# Clinicmaster Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Clinicmaster the right Medical Practice Management solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/217435/Clinicmaster/reviews --- Clinicmaster 4.6 (15) [View alternatives](https://www.capterra.com/p/217435/Clinicmaster/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Clinicmaster Ease of use 4.7 Customer Service 4.8 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SP Suman P. Chief operating officer Health, Wellness and Fitness Used the software for: 2+ years ### "Great experience - been using clinicmaster for over a decade now" February 27, 2026 5.0 It has been great over the years and has helped our business grow. Service has been good and they are always open to feedback, \[sensitive content hidden\] have helped a lot over the years and have supported our business so that we could grow and help more people in the community. I would recommend this software to help run a multi disciplinary clinic 😀 Pros Versatility of the software. We are able to create cases and keep track of individual cases for each patient and keep on track with any end dates especially for icbc and wcb. Cons Sometimes hard to navigate, there are many steps to some things and it is hard for people who are less tech savy. Review Source JP Jason P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Clinicmaster made my life easier" May 24, 2022 5.0 Since Covid, I transitioned to a practice that has no staff. At first, I was worried if I could handle running a busy office with no staff. The ease of use, the patient portal and the automation take all of that stress away. Pros It has everything I need and they keep updating the system with improvements Cons Sometimes a product update removes a feature that I previously liked. If I let Clinicmaster know, they do their best to accommodate in the next software update. Reason for choosing Clinicmaster Two major reasons - the fast cloud-based software and the price. Switched from [Chiro8000](https://www.capterra.com/p/80873/Chiro8000/) I did not like the customer service and there were no cloud based options. With Clinicmaster I have scheduled patients from my phone while walking my dog. Review Source gM glenda M. Physiotherapist-Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Slow start, getting better with additional support" June 12, 2024 3.0 Pros Seemless transfer of client and financial data from V8 to Cloud version Cons During set up we did not feel we had enough education to understand fully how the answers we were providing to questions we were asked by the onboarders would ultimately be used in the new Cloud system and how it was going to impact our day to day practise as well as reporting/data tracking once we were live. This lead to a very time consuming experience of trying to figure out where in the many reports that are in the Cloud the info pertinent to us could be found. We did not understand that changing to a Cloud format from V8 would have as many ongoing changes and "bugs" to deal with as we have experienced. Nor the potential for slow down of the system during times of heavy usage. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Review Source IB Ikuko B. Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Customer Service and Knowledge/Capability " July 5, 2023 5.0 It has been great for me. Special "Thank you" to\[sensitive content hidden\] for working hard to deal with some difficult issues caused by us. They are always nice about any issues that we bring to them. We also enjoy the variety of the reports available compare to some other software. The accounting knowledge of the Clinic master is more accurate and lined up with our accountant than the other software. Pros I had an excellent service coordinator \[sensitive content hidden\] who helped me transition from the old version to the new version.In my opinion, It is crucial to have a good support team to answer your questions when you are dealing with the new software. Cons Despite the time zone difference, most of the support team responded quickly. That is important for us.Because the new version is still developing, it can be challenging to re-learn the updated version after each update. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Clinicmaster Clinicmaster has more reports available. The concept of the accounting features is lined up with our accountant who is very professional. When you compare the value and capability of other products, Clinicmaster made sense to us. Review Source AI Anthony I. Director Hospital & Health Care Used the software for: 2+ years ### "Fantastic Product" February 8, 2024 5.0 Overall great product, easy for staff and clinicians to use and navigate. Pros I liked the support we always receive. Very important to notify patients, and keep records of all our patients. I love that whenever I have an issue I can reach out to Methu and he will help me and goes above and beyond Cons It is very difficult to create something different that would be unique to our clinic/business. I can give a quick example I wanted to add place of appointment to include daycare since we service a lot of daycares; but we cant unless other companies make the same request and that's not fair given that we have our own ways of doing business Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Jasper](https://www.capterra.com/p/217242/Jasper/) Reason for choosing Clinicmaster Laval based, wanted to support local. I am very pleased that I made this decision! Review Source SH Selina H. Medical Exercise Specialist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great software for Medical Exercise Training Practices!" July 25, 2022 5.0 It is saving me time and it allows me better & easier communication with my clients. Pros It has helped me organize my practice much better. I really like the communication and charting features. Cons I’m still trying to learn all the features. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Clinicmaster ClinicMaster has many more features that are specific to my practice. Review Source PB Patrick B. occupational therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Helpful people" November 7, 2024 5.0 the transfer from our hold system went smoothly. \[sensitive content hidden\] teach my personnel very well and is easily available. Pros \[sensitive content hidden\] are very helpful and easy to work with. this system has improved the management of our rehabs clinics. Cons The system has many fonctionality and some are more or less like the others Review Source CL Caroline L. Physiothérapeute actionnaire Medical Practice Used the software for: 1-2 years ### "Pratique et intuitif" May 31, 2024 4.0 Pros J'apprécie l'aspect pratique. Je peux utiliser clinicmaster tant au bureau qu'à la maison en conservant la confidentialité des données de mes clients. La facilité d'utilisation par les thérapeutes pour compléter les notes médicales est excellente. Cons Plusieurs mises à jour, fréquentes, qui offre des avantages, mais qui parfois modifie des fonctionnalités de base et nécessite quelques ajustements. Review Source RG Richard G. Owner/Operator, Athletic Therapist/Osteopathic Manual Practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "24 Years with Clinic Master and it keeps getting better." April 21, 2023 5.0 I've been using Clinic Master since 1999 (24 years). I've watched their software grow, adapt, improve and change all that time. I can honestly say that the Addatech/Clinic Master are obsessed with increasing value for the clinic owner. They have become a one-stop-shop for everything a clinic needs to do. I have compared their software to competitors and each time I do, my research shows me that if I switch to another software, I would have less report functions, I would have less value and most importantly, I would be losing valuable bottom line to online payment processors. Clinic Master offers great value overall and I only see this getting better as they continue adding features. Pros Clinic Master saves me time and money every year. Compared to other clinic scheduling and accounting software, Clinic Master offers better access to online payment systems with much more competitive interchange fees on credit cards. Clinic Master software keeps rolling out improvements, additional features and UI updates that reduce friction points and improve efficiency. We get more done, see more patients and we can do this with less human resources. The best part is that our patients/customers see this as a bonus. Cons They walked us through the onboarding system when we upgraded to the V10 Cloud version. Perhaps they could have a couple of instructional videos for patients/clients to watch so they can understand the full utility of the Patient Portal. That might be helpful. Reason for choosing Clinicmaster I'm saving tens of thousands of dollars on credit card interchange fees because they negotiate lower fees for online payments. I'm seeing that we can process higher volumes of patients with less human resources and I see they are authentically committed to helping clinic owners and improving software value. I'm very happy with the performance of this product! Review Source EG Elise G. Owner - Aesthetician Individual & Family Services Used the software for: 6-12 months ### "5 Stars isn't enough!" September 14, 2022 5.0 I was nervous at first using a Clinical EMR to run my business...but OH BOY was I wrong. Clinicmaster allows business owners to truly have a customizable experience no matter which industry you work in. The ability to create treatment plans, in my case "Beauty Plans" gives me the edge against the competition! I am able to establish recurring visits for the different services I offer. Clinicmaster is truly YEARS ahead of all the software I was looking into. Pros Being a new business owner in the aesthetics industry I have been able to showcase all my services with ease. The client portal is BY far the most amazing part of the software! My clients adore the fact that they can see upcoming appointment, past invoices and book future appointments all from their own personal portal. Cons I wish I had something to say, unfortunately I have not run into any issues or missing features at the moment. Review Source ADP ABOU DIB P. Gérant - Praticien Alternative Medicine Used the software for: Less than 6 months ### "Excellent support Technique" May 22, 2024 5.0 Pros Le soutien reçu de \[caché sensible contenu\] a été excellent. Il s'est assuré que nous étions entendus et que nous étions à l'aise avec le logiciel. Son priorité était notre satisfaction et nous a aidé à continuer à utiliser le logiciel dans notre clinique. Cons Les petits bogues et les fonctionnalités manquantes mais apars ca, le logiciel est excellent. Review Source CL Christyne L. Coordo Administrative Recreational Facilities and Services Used the software for: 2+ years ### "Mise à jour - nouveau version CM Cloud" March 19, 2024 3.0 Pros Mise à niveau dans la version Cloud car la version 8 était problématique Cons Formation non adéquate - nous avions l'impression que c'était une présentation du Cloud Review Source JS Josée S. Adjointe administrative comptabilité Health, Wellness and Fitness Used the software for: 2+ years ### "Suren le meilleur agent pour notre clinique " May 3, 2024 5.0 Pros Le soutien technique de l'agent attitré a notre clinique (Suren) Beaucoup de disponibilité soit par courriel ou téléphonique Rien a dire, très belle continuité Ouverture en rapport d'adapter le support selon nos besoins Cons Pour l'instant je n'en ai pas Car le service a toujours ete hors pair Review Source MB Marylene B. Vice-présidente physiotherapeute Medical Practice Used the software for: 2+ years ### "Physiothérapie Beauport" October 5, 2023 5.0 Très bonne expérience. Nous sommes avec Clinicmaster depuis près de 20 ans. Pros Facile d’utilisation. Simple et clair. Visuel assez épuré. Cons Difficulté avec certains rapports de performance, rapport d’analyse comparativement avec le Clinicmaster antérieur. Review Source LG LeeAnn G. Responsable service à la clientèle Health, Wellness and Fitness Used the software for: 2+ years ### "À essayer!" February 23, 2023 4.0 Pros Facilité d'utilisation, très ''User friendly''. Le portail client et la prise de rendez-vous web est un atout majeur. Cons Comme le logiciel est basé sur un cloud, il y a parfois des ralentissements. Rien de majeur cependant. Review Source Similar Products Featured ## Related categories [Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Chiropractic](https://www.capterra.com/chiropractic-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.