# Rexpondo Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Rexpondo Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/218137/OTRS-Community-Edition

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# 

 Rexpondo Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Rexpondo

## What is Rexpondo?

Rexpondo is a modern Help Desk and IT Service Management (ITSM) solution designed using ITIL best practice. We help organizations to focus on efficiency and effectiveness. More than just a Help Desk, Rexpondo is a true Service Desk solution based on Open source. The software is 100% customizable, Modular and scalable. A fully customizable Service Desk software with a set of features to meet every need.

## What is Rexpondo used for?

[Help Desk](https://www.capterra.com/help-desk-software/)[Service Desk](https://www.capterra.com/service-desk-software/)[ITSM](https://www.capterra.com/itsm-software/)

Overall rating

Based on 9 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Rexpondo

4.8 (9)

VS.

[4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting Price

Contact vendor

Starting Price

$20

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (9)

Ease Of Use

4.2 (35)

Value For Money

4.7 (7)

Value For Money

4.3 (30)

Customer Service

4.8 (6)

Customer Service

4.3 (35)

## Rexpondo alternatives

Highest Rated

[4.7 (282)](https://www.capterra.com/p/184229/NinjaOne/reviews/)

Starting price

Contact vendor for pricing

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

[4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/)

Starting price

$129.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

4.8 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Email Management

5.0 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Manage, store and organize emails within the system or via third-party apps

Real-Time Notifications

5.0 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Notifications that are delivered to users as soon as an event occurs

Support Ticket Management

5.0 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Allow customers/users to submit support queries and service requests

Ticket Management

5.0 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

Alerts/Escalation

5.0 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Rexpondo 59 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Tools for the systematic analysis of various types of data or statistics

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Manage assets throughout their lifecycle to optimize profit

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Tickets are automatically assigned to specific agents based on predefined rules

Track and monitor efficient handling of all changes/transitions

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Configuration Management Database

Identify component attributes like servers, hardware, software, and manage relationships across all services

Track, store, and access client contracts or licenses

A collection of customer information such as contact details, demographics, previous interactions, etc.

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Creation and customization of dashboards

Import and export data to and from software applications

Manage, store and organize emails within the system or via third-party apps

Pre-made examples and templates for emails

Managing service requests, incidents, IT issues & support with a ticketing system

Manage and track all disruptions and incidents

Managing inventories and tracking changes to hardware and software configurations

Manage risks related to IT systems

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ability to chat online in real time

Access software remotely via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Arrange tasks based on the level of priority or urgency

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Plan and coordinate all the resources, costs and time needed to execute assignments

Engage in direct, instant messaging with customers, users, etc.

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Planning, coordinating, and executing the deployment of software or system changes into a live or production environment

Access work applications remotely, for when working away from the office and/or traveling

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set a time to generate routine reports automatically

Online portal through which end users can access the system, manage tasks, or obtain information

Database containing accurate and up-to-date information on all operational services

Set and monitor service level agreements to ensure timely response and resolution

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Allow customers/users to submit support queries and service requests

Track the status of support tickets/escalations as they move through the service queue

Gauge satisfaction and receive information for improvement and success

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.8 (9)

4.8

Based on 9 reviews

## Pricing

Value for money

4.7 (7)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.7 (7)

4.7

Based on 7 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (6)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (6)

4.8

Based on 6 reviews

## User reviews

Overall rating

4.8

Based on 9 reviews

Filter by rating

5(7)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Psicologo

Mental Health Care

### "Efficiente"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

June 28, 2023

Nel complesso un ottimo fork del precedente OTRS Community Edition con diversi plugin e integrazioni e mi sento di indicarlo rispetto ad altri fork come Otobo e Znuny. Il sistema di reporting manca di dettagli e personalizzazioni avanzate. Nonostante quest'ultimo aspetto, il software ha aiutato a migliorare l'efficienza del nostro team di supporto.

Pros

Software abbastanza immediato nel suo utilizzo

Cons

Il sistema di reportistica appare un po’ scarno

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AM

Adelina M.

Responsabile IT

Primary/Secondary Education

### "La soluzione alla dismissione di OTRS Community"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 27, 2023

Utilizzavamo già OTRS in versione Community e dopo la dismissione da parte della casa madre tedesca ci siamo ritrovati a valutare il passaggio ad OTRS Business che ha costi decisamente alti. Abbiamo trovato in Rexpondo la soluzione ideale, il core del prodotto è di fatto lo stesso di OTRS CE con alcune migliorie a livello di interfaccia e una serie di plugin già integrati se si sceglie l'installazione in cloud. Inoltre, differenza di altri Fork in circolazione possiamo contare sul supporto in italiano che è sempre cosa gradita.

Pros

Software molto versatile, massimo grado di personalizzazione e supporto in italiano.

Cons

Niente di particolare da segnalare, il software risponde alle nostre esigenze.

Switched from

[OTRS](https://www.capterra.com/p/127284/OTRS/)

Dismissione della versione Community edition, prezzo troppo alto di OTRS business e con Rexpondo vantaggio del supporto in italiano.

Alternatives considered

[OTRS](https://www.capterra.com/p/127284/OTRS/)

[Zammad](https://www.capterra.com/p/207587/Zammad/)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reasons for choosing Rexpondo

Supporto in italiano e struttura di un software che già conoscevamo.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FC

Francesco C.

Programmatore IT

Computer Software

### "Non un semplice sistema di Help desk"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 14, 2023

Pros

Questo strumento è una vera e propria soluzione di Service Desk che va incontro alle esigenze della mia azienda.

Cons

Nella mia esperienza sono riuscito ad utilizzare lo strumento senza intoppi e con soddisfazione

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AG

Alberto G.

Customer service

Logistics and Supply Chain

### "Massima personalizzazione"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 13, 2023

Pros

Il software presenta due moduli: Ticketing e ITSM, posso recensire solo parte Ticketing essendo l'unico modulo che utlizziamo in azienda. Lato Ticketing Rexpondo è un sistema completo e personalizzabile grazie a diversi plugin che vengono messi a disposizione ma soprattutto perchè ha un core Open source. Nella scelta tra Cloud e On-premise alla fine abbiamo optato per l'installazione Cloud risultata più conveninete. Punto in più a favore, soluzione italiana e il supporto in italiano.

Cons

Peccato il costo della versione on-premise sia troppo proibitivo

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

RD Manager

Food & Beverages

### "Suite Help Desk assistenza e servizio clienti"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 8, 2023

Pros

Sistema di Help Desk evoluto, ideale per gestione dei ticket e l'organizzazione delle richieste di assistenza, particolarmente indicato per aziende o organizzazioni che devono gestire un notevole numero di ticket. .

Cons

L'interfaccia lato Agent potrebbe essere migliorata e resa più intuitiva e qualche limitazione anche lato reportistica

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Impiegata amministrativa

Management Consulting

### "Helpdesk efficace"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

June 8, 2023

Pros

Ottima tracciabilità delle richieste da parte dei clienti e dipendenti interni all'azienda. Possibilità di aggiungere issues amministrativi che richiedono l'accettazione. Costo per il set up molto ragionevole.

Cons

Qualche miglioramento forse a livello interfaccia operatore.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Hr manager

Logistics and Supply Chain

### "Un software che ti semplifica la vita!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 7, 2023

Pros

Rexpondo ha semplificato notevolmente la gestione delle richieste di assistenza. Con un sistema centralizzato, abbiamo eliminato la confusione e abbiamo ottenuto una visione completa delle attività in corso. L'integrazione con altre applicazioni e la possibilità di monitorare lo stato dei ticket in tempo reale sono stati particolarmente utili.

Cons

Al momento nulla.Sicuramente consigliato per aziende che cercano una soluzione intuitiva e completa per la gestione dell'assistenza clienti.

Switched from

[Jira](https://www.capterra.com/p/19319/JIRA/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Impiegato Ufficio tecnico

Supermarkets

### "Potente e customizzabile"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

May 31, 2023

Rexpondo ha cambiato notevolmente le dinamiche di Supporto nella nostra azienda. Ci ha aiutato a organizzare e gestire in modo efficiente tutte le richieste di assistenza. La piattaforma è molto potente (anche troppo per le nostre esigenze), e ha permesso al nostro team di rispondere tempestivamente alle richieste di clienti e fornitori. Consigliato per chi cerca un sistema completo ed efficace.

Pros

Flessibilità e possibilit di personalizzazione per le esigenze interne

Cons

l'interfaccia di amministrazione è migliorabile

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MW

Mildred W.

Education Technology

Education Management

### "GREAT product. SAD ending"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

March 4, 2021

We have a hosted environment in AWS with a small Linux machine. Steep curve to learn at the beginning but now it is really hard not to like it!

Pros

OTRS is a very robust solution for a ticket system and documentation. The community edition was great for small districts and IT departments like us. It is light for a small AWS Linux machine in the cloud!

Cons

The interface needs a little update. Has too many features that can mess up your mind when you start using it. I don't like that it's decided to not support the community edition any longer.

Alternatives considered

[Zammad](https://www.capterra.com/p/207587/Zammad/)

Reasons for choosing Rexpondo

We are changing to Zammad since OTRS Community Edition is no longer supported.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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