--- title: "Wildix Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Wildix the right Cloud Communication Platform solution for you? Explore 209 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/218251/Wildix/reviews/" page_type: "reviews" language: "en" --- Wildix 4.7 (209) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Wildix Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews JD Jean D GERANTComputer & Network Security, 2 - 10 employeesUsed the software for: More than 2 years. “I appreciate the unified ecosystem where my colleagues can easily find all the important elements linked to our communications, contacts, management of shared answering machines, mobile application, etc.“ October 7, 2025 AC Alessandro C Tech SupportTelecommunications, 2 - 10 employeesUsed the software for: More than 2 years. “The primary difficulties included internal and external communication "lags", such as delays in posting new fees that then we had to give the customer, and general lack of coordinated information sharing.“ November 11, 2025 RS Ryan S DirectorInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “We've built custom solutions that handle call logging automatically, link calls to orders and enquiries, and attribute everything properly, saving our clients loads of time.“ October 1, 2025 TM Thomas M Cloud SysOpsInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Some basic features not implemented natively in the system, the documentation for the API system that doesn't include precise example for developing/testing features.“ November 10, 2025 KS Klaus S CEOComputer Networking, 2 - 10 employeesUsed the software for: 6-12 months. “Additionally, it offers strong security (WebRTC, 2FA, GDPR-compliant), integrates well with CRM systems, and boosts sales efficiency through web chat and AI features like Wilma AI.“ October 1, 2025 SB Silvia B Technical SalesInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “It's difficult to pass calls to colleagues via cell phone: When we receive calls on our cell phones and customers ask us to pass them on to a colleague, it is difficult and not very intuitive.“ October 24, 2025 RV Raquel V Gestora departamento comercialTelecommunications, 11 - 50 employeesUsed the software for: 1-2 years. “What I like about Wildix is its ability to adapt to any customer need in terms of incorporating artificial intelligence into their telephone system, controlling calls with statistics, or the ease of working that its unified communications provide.“ November 4, 2025 JD Jean D GERANTComputer & Network Security, 2 - 10 employeesUsed the software for: More than 2 years. “W-AIR cordless phones are not very ergonomic, especially the office versions where the keys are too small. But since we have the application, we use W-AIR terminals less and less“ October 7, 2025 ## Showing most helpful reviews Showing 1-25 of 209 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Markus H. CEO Information Technology and Services Used the software for: 1-2 years ### "Wildix – The Smart Way to Connect Teams and Clients" November 6, 2025 5.0 Our overall experience with Wildix has been excellent. The platform delivers stable, high-quality communication and integrates perfectly into modern IT infrastructures. Both our team and our customers appreciate the reliability, flexibility, and ease of use. Pros Wildix has transformed the way we communicate with our customers. The integration with our CRM and the cloud-based flexibility make it a powerful, time-saving solution that supports both our internal and external collaboration. Cons The solution works great overall, but integration with third-party systems sometimes needs a bit of customization — it’s not always plug-and-play. Switched from [Pascom Cloud](https://www.capterra.com/p/203696/pascom-Cloud-PBX/)[3CX](https://www.capterra.com/p/158704/3CX/) We made the switch to Wildix to offer our clients a modern, cloud-based communication platform that integrates seamlessly with Microsoft 365 and our own CRM system, CUMAS365. It provided more flexibility, easier management, and a stronger focus on security and reliability. Review Source Response from Wildix OU December 11, 2025 Hello, Thanks for taking the time to write this review and for your positive feedback. We are happy you appreciate the innovative, flexible and easy to use architecture of our solution. Looking forward to many more interesting projects together with you. Best regards, Your Wildix Team VR Verified Reviewer Director Telecommunications Used the software for: 2+ years ### "Wildix = Your Flexible Friend" November 30, 2025 5.0 We have found the team at Wildix are helpful and are able to resolve any issues and give advice on set up and support of the system. Their new AI features will be of major benefit to new and existing customers. Pros Wildix can be used out of the box as a unified communication system or with some additional effort can be adapted to fit specific customer requirements. We have used Wildix where other vendor solutions would not deliver what the customer needed. Cons We had to invest time in training to learn how to configure the system, its not as intuitive as some systems, mainly because the system is capable of so much. As the system is intended for professionals to deploy on behalf of their customers the training issue is not a problem for a new customer to worry about. Alternatives considered [3CX](https://www.capterra.com/p/158704/3CX/)[Cloudya](https://www.capterra.com/p/184983/NFON/) Reason for choosing Wildix More flexible programming options which allowed greater functionility Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Fibre upgrade meant that ISDN lines had to be retired Review Source Response from Wildix OU December 23, 2025 Thank you for the feedback. We’re really glad to hear our team has been helpful and that Wildix is giving you the flexibility to meet customer needs where other solutions couldn’t. It’s great to know the AI features are already being seen as a strong benefit, and we appreciate you sharing your experience with us. DA Dean A. Geschäftsleitung Information Technology and Services Used the software for: 2+ years ### "Strong Vision, Weak Execution – A Partner Left in the Dark" September 30, 2025 2.0 We started our Wildix partnership with high expectations and strong commitment – including a decision to aim for Gold Partner status based on explicit promises of support. However, the promised support never came. For several years now, we've faced unanswered emails, unresolved technical issues, and vague responses that never lead to real solutions. We have invested significant resources – both time and money – into making Wildix work in our market, but without the support and transparency we were promised, that investment has not paid off. The platform has potential, but the partner management and operational delivery fall far short of expectations. Pros \- The unified communication concept combining hardware and software from a single vendor - Simple and user-friendly interface for end users - Attractive partner model in theory, with clear structure for status levels - Flexible integration options and potential for API-driven customization Cons \- Support and communication are unreliable and inconsistent - Longstanding technical issues (emergency calls, Classound, number porting) remain unresolved despite repeated escalation - Partner inquiries are ignored or answered with vague, non-binding statements - Marketing support is nearly non-existent; brand awareness in our market (Switzerland) is extremely low - MRR reporting was distorted by internal mistakes (e.g. licenses running out) and not corrected, despite promises - Downgrades are communicated indirectly via support tickets instead of transparent dialogue - Strategic partner commitments are not kept, and critical feedback is dismissed rather than resolved Review Source AS André S. Fachinformatiker für Systemintegration Information Technology and Services Used the software for: 2+ years ### "Honest Feedback" November 6, 2025 4.0 Good reliant products, easy to setup, good Support and very good reachability, very good Package as a ucc alternative to ms teams Pros The callserver and analytics, easy to setup, highly flexible, no issues with duo trunks, fast development Cons Hardware and pay by month policy (for Hardware), Classound policy & Software restrictions (Teams Integration!?) Dealroom in Salesforce? Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Wildix Lots of default phone functions missing in Teams, higher flexibility, better Ressource Management, call Control feature Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Overall bad experience with the implementation of App / Single number Concept in Mitel solutions Review Source Response from Wildix OU December 11, 2025 Hello, Thank you for taking the time to write this review. Your feedback is truely valuable for us. We are glade that our devices and software fits your needs and are as reliable as you expect. This is the focus of our work. Still also your feedback regarding processes and structures is valuable to us for we want to improve also the administrational aspects. Feedback like yours helps us to uncover the pain points. Thanks and best regards, Your Wildix Team DB Davide B. General manager Telecommunications Used the software for: 6-12 months ### "Wildix: An Integrated UC Platform Focused on Security and Performance" November 10, 2025 5.0 Pros Wildix stands out as one of the most complete and intuitive Unified Communications solutions on the market, offering a smooth experience both technically and operationally. The learning curve is surprisingly low: the interface is clear and modern, allowing users of all levels to quickly become familiar with the main functions. Thanks to a consistent configuration logic across all devices, deployment across large teams is seamless. Regarding team collaboration, Wildix enhances productivity through presence, chat, voice, and video meeting tools that simplify internal communication and project management. The platform allows document sharing and real-time tracking of interactions, boosting synergy across departments. Finally, communication channels and chat and messaging tools are extremely versatile. Calls, video calls, SMS, WhatsApp, and chat messages can all be managed within the same interface, making every interaction easy and centralized. In summary, Wildix combines ease of use, advanced security, and full integration in a single platform designed for modern collaboration and business efficiency. Cons Wildix enginners are too fast :-) every time I understood the news and how to propose to my customer they present other news :-) Switched from [Cloudya](https://www.capterra.com/p/184983/NFON/) After seeing the potential of Wildix’s sales intelligence and the ease of integration with HubSpot, I decided to change the collaboration solution used in the company. Review Source Response from Wildix OU December 5, 2025 Thank you for your in-depth review. We’re delighted that you value our unified communication approach, security, and ease of deployment. Innovation moving at speed is part of our DNA—and we’re glad to have partners who grow with us. MS Matt S. Sales Director Telecommunications Used the software for: 2+ years ### "Most Reliable App on Desktop & Mobile" October 23, 2025 4.0 We are a believer in the product; its been tried and tested and has some real USP's compared to our other platform providers. Pros The UC Collaboration on desktop and mobile is by far the most reliable we have used and the most simple to understand for our customers. Cons Being given initial gold status as part of the onboarding process; then having to keep to quarterly targets to retain this status; otherwise suffering price increases and a mention of having to pay £1500 per annum for use of Wildix support. Holland distribution is frustration resulting in longer lead times, inflated courier charges and further costs for breaking a pallet and box if we don't take a set Qty of the same item. Too much push on HaaS; not everyone wants this option; releasing newer handsets on HaaS and leaving the capex orders with old model stock. Switched from [Gamma](https://www.capterra.com/p/160341/Gamma/) WIldix has better UC features and Horizon is getting too stale and dated now. Review Source Response from Wildix OU November 26, 2025 Thank you for your partnership and for highlighting the reliability of our UC collaboration platform. We appreciate your constructive feedback on logistics, pricing, and HaaS — it’s incredibly valuable as we work to make the Wildix partner experience even better. Richard F. Technical Director Telecommunications Used the software for: 2+ years ### "Probably the best Telco vendor I've ever worked with" November 4, 2025 5.0 Wildix, like us at Everything Voice, are a forward thinking organisation that isn't stuck in the past. Their solutions are innovative and this helps drive customer demand. Technology changes at such a pace, traditional vendors either get left behind or leave the market completely. I've used Wildix's products since 2019 and the evolution of their product suite has surpassed any expectations. Their tech support team feel like an extension of your own teams and any query, no matter how small, is responded as if it were the most important query you've ever sent. Their marketing team are fantastic and nothing is too much trouble! Pros Having worked with many vendors over the last 30 years, it's refreshing to work with a vendor that listens, creates products with features we as partners ask for, one that actively takes an interest in your business and goes all out to make you feel part of a community. Cons Some solutions being Opex only. There are times whereby a new device or service is required only to find it's an opex only solution whereas the client may wish to purchase it outright. Switched from [Unify](https://www.capterra.com/p/10020612/Unify/) Advances in technology far surpassed what was available from Unify Review Source Response from Wildix OU November 26, 2025 Thank you, Richard, for taking the time to share such an insightful and encouraging review. We’re truly honoured by your words and thrilled to hear that Wildix has proven to be a trusted partner in driving innovation for your business. It’s especially rewarding to know that our focus on forward-thinking solutions, responsive technical support, and collaborative marketing resonates with you and your team at Everything Voice. Building a genuine sense of partnership and community is central to how we operate, and feedback like yours reinforces that we’re on the right path. VR Verified Reviewer CTO Telecommunications Used the software for: 2+ years ### "Why i think wildix is the best solution for our business" November 4, 2025 5.0 we are very happy and fullfills all our needs, our business needs very specific integrations and configurations that no other pbx could meet. Pros The features, flexibility of configurations and integrations with all our crm's. For example, we have an ivr that redirects the actual customers to their assigned managers. Cons it can be a little hard for a non technical person to start, but if you have a little knowledge is the best, you can do all kind of configurations. This is also why it becomes hard at first, you must know very well what you want to do. Switched from [Grandstream Wave](https://www.capterra.com/p/168626/Grandstream-Wave/) it didn't help us with all our integrations needs, nor with the easy remote acces to our extensions Review Source Response from Wildix OU November 26, 2025 Thank you very much for your valuable feedback and for being a long-time Wildix user. We’re delighted to hear that our solution continues to meet your business needs, especially in terms of flexibility, integrations, and advanced configurations tailored to your workflows. We completely understand that the initial setup can feel complex for non-technical users, and we truly appreciate your insight on this point. Our team is continuously working to make Wildix even more intuitive while maintaining the depth of customisation our partners value. FB Fabiano B. Tecnico informatico, programmatore Computer Software Used the software for: 2+ years ### "Reliable and modern UCC solution – great to sell and to use every day" November 10, 2025 5.0 Overall, the product is simple to use, highly adaptable to different needs, secure, and regularly updated — a truly reliable solution both for partners and end users. Pros We both resell and use the system internally. It’s a solid, modern and user-friendly UCC platform that works flawlessly. The WebRTC technology is outstanding — everything runs directly in the browser with no plugins or extra software needed. Administration is simple, and the system is stable, secure and constantly updated. Integrations with CRM, REST APIs and other business tools make it flexible for any customer. Support is fast and knowledgeable. Cons The DECT infrastructure can be quite expensive, and some desk phones are only available under an OpEx model. Switched from [Asterisk](https://www.capterra.com/p/60249/Asterisk/) limited support, complicated updates, a not-so-user-friendly interface, and the lack of true UCC features. Review Source Response from Wildix OU December 5, 2025 Thank you, Fabiano, for your long-term partnership and detailed technical feedback. We’re glad that WebRTC, integrations, and system reliability support both your internal use and your customers. Your note on DECT costs is received and appreciated. Thomas D. CEO Information Technology and Services Used the software for: 6-12 months ### "A great experience" November 3, 2025 5.0 A truly high-performing unified communications product, with almost limitless capabilities. The pre-sales team is extremely efficient in supporting us and providing answers tailored to our clients’ business needs. Pros Quality of support. PBX offer great feature, and possibility to do almost everything. Wildix teams is also very good. Cons Sometimes pricing policy is complicated in France. We'd also like few new features for call center, for example, the capacity to see all calls in one queue , and be able to pick up one specific call. Switched from [3CX](https://www.capterra.com/p/158704/3CX/) business partnership broken. We decided to find a correct partner. Review Source Response from Wildix OU November 26, 2025 Thank you for your feedback, Thomas. We’re pleased to hear that Wildix has provided a versatile and high-performing solution for your business, and that our pre-sales and support teams have been effective in assisting you. Your suggestions regarding call center enhancements and pricing are valuable, and we’ll ensure they’re shared with the product team for consideration. VR Verified Reviewer Director Information Technology and Services Used the software for: 6-12 months ### "Communications for the Healthcare sector " October 2, 2025 5.0 So far it has been a positive one that we look forward to developing to see where we can take our partnership. Pros We started working with Wildix to provide a robust telecoms system to our clients and we were first drawn to it when looking for a solid multi cell DECT solution for care homes. Wildix ticked all the boxes and has allowed us to provide a scalable unified communications platform. We have been especially impressed by how quickly we can roll out a system when needed and the flexibility to make changes when required. Cons Having to use Wildix handsets to get full functionality can be restrictive when clients are looking to change VOIP providers and have already invested in equipment they want to keep. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Became a Wildix Partner and wanted to use the product. Review Source Response from Wildix OU November 26, 2025 Thank you for your excellent review and for choosing Wildix as your partner in delivering communications for the healthcare sector. We’re delighted that our multi-cell DECT and unified communications solutions have met your clients’ needs and enabled smooth, scalable deployments. We appreciate your feedback regarding handset compatibility - our devices are designed to guarantee optimal performance and reliability, but we’re always looking for ways to offer greater flexibility while maintaining our quality standards. VR Verified Reviewer Tech Support Telecommunications Used the software for: 2+ years ### "Wildix operational performance" November 11, 2025 5.0 My overall experience with Wildix was generally positive regarding the core product and strategic capabilities, but sometimes challenging regarding operational consistency. On the positive side, the API-First structure and the complete Unified Communication suite were highly valued as they transformed the phone system into a measurable Marketing and Sales Tool, which is crucial for maximizing conversion and ROI. Pros As someone who has spent time working with and relying on the technical power behind successful sales strategies, what I valued most about Wildix the technology at the core and its API-First structure and complete Unified Communication (UC) suite. Wildix isn't just a phone system; it provides the secure, WebRTC foundation necessary to seamlessly fuse telephony with marketing. This turns the communication channel into a quantifiable Marketing and Sales Tool, which is crucial for maximizing conversion rates and proving ROI. The ability to integrate calls, video, and chat directly with CRM and automation platforms is the strategic key to higher revenue and better operating margins. Cons The primary difficulties included internal and external communication "lags", such as delays in posting new fees that then we had to give the customer, and general lack of coordinated information sharing. Review Source Response from Wildix OU December 11, 2025 Hello, Thank you for your detailed feedback and excellent rating. We’re glad to hear that you value Wildix’s API-first approach and unified communication suite, and that it’s helped you drive measurable results in marketing and sales. We appreciate your comments on communication consistency, feedback like this is essential as we continue improving our internal processes and partner support. Thank you for your continued trust in Wildix. VR Väino R. General manager Telecommunications Used the software for: 2+ years ### "Wildix -Secure, Unified Collaboration with Flexibility and Depth" November 17, 2025 5.0 Overall, my experience with Wildix has been very positive. It is a modern, secure, and feature rich unified communications platform that fits organizations needing an all in one solution for voice, video, messaging, and collaboration. While some special hardware is required in certain cases, for most customers the flexibility of installation and cloud architecture is a major advantage. For organizations that understand VoIP/UC or have technical support, Wildix offers excellent value and reliability—making sales, deployment, and support efficient and straightforward. However, for very small businesses with minimal IT resources, the administrative complexity, hardware limitations, and pricing model should be evaluated carefully. Training materials could also be improved for end users especially for shorter formats. If a company needs more than a basic phone system and values integrated messaging/video/voice along with strong security, Wildix is a highly compelling choice. But for the smallest organisations that only need a simple setup, the full capabilities of Wildix may be more than they need. Pros Speaking as both a local Wildix distributor and a daily end user, I can say the user interface is very intuitive especially for Collaboration, messaging, and X Bees. In our local market, one long standing challenge with global products has been local language support and the ability to adjust translations when needed. Wildix has solved this nicely. Switching between English and local language is smooth, and both technical staff and ordinary users find the portals easy to understand. The browser and mobile based apps have also made onboarding fast in organizations of any size. Wildix is secure by design. With earlier telecom systems, we often had long discussions with IT teams about firewall rules, VPNs, and external SBCs. Wildix changed that completely—WebRTC and native encryption meant that from day one we could deploy a secure solution without relying on external tools. It’s reassuring to tell customers that security is built in, not added later. Another major advantage is how Wildix brings voice, video, chat, messaging, and screen sharing together in one unified platform. Our technicians and office staff constantly use Wildix KITE to share files and screens, which makes internal processes much smoother. While some customers consider video less important, the integration of messaging and phone/video in one place remains a clear strength. From a hosting perspective, Wildix is extremely flexible. It can run on a customer’s local server, in our country local datacenter, or fully in AWS. This ensures support for modern features like transcription and AI driven functions. Overall, Wildix runs almost issue free, supports desk phones, mobile apps, and browser use, and is excellent for hybrid or remote work—something that became especially important during the COVID years. In our region, where most companies are small or small to medium, Wildix delivers very strong value compared to larger vendors. Cons Even though the Collaboration interface and mobile apps are intuitive, some users still need repeated training to avoid simple mistakes. For administrators or teams without VoIP experience, the system can require more effort and specialized help. Some customers want to reuse their existing phones or technical equipment. While this is sometimes possible, there are restrictions that can feel illogical. Hardware rental policies can also create confusion—certain devices are only available for rent, not purchase, which some customers don’t like. Pricing can also be challenging for very small companies. In some cases, customers must buy full feature packages even when they only need a few items. Because we need to provide local language documentation anyway, we often have to recreate training materials. The base documentation is sometimes too technical or not user friendly enough for end users. From a telecom and operational standpoint, updates should never be applied automatically without notifying partners or customers. Automatic updates have caused confusion, and not all new versions are fully stable. We need the ability to test updates on local installations before deploying them to customers. Review Source Response from Wildix OU December 11, 2025 Hi Väino, Thank you for your detailed review and excellent rating. We’re glad Wildix’s security, flexibility, and unified features continue to support your business and clients effectively. We appreciate your feedback on training, hardware options, and updates, it’s invaluable in helping us improve. Thanks again for your continued partnership. AB Ad B. Owner Information Technology and Services Used the software for: 2+ years ### "Reliable UCaaS platform for scalable contact centres" November 13, 2025 5.0 As a telecom provider operating in 170 countries, we appreciate Wildix's scalability and reliability. It has enabled us to modernize customer contact centres and provide robust telecom services. With future improvements in analytics and automation, the platform could further enhance operational efficiency. Pros Wildix offers a comprehensive unified communications platform that integrates seamlessly with our contact centre solutions. The intuitive interface and strong telephony features have enhanced customer interactions and improved team collaboration. Cons Reporting capabilities could be more advanced and the initial configuration requires time. Some advanced features require additional modules. Review Source Response from Wildix OU December 11, 2025 Hi Ad, Thank you for your great review and rating. We’re pleased to hear that Wildix’s scalability and reliability have supported your global operations and contact centre modernisation. Your suggestions on analytics, automation, and reporting are much appreciated, they help guide our ongoing improvements. FB Fabio B. CTO Information Technology and Services Used the software for: 2+ years ### "Complete and reliable solution for business communications" October 10, 2025 5.0 After two years of use in the IT sector, I can say that Wildix has genuinely improved our business communications. The ability to manage everything from a single platform - calls, video, chat, and CRM integration - has significantly simplified daily work. The time savings are tangible, especially thanks to automatic voicemail transcription. The ease of remote working and improved customer management have been concrete advantages for our small business. Technical support has always proven to be excellent. I recommend it without hesitation. Pros The comprehensive range of features offered: calls, video conferencing, chat, CRM integration, and mobile/web apps make Wildix a true all-in-one solution. The voicemail with automatic message transcription is particularly useful and saves a lot of time. Excellent for remote work and improving customer management. Technical support has always been prompt and efficient. Fair pricing compared to the value offered. Cons Honestly, I haven't encountered any significant issues. The system is stable, the features are well-suited to business needs, and the price-to-quality ratio is appropriate. Switched from [Asterisk](https://www.capterra.com/p/60249/Asterisk/) unified communication, mobile app, cloud Review Source Response from Wildix OU November 26, 2025 Thank you, Fabio! We’re glad Wildix has simplified your communications, supported remote work, and improved customer management — we appreciate your positive feedback on our support. Faize A. Managing Partner Telecommunications Used the software for: 1-2 years ### "A brand with a growth mindset" November 27, 2025 5.0 Wildix has a great team of people who love the brand and invest continuously in the growth and development of not only its solutions but the whole ecosystem of users and resellers. Pros I love the sales intelligence feature on Wildix X-bees - being able to quickly search for different topics and find relevant information is a time-saver. Also the ease of use of the interface and being able to change devices seamlessly during calls are unbeatable compared to the competition. Cons Lack of Turkish language support in the user interface at the moment - but hopefully that will change soon. Review Source Response from Wildix OU December 23, 2025 Thank you for the feedback. We’re thrilled to hear your kind words about the team, the ecosystem, and the growth mindset behind Wildix. It’s great to know x-bees and its sales intelligence features are saving you time and delivering a strong user experience. We appreciate you sharing your perspective and support! Oscar S. IT Computer Networking Used the software for: 1-2 years ### "A very good solution for your company's communications" September 30, 2025 5.0 My experience with Wildix I would rate as very good. I think they have a very good product adaptable to any company of any size. Pros The versatile solution it offers for the company's unified communications. Communication with support is very agile and fast. At a commercial level, they have many e-learning tools to train staff with their solutions. Cons Perhaps the bureaucracy when introducing an opportunity. When a process gets stuck, it is difficult to obtain a quick and agile solution. Review Source Response from Wildix OU November 26, 2025 Thank you, Oscar, for your positive review and for sharing your experience. We’re pleased to hear that you find Wildix adaptable, versatile, and well-supported, and that our training resources have been valuable for your team. We appreciate your feedback regarding process efficiency and will take your comments into consideration as we continue refining our partner experience. VR Verified Reviewer DIRECTEUR TECHNIQUE Information Technology and Services Used the software for: 2+ years ### "Keep up the good work." November 3, 2025 5.0 My overall experience with Wildix is really good. I would recommend this solution to people who want to quickly set up IP telephony and take advantage of the other services it offers. Pros What I appreciated about Wildix is how easy it is to get started. It allows you to quickly set up a solution. Cons What I liked the least might be the subtle things that make you spend a lot of time searching, but their customer support is efficient and helps quickly. Alternatives considered [3CX](https://www.capterra.com/p/158704/3CX/) Reason for choosing Wildix La facilité de mise en place des PBX CLoud. Review Source Response from Wildix OU November 26, 2025 Thanks for your review! We’re happy Wildix makes setup simple and that our support has been helpful. We appreciate your feedback on usability and are always working to make the experience even smoother. JB Jeff B. Technical Manage Voice Telecommunications Used the software for: 2+ years ### "Wildix pbx’es for regular and special needs" November 12, 2025 5.0 Wildix pbx’es are able to help customers with regular telephony and specific wishes therefor which other pbx suppliers are unable to achieve. Using external databases to route incoming calls to the desired call agent, creating a reservation frontend for a taxi company, call transcriptions, etc. It’s an all in one solution with remarkable characteristics and integration possibilities. Wildix has helped us onboard the bigger, sometimes international operating companies. Pros Enormous amount of configuration possibilities. Intuitive user interfaces for all types of users and administrators. Cons Maybe too many license possibilities. Pricing is somewhat complicated. Learning curve could be steep for some administators. Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) More desired functions for daily operations. Review Source Response from Wildix OU December 11, 2025 Hi Jeff, Thank you for your positive review and rating. We’re glad to hear that Wildix has supported your diverse telephony projects and helped onboard larger customers successfully. Your feedback on licensing and pricing clarity is very helpful, we’ll keep this in mind as we continue refining the platform. AB Alessandro B. Sales Engineer Internet Used the software for: 2+ years ### "Exciting innovations and improvements with Agentic AI and the new App" October 17, 2025 5.0 The Agentic AI features in the new WMS7 version are extremely powerful and compelling, opening up new scenarios and potential applications in the field of Unified Communication and Collaboration. Thanks to the use of Voice Bot technology, we can eliminate missed or abandoned calls and automate business processes. Moreover, the mobile app enables us to work without barriers, regardless of our geographic location, with the only requirement being an available internet connection. Pros The Collaboration 7 solution has significantly improved the user experience compared to the previous version, adding features of clear interest while maintaining the excellent technical support that distinguishes the vendor's services Cons Some features available in the previous version have not yet been implemented in Collaboration7, but I’ve already seen they’ve been added to the roadmap for the coming weeks Review Source Response from Wildix OU November 26, 2025 We’re delighted to hear that the new AI capabilities and mobile app are helping you work more efficiently! Thank you for recognizing our ongoing improvements in Collaboration 7 — your feedback helps us prioritize updates to make the platform even better. Ouziel M. DIRECTOR Computer Hardware Used the software for: 2+ years ### "Satisfait ." November 27, 2025 5.0 complete and intuitive solution, easy to program, works well . . Pros The functionalities are unlimited, we can develop very advanced functionalities. . Cons a little expensive . Review Source Response from Wildix OU December 23, 2025 Thank you for sharing your valuable feedback! We’re glad to hear you find Wildix complete, intuitive, and easy to program, with the flexibility to develop advanced functionalities. We appreciate you taking the time to share your experience. JD Jean D. GERANT Computer & Network Security Used the software for: 2+ years ### " successful trial with Wildix" October 7, 2025 5.0 Our company's first successful entry into the world of VOIP thanks to this solution. Support is available, which is not insignificant. Pros I appreciate the unified ecosystem where my colleagues can easily find all the important elements linked to our communications, contacts, management of shared answering machines, mobile application, etc. Cons W-AIR cordless phones are not very ergonomic, especially the office versions where the keys are too small. But since we have the application, we use W-AIR terminals less and less Alternatives considered [OVHcloud](https://www.capterra.com/p/229589/OVHcloud/) Reason for choosing Wildix a guarantee of security by this exosystem Review Source Response from Wildix OU November 26, 2025 Thank you, Jean! We’re glad to hear your first experience with VoIP through Wildix has been successful and that our unified ecosystem is helping your team stay connected. We appreciate your feedback. MG Mukul G. Director Information Technology and Services Used the software for: 2+ years ### "Very happy dealer" October 29, 2025 5.0 WE have grown our customer base with Wildix and the flexible solutions give us the edge over standardised Voip that are too common. The innovation opens new opportunities. Pros Innovative, modular, flexible and comprehensive solutions that can work in any environment. Includes native hardware. Cons W-AIR devices are expensive compared to Yealink DECT solutions. The stepped increases each year to retain Gold status. Review Source Response from Wildix OU November 26, 2025 Thank you, Mukul, for sharing your experience and for being such a valued partner. We’re thrilled to hear that Wildix’s innovation and flexibility have supported your business growth and helped you stand out from standard VoIP offerings. We also truly appreciate your honest feedback regarding W-AIR pricing and partner programme requirements. Our goal is always to ensure that every investment in Wildix technology delivers exceptional long-term value through reliability, performance, and the ongoing innovation that helps our partners stay ahead in a competitive market. Your input is invaluable as we continue refining our offerings to better support your success. Mark F. IT support lead Telecommunications Used the software for: 1-2 years ### "Great Cloud VoIP system" October 1, 2025 5.0 We have had a very positive experience overall, valuing both the intuitive system and reliable hardware Pros We value Wildix for its intuitive interface and flexible system, making communication easy and clear Cons While functional, the support is not as comprehensive as we would like, occasionally leaving gaps... Review Source Response from Wildix OU November 26, 2025 Thank you, Mark, for your review and for sharing your experience with Wildix. We’re glad you find the system intuitive and reliable, and that it’s helping your team communicate efficiently. We appreciate your feedback regarding support, we’re sorry to hear it hasn’t always met expectations, and we’ll review this internally to ensure we continue improving the consistency and coverage of our service. BJ Björn J. ITK Consultant Telecommunications Used the software for: 1-2 years ### "wildix is a highly professional PBX system." September 30, 2025 5.0 browser-based, cloud-first, easy to use, offers telephony, video and chat in one platform, is mobile-friendly with apps, secure thanks to native encryption, integrates easily with MS Teams and other tools, and offers innovative AI features. Pros Flexibility, innovations, portfolio, system stability and configuration, licensing model, support of the manufacturer, security Cons Update of Collab from 6 to 7 with the removal of some important features, which will hopefully be added back gradually. Bundel Teams Busy when busy at Classound Alternatives considered [Unify](https://www.capterra.com/p/10020612/Unify/)[3CX](https://www.capterra.com/p/158704/3CX/)[Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/)[NEC UNIVERGE](https://www.capterra.com/p/177210/NEC-UNIVERGE/)[STARFACE](https://www.capterra.com/p/175466/STARFACE/) Reason for choosing Wildix Wildix is the best PBX on the market for me Review Source Response from Wildix OU November 26, 2025 Thank you, Björn, for your positive review and for sharing your experience with Wildix. We’re glad that you value the platform’s innovation, flexibility, and ease of use across communication tools. We note your feedback regarding the update from Collaboration 6 to 7 and certain feature adjustments, your comments will be passed to the wider team for consideration as development continues. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.