# theCRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about theCRM Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/217949/theCRM --- # theCRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) theCRM ## What is theCRM? CRM-UK provides powerful modern CRM software. Personalised to your exact needs to deliver more growth and more. We specialise in CRM software (Customer Relationship Management). Our CRM software designed to improve the management of sales, customer service or any business process you would like to digitally transform. Helping you to deliver more growth and deliver more efficiency. We can improving the management, tracking, automation and reporting of all your business processes. ## What is theCRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £35 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for theCRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.crm-uk.com&name=theCRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### theCRM 5.0 (6) VS. [4.2 (1,314)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting Price £35 Per User, Per Month Starting Price $31.1 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (6) Ease Of Use 4.0 (1,302) Value For Money 5.0 (6) Value For Money 4.1 (1,178) Customer Service 5.0 (6) Customer Service 3.9 (1,167) ## theCRM alternatives [4.7 (463)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.7 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/217949/theCRM/alternatives/) ## FAQs about theCRM Overview ### What company size and specific industries is theCRM built for? theCRM is designed for SMEs, including UK-based SMEs, as well as charities, construction firms, financial services companies, manufacturers, membership organizations, and professional services businesses. It is suited to smaller and mid-sized organizations that need customer relationship management across these sectors. Features and Usability ### What are the key features of theCRM? theCRM offers contact management, lead management, and opportunity management for sales tracking, plus pipeline management and sales forecasting for deal monitoring. It also includes email marketing, campaign management, task management, calendar sync, reporting and analytics, workflow management, and third-party integrations for connected CRM operations. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does theCRM integrate with? theCRM integrates with over 20 third-party tools and platforms, including marketing, productivity, ERP, and SAP systems. Key connections include ActiveCampaign, Mailchimp, Campaign Monitor by Marigold, Microsoft 365, Microsoft Outlook, Dynamics 365, Dynamics 365 Business Central, and SAP Integration Suite. Getting Started and Support ### What training and onboarding options does theCRM offer? theCRM provides in person training, live online sessions, webinars, documentation, and videos. In person and live online sessions support guided instruction, webinars can cover product topics for groups, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does theCRM offer? theCRM provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations, so the support experience cannot be characterized beyond the listed channels. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Email Management 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Sales Pipeline Management 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Customizable Reports 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Alter the layout and content of reports Document Storage 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Email Marketing 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns Mobile Access 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices theCRM 33 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track and manage schedules and meetings via an integrated calendar Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage, organize, and store contact information Customize data fields to support various needs and use cases Alter the layout and content of reports Import and export data to and from software applications Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Form predictions based on past and present data/trends Track interaction history by documenting conversations for contacts Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Generate quotes or estimates for customers Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Group leads or contacts based on their specific characteristics Create, manage and track all task activities and progression Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 5.0 (6) 5.0 Based on 6 reviews ## Pricing Value for money 5.0 (6) Free Trial Advanced All Inclusive £35.00 Per User,Per Month On Premise £35.00 Per User, Value for money 5.0 (6) 5.0 Based on 6 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ SendGrid](https://www.capterra.com/p/204113/SendGrid/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (6) 5.0 Based on 6 reviews ## User reviews Overall rating 5.0 Based on 6 reviews Filter by rating 5(6) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JB Jacqui B. Business Operations Director Civil Engineering ### "An extension of our team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 3, 2026 Pros Working with CRMuk has been a genuinely positive experience from day one. Implementing a new CRM system can be challenging, but the team made the process feel straightforward and manageable by taking the time to understand our business, our people and what we were trying to achieve. What has impressed us most is how approachable and responsive they have been throughout. Whether it's answering questions, helping us work through new ideas, or making tweaks to the system, nothing has ever felt like too much trouble. Challenges are dealt with quickly, communication is always clear, and we know we can rely on them when we need support. CRMuk feel less like a supplier and more like an extension of our own team. They have invested in our success, worked alongside us to continually improve the system, and have built a relationship based on trust, collaboration and shared goals. We genuinely value their expertise and support and would happily recommend them to any organisation looking for a CRM partner. Cons There is nothing we don't like. The experience from the start to where we are now has been positive througout. Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reasons for choosing theCRM For the price, support and customisation Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Dan M. Chief Revenue Officer Information Technology and Services ### "Cracking CRM - Flexibilty, Simplicity and Enterprise capability." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 Ace, love the service, great to people to easily talk to real people that really know their stuff. Really don't know why anyone would want a big complex enterprise CRM as this system makes everything easier! Pros Cracking CRM, the most flexible and configurable CRM I have ever used. Easy to access service is a major benefit too. Cons Too much flexibility, but we'd much prefer too much flexibility that not enough flexibility, it makes it a very adapatable service so we use it to manage all sorts of processes. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Change in role facilitate a new CRM for us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 23, 2026 Thank you. We do try! MH Mike H. Operations Director Accounting ### "Great CRM system and even better team behind it. Would highly recommend. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2024 Very positive experience, from day one there has been transparency and communication. CRM have a positive can do approach to almost everything which we have been very impressed with. The transition from an untidy data structure in our old system to one which provides clear and actionable data with theCRM has been a breath of fresh air and we look forward to continuing our long term working relationship. Pros Responsive team, can-do attitude and simple data structuring. Cons Lack of "out of the box" integrations but this is usually overcome very quickly by theCRM's developers. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Poor data structuring and expensive development costs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TW Tarnya W. Business Systems and Process Manager Civil Engineering ### "Fabulous System! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2024 Such a great experience working with \[sensitive content hidden\] and the team! They are always on hand with solutions and ideas on how we can improve our system. The email responses are really fast as well! Pros I like how easy and user friendly the CRM is! it's great. Cons I wish is scrolled faster! I am to fast for the system sometimes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 3, 2024 Thank you for the great feedback, it's very much appreciated. We're always keen to improve an it's good for the team to no their hardwork is appreciated. Andi R. CEO Computer & Network Security ### "Excellent experience with CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2021 Centralising data Forecasting Invoicing Quotes Email integration Accounts integration Pros Easy to use. Secure Integrates with Xero, Teams and email Cons Nothing at all and that was a breath of fresh air. Reasons for choosing theCRM Price, Ease of use, Security, Flexibility Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 18, 2021 Andi - many thanks for the review it is highly appreciated! RM Robin M. Managing Director Information Technology and Services ### "A CRM System and a CRM provider, that work the way YOU do." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2021 My own experience of CRM systems and how they work has built up over many years, working with Clients, across different departments, where CRM has not always been the resounding success that companies expect. The team at CRM-UK have given a real breath of fresh air to problem solving, ROI and probably most importantly, the user experience. When all is said and done, it is only user engagement that can make a success of any roll out, and this software, and this provider, really deliver on that. Pros theCRM is incredibly flexible and you do not find yourself having to manipulate your own business processes to fit the software. It is completely the other way around, which I have found refreshing for the CRM Market. For instance, if you are working on complicated Projects, where some of the influencers of those Projects are not direct Customers or Leads, it's no problem. You can assign Contacts to anything. There are no work arounds where you have to set them up as a Customer or Lead first. Managing complex relationships in theCRM is logical and reflects the real world of managing various contact levels. Cons It's difficult to answer this one negatively. As a Business and Software Consultant, I work with two different Clients that have rolled out theCRM and both of those companies are achieving exactly what they set out to do. The team at CRM-UK are always on hand when it comes to some of more outlandish requests, and really work to understand Client and User need. The only real negative I can think of is that I wish I had found theCRM sooner. Reasons for choosing theCRM Upon all interested parties completing a Functional Requirements document, my Clients quickly eliminated one potential provider. From there, they engaged with the two providers that were a functional fit on paper. Very quickly, it became clear that theCRM was not only a perfect functional fit, but CRM-UK themselves asked lots of questions to get a real understanding of what the customer really needed, both operationally and process wise. When a provider makes you feel important, you get a good sense for how they will work with you going forward. They haven't disappointed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 11, 2021 Robin, Excellent review, many thanks for your insights and kind words. If you do have any challenges or roadmap suggestions, please let us know. All the best from the CRM-UK team. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.