# Cloud Claims Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Cloud Claims Software - reviews, pricing plans, popular comparisons to other Risk Management products and more.

Source: https://www.capterra.com/p/21759/Cloud-Claims/pricing

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# 

 Cloud Claims Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Cloud Claims

## What is Cloud Claims?

APP Tech pioneered the incident-based approach to claims and risk management. Since 2003, we’ve delivered integrated technology solutions to hundreds of customers across North America — to improve claims-management efficiency and scalability, increase visibility, shorten response times, lower premiums, and prevent risk events. Cloud Claims by APP Tech is an integrated solution that is highly configurable, with actionable reports to guide decision-making and a friendly UI so you can get work done faster and more confidently. Cloud Claims runs in the cloud, so there’s minimal IT burden and no installation required — just simple configuration, effortless system upgrades, best-in-class security, and the ability to scale quickly. We’re proud of our 100 percent implementation-success rate and excellent customer-retention rate, a result of our commitment to understanding our clients’ needs and rolling out solutions that work for them.

## What is Cloud Claims used for?

[Claims Processing](https://www.capterra.com/claims-processing-software/)[Risk Management](https://www.capterra.com/risk-management-software/)

Overall rating

Based on 11 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$2500

Other, Per Month

Free trial  
available

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## Cloud Claims alternatives

Highest Rated

[4.9 (79)](https://www.capterra.com/p/166909/A1-Tracker/reviews/)

Starting price

$200.00

Per User, Per Month

[4.7 (283)](https://www.capterra.com/p/119068/Jenesis-Software/reviews/)

Starting price

$70.00

Per User, Per Month

[4.6 (253)](https://www.capterra.com/p/141080/iAuditor/reviews/)

Starting price

$29.00

Per User, Per Month

[4.4 (85)](https://www.capterra.com/p/88891/EHS-Management-Software/reviews/)

Starting price

Contact vendor for pricing

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Case Management

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Workflow Management

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Create, design and manage workflows for repetitive tasks

Compliance Management

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Track and manage adherence to policies for any service, product, process, or supplier

Claims Adjuster Management

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Manage insurance and claims adjuster agents

Claims Tracking

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Process of tracking new and submitted claims and the status of submitted claims

Customer Management

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Store and organize information about customers and previous interactions

Cloud Claims 42 features

Integrate with a third-party accounting system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Manage insurance and claims adjuster agents

Process of paying the insurance sum to the policyholder

Process of tracking new and submitted claims and the status of submitted claims

Private online space that lets businesses securely share documents and provide information access to clients

Track and manage adherence to policies for any service, product, process, or supplier

Store and organize information about customers and previous interactions

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Graphical representation of data

Store, manage, and track all electronic documents in a centralized location

Transfer of data from one computer system to another

A paperless claim form that is electronically shared

Store, manage and track all forms in a centralized location

Manage and track all disruptions and incidents

Access software remotely via mobile devices

Accept, record, and reconcile financial transactions

Create, manage, and track policies and procedures within an organization

Streamlining repetitive tasks and activities through automated and predefined workflows

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Initiate collection and analysis of known risks

Reporting of risks associated with specific actions, events, or entities

Plan availability and assign specific time slots for tasks and resources

Online portal through which end users can access the system, manage tasks, or obtain information

Create, manage and track all task activities and progression

Track and manage the scheduling of tasks

Set up connections to third-party platforms to improve business processes

Create, design and manage workflows for repetitive tasks

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Features

4.6 (7)

4.6

Based on 7 reviews

## Pricing

Value for money

4.7 (7)

Free Trial

Basic

$2,500

Other,Per Month

Value for money

4.7 (7)

4.7

Based on 7 reviews

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## Support, customer service and training options

Customer Service

4.9 (11)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (11)

4.9

Based on 11 reviews

## User reviews

Overall rating

4.7

Based on 11 reviews

Filter by rating

5(8)

4(3)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

GM

Gina M.

Vice President Risk Management

Investment Management

### "Great value - Good system"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 28, 2025

Very responsive to all my questions and tech support is great! Most issues have been resolved in a few hours.

Pros

Love this system and it is a great value for the money. It is simple to use and works great for our purposes.

Cons

Can be glitchy every now and then but not enough to be that bothered by it. Nothing else really is a con.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

November 4, 2025

Gina, thank you for taking the time to share your feedback! We appreciate your partnership and look forward to continuing our work together. If you ever have ideas for getting more value out of Cloud Claims, please do not hesitate to contact us. We will be happy to determine if it is something already on our product roadmap or something we can consider for future development.

SB

Sandy B.

Claims Administrator

Logistics and Supply Chain

### "Very pleased with Cloud Claims!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 6, 2024

Prior to implementing Cloud Claims, our claims review was several hours long and often took an entire day to complete. With Cloud Claims, reports are run regularly and reviews are done within an hour or two. The system has given us the ability to query data which was not previously available. Cloud Claims has definitely improved our incident handling process.

Pros

Reporting and analysis capabilities, customization, expandability of data fields, and customer support.

Cons

I'd like to see greater flexibility on the dashboard.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MD

Mysti D.

Claims and Risk Management Specialist

Transportation/Trucking/Railroad

### "Cloud Claims is revolutionary compared to what I was used to. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 4, 2024

In my previous organization, we used Excel to track claims. With Cloud Claims, I can easily track outstanding claims and their related costs. Additionally, the ability to centrally store contact information for our employees, track incident notes, and record all documents related to an incident is a great advantage.

Pros

Very easy to use. The flexibility of the reporting feature.

Cons

I wished I could make the incident view my default view instead of the dashboard.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JM

Jennifer M.

Risk Management Officer

Government Administration

### "IMS is a great claim/incident management tool!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 3, 2016

IMS is a great resource for managing claims and incidents. It was easy to implement and use, and it has become a critical component of our record keeping. It streamlines several actions that used to take several more steps. Examples of tasks it helps complete efficiently: keeping notes/logs of claim activity, paying bills related to claims, managing claimant and vendor information. The "canned" reports it comes with have been very useful, and they look professional right out of the box. As a self-insured, fairly small public entity, this software solution has helped to make a tremendous improvement in our record keeping and claims adjusting experience - with the limited staff resources we have.

Pros

Ease of use, ease of making payments, being able to keep an electronic file - getting away from paper file

Cons

Uploading attachments from my email has never been a function I could accomplish efficiently. It is a very slow thing, so I just don't use it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BM

Bonnie M.

insurance and risk administrator

Automotive

### "overall quality is great easy to input claims"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

December 1, 2016

overall it is great, only concern is pasting in activity comment. All emails I get on claims are moved to comment in activity. I can have one that is 3 paragraphs save no problem the next one could be 10 words and won't save. Looks like it may have something to do with the bottom of email hyperlinks return email.

Pros

easy to input claims

Cons

saving attachments

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SJ

Sandra J.

### "Excellent Software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

December 1, 2016

The software is user-friendly and is an excellent source for tracking multiple types of claims. The customer support is fantastic and I always receive a quick response!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TS

Tiffany S.

Intake Administration

Transportation/Trucking/Railroad

### "IMS Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 1, 2016

In our business, we need to input a lot of information to understand the situation of an incident. IMS lets us input all the information in a very user-friendly way. It is also very easy to correct any errors we've made.

Pros

It's very user-friendly.

Cons

Can't say I have any.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TB

Tracy B.

Associate Risk Manager

### "IMS has been an incredible asset to our claims handling process. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

November 5, 2015

Pros: There are so many, I am not even sure where to start.... The ability to generate reports based on data that is entered into EVERY field has saved us an incredible amount of time. Our department is responsible for generating a multitude of reports and prior to IMS, most of those reports had to be manually pieced together and now it is a simple as a few clicks and everything that we need is there. We love that we are able to do a lot of the claim specific customizations simply by clicking in the field and changing the wording and/or set up. Subrogation handling has really benefited from IMS since we are now able to track % of recovery and automatically generate a report to show our progress. It seems that anything we ever thought we needed is in IMS along with lots more that we did not even know was possible. Cons: I really cannot think of anything that IMS has not been able to do for us. Details: The service that we received from APP prior to, during and after implementation has been INCREDIBLE!! As with any new software, there is learning process and then some customizations that are necessary. Paul and his team have been there with us every step of the way and are always very timely in responding to our requests.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MG

Marianne G.

Underwriter

### "IMS System "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

December 6, 2011

I would highly recommend the IMS system. We had looked at dozens of claims management software programs and none of them came close to the flexibility, price or customer service that the IMS system offers.

Pros

The Incident Management System (IMS) is easy to learn and use. As a self-insured Trust, the IMS system had all the features we were looking for to handle our claims management needs, premium billing and our underwriting needs. It was the best value on the market to meet these needs. IMS customer service/support is exceptional.

Cons

Data entry requires a lot of mousing. This was true for many of the other systems we evaluated as well.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MW

Michael W.

Director, IT

### "APP Technologies IMS is a Superior Claims Mgmt System!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

November 8, 2011

APP Technologies provides exceptional product offerings with their IMS and eFR applications. APP Technologies operates at the highest level of integrity and professionalism. They have been a true partner in the development and implementation process. Flagship Services Group highly recommends APP Technologies, Inc.

Pros

As a technology driven company, Flagship Services Group is a provider of innovative, IT solutions for our clients in the insurance and Medicare compliance industry. APP Technologies is our IT partner in providing state-of-the-art application services to our staff and customers. Flagship uses a customized version of APP Technologies' IMS as our core, back-end claims management and services application. Flagship has benefitted from APP Technologies strong application design, real-time product enhancement & development and exceptional customer service. We are in an environment with rapidly changing requirements and requests. They have been quick to turn around any customization requests and their technical support is best-in-class. APP Technologies expertise in the claims management industry has been critical to our company's success and growth.

Cons

We have had no issues, gripes or "Cons" with APP Technologies.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/21759/Cloud-Claims/reviews/)

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