# Zipline Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Zipline Software - reviews, pricing plans, popular comparisons to other Employee Communication Tools products and more. Source: https://www.capterra.com/p/218239/Zipline --- # Zipline Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zipline ## What is Zipline? Zipline was created by retail veterans who know clear communication supports every part of store success. We made it easy for the right people to get the right information at the exact right time no matter how complex the organization. With retail communications, task management, learning, and documentation in one place, everything store teams need is at their fingertips. Messages are sent directly to the right people. Tasks are clearly assigned and tracked. Personalized dashboards surface daily priorities. And store leaders can view and follow up on whatever they need to in real time. ## What is Zipline used for? [Internal Communications](https://www.capterra.com/internal-communications-software/)[Task Management](https://www.capterra.com/task-management-software/)[Employee Communication Tools](https://www.capterra.com/employee-communication-tools-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zipline?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.retailzipline.com&name=Zipline) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zipline 4.7 (14) VS. [4.6 (5,180)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (14) Ease Of Use 4.7 (5,180) Value For Money 4.7 (10) Value For Money 4.5 (4,940) Customer Service 4.9 (13) Customer Service 4.6 (4,956) ## Zipline alternatives [4.5 (13,566)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (15,361)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.6 (6,028)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (2,984)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/218239/Zipline/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Mobile Access 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Activity/News Feed 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Continuous profile-based stream of news and activity Alerts/Notifications 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Document Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Email-to-Task Conversion 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Convert emails into tasks Zipline 94 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Assign issues and tasks based on availability or required skills Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Record and send audio and/or video files by online message or chat Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Learning content offered in small, focused chunks covering a single skill or topic. Track and manage schedules and meetings via an integrated calendar Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and report regulatory data to either internal management or external stakeholders Manage, organize, and store contact information Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Create, organize, and assign courses to users Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Convert emails into tasks Electronic storage of staff/employee contact information and job status in a centralized repository Access names, contact information, and roles of employees in a centralized repository Tools to improve and measure employee satisfaction and involvement Process of familiarizing new employees with the company, their position, and responsibilities Online portal where employees can access and track their own information Tracks metrics that provide insight into how a user interacts with any interface or product A list of events with their respective dates Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Handle all promotion activities and brand strategy for products at retail stores Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Facilitate training materials that help employees grow and progress in their positions Organize and track educational activities Ability to chat online in real time Send messages to multiple recipients at the same time Access software remotely via mobile devices Notifications via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Create and update newsletter content to increase engagement Allows employees to praise one another in a social network-like feed visible to the whole organization A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Reporting on how each user, task or process has advanced since its initiation Monitor the progress of projects from start to finish Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Brief assessments used to measure knowledge and skills Ability to see if recipient has viewed/opened the message Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Set the frequency of a task's occurrence Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Send individual or bulk text messages at predetermined times Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Split and manage tasks into individual components Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success UI looks like task board Edit task information and all related elements Import tasks from external sources Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Add labels or tags to tasks Set up connections to third-party platforms to improve business processes A digital list of items that need to be completed Back-office tasks (i.e. schedule courses, organize resources, course registrations, and email reminders) Track employee/learner's progression through training programs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (14) 4.4 Based on 14 reviews ## Pricing Value for money 4.7 (10) ### Starting price Contact vendor for pricing Free trial available Value for money 4.7 (10) 4.7 Based on 10 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[ Docebo](https://www.capterra.com/p/127213/Docebo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (13) 4.9 Based on 13 reviews ## User reviews Overall rating 4.7 Based on 14 reviews Filter by rating 5(12) 4(1) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent JM Joanne M. Management Pharmaceuticals ### "Amazing Company Portal Site ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 7, 2025 I no longer need hundreds of emails daily. I go to ZIPLINE several times a day. My direction for my days comes from the site. Links to all my tools that I need. It’s all right there in one place. Pros The ease of use as well as the wealth of information that is available from your company on ZIPLINE. Everything is all in one place. Best company worksite I’ve been a part of. Cons When my employees signed up for the access there was some issues with passcodes. Whether instruction was poor Ziplines customer support are very helpful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EJ Emma J. First Assistant Manager Retail ### "Zipline - Useful and Expansive" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 31, 2025 9/10 Overall very pleased and think that Zipline is a helpful and useful tool for working amongst the team. Pros Gives access to tons of resources especially for management. Allows communication across the company so you can stay connected with your corporation and associates. Cons It can sometimes be difficult to navigate if you aren’t familiar with the quirks of Zipline. Takes some getting used to. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DB Danielle B. Teacher assistant Consumer Services ### "Zipline leaves room for improvement" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 September 14, 2022 Not the best. I've used better. I can't even use it at home Pros It's easy to sign into if you are in the vicinity of your store Cons I can't access anything within the app unless I am within a certain distance of the store Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 23, 2022 Hi Danielle, Thanks for your feedback about Zipline. The experience you're having (not being able to access Zipline when you're not at work) is actually by design. Brands that use Zipline can, if they choose, require workers to be clocked-in or on-site before being able to access work documents. This is to protect the company from labor laws that govern what companies can have hourly workers do when they're not on the clock. If you have any questions or have feedback, we would love to hear it. You can access our support through the purple bubble in the app. Thank you! JS Jeanne S. Managing Director Construction ### "Excellent Tool Beyond the Retail Space" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2021 It's been really terrific. The people are awesome, the support is fantastic, and the software is top-notch. Pros Zipline had what we needed and is so easy to use. We work across North America, with licensees in the US and Canada. Each licensee is it's own business with a license to use our technology. We needed a central repository of information, task tracking, and communication, which fit Zipline perfectly. We love that we can customize our look & feel, build out visuals for our library folders, and that it's easy to learn and use. Cons So far, nothing. The only suggestion for improvement I've received is to add the ability to initiate an email from the system. That is, add a link / icon for a user to click on where it automatically creates a draft email with specific content. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) SharePoint was not working in our situation, required too much time/knowledge to configure, and didn't have the benefits of the communication and task tracking that Zipline offered. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW Jason W. Manager, Store Communications Retail ### "Terrific Communication Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2021 Overall, our partnership with Zipline has been very positive. They have terrific customer support and always seem to find a way to help when we need it. Pros Zipline radically changed how we communication with our stores. The platform is so intuitive to use that it enabled a smooth rollout and our store teams enthusiastically adopted it. The search function is effective and efficient making it super easy for store teams to find the information they are looking for. The platform also makes it easy for our field managers to stay informed and understand the information that their stores received. At all levels, Zipline has enabled our organization to access our field communication and stay informed. Cons Zipline has been a willing partner and willingly accepts feedback and suggestions for their product, many of which they implement quickly. We are currently partnering with Zipline to provide more flexibility with tasks and assigning different types of tasks when needed in different situations. Reasons for choosing Zipline Zipline was far more intuitive and easy to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YC Yumi C. Communication Lead, APAC Apparel & Fashion ### "Zipline is the best communication tool ever!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2021 Pros I love the reporting the most! The reporting provides very clear insights into how the stores are performing with readership and task completion. Cons The heatmap feature on the calendar. We barely use it for any references so I can't really judge upon it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TR Taryn R. Manager - Store Communication Retail ### "American Eagle Outfitters Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 18, 2021 Very great all around! Pros I really like how easy the software is to use on both your PC & iDevice, the system is the same on both platforms. In addition, the support we receive from the team is next level and unlike any other vendor we have worked with before. Cons There are a few things we are hoping to grow with the platform over the next few years, but we know we will get there :) Switched from [Retail Execution Platform](https://www.capterra.com/p/87228/Retail-Execution-Platform/) We needed a platform that worked for our team and our field, Zipline was the right switch and had everything we wanted. Alternatives considered [WorkJam](https://www.capterra.com/p/161323/WorkJam/) [YOOBIC](https://www.capterra.com/p/155223/YOOBIC/) Reasons for choosing Zipline Usability and really they were best in class compared to all other partners! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ST Scott T. Manager, Global Retail Communications and Engagement Retail ### "Review of Retail Zipline (Communicator's Perspective)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 18, 2021 From the initial "explore" touchpoint, through implementation and on to "post launch" support, the Zipline team has been attentive, supportive and collaborative. I couldn't have asked for a better team to partner with (and I've experienced some rough integrations). Pros Zipline provides a straightforward, highly intuitive and user friendly platform for end users (stores) and HQ administrators. The platform allowed us to take communications out of emails, where they frequently got lost, and put them in a one-stop-shop location that's easily accessible. I've found huge value in the task functionality as it helps drive accountability, the resource library as it provides a well organized repository for "evergreen" resources my stores need and the incredibly robust search functionality. I also really appreciate all of the effort the Zipline team put into distribution flexibility. As a brand that serves five different countries (as of now), three of which require translated materials, having the flexibility to segment out messaging by distros has been incredibly beneficial. Cons I think Zipline does an exceptional job at product functionality, now I want them to focus on the overall aesthetics of the interface. In my mind, the next step is to make the tool feel more elevated (like many of the websites people visit when shopping). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TM Ted M. Retail Operations Manager Sporting Goods ### "Easy to Use and Intuative Task and Communications Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 18, 2021 Very positive. From product to Account Management to Sales Management. Still having monthly meetings with our Sales Exec six months after implementation. Pros Comparing to distributing all tasks and communications via email, Zipline provides for a single source of truth and does not rely on a single person to carry the message forward. The roll up reporting is great for upper field teams to stay on top of assinged tasks without having to physically be at a location. Cons At the field level, tasks can be deleted by any user. So, a Store Manager can create a Day Sheet task for a part time sales person, and that sales person can delete the task. Zipline is very open to suggestions to improve their product, so feedback about small things like this could result in changes to the platform to better serve the entire portfolio of customers. Reasons for choosing Zipline Cost, eaze of use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EP Elliott P. Senior Operations Specialist Retail ### "If you're in retail, you need this." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 18, 2021 Zipline is a platform that I actually look forward to using, and has made my work significantly easier and my business infinitely more efficient. We all know communication is key in everything eery company does - so the benefits we've received have spread across every facet of what we do. I couldn't imagine us working without it. Pros It seemed to be the only product on the market designed with the end-user in mind; the retail store team. Reports, analytics, roll-ups, etc are useless if the target of your communication can't get the basic information clearly and easily. Zipline was something that required no training for our team to use, it's so intuitive and clean that new hires can pick it up immediately and get going. This is even more significant when all of our training and on-boarding is hosted there! Cons I wish I had a bit more personal control in maintaining our user lists or editing certain areas of the site. But the customer service team are ever present, fast, efficient and seemingly prescient at times - all of that means it's really no bother to ask them to do what I need and it's usually done in less than 15 minutes. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Sharepoint wasn't intuitive, required too much knowledge to navigate resources, messages were often updated but not unilaterally and often leaving the old one inlace, causing confusion. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) [StoreForce](https://www.capterra.com/p/154161/StoreForce/) [Zenput](https://www.capterra.com/p/139348/Zenput/) [Retail Execution Platform](https://www.capterra.com/p/87228/Retail-Execution-Platform/) Reasons for choosing Zipline Clean, easy to use, met our people were they needed communication, excellent customer service/support, great value, and the ability to work with an evolving product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/218239/Zipline/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)