--- title: "Syracuse Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Syracuse Software - reviews, pricing plans, popular comparisons to other Document Management products and more." source_url: "https://www.capterra.com/p/217570/Syracuse-KM/" page_type: "product" language: "en" --- # Syracuse Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Syracuse ## What is Syracuse? Alfeo is a French software developer with a 25 year experience in Knowledge Management and Document Management. Alfeo's Knowledge Management solution Syracuse helps organizations and businesses centralize their in-house expertise in a single frame of reference, in order to sustain it and share it to all collaborators on a joint platform. Alfeo's approach is to bring its technological expertise and business know-how to its customers in order to guarantee the efficiency and longevity of their investment. The Syracuse solution, adopted by over 500 customers, is supported by a community of several thousand professionals. Since 2025, Alfeo also proposes a Data Intelligence service called Syracuse Genius. Powered by a sovereign, agnostic and GDPR-conform AI, Genius enhances and harmonizes information in order to provide a reliable and operable access to data stored in Syracuse platforms. ## What is Syracuse used for? [Document Management](https://www.capterra.com/document-management-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €17 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Syracuse?[Manage this product listing](https://www.g2.com/products/syracuse/claim_requests/new?auto=true) ## Syracuse Overview Updated September 2026 AI summary Syracuse offers businesses of all sizes a document management solution that covers document control, knowledge base, and knowledge management needs. It provides tools for access permissions, archiving, collaboration, compliance tracking, and workflow management, with features like version control, API integration, generative AI, and customizable branding. Syracuse is available via cloud, SaaS, web-based, and Windows deployment options. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Syracuse 4.5 (4) VS. [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price €17 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (4) Ease Of Use 4.7 (3,691) Value For Money 4.3 (4) Value For Money 4.5 (2,283) Customer Service 4.0 (4) Customer Service 4.6 (2,177) ## Syracuse alternatives [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (292)](https://www.capterra.com/p/177031/Document360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (89)](https://www.capterra.com/p/129326/Axero/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## FAQs about Syracuse Overview ### What company size and specific industries is Syracuse built for? Syracuse is designed for organizations of all sizes that need help managing in-house knowledge, including how it is stored, maintained, and shared. It does not target a specific industry, making it suitable for companies and organizations across sectors that rely on internal knowledge management. Features and Usability ### What are the key features of Syracuse? Syracuse offers document management, content management, and knowledge management, with tools for file sharing, version control, and full text search. It also includes workflow management, approval process control, role-based permissions, audit management, reporting & statistics, and API and third-party integrations for connected records and content operations. Integrations ### Which third-party tools and platforms does Syracuse integrate with? Syracuse integrates with 7 third-party tools and platforms, including Microsoft Outlook, Microsoft SharePoint, and Microsoft Teams for productivity, plus BlueMind, CVS, Ciril GROUP Suite, and CrossKnowledge Learning Suite for business and learning workflows. Getting Started and Support ### What training and onboarding options does Syracuse offer? Syracuse provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation serves as written reference, and videos offer self-paced viewing. Getting Started and Support ### What customer support options does Syracuse offer? Syracuse provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. No reviewer feedback about support is available in the catalog data, so user experience with response times, helpfulness, or common frustrations cannot be described here. ## Features AI summary Based on 32,025 Document Management reviews Capterra data shows that buyers of Document Management software rank the following features as their top priorities: - **Secure Data Storage** (**56%** of reviewers rated this feature as critical) - **Document Storage** (**51%**) - **File Sharing** (**49%**) Syracuse supports all three features that reviewers rate most highly: **Secure Data Storage**, **Document Storage**, and **File Sharing**. Together, these capabilities help businesses protect sensitive files, keep documents organized in one place, and share information efficiently, allowing teams to manage content with better control, access, and collaboration. Document Storage 3.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system File Sharing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Full Text Search 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Search for specific words or phrases within a document or database Access Controls/Permissions 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Collaboration Tools 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Archiving & Retention 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Syracuse 69 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Access Expiration Management: Set rules for access to expire based on fixed dates, time elapsed, number of views, number of downloads etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Lifecycle Management: Series of processes that a document goes through from creation to archiving - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - File Conversion: Convert files to a different format - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Legal Professionals: Specifically designed to address the needs of law firms and legal departments - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Indexing: Compile and organize data into specific metrics - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Knowledge Sharing: Allows users to upload, share, and collaborate on a variety of documents and file types. - Live Chat: Ability to chat online in real time - Metadata Extraction: Retrieval of embedded metadata that is present within a file - Multi-Language: Manage and support multiple languages - Multiple Format Support: Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) - Organization: Automatically assigns relevant followup tasks and notifies appropriate team members of status after testing. - Quality Control: Ensure that quality requirements and standards are met across production processes - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Version Control: Track revisions and updates made to files and navigate between different versions - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (4) 4.3 Based on 4 reviews ## Pricing Value for money 4.3 (4) Free Trial Basic €17.00 Per User,Per Month Value for money 4.3 (4) 4.3 Based on 4 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ CrossKnowledge Learning Suite](https://www.capterra.com/p/128404/CrossKnowledge-Learning-Suite/)[ CVS](https://www.capterra.com/p/235531/CVS/)[ Ciril GROUP Suite](https://www.capterra.com/p/173492/Ciril-GROUP/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (4) 4.0 Based on 4 reviews ## User reviews Overall rating 4.5 Based on 4 reviews Filter by rating 5(2) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RB Regis B. Chargé de la stratégie d'information Retail ### "Avis Syracuse" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 24, 2025 Le logiciel Syracuse est très bien adapté à mon contexte professionnel et au cahier des charges que nous avons demandé à Alféo. Pros Les possibilités de paramétrage avancés que peut réaliser l'administrateur lui-même sans faire appel à l'assistance. Les fonctionnalités de personnalisation et d'éditorialisation au portail Cons L'éditeur de texte de l'outil de blog pas très fiable. Rien d'autre à redire sur l'utilisation du logiciel. Alternatives considered [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Reasons for choosing Syracuse Parce qu'il répondait le mieux à mon cahier des charges : brique documentaire performante, intégration avec MS365 Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JM Julien M. Webmaster Government Relations ### "Un excellent logiciel de gestion de contenus documentaires" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2022 Gestion parfaite des besoins de diffusion documentaire Pros Fonctionnalités natives très puissantes, souplesse et adaptabilité par les paramétrages. CMS propriétaires mais très puissants, permettant une activité éditoriale complète Cons Des améliorations sont encore possible sur l'espace de ressources documentaires propre des utilisateurs Reasons for choosing Syracuse solidité de la solution, spécialisation de l'éditeur Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CL Christine L. Chef de projet Systèmes d'informations Government Administration ### "Un produit évolutif qui répond au besoin" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 25, 2022 Solution qui répond complètement à notre besoin. Le fait que le logiciel soit jeune et évolue très régulièrement est un plus. Pros Logiciel métier pour les bibliothèques et centres de documentation qui répond à l'ensemble des fonctionnalités demandées. Très facile à prendre en main. Très paramétrable. Mise en oeuvre un peu fastidieuse mais dépend du chef de projet et du périmètre du projet. Logiciel qui évolue très régulièrement : 3 mises à jour par an donc les demandes d'évolution arrivent rapidement. Cons Il manque actuellement la fonctionnalité permettant de gérer les inscriptions en ligne aux formations : gestion des listes d'attente, feuilles d'émargement... Reasons for choosing Syracuse Nous utilisions depuis 20 ans l'ancêtre de Syracuse : Aloes, donc c'était la suite logique de passer à Syracuse. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor October 28, 2022 Merci pour votre avis ! Dans la mise à jour Syracuse d'octobre 2022, nous avons apporté de nombreuses améliorations aux fonctionnalités de gestion des agendas, en lien avec les activités et évènements proposés par les organisations. Si vous souhaitez visionner nos replays de webinaires, ils sont disponibles depuis le site de la communauté (syracuse.archimed.fr). Concernant les services inhérents plus spécifiquement à la gestion des formations, ils sont en roadmap et arriveront début 2023. JC Juliette C. Responsable de centre de documentation Government Administration ### "Système intégré de gestion de bibliothèque" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 27, 2022 A part quelques dysfonctions occasionnelles, ce SIGB sur étagère est maniable, facilement paramétrable et administrable (il faut pratiquer quotidiennement sinon on oublie!) Pros Fonctionnalités en saisie/modification de notice super ! Cons Le thesaurus qui est difficile à adapter et à gérer Reasons for choosing Syracuse La commerciale était top et elle savait de quoi nous parlions ce qui est rare... avoir un commercial qui ne vend pas de la glace à un esquimau Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 5, 2022 Merci pour vos remarques, recommandations et la notation apportée à Syracuse ! Nos équipes, à tous les niveaux, travaillent dans un souci constant de faire de Syracuse Document Management une solution efficace et facile à utiliser, malgré, parfois, la complexité des attentes de nos clients dans ce domaine. Nous restons à votre écoute pour toute suggestion depuis le site de la Communauté Syracuse ! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.