# BrainStorm Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is BrainStorm the right Idea Management solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/21757/BrainStorm/reviews

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BrainStorm

4.5 (8)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated August 24th, 2025

# Reviews of BrainStorm

Ease of use

4.3

Customer Service

4.0

## Showing most helpful reviews

Showing 1-8 of 8 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Matt P.  
Sr. Associate Director of Technology  
Legal Services  
Used the software for: 2+ years

### "Help your staff help themselves"

October 6, 2020

5.0

Since rolling out Brainstorm we have seen a noticeable 20-30% drop in 1st level tickets - those common things like "how do a do a mail merge" "how do I set up Outlook rules" - issues that aren't hard for a an IT team but that add up and take time. My staff feel empowered too - some of them just want the answer as quick as they can get it - and this allows them to be up and running in only a few minutes. Brainstorm the company has been wonderful to deal with. Their implementation team asked all the right answers about our users and helped us set up a company-wide rollout plan. They followed up with some virtual trainings, using the product, to show how easy it was. They check in regularly with us, but not in an annoying "want to sell us more products" way, but to truly see if there's anything they can do with the service to make it better for our users.

Pros

We were looking for a way to give our users the support they needed on the products that they use daily, in a way that was easy and in a self-serve manner. Brainstorm provides step-by-step tutorials on all commonly used office software in bite-sized pieces. My staff can get the answer they need usually within 2-5 minutes of signing into the help site. Brainstorm is continually updating their tutorials, to keep up with changing software (especially the Office365 suite).

Cons

After using Brainstorm for over 2 1/2 years personally, and hearing about it from my staff there's nothing to dislike about this service. Nothing that we would change.

Reason for choosing BrainStorm

On a per-user basis Brainstorm was much cheaper.

Review Source

Paul R.  
Trauma therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "A one stop shop"

October 18, 2022

5.0

Brilliant...thay have made my website function very straight forwards and efficient

Pros

I use many things from brainstorm force mainly Astra Pro theme and elementor for my main Wordpress site and have done for many years and they are fantastic. The website theme is very sleek with many options and elementor is very intuitive...highly recommend

Cons

I bought the theme on life time and would love to but elementor on lifetime but as far as that haven't found anything to dislike about their products at all

Review Source

MB

Michael B.  
Principal  
Internet  
Used the software for: 1-2 years

### "Bad experience is with their "Convert Pro" and support. "

October 18, 2023

2.0

My experience is with their "Convert Pro" and support. We are an agency in Los Angeles and have had a ticket open with Brainstorm Force for 6 days now. They do not respond. When they do respond it is after long days of waiting, and then we are asked for information we have already given them. The support person does not seem to duplicate simple issues and asks irrelevant questions. Apparently, they are in India so there is a pause of at least 24 hours for every question and query, if they respond at all. I have found that many of the glowing reviews on influencers' and other sites are bogus; perhaps they create their own reviews as a marketing ploy. The upshot is we have software that does not work, wasted hours and days resulting in a loss.

Pros

Promise. However, I have found that many of the glowing reviews on influencers' and other sites are bogus.

Cons

Unworkability: the software dopes not work like it was advertised.

Reason for choosing BrainStorm

They promised features that later did not work.

Review Source

Dan C.  
Director Of Information Technology  
Wholesale  
Used the software for: Less than 6 months

### "Incredible Office 365 Training Resources for your users with BrainStorm's QuickHelp!"

January 8, 2019

5.0

BrainStorm has been great to work with. I've enjoyed every meeting I've been a part of, and their support materials are amazing.

Pros

BrainStorm's QuickHelp product has enabled our users to tap into the un-leveraged capabilities of our Office 365 E5 license with quick tailored training content that is coupled with an excellent email marketing system. The implementation Team was a pleasure to work with. We went from signing the contract to rolling it out in less than 2 weeks. Our users love it, and so do I.

Cons

The way they bucket the content can be a little clunky, but this is because they have so much content that it can be overwhelming to administer.

Review Source

Amy M.  
CMO  
Security and Investigations  
Used the software for: 6-12 months

### "Simple and Effective to Train your employees."

April 8, 2021

4.0

Overall the experience with BrainStorm was very positive, you can tell that this is a very well thoughtout tool

Pros

i found BrainStorm to be a great way to Increase your staff security awareness with alot of good and effective tools. Price is great for the amount of tools you get and the feedbacks we got from the teams were amazing

Cons

sometimes the training can feel overwhelming. but sometimes thats a good thing, just make sure people will keep using the product until they have achieved their goals

Review Source

MA

Marcos A.  
Business Development Executive  
  
Used the software for: 2+ years

### "A vintage software that has no modern substitutes"

November 14, 2017

5.0

More productive and effective brainstorming.

Pros

It's a powerful idea management system. Text only, no frills. Great for information capturing, brainstorm and writing.

Cons

Not being developed anymore so there is not a Mac and mobile versions. I miss support for markdown and more powerful export options.

Review Source

MT

Miriam T.  
Research Analyst  
Banking  
Used the software for: 6-12 months

### "Powerful"

October 5, 2019

5.0

For EEG and MEG data analyzing peaks for our experiment

Pros

Powerful analysis and straight forward to use. Tutorials online are helpful and use them as guides!!

Cons

When you get deeper into the analysis, specific stats, the tutorials become less clear. But other than that it's great.

Review Source

RW

Russell W.  
Independent Consultant, Researcher, Writer and Trainer  
  
Used the software for: Less than 6 months

### "Excellent wordpress theme which is well integrated with Elementor"

March 1, 2018

5.0

Makes it easy to build a professional looking website using wordpress builder ELementor.

Pros

Clear and easy to use, loads quickly and almost every aspect works with Elementor which makes for an easy website building experience. The pro version of the theme adds important functionality at an affordable price.

Cons

A little slow to respond on customer support sometimes, otherwise the documentation and range of options is very good.

Review Source

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