--- title: "TANSS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TANSS Software - reviews, pricing plans, popular comparisons to other IT Service products and more." source_url: "https://www.capterra.com/p/217911/TANSS/" page_type: "product" language: "en" --- # TANSS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TANSS ## What is TANSS? TANSS is a German ITSM software solution designed for system houses, MSPs and IT departments. The modular platform automates IT workflows, increases service desk productivity, and can be scaled to meet the evolving needs of modern IT teams. TANSS was invented by HUCK IT GmbH, a company with a strong community that knows and lives IT in practice. What began as an internal solution for the company's own IT service has developed into one of the most powerful ITSM solutions in the DACH region in recent years. ## What is TANSS used for? [IT Service](https://www.capterra.com/it-service-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TANSS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.huckit.de/&name=TANSS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TANSS 5.0 (3) VS. [4.5 (451)](https://www.capterra.com/p/144309/Atera/reviews/) Starting Price Contact vendor Starting Price $129 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.6 (298) Value For Money 4.7 (3) Value For Money 4.6 (294) Customer Service 4.7 (3) Customer Service 4.5 (297) ## TANSS alternatives [4.6 (788)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.9 (238)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (294)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about TANSS Overview ### What company size and specific industries is TANSS built for? TANSS is designed for businesses in the IT industry, especially companies that provide technology services and support. The target company size is not specified, but the product is aimed at IT-focused organizations that need a system tailored to their operational needs. Features and Usability ### What are the key features of TANSS? TANSS offers help desk management, incident management, problem management, and change management for IT service workflows. It also includes ticket management, service request management, SLA management, and a self service portal, plus IT asset management, inventory management, knowledge management, real-time reporting, and third-party integrations. Integrations ### Which third-party tools and platforms does TANSS integrate with? TANSS integrates with 11 third-party tools, including communication and remote support platforms such as 3CX, Asterisk, Estos LiveChat, Fastviewer, Mention, and STARFACE, plus Microsoft 365, NinjaOne, TeamViewer ONE, pcvisit, and Systemhaus.One. Getting Started and Support ### What training and onboarding options does TANSS offer? TANSS provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide self-paced viewing for training and review. Getting Started and Support ### What customer support options does TANSS offer? TANSS provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. These channels give users several ways to get help, learn common fixes, and contact support directly. No reviewer feedback about support experience is available, so no user sentiment on response speed or helpfulness can be stated. ## Features AI summary Based on 752 IT Service reviews Capterra reviewers point to these as the top priorities when choosing IT Service software: - **Help Desk Management** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**54%**) - **Real-Time Monitoring** (**44%**) TANSS supports all three of the features buyers value most: **Help Desk Management**, **Support Ticket Management**, and **Real-Time Monitoring**. Together, these capabilities help businesses manage service requests efficiently, track and resolve tickets faster, and maintain visibility into system performance, allowing teams to improve response times and deliver more consistent IT support. Ticket Management 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Contract/License Management 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track, store, and access client contracts or licenses Incident Management 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents SSL Security 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Service Catalog 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Database containing accurate and up-to-date information on all operational services Configuration Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify component attributes like servers, hardware, software, and manage relationships across all services TANSS 33 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track and monitor efficient handling of all changes/transitions Private online space that lets businesses securely share documents and provide information access to clients Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Customize contracts and forms to collect specific information Assemble applications and processes by dragging over and arranging pre-built components Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Managing inventories and tracking changes to hardware and software configurations Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Plan and coordinate all the resources, costs and time needed to execute assignments Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Assign available resources (human and/or non-human) to various projects and tasks Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 4.7 (3) ### Starting price Free trial available Value for money 4.7 (3) 4.7 Based on 3 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[ 3CX](https://www.capterra.com/p/158704/3CX/)[ NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[ Mention](https://www.capterra.com/p/149705/Mention/)[ Asterisk](https://www.capterra.com/p/60249/Asterisk/)[ pcvisit](https://www.capterra.com/p/186690/pcvisit/)[ Fastviewer](https://www.capterra.com/p/122974/Fastviewer/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TL Tino L. Geschäftsführer Computer & Network Security ### "TANSS ist nicht einfach nur ein Ticketsystem – es ist das zentrale Nervensystem, ohne TANSS wären wir heute nicht da, wo wir sind." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 1, 2025 Vor TANSS hatten wir verschiedene Systeme im Einsatz, die uns nie vollständig überzeugt haben – darunter auch eine eigene Entwicklung. Aufgabenverwaltung, Dokumentation und Transparenz waren schwach. Mit TANSS haben wir ein System gefunden, das vom ersten Tag an Mehrwert geschaffen hat: klare Prozesse, nachvollziehbare Abläufe und eine einheitliche Arbeitsweise. Das steigert nicht nur die Effizienz, sondern hat auch zu messbarem Umsatzwachstum beigetragen. Pros Die strukturierte und durchdachte Architektur von TANSS erleichtert unseren gesamten Arbeitsalltag. Besonders beeindruckend ist die Tiefe der Dokumentation, die Integration in unsere bestehenden Prozesse und die Möglichkeit, wirtschaftliche Kennzahlen jederzeit im Blick zu behalten. Alles ist sauber organisiert – von Kundeninformationen über Lizenzen bis hin zu technischen Konfigurationen. Cons Natürlich macht TANSS uns in gewisser Weise abhängig – aber es ist eine produktive und angenehme Abhängigkeit. Wenn überhaupt, könnte man sich manchmal noch etwas mehr Flexibilität bei individuellen Anpassungen wünschen. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Tim H. CEO Information Technology and Services ### "Vor über einem Jahrzehnt begeistert begonnen – heute unverzichtbarer Teil unseres Erfolgs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2025 Einteilung von Techniker Ressourcen. Dabei gibt es eine genaue Übersicht in der Einsatzplanung welche uns durch Assistenten wie die Terminfindungen enorm Zeit einspart. Die absolute Nachvollziehbarkeit und Verdingung zwischen Service - Geräten, Benutzern, Lizenzen etc. Pros Die grade Linie mit der dieses System läuft und auch den Spirit des Herstellers widerspiegelt. Ich kann mich zu 100% auf das System verlassen. Es gibt immer wieder innovative Features die uns jedes mal um ein Level weiter bringen. Cons Das etwas in die Jahre gekommene Design, die Wahl zwischen klassische Ansicht und Dashboard fällt manchmal schwer. Es könnten teils ein paar weitere Variablen und Standardabfragen in das System gebracht werden. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MW Michael W. CEO Information Technology and Services ### "Das Ticket System für Systemhäuser" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2025 Wir haben mit Tanss eine super Übersicht über die offenen Tickets und deren Status. Tickets gehen nie unter, da Tanss hier mit dem Regelwerk uns verlässlich hält. Durch die übernommenen Leistungen aus Fernwartungen und Telefonaten, fällt es unseren Technikern leicht diese umfassend zu dokumentieren. Pros Sehr hilfreich ist Erfassung von erbrachten Leistungen aus Telefonaten und Fernwartungen. Das Ticketboard zusammen mit dem Regelwerk und Tags ist bei uns Tagtäglich in der Dispo im Einsatz, unterstützt und nimmt auch Arbeit ab. Die umfassende Einsatzplanung für Techniker, Fahrzeuge mit Urlaubsverwaltung und der Zeit Erfassung ist eine sehr große Hilfe bei der Planung von Terminen und Fahrzeugen. Cons Die noch etwas "angestaubte" Optik, welche aber auch weiter überarbeitet wird und sich auch schon verbessert hat. Den Funktionen tut es keinen Abbruch und nach Eingewöhnung auch eher eine große Nebensächlichkeit. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.