--- title: "Dock Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Dock Software - reviews, pricing plans, popular comparisons to other HIPAA Compliance products and more." source_url: "https://www.capterra.com/p/218139/Dock-Health/" page_type: "product" language: "en" --- # Dock Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dock ## What is Dock? Dock is the first and only HIPAA compliant task management and collaboration platform built for healthcare teams. We provide the structure, process and accountability needed for healthcare teams. We help bridge the gap between the clinical and administrative teams to help healthcare practices get on the same page for better, more reliable patient care and more efficient and happier providers. ## What is Dock used for? [Task Management](https://www.capterra.com/task-management-software/)[HIPAA Compliance](https://www.capterra.com/hipaa-compliance-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $20 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dock?[Manage this product listing](https://www.g2.com/products/dock-health/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dock 4.2 (5) VS. [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $20 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (5) Ease Of Use 4.7 (652) Value For Money 4.4 (5) Value For Money 4.5 (592) Customer Service 4.8 (5) Customer Service 4.6 (619) ## Dock alternatives [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Pabau](https://www.capterra.com/p/140062/Pabau-CRM/) [4.7 (652)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/140062/Pabau-CRM/) [ModMed](https://www.capterra.com/p/124590/EMA/) [4.5 (566)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/124590/EMA/) Highest Rated [DocVilla](https://www.capterra.com/p/203619/DocVilla/) [5.0 (74)](https://www.capterra.com/p/203619/DocVilla/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203619/DocVilla/) [View all alternatives](https://www.capterra.com/p/218139/Dock-Health/alternatives/) ## FAQs about Dock Overview ### What company size and specific industries is Dock built for? Dock is designed for healthcare organizations of any size that manage protected patient health information, including practices in mental health, dentistry, pediatrics, internal medicine, and other medical specialties. It fits providers and clinical teams across a wide range of medical domains. Features and Usability ### What are the key features of Dock? Dock includes task management features like to-do lists, sub-task management, recurring tasks, reminders, and task scheduling. It also offers workflow management, approval process control, reporting and analytics, document management, access controls and permissions, plus patient intake, scheduling, records management, and HIPAA-compliant secure data storage. Pricing ### How much does it cost and what fees or limitations are included? Dock starts at $20/user/month for the Basic plan, with Premium at $35/user/month. Basic includes configurable task statuses, a standard BAA, unlimited task lists, patient profiles, and workflow templates. Premium adds configurable list columns, patient lists, patient profiles, and task elements. A free trial is available. Integrations ### Which third-party tools and platforms does Dock integrate with? Dock integrates with about 15 third-party tools, including IntakeQ and Spruce Health, plus Docusign, Google Drive, Google Workspace, HubSpot CRM, Jotform, Typeform, Twilio, and SendGrid. Its catalog also includes Acuity Scheduling, AdvancedMD EHR, DrChrono, Elation, and FormDr. Answer based on 1 reviews Getting Started and Support ### What customer support options does Dock offer? Dock offers Email/Help Desk, Phone Support, and Chat. Users can contact support through these channels for assistance with setup, account issues, and product questions. No reviewer feedback about support experience is available in the catalog data, so support quality, speed, and helpfulness cannot be assessed here. ## Features AI summary Based on 23,605 HIPAA Compliance reviews Capterra data shows that buyers of task management software rank the following features as their top priorities: - **Task Scheduling** (**46%** of reviewers rated this feature as critical) - **Task Editing** (**44%**) - **Workflow Management** (**49%**) Dock supports all three of the features reviewers rate most highly: **Task Scheduling**, **Task Editing**, and **Workflow Management**. Together, these capabilities help teams plan work on the right timelines, update tasks as priorities change, and keep processes moving in a clear, organized way, allowing teams to manage day-to-day execution more efficiently. Task Scheduling 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track and manage the scheduling of tasks Task Editing 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Edit task information and all related elements Mobile Access 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Collaboration Tools 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Task Progress Tracking 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Track the status and progress of tasks Alerts/Notifications 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Dock 48 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Claims Management: Process of submitting and following up on claims with insurance companies - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Dashboard: Alter the layout and content of dashboards - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Document Management: Store, manage, and track all electronic documents in a centralized location - Email-to-Task Conversion: Convert emails into tasks - EMR/EHR: Create and securely store digital patient records - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Healthcare: Software designed for the healthcare industry - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Medical Billing: Manage billing and payments for a healthcare provider - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Patient Intake: Patients can register for appointments in advance online - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Physician Scheduling: Manage physician availability and schedules - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real Time Editing: Preview and make real-time changes in the web content - Recurring Tasks: Set the frequency of a task's occurrence - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Single Sign On: Allow users to access multiple services after entering their login credentials once - Spreadsheet View: UI looks like a spreadsheet - Status Tracking: Track the status over time for a request, process, asset, or transaction - Sub-Task Management: Split and manage tasks into individual components - Task Editing: Edit task information and all related elements - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Task Tagging: Add labels or tags to tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - To-Do List: A digital list of items that need to be completed - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (5) 4.2 Based on 5 reviews ## Pricing Value for money 4.4 (5) Free Trial [View pricing plan details](https://www.capterra.com/p/218139/Dock-Health/pricing/) Basic $20.00 Per User,Per Month It includes: - Standard BAA (Business Associate Agreement) - Unlimited task Lists, Patient Profiles, and Workflow Templates - Configurable Task Statuses Premium $35.00 Per User,Per Month It includes: - Configurable Task Elements - Configurable List Columns - Configurable Patient Lists - Configurable Patient Profiles Pro Custom Quote Available. It includes: - Dock Chat - Advanced Integrations and Automations - Email from Tasks - SMS from a Task Enterprise & API Custom Quote Available. It includes: - Custom Webhooks - White-label and iframes - Embedded Widgets - Custom Tableau Dashboard Value for money 4.4 (5) 4.4 Based on 5 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[ Typeform](https://www.capterra.com/p/137289/Typeform/)[ SendGrid](https://www.capterra.com/p/204113/SendGrid/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (5) 4.8 Based on 5 reviews ## User reviews Overall rating 4.2 Based on 5 reviews Filter by rating 5(3) 4(1) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent GB Gideon B. Customer Manager Media Production ### "My experience with Dock" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 16, 2025 Dock has met 80% of our needs. I highly recommend it for healthcare centres and medical clinics Pros Multi system management capabilities of the product and ease of use especially for patients. Cons Customer care services providers are unresponsive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Marie Eulie T. Virtual Medical Assistant Hospital & Health Care ### "HIPAA Certified Task Manager " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2023 It's very convenient and user-friendly. Easy to navigate and save my time. Pros I can make routine/repetitive tasks and assign them to my assistant. They can also mark the tasks complete once they completed the tasks. You can add as many subordinates as you want. Cons It's not Free of course but it's needed Especially if you want a secured and HIPAA certified task manager Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AW Amy W. CEO Health, Wellness and Fitness ### "Not as seamless as advertised" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 December 29, 2022 Everyone we worked with at Dock was very kind and helpful, but there seems to be a communication breakdown between teammates. Different people on the Dock team have to assist with different tasks, so while you may meet with one person at Dock, several other members of the team may be helping out with various integrations and troubleshooting processes. When there is poor communication, it results in those different team members not being looped in, which means the work doesn't get done (or at least not without reminders or with a delay). Since the self-help support section of Dock is sparse at best, this means you will be required to set up meeting after meeting to implement your Dock Smartflows (there is also a $1000 set-up fee for this, and it was not optional). We were assured in our first meeting that things could be fully set-up and implemented within ~2 weeks of receiving the info from us. This did not happen. Instead, you are required to set up meeting after meeting until the process is done to your specifications, and our team lead usually did not have availability <1-1.5 weeks out. Also, plan on taking your own notes during meetings to keep track of what you've asked for and when.Again, everyone on the Dock team was kind, & \[sensitive content hidden\] did take $500 off our $1000 fee for all of our trouble, which was greatly appreciated. I really wanted to love Dock, but we just couldn't make it work. Pros We loved the overall concept of a HIPAA-compliant task management system that would integrate with our EHR (IntakeQ). It would allow for us to much more easily track patient onboarding processes as well as insurance referrals, pre-auth requests, etc. Cons We started up with Dock around 8/20/22 and as of 12/29/22 we still did not have a useable Smartflow for onboarding new patients. As others have mentioned, their self-help support page is of minimal help, with virtually no instructions or walk-throughs of how to set-up Smartflows. I've set up Smartflows in task management software before with ease, but Dock Smartflows were bafflingly challenging. Regular workflows worked just fine, but we wanted a Smartflow to automatically trigger tasks assigned to providers with due dates to ensure a smooth onboarding process. We unfortunately never got there in 4 months time. Switched from [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Looking for a HIPAA-compliant alternative where we could have patient information and streamline our task management and our EHR. Reasons for choosing Dock We looked at using Monday.com's HIPAA-compliant version of their software, but it is astronomically expensive. For now, we'll have to stick with Google Workspace workarounds. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Alicia K. Occupational therapist Health, Wellness and Fitness ### "Love this!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 27, 2022 I use Dock for employee training workflows, insurance authorization requests, client onboarding, and evaluation tasks. I contract to schools and it was very easy to set up a separate section in my "school" to-do list for each one as well as set up multiple to-do lists. The company has been very responsive to feedback and continues to work on adding features and changing ones that have not worked smoothly. If you love Trello or other task management apps and you need something HIPAA compliant, Dock Health is a great choice. Pros It's easy to set up workflows. It has a lot of features to help you organize your lists. Customer service is great. Cons While setting up workflows are easy, setting up Smartflows once I upgraded weren't as simple or intuitive. They don't have many tutorials or online supports set up yet for guidance and frequently asked questions, though they are very responsive when you request help. Reasons for choosing Dock There really wasn't something else available that was HIPAA compliant that I could use to organize my to-do list and track time-sensitive tasks that was shared with my team. I looked for task management software and love some of the options, but they weren't appropriate for healthcare because of their lack of security. I considered other EMRs, but really didn't want to switch. Dock does integrate with some EMRs, but doesn't with mine (Simple Practice). This hasn't been an issue that has affected its functionality or usefulness. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VV Vanessa V. CEO Mental Health Care ### "Great Task Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 25, 2021 Pros super easy to use and has been working great for the team Cons I think I would just add time clock to track time for each task when completing it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.