Who Uses This Software?

Our Incident Management System is built around the needs of self-insureds, third-party administrators (TPAs), and all companies that need to track losses and claims.


Average Ratings

8 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • APP Technologies
  • www.apptechnologies.biz
  • Founded 2002
  • United States

About Incident Management System

IMS is an industry-leading claims/risk management system, covering all commercial lines including P&C, workers' compensation, auto, and general liability. IMS accurately and easily manages the entire claims lifecycle, from first report of incident through issuing payments and collections. IMS's rich features allow for document management, reserves, payments, notes, diary, subrogation, EDI, and bill review.


Incident Management System Features

  • Adjustor Management
  • Case Management
  • Claim Resolution Tracking
  • Co-Pay & Deductible Tracking
  • Compliance Management
  • Customer Management
  • Electronic Claims
  • Forms Management
  • Paper-Based Claims
  • Payor Management
  • Policy Administration

Incident Management System Reviews Recently Reviewed!

IMS is a great claim/incident management tool!

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, ease of making payments, being able to keep an electronic file - getting away from paper file

Cons: Uploading attachments from my email has never been a function I could accomplish efficiently. It is a very slow thing, so I just don't use it.

Overall: IMS is a great resource for managing claims and incidents. It was easy to implement and use, and it has become a critical component of our record keeping. It streamlines several actions that used to take several more steps. Examples of tasks it helps complete efficiently: keeping notes/logs of claim activity, paying bills related to claims, managing claimant and vendor information.

The "canned" reports it comes with have been very useful, and they look professional right out of the box.

As a self-insured, fairly small public entity, this software solution has helped to make a tremendous improvement in our record keeping and claims adjusting experience - with the limited staff resources we have.

Recommendations to other buyers: Improve the functionality of saving an email into an incident. That would make my life even easier. I already have benefited a great deal from IMS.

overall quality is great easy to input claims

Dec 01, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: easy to input claims

Cons: saving attachments

Overall: overall it is great, only concern is pasting in activity comment. All emails I get on claims are moved to comment in activity. I can have one that is 3 paragraphs save no problem the next one could be 10 words and won't save. Looks like it may have something to do with the bottom of email hyperlinks return email.

Excellent Software

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The software is user-friendly and is an excellent source for tracking multiple types of claims. The customer support is fantastic and I always receive a quick response!

IMS Review

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's very user-friendly.

Cons: Can't say I have any.

Overall: In our business, we need to input a lot of information to understand the situation of an incident. IMS lets us input all the information in a very user-friendly way. It is also very easy to correct any errors we've made.

IMS has been an incredible asset to our claims handling process.

Nov 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: There are so many, I am not even sure where to start.... The ability to generate reports based on data that is entered into EVERY field has saved us an incredible amount of time. Our department is responsible for generating a multitude of reports and prior to IMS, most of those reports had to be manually pieced together and now it is a simple as a few clicks and everything that we need is there. We love that we are able to do a lot of the claim specific customizations simply by clicking in the field and changing the wording and/or set up. Subrogation handling has really benefited from IMS since we are now able to track % of recovery and automatically generate a report to show our progress. It seems that anything we ever thought we needed is in IMS along with lots more that we did not even know was possible.

Cons: I really cannot think of anything that IMS has not been able to do for us.

Details: The service that we received from APP prior to, during and after implementation has been INCREDIBLE!! As with any new software, there is learning process and then some customizations that are necessary. Paul and his team have been there with us every step of the way and are always very timely in responding to our requests.

IMS System

Dec 06, 2011
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: The Incident Management System (IMS) is easy to learn and use. As a self-insured Trust, the IMS system had all the features we were looking for to handle our claims management needs, premium billing and our underwriting needs. It was the best value on the market to meet these needs. IMS customer service/support is exceptional.

Cons: Data entry requires a lot of mousing. This was true for many of the other systems we evaluated as well.

Overall: I would highly recommend the IMS system. We had looked at dozens of claims management software programs and none of them came close to the flexibility, price or customer service that the IMS system offers.

APP Technologies IMS is a Superior Claims Mgmt System!

Nov 08, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: As a technology driven company, Flagship Services Group is a provider of innovative, IT solutions for our clients in the insurance and Medicare compliance industry. APP Technologies is our IT partner in providing state-of-the-art application services to our staff and customers. Flagship uses a customized version of APP Technologies' IMS as our core, back-end claims management and services application. Flagship has benefitted from APP Technologies strong application design, real-time product enhancement & development and exceptional customer service. We are in an environment with rapidly changing requirements and requests. They have been quick to turn around any customization requests and their technical support is best-in-class. APP Technologies expertise in the claims management industry has been critical to our company's success and growth.

Cons: We have had no issues, gripes or "Cons" with APP Technologies.

Overall: APP Technologies provides exceptional product offerings with their IMS and eFR applications. APP Technologies operates at the highest level of integrity and professionalism. They have been a true partner in the development and implementation process. Flagship Services Group highly recommends APP Technologies, Inc.

eFR and IMS is a great one-two punch for claims administration

Nov 07, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Our versions of eFR and IMS are highly customized but with that we have a product that clearly does everything we want it to do and then some. All reports of claims are input electronically through eFR and routed directly to the Risk Management Dept where we use IMS to manage the data and report the claim to our carriers.

The program is made to perform many functions automatically, for example, when an employee is scheduled to return to work from a work related injury and a note to that effect is written in the claim notes, the system automatically notifies our human resources department and our payroll department of the change in status.

We receive exemplary support from APP Technologies whenever we do have a question or concern and Paul McLaughlin of APP has been wonderful in helping to customize our system with the various ideas we have come up with while using the program.

The system is also tied into our AS400 and HR systems for sharing information

Cons: There really are no cons that we can come up with. Whenever there is a problem which is rare, APP Technologies addresses the situation immediately. Perhaps the only thing I can say from a "con" viewpoint is that we are looking forward to versions 3 and 4 and they can't get here soon enough!

Overall: Overall I would give the software and company a solid "A" for performance and an "A+" for value. There are systems out there costing five, even ten times as much and they do not even perform all of the functions of eFR and IMS. If you're looking for a comprehensive risk management/claims administration program that will keep track of everything, including finances, provide statistical reports and work with multiple locations and jurisdictions, give APP Technologies and IMS a really good look.