# Syracuse Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Syracuse Software - reviews, pricing plans, popular comparisons to other Document Management products and more. Source: https://www.capterra.com/p/217570/Syracuse-KM/alternatives --- # Syracuse Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Syracuse ## What is Syracuse? Alfeo is a French software developer with a 25 year experience in Knowledge Management and Document Management. Alfeo's Knowledge Management solution Syracuse helps organizations and businesses centralize their in-house expertise in a single frame of reference, in order to sustain it and share it to all collaborators on a joint platform. Alfeo's approach is to bring its technological expertise and business know-how to its customers in order to guarantee the efficiency and longevity of their investment. The Syracuse solution, adopted by over 500 customers, is supported by a community of several thousand professionals. Since 2025, Alfeo also proposes a Data Intelligence service called Syracuse Genius. Powered by a sovereign, agnostic and GDPR-conform AI, Genius enhances and harmonizes information in order to provide a reliable and operable access to data stored in Syracuse platforms. ## What is Syracuse used for? [Document Management](https://www.capterra.com/document-management-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €17 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Syracuse?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://alfeosoft.com&name=Syracuse) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Syracuse 4.5 (4) VS. [4.5 (3,661)](https://www.capterra.com/p/136446/Confluence/reviews/) Starting Price €17 Per User, Per Month Starting Price $5.42 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (4) Ease Of Use 4.3 (3,632) Value For Money 4.3 (4) Value For Money 4.3 (2,233) Customer Service 4.0 (4) Customer Service 4.3 (2,122) ## Syracuse alternatives [4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Highest Rated [4.7 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month [4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month [4.5 (85)](https://www.capterra.com/p/129326/Axero/reviews/) Starting price Contact vendor for pricing ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Full Text Search 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Search for specific words or phrases within a document or database Access Controls/Permissions 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Document Storage 3.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Collaboration Tools 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Archiving & Retention 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Communication Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Syracuse 67 features Define levels of authorization for access to specific files or systems Set rules for access to expire based on fixed dates, time elapsed, number of views, number of downloads etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Track and manage schedules and meetings via an integrated calendar Create and manage digital catalog of products/services with their details, specifications, and price Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and report regulatory data to either internal management or external stakeholders Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Tools that provide relevant information at specific times to support judgments and courses of action Online forums/groups where users can ask questions, share ideas, best practices, etc. Automated or logic-based workflows that assist in the creation of electronic documents Assign categories, labels, tags, or attributes to documents for organization, search and storage Series of processes that a document goes through from creation to archiving Store, manage, and track all electronic documents in a centralized location Review and analyze existing information across documents Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Convert files to a different format Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Specifically designed to address the needs of law firms and legal departments Intended for medical use such as diagnosis, treatment, and consultation Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Use AI to generate content in the form of text, images, videos, etc. Compile and organize data into specific metrics Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Ability to chat online in real time Retrieval of embedded metadata that is present within a file Manage and support multiple languages Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) Ensure that quality requirements and standards are met across production processes Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Edit text as needed Set up connections to third-party platforms to improve business processes Track revisions and updates made to files and navigate between different versions An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (4) 4.3 Based on 4 reviews ## Pricing Value for money 4.3 (4) Free Trial Basic €17.00 Per User,Per Month Value for money 4.3 (4) 4.3 Based on 4 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ CrossKnowledge Learning Suite](https://www.capterra.com/p/128404/CrossKnowledge-Learning-Suite/)[ CVS](https://www.capterra.com/p/235531/CVS/)[ Ciril GROUP Suite](https://www.capterra.com/p/173492/Ciril-GROUP/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (4) 4.0 Based on 4 reviews ## User reviews Overall rating 4.5 Based on 4 reviews Filter by rating 5(2) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RB Regis B. Chargé de la stratégie d'information Retail ### "Avis Syracuse" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 24, 2025 Le logiciel Syracuse est très bien adapté à mon contexte professionnel et au cahier des charges que nous avons demandé à Alféo. Pros Les possibilités de paramétrage avancés que peut réaliser l'administrateur lui-même sans faire appel à l'assistance. Les fonctionnalités de personnalisation et d'éditorialisation au portail Cons L'éditeur de texte de l'outil de blog pas très fiable. Rien d'autre à redire sur l'utilisation du logiciel. Alternatives considered [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Reasons for choosing Syracuse Parce qu'il répondait le mieux à mon cahier des charges : brique documentaire performante, intégration avec MS365 Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Julien M. Webmaster Government Relations ### "Un excellent logiciel de gestion de contenus documentaires" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2022 Gestion parfaite des besoins de diffusion documentaire Pros Fonctionnalités natives très puissantes, souplesse et adaptabilité par les paramétrages. CMS propriétaires mais très puissants, permettant une activité éditoriale complète Cons Des améliorations sont encore possible sur l'espace de ressources documentaires propre des utilisateurs Reasons for choosing Syracuse solidité de la solution, spécialisation de l'éditeur Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CL Christine L. Chef de projet Systèmes d'informations Government Administration ### "Un produit évolutif qui répond au besoin" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 25, 2022 Solution qui répond complètement à notre besoin. Le fait que le logiciel soit jeune et évolue très régulièrement est un plus. Pros Logiciel métier pour les bibliothèques et centres de documentation qui répond à l'ensemble des fonctionnalités demandées. Très facile à prendre en main. Très paramétrable. Mise en oeuvre un peu fastidieuse mais dépend du chef de projet et du périmètre du projet. Logiciel qui évolue très régulièrement : 3 mises à jour par an donc les demandes d'évolution arrivent rapidement. Cons Il manque actuellement la fonctionnalité permettant de gérer les inscriptions en ligne aux formations : gestion des listes d'attente, feuilles d'émargement... Reasons for choosing Syracuse Nous utilisions depuis 20 ans l'ancêtre de Syracuse : Aloes, donc c'était la suite logique de passer à Syracuse. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 28, 2022 Merci pour votre avis ! Dans la mise à jour Syracuse d'octobre 2022, nous avons apporté de nombreuses améliorations aux fonctionnalités de gestion des agendas, en lien avec les activités et évènements proposés par les organisations. Si vous souhaitez visionner nos replays de webinaires, ils sont disponibles depuis le site de la communauté (syracuse.archimed.fr). Concernant les services inhérents plus spécifiquement à la gestion des formations, ils sont en roadmap et arriveront début 2023. JC Juliette C. Responsable de centre de documentation Government Administration ### "Système intégré de gestion de bibliothèque" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 27, 2022 A part quelques dysfonctions occasionnelles, ce SIGB sur étagère est maniable, facilement paramétrable et administrable (il faut pratiquer quotidiennement sinon on oublie!) Pros Fonctionnalités en saisie/modification de notice super ! Cons Le thesaurus qui est difficile à adapter et à gérer Reasons for choosing Syracuse La commerciale était top et elle savait de quoi nous parlions ce qui est rare... avoir un commercial qui ne vend pas de la glace à un esquimau Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 5, 2022 Merci pour vos remarques, recommandations et la notation apportée à Syracuse ! Nos équipes, à tous les niveaux, travaillent dans un souci constant de faire de Syracuse Document Management une solution efficace et facile à utiliser, malgré, parfois, la complexité des attentes de nos clients dans ce domaine. Nous restons à votre écoute pour toute suggestion depuis le site de la Communauté Syracuse ! Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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