solutions to that feedback. They may not have the answer or solution today but they are willing to get that answer with a solution for tomorrow. Their telematics report is second to none and paints a picture with data. From a safety perspective they excel at bringing their clients together to discuss their issues and share potential solutions. I would like to give a shout out to \[sensitive content hidden\] and her team for the excellent work they do. Pros I find Isaac to be a company that develops a product that focusses on the trucking industry. As a result their efforts are not spread across several platforms and product lines but rather are very focused on the needs of the truckers. The result is their innovations solve our problems. Their in cab driver experience is the best in class. They keep it simple for the driver. Cons There is nothing specific I don't like about Isaac but more of a desire to have them expand their entire in-cab driver solution on their tablet. So that the driver logs on sees his scorecard, can access the information that creates the score, and have all the available training to self improve. Tell the driver through data driven results what they did wrong but also what they did right. So the driver can control their self development. Switched from [Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/) It was corporate decision made by the parent company. Review Source DD David D. Safety and HR Transportation/Trucking/Railroad Used the software for: 2+ years ### "Isaac makes E-Logs easy" November 15, 2024 5.0 Excellent! When we have issues they are dealt with quickly. The solution on the truck side is largely "install the hardware and forget it". on the admin side there is a learning curve, but Isaac is there to address any questions or concerns you may have. Pros Ease of use on the administration and driver side of the solution. Effortless installation and maintenance compared to other E-Logs I have dealt with. Cons I don't have any dislikes perse. There can be ups and downs with Isaac but their support team are quick to respond and get to work to fix every issue I have come across. Switched from [Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/) We needed an equipment upgrade to comply with the ELD mandate and were unhappy with the service we were being provided. Review Source Response from ISAAC Instruments December 19, 2024 Hi David, thank you for your kind words! We're thrilled to hear you're enjoying the ISAAC platform. It's our pleasure to support you every step of the way, and we're here whenever you need us. Eric S. Leased on Owner Operator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Avoid Issac" December 31, 2023 1.0 I can't really review the back-office features. I will say that the dispatchers don't seem to be able to be able to input orders correctly, so apparently there are problems there as well. I certainly can review the driver interface. It is horrible. Drivers are extremely frustrated with Isaac. Pros It is getting some updates that have improved some features. For example, the driver tablets now can scan documents somewhat well, although still not as well as competing devices. Cons As someone with previous experience designing and building user interfaces, I can state that the user interface of the tablet is absolutely hideous. The basic ELD functionality is very poor. It even occasionally randomly changes the driver's status without notifying the driver, resulting in FMCSA violations. The company's CSA scores have risen since switching to ISAAC. Review Source Response from ISAAC Instruments December 20, 2024 Hello Eric, Thank you for sharing your feedback. We take your experience with our system seriously and are here to make sure it meets your expectations. We understand you have concerns regarding the driver interface and other aspects of our system. Our dedicated Project Manager has been in communication with your team to gather more insights. Most of the stability issues you mentioned have been addressed in early versions of our software. However, we encourage you to share your detailed feedback with your team. They are equipped to provide the necessary training and support and will convey your feedback to us. This helps us quickly fix any issues and make your experience better. Thanks again for your comments, Eric. We're focused on improving and making sure everything works well for you. RS Rashmin S. Last Mile delivery - transportation Retail Used the software for: 2+ years ### "Last Mile Delivery - Transportation " November 25, 2024 5.0 Account well managed, provided every possible solution, On time services, easy contract terms with pre & post sales support. Pros Easy to operate, aligned with Industry needs, proactively updates to latest Transportation compliances Cons Power plug to cradle connection should be of high standards , which frequently broke or came out of the jack of tablet creating operating challenges. Preferably have more repair centers in Toronto area. Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Technology update, easy to migrate, feature friendly and cost. Review Source MG Mehdi G. IT Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "ISAAC instruments, the right solution for Trucking needs" November 25, 2024 5.0 Using this solution for over 3 years, we are convinced that we made the right choice for our company and drivers. Very reliable and versatile solution. from our drivers, to our dispatchers and our safety managers are all in agreement that ISAAC is the system to use Pros Ease of use is one of the main driving behind us choosing ISAAC. many of our drivers were requesting the change. After more than 3 years, we see the reliability of this solution Cons Nothing to report here. So far all ISAAC features were a plus for us Switched from [PeopleNet](https://www.capterra.com/p/216555/PeopleNet/) reputation of ISAAC instruments Issues we had with Peioplenet Review Source Response from ISAAC Instruments December 19, 2024 Mehdi, thanks for your review. We're happy to hear your team is enjoying the ISAAC platform. Your trust means a lot to us! AR Ann R. Director of Safety and Human Resources Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Director of Safety and HR" October 22, 2024 5.0 Very pleased with their product. Their customer service is top notch! Pros Ease of use for the driver. The platform takes the guesswork of what status to be in for a specific function and the required remarks are automated. Cons Would love to have GPS location tracking to share with customers through an email link. Within safety, I’d like to see some automated coaching options on the critical events platform. Alternatives considered [Motive](https://www.capterra.com/p/138669/Motive/) Reason for choosing ISAAC Motive didn’t have as a robust customer focused support platform and it was not as easy for driver to use. Switched from [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Horrendous customer service and no IT support when their hot spots failed. Review Source Response from ISAAC Instruments November 19, 2024 Dear Ann, thank you very much for your review. We're glad you enjoy our platform! DS Don S. Fleet Maintenance And Compliance Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Fleet Maintenance & Compliance" October 8, 2024 5.0 Overall experience has been great right from sales to implementation and now support when needed Pros like how well the system works not a lot of glitches or malfunction of equipment Cons only being able to pull 20 second manual extraction on dash cam footage Alternatives considered [Motive](https://www.capterra.com/p/138669/Motive/)[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)[Geotab](https://www.capterra.com/p/18289/MyGeotab/) Reason for choosing ISAAC wanted an all in one solution with tablets did not want to rely on drivers devices also only 1 support team to work with when issues come up with equipment. Switched from [PeopleNet](https://www.capterra.com/p/216555/PeopleNet/) Tracking at the time was only available with 30 or 15 minute updates Review Source Response from ISAAC Instruments November 19, 2024 Hello Don, thanks so much for the great review. We're glad you enjoy the reliabiltiy of our platform. NB Noah B. Vice President Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Honest review of ISAAC" October 22, 2024 5.0 I really appreciate the time and effort ISAAC has put into onboarding customers. Onboarding was WAYY better than our expectations, having implemented similar products in the past. Pros Easy of use, really smooth implementation, and ready out of the box! Cons Our biggest hurdle right now is specific data that is not integrated with our TMS, McLeod. Alternatives considered [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing ISAAC Customer service and integration capabilities Switched from [PeopleNet](https://www.capterra.com/p/216555/PeopleNet/) Better data and ease of use! Also, the integration with McLeod (supposed to have been better, but lacking some features) Review Source Response from ISAAC Instruments November 5, 2024 Hi Noah, we're happy you've enjoyed the onboarding process with us! Thanks for the great review. MM Max M. Director Safety and Compliance Transportation/Trucking/Railroad Used the software for: 1-2 years ### "ISAAC Experience " November 28, 2025 4.0 overall, my experience is very good. Customer support is very helpful, I'd like to use them a little less though. Much improved presently. Pros Tracking, driver & vehicle management, camera & video, and ease of use. Customer support is very helpful as well. Cons Glitches in the system happen more frequently than I like, and managing activities on the InRealTime platform for drivers is a little complicated (manual driving issues). Review Source OW Olivia W. General Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Top Notch Product" November 14, 2024 5.0 Isaac is very customer orientated. I would not use any other system. Pros Transition was seamless Driver friendly Isaac staff are great to deal with. Very knowledgeable and helpful. Cons I can honestly say there isn't anything I dislike. Review Source Response from ISAAC Instruments December 19, 2024 Hello Olivia, knowing you wouldn't choose any other system is the highest compliment—thank you for your trust! VR Verified Reviewer Technicien Ti Transportation/Trucking/Railroad Used the software for: 2+ years ### "Solution Isaac" November 14, 2024 5.0 très satisfait du produit et de son ensemble Pros Isaac comporte une gamme de produits qui forme un tout pour le transport Cons La solution Isaac est très complète mais il a un cout relier a tout cela Review Source Response from ISAAC Instruments December 19, 2024 Merci pour vos commentaires! Nous sommes ravis de savoir que vous êtes très satisfait de la plateforme ISAAC et de son ensemble. WB Wilfried B. Coordonnateur de la formation et conformité Transportation/Trucking/Railroad Used the software for: 2+ years ### "satisfaction" May 2, 2024 5.0 Pros Innovation et avance sur les autres produits similaires Cons Mise en route parfois hasardeuses, produit qui est lancé avant d'etre optimal Review Source Response from ISAAC Instruments May 14, 2024 Thank you for your feedback, Wilfried! We're delighted to hear that you appreciate our innovative solutions. At ISAAC, we strive to innovate swiftly and responsibly. We understand the importance of getting things right, which is why we are committed to continuous improvement and actively incorporate client feedback to enhance our offerings. It's a balancing act, and we're grateful to have your insights as we evolve. Working together with valued clients like you helps us stay at the forefront of our industry. Thank you for being a part of our community! SG Sylvain G. consultant Transportation/Trucking/Railroad Used the software for: 2+ years ### "simplicité" May 2, 2024 4.0 bonne expérience soutient technique toujours la pour donner l'information Pros fonctionnalité Cons tablette ne dure pas longtemps Review Source Response from ISAAC Instruments May 14, 2024 Hello Sylvain, thank you for your comment! We're sorry to hear that your tablets did not meet your expectations about their durability. As we pride ourselves on our tablets' ruggedness and reliability, we'd welcome you to contact us directly to pinpoint the problem further and resolve it. We are happy to hear, however, that you enjoy the simplicity and functionality of our solution. GA Gregory A. Directeur des opérations Transportation/Trucking/Railroad Used the software for: 2+ years ### "Simple suivi d'une éxpérience client" November 14, 2025 5.0 Pour ma part, j'ai suivi la conférence et présentation Isaac ces 3 dérnières années. Je n'arrive pas a fournir le temps nécéssaire pour profiter de toute la technologie Isaac mais nous avons fait beaucoup de progrès a l'interne avec un très bon accompagnement de I'équip Isaac. Pros Le service / support client et le dévelopement des technologies qui évolue chaques année. Et l'écoute des client pour des améliorations adaptée a leurs besoins. Cons Pas de commentair, comme mentionnée plus haut. A chaques problème, Isaac nous arrive avec une solution améliorrée Review Source Response from ISAAC Instruments November 27, 2025 Thanks for the great review, Gregory. We're glad you enjoy our platform, and are there to support you further in using our solution to its fullest! AB André B. Directeur des opérations Transportation/Trucking/Railroad Used the software for: 2+ years ### "ISAAC La Solution de confiance" November 14, 2024 5.0 Je travail avec la solution ISAAC depuis plus de dix ans , j'ai fait l'implantation dans trois compagnies , et dans ces trois , les exigences attendue était bien différentes avec chacun leurs réalités , ISAAC peut je configurer a tous les exigences et est facile d'emploi ! Pros ISAAC ne touche pas seulement a une chose , ISAAC est une solution complète pour notre entreprise , Pour nos suivi des fiches journalières , notre facturation , la répartition , le suivi de nos équipements , la télémétrie , la formation etc.. Cons Rien de particulier , car je travail avec cette solutions depuis plus de dix année , avec l'implantation dans trois compagnies , ISAAC est une compagnie pro-active qui cherche a s'améliorer et qui est a l'écoute de ses clients Review Source Response from ISAAC Instruments December 19, 2024 Merci André d’avoir partagé votre expérience! C’est incroyable de savoir qu’ISAAC a été votre partenaire de confiance dans trois entreprises différentes au cours des dix dernières années. Merci pour votre confiance et votre fidélité! RN Raphael N. Dispatch Transportation/Trucking/Railroad Used the software for: 2+ years ### "e meilleur logiciel sur le marché" December 4, 2024 5.0 Facile à utiliser, rapide et pratique. Le meilleur logiciel sur le marché à notre avis. Pros Nous aimons beaucoup la simplicité du logiciel ainsi que le service à la clientèle offert par ISAAC. Cons Rien, seulement quelques problèmes en lien avec les mise à jour. Review Source Response from ISAAC Instruments December 19, 2024 Merci Raphaël pour votre commentaire! On est honorés d’être qualifiés de meilleur logiciel sur le marché, et ravis de savoir que vous appréciez la plateforme ISAAC jusqu’à présent. SB Stéphane B. Chargé de projet Construction Used the software for: 1-2 years ### "Marchand de bonheur " November 14, 2024 5.0 Nous avons un service exceptionnel et c’est une grande fierté de pouvoir travailler jour après jour avec l’équipe ISAAC. C’est une fierté que le meilleur système de télémétrie est une entreprise Québécoise. Nous avons l’impression de faire partie de cette équipe. Pros Fluidité Fiabilité Convivialité Services Cons OnRecord est désuet perte de temps d’avoir deux logiciels Review Source Response from ISAAC Instruments December 19, 2024 Merci Stéphane pour vos beaux mots! C’est un vrai privilège de collaborer avec vous. KL Keven L. Coordonateur Transports Food & Beverages Used the software for: 1-2 years ### "Isaac Évaluation" December 5, 2024 5.0 très satisfait et une intégration avec ma flotte de conducteurs qui s'est déroulée a merveille malgré des craintes initiales de leur part Pros la stabilité de la plateforme ainsi que la qualité du matériel. le soutien technique est excellent. Cons une application isaac inrealtime pour cellulaires serait souhaitée, également la possibilité d'attacher des fichiers autres que PDF dans la messagerie au chauffeurs. Review Source Response from ISAAC Instruments December 19, 2024 Merci Keven pour vos commentaires! Nous sommes heureux de savoir que vous appréciez la fiabilité de notre plateforme et le travail de notre équipe de soutien. Nous prenons en note vos suggestions pour les améliorations futures. MC Mélanie C. Directrice Adjointe Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Client Satisfait" December 13, 2024 5.0 Vraiment une expérience globale positive! Pros Le fait que ce soit en temps réel, pour les enregistrements en vidéo accessible lors d'un évènement fâcheux. Cons L'ouverture du compte un peu compliqué. Parfois pour un même problème, il y a beaucoup de gens d'impliqués Review Source Response from ISAAC Instruments April 24, 2025 Merci Mélanie pour cet excellent avis ! KA Khubaib A. IT Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "ISAAC ELD Solution " November 21, 2024 5.0 We moved to ISAAC for ELD solution a little less than 2 years. ISAAC is a quality solution, with great support. I am pretty happy with the move. Pros ISAAC is a great product but i appreciate most the excellent customer service. Cons ISAAC OnRecord is the some thing i always complain. Good that it is going away. Also I think ISAAC tablet is a little too pricey. Switched from [OmniPlan](https://www.capterra.com/p/82208/OmniPlan/) We were looking for something reliable. Review Source Response from ISAAC Instruments December 19, 2024 Khubaib, we’re glad to hear you’re happy with the move to ISAAC and appreciate our customer service. Thanks for your trust! MB Marie-Noelle B. Presidente Construction Used the software for: 1-2 years ### "Simplifié la" November 5, 2024 4.0 Ca nous simplifie beaucoup la vie autant a l’administration que pour les chauffeurs Pros La facilité d’utilisation du logiciel, surtout pour les chauffeurs, moins de perte de temps Cons Les rapports plus complexes a sortie et d’avoir on record et in real time dans deux plates-formes séparées Review Source Response from ISAAC Instruments November 19, 2024 Hello Marie-Noelle, thank you for the review. We're happy to hear your staff and drivers enjoy the intuitive design of our hardware and software. JS Josianne S. Trésorière Building Materials Used the software for: 1-2 years ### "Améliorer l’efficacité" November 5, 2024 4.0 En général mon expérience est bonne. De plus, le soutien technique est efficace Pros Système de localisation efficace. Utilisation par le chauffeur facile Cons Devoir naviguer entre Isaac in real time et Isaac on record Switched from [ByDesign Technologies](https://www.capterra.com/p/151842/Freedom/) Il fallait implanter les log book électrique Review Source Response from ISAAC Instruments November 19, 2024 Hello Josianne, thanks for your review! We're glad you enjoyed the responsiveness of our technical support team. MP Melanie P. Directrice générale Transportation/Trucking/Railroad Used the software for: 2+ years ### "Un système hautement efficace et technologiquement avancé." October 8, 2024 4.0 Le service à la clientèle est rapide courtois et efficace. Les fonctionnalités nous permettent de travailler optimalement dans notre domaine Pros La volonté de développer et d'améliorer les fonctionnalités Cons La qualité de la caméra sur la tablette n'est pas adéquate pour la prise de photo des documents de voyage. Le scan est mieux mais les chauffeurs préfèrent encore mieux utiliser leurs propres application de scan. Review Source Response from ISAAC Instruments October 17, 2024 Thanks for the feedback, Melanie! We're glad you enjoy our platform and our customer service. We've been hard at work improving ISAAC Scan and are excited to release the new version soon. It’s much sharper, includes automatic document detection, and comes with features we think you and your fleet will appreciate. ST Sylvain T. Gestionnaire de projet télémétrie Formateur Transportation/Trucking/Railroad Used the software for: 2+ years ### "Avis de Sylvain Tellier - Mai 2024" May 16, 2024 4.0 Pros Précision et qualité des données. Le Service après-vente. La qualité du support. La communication, incluant la conférence utilisateur Cons Obsolescence de composantes (chargeurs, supports, câbles, etc) qui ne se transfèrent pas d'une technologie à l'autre ou d'une version à l'autre. Review Source Response from ISAAC Instruments May 27, 2024 Hello Sylvain, Thank you for your review! We're glad to hear you appreciate our data accuracy, customer service, and communication. You're right that some of our older components are not compatible with our new solutions. We recognize that innovation can sometimes bring inconveniences, but we always aim to improve with intention. We've worked hard in recent years to future-proof our solutions, including our tablets and accessories. When you're ready, we look forward to welcoming you to our latest technology. Until then, we're here to support you with your current setup. Thank you for your kind words, and have a great day! JG Jake G. Driver Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Management focused" January 21, 2024 3.0 The mobile hardware is nice in terms of processing speed and minimal downtime due to routine maintenance but the software learning curve is steep and some beta software modules are utterly useless. ISAAC uses truck drivers as beta testers with little or no regard for end user feedback. They only listen to managers. Pros Very detailed system that can be customized to specific needs. Cons Virtually impossible for an end user like myself (a truck driver) to provide any feedback to the developers at ISAAC. I work for a large company but i am not at liberty to submit any feedback on their behalf because firstly, I am not considered in a position to have an opinion by my company and secondly, ISAAC only comminicates with our company contact. The ISAAC system is designed and only caters to fleet managers. Drivers' opinions are not even considered in the development. When ISAAC states their system is "driver friendly" , I seriously doubt that it is from driver feedback. They definitely have never asked me for any opinion. Review Source Response from ISAAC Instruments January 25, 2024 Dear Jake, Thank you for appreciating the speed and customization of the ISAAC system, and for sharing your concerns. We hear your concern about feeling overlooked by us and your carrier. It must be tough using a system that's supposed to be driver-friendly but not feeling like your voice counts. We want you to know that we do listen and value what drivers like you have to say. To that end, we have processes in place where carriers survey drivers such as you and relay that feedback back to us. However, with over 50,000 truck drivers using our solution, sometimes that means we might miss hearing directly from individual drivers. That's why we'd love for you to join our user groups through your carrier. This way, you can share your thoughts and help shape future updates. For issues with the learning curve or beta software, your carrier's training program is ready to assist. They aim to maximize your experience with our system. We appreciate you speaking up, Jake. Similar Products Featured ## Related categories [Logbook](https://www.capterra.com/logbook-software/)[Fuel Management](https://www.capterra.com/fuel-management-software/)[Trucking](https://www.capterra.com/trucking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.