# Rexpondo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Rexpondo Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/218137/OTRS-Community-Edition --- # Rexpondo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Rexpondo ## What is Rexpondo? Rexpondo is a modern Help Desk and IT Service Management (ITSM) solution designed using ITIL best practice. We help organizations to focus on efficiency and effectiveness. More than just a Help Desk, Rexpondo is a true Service Desk solution based on Open source. The software is 100% customizable, Modular and scalable. A fully customizable Service Desk software with a set of features to meet every need. ## What is Rexpondo used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Service Desk](https://www.capterra.com/service-desk-software/)[ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Rexpondo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.e-time.it/en&name=Rexpondo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Rexpondo 4.8 (9) VS. [4.7 (288)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (9) Ease Of Use 4.7 (35) Value For Money 4.7 (7) Value For Money 4.6 (30) Customer Service 4.8 (6) Customer Service 4.7 (35) ## Rexpondo alternatives [4.5 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (448)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (48)](https://www.capterra.com/p/102230/Vision-Helpdesk/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Email Management 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Real-Time Notifications 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Support Ticket Management 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Ticket Management 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Alerts/Escalation 5.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Rexpondo 59 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Tickets are automatically assigned to specific agents based on predefined rules Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Configuration Management Database Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses A collection of customer information such as contact details, demographics, previous interactions, etc. Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Creation and customization of dashboards Import and export data to and from software applications Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Managing inventories and tracking changes to hardware and software configurations Manage risks related to IT systems Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Plan and coordinate all the resources, costs and time needed to execute assignments Engage in direct, instant messaging with customers, users, etc. Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Planning, coordinating, and executing the deployment of software or system changes into a live or production environment Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set a time to generate routine reports automatically Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.8 (9) 4.8 Based on 9 reviews ## Pricing Value for money 4.7 (7) ### Starting price Contact vendor for pricing Free trial available Value for money 4.7 (7) 4.7 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (6) 4.8 Based on 6 reviews ## User reviews Overall rating 4.8 Based on 9 reviews Filter by rating 5(7) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Psicologo Mental Health Care ### "Efficiente" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 28, 2023 Nel complesso un ottimo fork del precedente OTRS Community Edition con diversi plugin e integrazioni e mi sento di indicarlo rispetto ad altri fork come Otobo e Znuny. Il sistema di reporting manca di dettagli e personalizzazioni avanzate. Nonostante quest'ultimo aspetto, il software ha aiutato a migliorare l'efficienza del nostro team di supporto. Pros Software abbastanza immediato nel suo utilizzo Cons Il sistema di reportistica appare un po’ scarno Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Adelina M. Responsabile IT Primary/Secondary Education ### "La soluzione alla dismissione di OTRS Community" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 27, 2023 Utilizzavamo già OTRS in versione Community e dopo la dismissione da parte della casa madre tedesca ci siamo ritrovati a valutare il passaggio ad OTRS Business che ha costi decisamente alti. Abbiamo trovato in Rexpondo la soluzione ideale, il core del prodotto è di fatto lo stesso di OTRS CE con alcune migliorie a livello di interfaccia e una serie di plugin già integrati se si sceglie l'installazione in cloud. Inoltre, differenza di altri Fork in circolazione possiamo contare sul supporto in italiano che è sempre cosa gradita. Pros Software molto versatile, massimo grado di personalizzazione e supporto in italiano. Cons Niente di particolare da segnalare, il software risponde alle nostre esigenze. Switched from [OTRS](https://www.capterra.com/p/127284/OTRS/) Dismissione della versione Community edition, prezzo troppo alto di OTRS business e con Rexpondo vantaggio del supporto in italiano. Alternatives considered [OTRS](https://www.capterra.com/p/127284/OTRS/) [Zammad](https://www.capterra.com/p/207587/Zammad/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Rexpondo Supporto in italiano e struttura di un software che già conoscevamo. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FC Francesco C. Programmatore IT Computer Software ### "Non un semplice sistema di Help desk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 14, 2023 Pros Questo strumento è una vera e propria soluzione di Service Desk che va incontro alle esigenze della mia azienda. Cons Nella mia esperienza sono riuscito ad utilizzare lo strumento senza intoppi e con soddisfazione Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG Alberto G. Customer service Logistics and Supply Chain ### "Massima personalizzazione" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2023 Pros Il software presenta due moduli: Ticketing e ITSM, posso recensire solo parte Ticketing essendo l'unico modulo che utlizziamo in azienda. Lato Ticketing Rexpondo è un sistema completo e personalizzabile grazie a diversi plugin che vengono messi a disposizione ma soprattutto perchè ha un core Open source. Nella scelta tra Cloud e On-premise alla fine abbiamo optato per l'installazione Cloud risultata più conveninete. Punto in più a favore, soluzione italiana e il supporto in italiano. Cons Peccato il costo della versione on-premise sia troppo proibitivo Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User RD Manager Food & Beverages ### "Suite Help Desk assistenza e servizio clienti" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 8, 2023 Pros Sistema di Help Desk evoluto, ideale per gestione dei ticket e l'organizzazione delle richieste di assistenza, particolarmente indicato per aziende o organizzazioni che devono gestire un notevole numero di ticket. . Cons L'interfaccia lato Agent potrebbe essere migliorata e resa più intuitiva e qualche limitazione anche lato reportistica Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Impiegata amministrativa Management Consulting ### "Helpdesk efficace" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 8, 2023 Pros Ottima tracciabilità delle richieste da parte dei clienti e dipendenti interni all'azienda. Possibilità di aggiungere issues amministrativi che richiedono l'accettazione. Costo per il set up molto ragionevole. Cons Qualche miglioramento forse a livello interfaccia operatore. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Hr manager Logistics and Supply Chain ### "Un software che ti semplifica la vita!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2023 Pros Rexpondo ha semplificato notevolmente la gestione delle richieste di assistenza. Con un sistema centralizzato, abbiamo eliminato la confusione e abbiamo ottenuto una visione completa delle attività in corso. L'integrazione con altre applicazioni e la possibilità di monitorare lo stato dei ticket in tempo reale sono stati particolarmente utili. Cons Al momento nulla.Sicuramente consigliato per aziende che cercano una soluzione intuitiva e completa per la gestione dell'assistenza clienti. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Impiegato Ufficio tecnico Supermarkets ### "Potente e customizzabile" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 31, 2023 Rexpondo ha cambiato notevolmente le dinamiche di Supporto nella nostra azienda. Ci ha aiutato a organizzare e gestire in modo efficiente tutte le richieste di assistenza. La piattaforma è molto potente (anche troppo per le nostre esigenze), e ha permesso al nostro team di rispondere tempestivamente alle richieste di clienti e fornitori. Consigliato per chi cerca un sistema completo ed efficace. Pros Flessibilità e possibilit di personalizzazione per le esigenze interne Cons l'interfaccia di amministrazione è migliorabile Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MW Mildred W. Education Technology Education Management ### "GREAT product. SAD ending" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 4, 2021 We have a hosted environment in AWS with a small Linux machine. Steep curve to learn at the beginning but now it is really hard not to like it! Pros OTRS is a very robust solution for a ticket system and documentation. The community edition was great for small districts and IT departments like us. It is light for a small AWS Linux machine in the cloud! Cons The interface needs a little update. Has too many features that can mess up your mind when you start using it. I don't like that it's decided to not support the community edition any longer. Alternatives considered [Zammad](https://www.capterra.com/p/207587/Zammad/) Reasons for choosing Rexpondo We are changing to Zammad since OTRS Community Edition is no longer supported. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)