# Knackly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Knackly the right Document Control solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/217426/Knackly/reviews --- Knackly 4.7 (7) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Knackly Ease of use 4.4 Customer Service 5.0 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RD Richard D. Attorney Law Practice Used the software for: 2+ years ### "Knackly document automation" January 4, 2024 5.0 I've used the tool since its creation. The Knackly team is always available for questions and continues to improve the product. When Hotdocs priced itself out of the market for small businesses we reviewed all available replacements. Knackly was the best choice then and, in my opinion, remains the best choice. Pros Excellent support, robust capability, reliable Cons It does not integrate with our case management tools. Integration using Zapier would be difficult due to the large number of variables in our document set. Knackly does integrate with other tools that we do not use. Reason for choosing Knackly All the reasons are already given. Cost, reliability, knowledge of the company and developer for working with them before. Switched from [Mitratech HotDocs](https://www.capterra.com/p/123091/HotDocs-Developer/) Made the cost outrages compared to prior cost. Review Source AB Aric B. Attorney Law Practice Used the software for: 6-12 months ### "Great alternative to HotDocs" January 4, 2024 5.0 I highly recommend Knackly. It is a very powerful tool that is a bit easier to use than its competitors. Pros The use of objects makes coding much easier than other programs I have used (HotDocs and Contract Express). The learning curve is not steep if you've coded documents before. The customer support has been exceptional. The initial set up comes with many variables and formulas pre-populated to make it very efficient to get up and running. Cons Because you use objects in the coding, it can be difficult to not have variables appear in the interview that should remain hidden. Switched from [Mitratech HotDocs](https://www.capterra.com/p/123091/HotDocs-Developer/) Cost was the biggest motivator. HotDocs was 4x the annual fee. We also used Contract Express (not an option to select) and didn't continue with that program because of its functionality and cost. Review Source SP Strobis P. Associate Attorney Law Practice Used the software for: 6-12 months ### "Knackly Review" March 29, 2021 4.0 Pros customization, reliability, support staff responsiveness Cons interview can be cumbersome, more integrations with other applications and programs would be good Review Source TM Tom M. CEO Legal Services Used the software for: 6-12 months ### "Hotdocs or Knackly? it's an easy choice." April 6, 2021 5.0 It's a small team of great people. When there is an issue, everyone cares enough to jump in and help resolve it. Pros The main feature that attracted us to Knackly was the API. Our software handles the "intake" and walks our clients through the decision-making process required in a divorce. From there, we needed to transmit the collected data - via API - into the preformatted documents using conditional logic to include/exclude certain sections and to fill out the "forms". Even though Knackly's API was in its early days, it was far superior to the others we looked at. (and it's getting better every day) Cons Even though I praised the API above, it still has its weaknesses. But I have no doubt those weaknesses will be resolved. Alternatives considered [Mitratech HotDocs](https://www.capterra.com/p/123091/HotDocs-Developer/) Reason for choosing Knackly API, personal touch, service plans, and price. Review Source NM Noelle M. owner Law Practice Used the software for: Less than 6 months ### "So far it is amazing" March 19, 2021 4.0 I'm still in the implementation phase but so far it is an amazing product. There is a little bit of a learning curve but the customer support is fabulous! Pros The automation is going to save a significant amount of time! Cons There is a little bit of a learning curve to making the conditions work. Reason for choosing Knackly Implementation on the other products was even more difficult. Switched from [8am MyCase](https://www.capterra.com/p/115613/MyCase/)[TheFormTool](https://www.capterra.com/p/122582/TheFormTool/) I was looking for a more robust automation software that my case management software just didn't provide. Review Source DV Daniel V. Attorney Legal Services Used the software for: 2+ years ### "Versatile Document Automation Tool" March 19, 2021 5.0 I've been able to do everything I have needed to do in Knackly so far. I like using the external client interviews and look forward to the coming improvements they will release. Pros This product is highly customizable. Before becoming a full-time attorney I was involved in the software industry, preparing automated documents of a sort for tax return software. Knackly has so far been capable of accomplishing any data automation task I have needed in a Word document. They seem to incorporate new features and improvements frequently, which I greatly appreciate. Cons I hope they continue to build out their help articles/knowledge base. I reference these all the time, and there are still a few topics they could issue helpful reference materials on. Review Source MS Michael S. Operations Manager Legal Services Used the software for: 6-12 months ### "Great Product Will be Even Better Soon" April 7, 2021 5.0 This is a really great product. It is still being refined. Eventually this will be the product to use regardless. There are still some missing features that some people might miss but overall really great. Pros Has many abilities that HotDocs lacks and it seems like a product that would be much easier to use especially if you are just starting to develop your templates or do not have overly complicated templates that can be easily converted. Cons The way our HotDocs was configured made the conversion process mostly a waste of time and money. Basically had to start from scratch. 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