# Zipline Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zipline the right Employee Communication Tools solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/218239/Zipline/reviews --- Zipline 4.7 (14) [View alternatives](https://www.capterra.com/p/218239/Zipline/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zipline Ease of use 4.6 Customer Service 4.9 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EP Elliott P. Senior Operations Specialist Retail Used the software for: 2+ years ### "If you're in retail, you need this." March 18, 2021 5.0 Zipline is a platform that I actually look forward to using, and has made my work significantly easier and my business infinitely more efficient. We all know communication is key in everything eery company does - so the benefits we've received have spread across every facet of what we do. I couldn't imagine us working without it. Pros It seemed to be the only product on the market designed with the end-user in mind; the retail store team. Reports, analytics, roll-ups, etc are useless if the target of your communication can't get the basic information clearly and easily. Zipline was something that required no training for our team to use, it's so intuitive and clean that new hires can pick it up immediately and get going. This is even more significant when all of our training and on-boarding is hosted there! Cons I wish I had a bit more personal control in maintaining our user lists or editing certain areas of the site. But the customer service team are ever present, fast, efficient and seemingly prescient at times - all of that means it's really no bother to ask them to do what I need and it's usually done in less than 15 minutes. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[StoreForce](https://www.capterra.com/p/154161/StoreForce/)[Zenput](https://www.capterra.com/p/139348/Zenput/)[Retail Execution Platform](https://www.capterra.com/p/87228/Retail-Execution-Platform/) Reason for choosing Zipline Clean, easy to use, met our people were they needed communication, excellent customer service/support, great value, and the ability to work with an evolving product. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Sharepoint wasn't intuitive, required too much knowledge to navigate resources, messages were often updated but not unilaterally and often leaving the old one inlace, causing confusion. Review Source JW Jason W. Manager, Store Communications Retail Used the software for: 1-2 years ### "Terrific Communication Platform" March 24, 2021 5.0 Overall, our partnership with Zipline has been very positive. They have terrific customer support and always seem to find a way to help when we need it. Pros Zipline radically changed how we communication with our stores. The platform is so intuitive to use that it enabled a smooth rollout and our store teams enthusiastically adopted it. The search function is effective and efficient making it super easy for store teams to find the information they are looking for. The platform also makes it easy for our field managers to stay informed and understand the information that their stores received. At all levels, Zipline has enabled our organization to access our field communication and stay informed. Cons Zipline has been a willing partner and willingly accepts feedback and suggestions for their product, many of which they implement quickly. We are currently partnering with Zipline to provide more flexibility with tasks and assigning different types of tasks when needed in different situations. Reason for choosing Zipline Zipline was far more intuitive and easy to use. Review Source DB Danielle B. Teacher assistant Consumer Services Used the software for: Less than 6 months ### "Zipline leaves room for improvement" September 14, 2022 2.0 Not the best. I've used better. I can't even use it at home Pros It's easy to sign into if you are in the vicinity of your store Cons I can't access anything within the app unless I am within a certain distance of the store Review Source Response from Retail Zipline September 23, 2022 Hi Danielle, Thanks for your feedback about Zipline. The experience you're having (not being able to access Zipline when you're not at work) is actually by design. Brands that use Zipline can, if they choose, require workers to be clocked-in or on-site before being able to access work documents. This is to protect the company from labor laws that govern what companies can have hourly workers do when they're not on the clock. If you have any questions or have feedback, we would love to hear it. You can access our support through the purple bubble in the app. Thank you! TR Taryn R. Manager - Store Communication Retail Used the software for: 1-2 years ### "American Eagle Outfitters Review" March 18, 2021 5.0 Very great all around! Pros I really like how easy the software is to use on both your PC & iDevice, the system is the same on both platforms. In addition, the support we receive from the team is next level and unlike any other vendor we have worked with before. Cons There are a few things we are hoping to grow with the platform over the next few years, but we know we will get there :) Alternatives considered [WorkJam](https://www.capterra.com/p/161323/WorkJam/)[YOOBIC](https://www.capterra.com/p/155223/YOOBIC/) Reason for choosing Zipline Usability and really they were best in class compared to all other partners! Switched from [Retail Execution Platform](https://www.capterra.com/p/87228/Retail-Execution-Platform/) We needed a platform that worked for our team and our field, Zipline was the right switch and had everything we wanted. Review Source JS Jeanne S. Managing Director Construction Used the software for: Less than 6 months ### "Excellent Tool Beyond the Retail Space" March 24, 2021 5.0 It's been really terrific. The people are awesome, the support is fantastic, and the software is top-notch. Pros Zipline had what we needed and is so easy to use. We work across North America, with licensees in the US and Canada. Each licensee is it's own business with a license to use our technology. We needed a central repository of information, task tracking, and communication, which fit Zipline perfectly. We love that we can customize our look & feel, build out visuals for our library folders, and that it's easy to learn and use. Cons So far, nothing. The only suggestion for improvement I've received is to add the ability to initiate an email from the system. That is, add a link / icon for a user to click on where it automatically creates a draft email with specific content. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) SharePoint was not working in our situation, required too much time/knowledge to configure, and didn't have the benefits of the communication and task tracking that Zipline offered. Review Source JM Joanne M. Management Pharmaceuticals Used the software for: 2+ years ### "Amazing Company Portal Site ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ " November 7, 2025 5.0 I no longer need hundreds of emails daily. I go to ZIPLINE several times a day. My direction for my days comes from the site. Links to all my tools that I need. It’s all right there in one place. Pros The ease of use as well as the wealth of information that is available from your company on ZIPLINE. Everything is all in one place. Best company worksite I’ve been a part of. Cons When my employees signed up for the access there was some issues with passcodes. Whether instruction was poor Ziplines customer support are very helpful. Review Source EJ Emma J. First Assistant Manager Retail Used the software for: 1-2 years ### "Zipline - Useful and Expansive" May 31, 2025 5.0 9/10 Overall very pleased and think that Zipline is a helpful and useful tool for working amongst the team. Pros Gives access to tons of resources especially for management. Allows communication across the company so you can stay connected with your corporation and associates. Cons It can sometimes be difficult to navigate if you aren’t familiar with the quirks of Zipline. Takes some getting used to. Review Source ST Scott T. Manager, Global Retail Communications and Engagement Retail Used the software for: 1-2 years ### "Review of Retail Zipline (Communicator's Perspective)" March 18, 2021 5.0 From the initial "explore" touchpoint, through implementation and on to "post launch" support, the Zipline team has been attentive, supportive and collaborative. I couldn't have asked for a better team to partner with (and I've experienced some rough integrations). Pros Zipline provides a straightforward, highly intuitive and user friendly platform for end users (stores) and HQ administrators. The platform allowed us to take communications out of emails, where they frequently got lost, and put them in a one-stop-shop location that's easily accessible. I've found huge value in the task functionality as it helps drive accountability, the resource library as it provides a well organized repository for "evergreen" resources my stores need and the incredibly robust search functionality. I also really appreciate all of the effort the Zipline team put into distribution flexibility. As a brand that serves five different countries (as of now), three of which require translated materials, having the flexibility to segment out messaging by distros has been incredibly beneficial. Cons I think Zipline does an exceptional job at product functionality, now I want them to focus on the overall aesthetics of the interface. In my mind, the next step is to make the tool feel more elevated (like many of the websites people visit when shopping). Review Source TI Tierney I. Communications Specialist Supermarkets Used the software for: 6-12 months ### "Adaptable, Easy to Use, Amazing Support" March 18, 2021 5.0 Overall, Zipline has provided us with an easy and effective way to communicate to every employee with our company, which isn't always easy. It's provided us with tools to share real-time updates from our corporate office, and allow retail stores to communicate daily messages and tasks to their teams as well. Pros Zipline is easy to use, which is so important when trying to get daily communications out to our team. As a daily user, I like not having to spend tons of time trying to set things the way I need them to be. It also makes it much easier to train our retail leads on how to use and implement Zipline usage in-store. Before moving to a publishing role, I found it very easy to navigate as a regular user as well. Things were easy to find, and everything worked as intended. Overall, it's a great product that does exactly what we need it to. Cons There are some features that are good, but could use a bit more depth, such as survey options and tasking. They're very nice as is, but some more customizable options would make them even better. The Zipline team is always great at listening to feedback and working to enhance their product though! Review Source NF Nicole F. Communications Manager Retail Used the software for: 1-2 years ### "Love Zipline" March 18, 2021 5.0 They have radically improved our communications to our field teams, optimizing how stores receive and execute communications/tasks. Pros Zipline is the best communications tool in the industry. It is so easy to use (both for publishers and for users), and their support team is the best in the business. If you make a suggestion on an improvement, they seem to instantly put it into action. They want their tool to be the best, so they listen and make it the best. Cons Honestly, anything that I like "least" about Zipline is nitpicking. Compared to other options out there, it's like complaining about a 5-star vacation. Review Source TM Ted M. Retail Operations Manager Sporting Goods Used the software for: 6-12 months ### "Easy to Use and Intuative Task and Communications Platform" March 18, 2021 4.0 Very positive. From product to Account Management to Sales Management. Still having monthly meetings with our Sales Exec six months after implementation. Pros Comparing to distributing all tasks and communications via email, Zipline provides for a single source of truth and does not rely on a single person to carry the message forward. The roll up reporting is great for upper field teams to stay on top of assinged tasks without having to physically be at a location. Cons At the field level, tasks can be deleted by any user. So, a Store Manager can create a Day Sheet task for a part time sales person, and that sales person can delete the task. Zipline is very open to suggestions to improve their product, so feedback about small things like this could result in changes to the platform to better serve the entire portfolio of customers. Reason for choosing Zipline Cost, eaze of use Review Source JS Jessica S. Director of Store Operations Retail Used the software for: 2+ years ### "Retail Zipline - Making work easy for our team" March 18, 2021 5.0 Zipline is how we get things done at BevMo! It is the single source of truth for everything and everyone from the Service Center to the PT associate is engaged. Love Zipline! Pros The simplicity of using Zipline makes the communication experience easy for store associates to quickly get information, execute tasks and engage with their peers across the company. Cons I would love to see improvements to the publishing message process so it has similar functions to word/excel. Review Source YC Yumi C. Communication Lead, APAC Apparel & Fashion Used the software for: 1-2 years ### "Zipline is the best communication tool ever!" March 19, 2021 5.0 Pros I love the reporting the most! The reporting provides very clear insights into how the stores are performing with readership and task completion. Cons The heatmap feature on the calendar. We barely use it for any references so I can't really judge upon it. Review Source AJ Alexa J. Sr. Communications Specialist Retail Used the software for: Less than 6 months ### "End User Friendly" March 18, 2021 5.0 Overall, I have absolutely loved using this software! Pros I love that for the end user, this product is so seamless to use! And as a publisher, this software is customizable. Cons I don't feel like the reporting that you can export is very easy to understand. 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