--- title: "Wildix Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Wildix Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more." source_url: "https://www.capterra.com/p/218251/Wildix/" page_type: "product" language: "en" --- # Wildix Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Wildix ## What is Wildix? Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across multiple channels, do more with fewer resources, and empower mobile-first teams while maintaining security and efficiency. Sold through channel partners to over one million users globally, it unifies internal and external communications, bringing voice, video, messaging, screen sharing, collaboration and AI into one secure solution, accessible from desktop and mobile apps. The solution supports AI-powered insights, agentic automation and advanced analytics that help automate admin tasks, route inquiries intelligently and deliver smarter service. Wildix also offers optional hardware, SIP and a contact center solution with intelligent call distribution, omnichannel support (voice, chat, email, video), supervisor wallboards, real-time monitoring and historical reporting. With open APIs and 200+ integrations, Wildix connects seamlessly with CRMs, ERPs and other business tools. ## What is Wildix used for? [Unified Communications](https://www.capterra.com/unified-communications-software/)[Collaboration](https://www.capterra.com/collaboration-software/)[VoIP](https://www.capterra.com/voip-software/) Recognitions Shortlist Overall rating Based on 209 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2026 - VoIP / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Rating Breakdown 4.7 +− Features4.6 Value for Money4.2 Ease of Use4.6 Customer Service4.6 Rating Breakdown 4.7 Features4.6 Value for Money4.2 Ease of Use4.6 Customer Service4.6 ## Wildix Reviewers Verdict Updated August 2026 AI summary - Wildix suits small to mid-sized businesses seeking unified communications across distributed teams. - Positive feedback centers around its reliable integration of calls, video, chat, and strong CRM and third-party tool connections. - It helps teams manage daily communications and collaboration from a single, flexible browser or mobile interface. - Buyers report negative points such as proprietary hardware requirements, limited third-party device compatibility, and inconsistent documentation quality. - Wildix fits best where unified communication, mobility, and collaboration matter most, but may fall short for buyers needing broad hardware options or extensive localized support. ## Wildix alternatives Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,188)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,136)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [View all alternatives](https://www.capterra.com/p/218251/Wildix/alternatives/) ## FAQs about Wildix Overview ### What problems does Wildix solve? Wildix solves fragmented business communication, missed calls, and manual CRM updates by unifying voice, video, chat, presence, and mobile access in one browser-based platform. Sales, support, field teams, and hybrid offices benefit from faster routing, shared visibility, voicemail transcription, and reliable remote collaboration without complex installations. Answer based on 141 reviews Overview ### Which roles and teams benefit most from Wildix? Wildix is most used by business owners, executives, and IT leaders who need reliable business communications and visibility across distributed teams. CEOs, directors, and general managers use it to streamline calling and collaboration, while CTOs, IT managers, system engineers, and technicians manage deployment, integrations, and ongoing telephony performance. Answer based on 209 reviews Overview ### What company size and industries is Wildix built for? Wildix is built mainly for small businesses, which make up 98% of reviewers, especially in telecommunications at 39% and IT services at 28%. It also supports enterprises and midsize companies, though each represents 1% of reviewers, with additional adoption in computer and network security at 7%. Answer based on 209 reviews Features and Usability ### What are the key features of Wildix? Wildix offers core unified communications features like voice calls, video conferencing, team chat, and presence across desktop, browser, and mobile apps. Key differentiators include WebRTC browser access, CRM integrations with click-to-call and call logging, call recording with voicemail transcription, and analytics for call monitoring, queues, and routing. Answer based on 84 reviews Overview ### How well does Wildix handle unified communications? Wildix brings calling, video, chat, collaboration, and mobile access into one system that fits modern business communication. Small and mid-sized companies often like the browser-based access, CRM integrations, and remote work support, while some teams note a learning curve, occasional connection issues, and limits around deeper customization. Answer based on 59 reviews Integrations ### Which third-party tools and platforms does Wildix integrate with? Wildix integrates with over 20 third-party tools, including Google Workspace, Google Calendar, Google Contacts, Google Meet, HubSpot CRM, Bigin by Zoho CRM, Calendly, and GENESYS. Its catalog also includes connections for Google Chrome, Google Authenticator, Axonaut, ASA HOTEL, and other business, communication, and CRM platforms. Answer based on 73 reviews Getting Started and Support ### How good is Wildix customer support? Wildix provides responsive partner and technical support that helps businesses keep deployments moving and resolve issues quickly. Many resellers, small business teams, and IT staff value the helpful pre-sales and post-sales guidance, though some mention friction with billing, commercial policies, hardware sourcing, and administrative processes. Answer based on 84 reviews Getting Started and Support ### What training and onboarding options does Wildix offer? Wildix provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled learning sessions, documentation offers written reference, and videos provide self-paced visual guidance. Answer based on 2 reviews Getting Started and Support ### What customer support options does Wildix offer, and how do users rate the experience? Wildix offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as quick, helpful, and solution-focused, with strong technical and pre/post-sales assistance. Some report friction with ticket handling, occasional handoffs between teams, and a few communication or administrative frustrations. Answer based on 90 reviews ## Who uses Wildix? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 1,139 Unified Communications reviews Capterra data shows that buyers of Unified Communications rank the following features as their top priorities: - **Mobile Access** (**66%** of reviewers rated this feature as critical) - **Alerts/Notifications** (**66%**) - **Screen Sharing** (**69%**) Wildix supports all three features that reviewers rate most highly: **Mobile Access**, **Alerts/Notifications**, and **Screen Sharing**. Together, these capabilities give teams the flexibility to stay connected from anywhere, keep up with important updates in real time, and collaborate more clearly during calls and meetings, helping businesses improve communication and respond faster across daily operations. Mobile Access 4.6 (138) 94.20% of 138 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Screen Sharing 4.4 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Digitally share screen view with others Chat/Messaging 4.4 (111) 82.88% of 111 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system File Sharing 4.2 (26) 53.85% of 26 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Access Controls/Permissions 4.5 (35) 91.43% of 35 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems IVR 4.7 (83) 93.98% of 83 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Wildix 96 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audio/Video Conferencing: Audio/Video Conferencing - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Faxes: Create, edit, preview, and send faxes electronically - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Group Messaging: Group messaging lets multiple people carry on a group conversation - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Prioritization: Arrange tasks based on the level of priority or urgency - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real Time Editing: Preview and make real-time changes in the web content - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Single Sign On: Allow users to access multiple services after entering their login credentials once - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Version Control: Track revisions and updates made to files and navigate between different versions - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video - Virtual Backgrounds: Upload or use pre-set virtual backgrounds during video meetings - Virtual Voicemail: Voice messages are stored online and accessible via a visual interface - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email --- Get Advice We can help you find the software with the features you need. Features 4.6 (209) 4.6 Based on 209 reviews ## Pricing Value for money 4.2 (204) Value for money 4.2 (204) 4.2 Based on 204 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Calendly](https://www.capterra.com/p/148036/Calendly/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (205) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (205) 4.6 Based on 205 reviews ## User reviews Overall rating 4.7 Based on 209 reviews Filter by rating 5(157) 4(42) 3(8) 2(1) 1(1) Mentioned topic Sorted by most recent Lutz R. Inhaber Information Technology and Services ### "WILDIX - unsere Nummer 1 im UC-/TK-Markt!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2025 Mit WILDIX haben wir ein Produkt an der Hand, welches den Kunden überzeugt und durch uns als Errichter einfach und schnell in Betrieb zu nehmen geht. Auch eine schrittweise Migration von bestehenden Altsystemen lässt sich hervorragend durchführen. Und bei Fragen findet man auch immer einen Ansprechpartner bei WILDIX. Pros An WILDIX gefällt uns die Zuverlässigkeit, das übersichtliche Lizenzsystem und die tollen Integrationsmöglichkeiten. Cons Das Design der alten Endgeräte haben einige Kunden bemängelt. Jetzt gibt es aber eine neue Serie, die gut ankommt. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 26, 2026 Guten Tag, vielen Dank, dass Sie sich die Zeit für die Bewertung unserer Lösung genommen haben. Wir freuen uns sehr, dass Sie mit Wildix, insbesondere der Integrationsfähigkeit und Flexibilität zufrieden sind. Ihre Kritik nehmen wir gern auf und hoffen, dass die neuen Geräte eher dem Geschmack der Endkunden entsprechen. Viele Grüße, Ihr Wildix-Team AN Anonymous User Director Telecommunications ### "Wildix = Your Flexible Friend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2025 We have found the team at Wildix are helpful and are able to resolve any issues and give advice on set up and support of the system. Their new AI features will be of major benefit to new and existing customers. Pros Wildix can be used out of the box as a unified communication system or with some additional effort can be adapted to fit specific customer requirements. We have used Wildix where other vendor solutions would not deliver what the customer needed. Cons We had to invest time in training to learn how to configure the system, its not as intuitive as some systems, mainly because the system is capable of so much. As the system is intended for professionals to deploy on behalf of their customers the training issue is not a problem for a new customer to worry about. Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Fibre upgrade meant that ISDN lines had to be retired Alternatives considered [3CX](https://www.capterra.com/p/158704/3CX/) [Cloudya](https://www.capterra.com/p/184983/NFON/) Reasons for choosing Wildix More flexible programming options which allowed greater functionility Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2025 Thank you for the feedback. We’re really glad to hear our team has been helpful and that Wildix is giving you the flexibility to meet customer needs where other solutions couldn’t. It’s great to know the AI features are already being seen as a strong benefit, and we appreciate you sharing your experience with us. MB Martin B. Ing. HTL Telecommunications ### "Weltweit Einsatzbar" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 28, 2025 Eine Installation ist sehr schnell gemacht und man kann die PBX problemlos an einen zertifizierten Trunk anbinden. Pros Wildix ist weltweit einsetzbar, man muss für die Installation nicht Vorort gehen. Flexible Cloudlösung Cons Es sollte mehr Wert gelegt werden auf die Kompatibilität mit Jabra Headset. Kompatibilität mit Collaboration muss gewährleitet sein, da sonst die Kunden immer sagen mit Teams funktioniert es aber. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 26, 2026 Guten Tag, vielen Dank, dass Sie sich die Zeit für die Bewertung unserer Lösung genommen haben. Wir freuen uns sehr, dass Sie mit Wildix, insbesondere der Integrationsfähigkeit und Flexibilität zufrieden sind. Ihre Kritik nehmen wir gern auf und werden an der Kompatibilität mit Drittanbietern arbeiten. Viele Grüße, Ihr Wildix-Team Ouziel M. DIRECTOR Computer Hardware ### "Satisfait ." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 27, 2025 complete and intuitive solution, easy to program, works well . . Pros The functionalities are unlimited, we can develop very advanced functionalities. . Cons a little expensive . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2025 Thank you for sharing your valuable feedback! We’re glad to hear you find Wildix complete, intuitive, and easy to program, with the flexibility to develop advanced functionalities. We appreciate you taking the time to share your experience. Faize A. Managing Partner Telecommunications ### "A brand with a growth mindset" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2025 Wildix has a great team of people who love the brand and invest continuously in the growth and development of not only its solutions but the whole ecosystem of users and resellers. Pros I love the sales intelligence feature on Wildix X-bees - being able to quickly search for different topics and find relevant information is a time-saver. Also the ease of use of the interface and being able to change devices seamlessly during calls are unbeatable compared to the competition. Cons Lack of Turkish language support in the user interface at the moment - but hopefully that will change soon. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2025 Thank you for the feedback. We’re thrilled to hear your kind words about the team, the ecosystem, and the growth mindset behind Wildix. It’s great to know x-bees and its sales intelligence features are saving you time and delivering a strong user experience. We appreciate you sharing your perspective and support! LS Lukas S. Projektleiter Computer Software ### "User-friendly solution with great reception" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 November 25, 2025 We now support several customers and are satisfied with how it is received; the operation is user-friendly. Pros What I appreciated most was the simplicity of the system, as it made daily tasks easier, reduced training time for new users, and ensured that even complex processes could be handled smoothly without unnecessary complications Cons here are noticeable differences between the various operating systems, particularly when comparing the Apple and Android apps, as certain features and user experiences are not fully consistent across platforms Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 26, 2026 Hello, Thank you for taking the time to review our solution. We're delighted that you're satisfied with Wildix, particularly its simplicity. We appreciate your feedback and will work on standardizing the user experience across different operating systems. Best regards, Wildix Team PN Patrick N. Avant vente Telecommunications ### "WILDIX en Cloud" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 24, 2025 Une expérience plutôt positive, pour déployer des clients sur notre cloud, avec des systèmes mutualisés Pros le multi-tenant pour nos solutions Cloud est un plus, et la gestion des licences est plutôt bien faite Cons le manque de postes du marché, obligeant a utiliser les postes WILDIX qui ne répondent pas nécessairement a une problématique business, et ne pas disposer de plusieurs PMS Alternatives considered [3CX](https://www.capterra.com/p/158704/3CX/) Reasons for choosing Wildix Je travaille sur les 3 logiciels, afin de ne pas être enfermé avec un editeur Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 29, 2025 Bonjour Patrick, merci pour votre retour et le temps pris pour partager votre expérience. Nous sommes ravis que nos solutions simplifient vos déploiements clients et apprécions vos retours pour continuer à améliorer nos solutions. FV Filippo V. Tecnico Informatico Business Supplies and Equipment ### "Una soluzione stabile e completa, con margini di miglioramento" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 November 20, 2025 Nel complesso l’esperienza è positiva: il sistema fa bene ciò per cui è pensato, offre un buon equilibrio tra funzioni e costi, e rimane una soluzione solida per chi cerca un PBX moderno senza complicazioni eccessive. Pros interfaccia semplice da usare sia per il personale tecnico che per gli utenti meno esperti. integrazione ben fatta tra telefoni, app e collaboration, con passaggio di chiamata e chat molto immediato. Cons Personalizzazioni più avanzate non sempre intuitive: alcune impostazioni richiedono passaggi tecnici non immediati Documentazione e corsi tecnici, da migliorare, soprattutto in italiano, e su semplicità di interrogazione. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 12, 2025 Hi Filippo, thank you for your feedback! We’re glad to hear you appreciate the system’s stability and ease of use. We’ve noted your comments about advanced customisations and documentation, we're already working to make both more intuitive and complete. Thank you for choosing Wildix! VR Vaino R. General manager Telecommunications ### "Wildix -Secure, Unified Collaboration with Flexibility and Depth" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2025 Overall, my experience with Wildix has been very positive. It is a modern, secure, and feature rich unified communications platform that fits organizations needing an all in one solution for voice, video, messaging, and collaboration. While some special hardware is required in certain cases, for most customers the flexibility of installation and cloud architecture is a major advantage. For organizations that understand VoIP/UC or have technical support, Wildix offers excellent value and reliability—making sales, deployment, and support efficient and straightforward. However, for very small businesses with minimal IT resources, the administrative complexity, hardware limitations, and pricing model should be evaluated carefully. Training materials could also be improved for end users especially for shorter formats. If a company needs more than a basic phone system and values integrated messaging/video/voice along with strong security, Wildix is a highly compelling choice. But for the smallest organisations that only need a simple setup, the full capabilities of Wildix may be more than they need. Pros Speaking as both a local Wildix distributor and a daily end user, I can say the user interface is very intuitive especially for Collaboration, messaging, and X Bees. In our local market, one long standing challenge with global products has been local language support and the ability to adjust translations when needed. Wildix has solved this nicely. Switching between English and local language is smooth, and both technical staff and ordinary users find the portals easy to understand. The browser and mobile based apps have also made onboarding fast in organizations of any size. Wildix is secure by design. With earlier telecom systems, we often had long discussions with IT teams about firewall rules, VPNs, and external SBCs. Wildix changed that completely—WebRTC and native encryption meant that from day one we could deploy a secure solution without relying on external tools. It’s reassuring to tell customers that security is built in, not added later. Another major advantage is how Wildix brings voice, video, chat, messaging, and screen sharing together in one unified platform. Our technicians and office staff constantly use Wildix KITE to share files and screens, which makes internal processes much smoother. While some customers consider video less important, the integration of messaging and phone/video in one place remains a clear strength. From a hosting perspective, Wildix is extremely flexible. It can run on a customer’s local server, in our country local datacenter, or fully in AWS. This ensures support for modern features like transcription and AI driven functions. Overall, Wildix runs almost issue free, supports desk phones, mobile apps, and browser use, and is excellent for hybrid or remote work—something that became especially important during the COVID years. In our region, where most companies are small or small to medium, Wildix delivers very strong value compared to larger vendors. Cons Even though the Collaboration interface and mobile apps are intuitive, some users still need repeated training to avoid simple mistakes. For administrators or teams without VoIP experience, the system can require more effort and specialized help. Some customers want to reuse their existing phones or technical equipment. While this is sometimes possible, there are restrictions that can feel illogical. Hardware rental policies can also create confusion—certain devices are only available for rent, not purchase, which some customers don’t like. Pricing can also be challenging for very small companies. In some cases, customers must buy full feature packages even when they only need a few items. Because we need to provide local language documentation anyway, we often have to recreate training materials. The base documentation is sometimes too technical or not user friendly enough for end users. From a telecom and operational standpoint, updates should never be applied automatically without notifying partners or customers. Automatic updates have caused confusion, and not all new versions are fully stable. We need the ability to test updates on local installations before deploying them to customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 11, 2025 Hi Väino, Thank you for your detailed review and excellent rating. We’re glad Wildix’s security, flexibility, and unified features continue to support your business and clients effectively. We appreciate your feedback on training, hardware options, and updates, it’s invaluable in helping us improve. Thanks again for your continued partnership. GM Giovanni M. Imprenditore Telecommunications ### "WildIx UC Comm " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 November 15, 2025 Ottima esperienza di facile implementazione e fruizione. ottimo per implementare in pochi passi una infrastruttura di UC Communication Pros Facilità d’uso e completezza della soluzione. Soluzione a 360 gradi. Utile per qualsiasi tipo di infrastruttura sia per piccole realtà che per realtà strutturate. Cons Bisogna migliorare la qualità della voce guida sul voicebot. L’implementazione è molto intuitiva ma la risposta risulta essere ancora troppo lenta e macchinosa. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 2, 2025 Grazie per il feedback, Giovanni. Siamo felici che abbia apprezzato la facilità d’uso e la completezza della piattaforma. Stiamo già lavorando per migliorare la qualità della voce del voicebot e rendere le risposte ancora più rapide e naturali. La sua osservazione è molto preziosa per guidare questi sviluppi. [View all Reviews](https://www.capterra.com/p/218251/Wildix/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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