# Wildix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Wildix the right Unified Communications solution for you? Explore 209 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/218251/Wildix/reviews --- Wildix 4.7 (209) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 23rd, 2026 # Reviews of Wildix Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews JD Jean D GERANTComputer & Network Security, 2 - 10 employeesUsed the software for: More than 2 years. “I appreciate the unified ecosystem where my colleagues can easily find all the important elements linked to our communications, contacts, management of shared answering machines, mobile application, etc.“ October 7, 2025 AC Alessandro C Tech SupportTelecommunications, 2 - 10 employeesUsed the software for: More than 2 years. “The primary difficulties included internal and external communication "lags", such as delays in posting new fees that then we had to give the customer, and general lack of coordinated information sharing.“ November 11, 2025 RS Ryan S DirectorInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “We've built custom solutions that handle call logging automatically, link calls to orders and enquiries, and attribute everything properly, saving our clients loads of time.“ October 1, 2025 TM Thomas M Cloud SysOpsInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Some basic features not implemented natively in the system, the documentation for the API system that doesn't include precise example for developing/testing features.“ November 10, 2025 KS Klaus S CEOComputer Networking, 2 - 10 employeesUsed the software for: 6-12 months. “Additionally, it offers strong security (WebRTC, 2FA, GDPR-compliant), integrates well with CRM systems, and boosts sales efficiency through web chat and AI features like Wilma AI.“ October 1, 2025 SB Silvia B Technical SalesInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “It's difficult to pass calls to colleagues via cell phone: When we receive calls on our cell phones and customers ask us to pass them on to a colleague, it is difficult and not very intuitive.“ October 24, 2025 RV Raquel V Gestora departamento comercialTelecommunications, 11 - 50 employeesUsed the software for: 1-2 years. “What I like about Wildix is its ability to adapt to any customer need in terms of incorporating artificial intelligence into their telephone system, controlling calls with statistics, or the ease of working that its unified communications provide.“ November 4, 2025 JD Jean D GERANTComputer & Network Security, 2 - 10 employeesUsed the software for: More than 2 years. “W-AIR cordless phones are not very ergonomic, especially the office versions where the keys are too small. But since we have the application, we use W-AIR terminals less and less“ October 7, 2025 ## Showing most helpful reviews Showing 1-25 of 209 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard F. Technical Director Telecommunications Used the software for: 2+ years ### "Probably the best Telco vendor I've ever worked with" November 4, 2025 5.0 , like us at Everything Voice, are a forward thinking organisation that isn't stuck in the past. Their solutions are innovative and this helps drive customer demand. Technology changes at such a pace, traditional vendors either get left behind or leave the market completely. I've used Wildix's products since 2019 and the evolution of their product suite has surpassed any expectations. Their tech support team feel like an extension of your own teams and any query, no matter how small, is responded as if it were the most important query you've ever sent. Their marketing team are fantastic and nothing is too much trouble! Pros Having worked with many vendors over the last 30 years, it's refreshing to work with a vendor that listens, creates products with features we as partners ask for, one that actively takes an interest in your business and goes all out to make you feel part of a community. Cons Some solutions being Opex only. There are times whereby a new device or service is required only to find it's an opex only solution whereas the client may wish to purchase it outright. Switched from [Unify](https://www.capterra.com/p/10020612/Unify/) Advances in technology far surpassed what was available from Unify Review Source Response from Wildix OU November 26, 2025 Thank you, Richard, for taking the time to share such an insightful and encouraging review. We’re truly honoured by your words and thrilled to hear that Wildix has proven to be a trusted partner in driving innovation for your business. It’s especially rewarding to know that our focus on forward-thinking solutions, responsive technical support, and collaborative marketing resonates with you and your team at Everything Voice. Building a genuine sense of partnership and community is central to how we operate, and feedback like yours reinforces that we’re on the right path. VR Verified Reviewer Director Telecommunications Used the software for: 2+ years ### "Wildix = Your Flexible Friend" November 30, 2025 5.0 We have found the team at are helpful and are able to resolve any issues and give advice on set up and support of the system. Their new AI features will be of major benefit to new and existing customers. Pros can be used out of the box as a unified communication system or with some additional effort can be adapted to fit specific customer requirements. We have used Wildix where other vendor solutions would not deliver what the customer needed. Cons We had to invest time in training to learn how to configure the system, its not as intuitive as some systems, mainly because the system is capable of so much. As the system is intended for professionals to deploy on behalf of their customers the training issue is not a problem for a new customer to worry about. Alternatives considered [3CX](https://www.capterra.com/p/158704/3CX/)[Cloudya](https://www.capterra.com/p/184983/NFON/) Reason for choosing Wildix More flexible programming options which allowed greater functionility Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Fibre upgrade meant that ISDN lines had to be retired Review Source Response from Wildix OU December 23, 2025 Thank you for the feedback. We’re really glad to hear our team has been helpful and that Wildix is giving you the flexibility to meet customer needs where other solutions couldn’t. It’s great to know the AI features are already being seen as a strong benefit, and we appreciate you sharing your experience with us. DA Dean A. Geschäftsleitung Information Technology and Services Used the software for: 2+ years ### "Strong Vision, Weak Execution – A Partner Left in the Dark" September 30, 2025 2.0 We started our partnership with high expectations and strong commitment – including a decision to aim for Gold Partner status based on explicit promises of support. However, the promised support never came. For several years now, we've faced unanswered emails, unresolved technical issues, and vague responses that never lead to real solutions. We have invested significant resources – both time and money – into making Wildix work in our market, but without the support and transparency we were promised, that investment has not paid off. The platform has potential, but the partner management and operational delivery fall far short of expectations. Pros \- The unified communication concept combining hardware and software from a single vendor - Simple and user-friendly interface for end users - Attractive partner model in theory, with clear structure for status levels - Flexible integration options and potential for API-driven customization Cons \- Support and communication are unreliable and inconsistent - Longstanding technical issues (emergency calls, Classound, number porting) remain unresolved despite repeated escalation - Partner inquiries are ignored or answered with vague, non-binding statements - Marketing support is nearly non-existent; brand awareness in our market (Switzerland) is extremely low - MRR reporting was distorted by internal mistakes (e.g. licenses running out) and not corrected, despite promises - Downgrades are communicated indirectly via support tickets instead of transparent dialogue - Strategic partner commitments are not kept, and critical feedback is dismissed rather than resolved Review Source AS André S. Fachinformatiker für Systemintegration Information Technology and Services Used the software for: 2+ years ### "Honest Feedback" November 6, 2025 4.0 Good reliant products, easy to setup, good Support and very good reachability, very good Package as a ucc alternative to ms teams Pros The callserver and analytics, easy to setup, highly flexible, no issues with duo trunks, fast development Cons Hardware and pay by month policy (for Hardware), Classound policy & Software restrictions (Teams Integration!?) Dealroom in Salesforce? Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Wildix Lots of default phone functions missing in Teams, higher flexibility, better Ressource Management, call Control feature Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Overall bad experience with the implementation of App / Single number Concept in Mitel solutions Review Source Response from Wildix OU December 11, 2025 Hello, Thank you for taking the time to write this review. Your feedback is truely valuable for us. We are glade that our devices and software fits your needs and are as reliable as you expect. This is the focus of our work. Still also your feedback regarding processes and structures is valuable to us for we want to improve also the administrational aspects. Feedback like yours helps us to uncover the pain points. Thanks and best regards, Your Wildix Team VR Verified Reviewer CTO Telecommunications Used the software for: 2+ years ### "Why i think wildix is the best solution for our business" November 4, 2025 5.0 we are very happy and fullfills all our needs, our business needs very specific integrations and configurations that no other pbx could meet. Pros The features, flexibility of configurations and integrations with all our crm's. For example, we have an ivr that redirects the actual customers to their assigned managers. Cons it can be a little hard for a non technical person to start, but if you have a little knowledge is the best, you can do all kind of configurations. This is also why it becomes hard at first, you must know very well what you want to do. Switched from [Grandstream Wave](https://www.capterra.com/p/168626/Grandstream-Wave/) it didn't help us with all our integrations needs, nor with the easy remote acces to our extensions Review Source Response from Wildix OU November 26, 2025 Thank you very much for your valuable feedback and for being a long-time Wildix user. We’re delighted to hear that our solution continues to meet your business needs, especially in terms of flexibility, integrations, and advanced configurations tailored to your workflows. We completely understand that the initial setup can feel complex for non-technical users, and we truly appreciate your insight on this point. Our team is continuously working to make Wildix even more intuitive while maintaining the depth of customisation our partners value. Markus H. CEO Information Technology and Services Used the software for: 1-2 years ### "Wildix – The Smart Way to Connect Teams and Clients" November 6, 2025 5.0 Our overall experience with has been excellent. The platform delivers stable, high-quality communication and integrates perfectly into modern IT infrastructures. Both our team and our customers appreciate the reliability, flexibility, and ease of use. Pros has transformed the way we communicate with our customers. The integration with our CRM and the cloud-based flexibility make it a powerful, time-saving solution that supports both our internal and external collaboration. Cons The solution works great overall, but integration with third-party systems sometimes needs a bit of customization — it’s not always plug-and-play. Switched from [Pascom Cloud](https://www.capterra.com/p/203696/pascom-Cloud-PBX/)[3CX](https://www.capterra.com/p/158704/3CX/) We made the switch to to offer our clients a modern, cloud-based communication platform that integrates seamlessly with Microsoft 365 and our own CRM system, CUMAS365. It provided more flexibility, easier management, and a stronger focus on security and reliability. Review Source Response from Wildix OU December 11, 2025 Hello, Thanks for taking the time to write this review and for your positive feedback. We are happy you appreciate the innovative, flexible and easy to use architecture of our solution. Looking forward to many more interesting projects together with you. Best regards, Your Wildix Team Robert B. Managing Director Computer & Network Security Used the software for: 2+ years ### "Great Platform" October 1, 2025 4.0 Overall is a great product. The features are very rich and they are innovating. My slight concern is the company feels slightly less friendly towards its partners more recently. Pros It’s very flexible to setup, being able to access the phone system through a web browser is very convenient and the mobile app just works Cons The billing team is troublesome. The goal posts have moved in certain areas which has meant we have had to change the way we quote for , or have lost margin in certain areas where I have contracts in place with clients Switched from [Nimbus](https://www.capterra.com/p/209356/Nimbus/) Flexibility of platform and features. Byron working etc Review Source Response from Wildix OU November 26, 2025 Thank you, Robert, for your feedback and for your continued partnership with Wildix. We’re glad to hear you value the platform’s flexibility and innovative features. We’re sorry to hear that there have been some situations recently that have affected your experience. We truly appreciate you bringing this to our attention and encourage you to discuss any specific concerns with your Wildix Account Manager so we can address them promptly. FB Fabiano B. Tecnico informatico, programmatore Computer Software Used the software for: 2+ years ### "Reliable and modern UCC solution – great to sell and to use every day" November 10, 2025 5.0 Overall, the product is simple to use, highly adaptable to different needs, secure, and regularly updated — a truly reliable solution both for partners and end users. Pros We both resell and use the system internally. It’s a solid, modern and user-friendly UCC platform that works flawlessly. The WebRTC technology is outstanding — everything runs directly in the browser with no plugins or extra software needed. Administration is simple, and the system is stable, secure and constantly updated. Integrations with CRM, REST APIs and other business tools make it flexible for any customer. Support is fast and knowledgeable. Cons The DECT infrastructure can be quite expensive, and some desk phones are only available under an OpEx model. Switched from [Asterisk](https://www.capterra.com/p/60249/Asterisk/) limited support, complicated updates, a not-so-user-friendly interface, and the lack of true UCC features. Review Source Response from Wildix OU December 5, 2025 Thank you, Fabiano, for your long-term partnership and detailed technical feedback. We’re glad that WebRTC, integrations, and system reliability support both your internal use and your customers. Your note on DECT costs is received and appreciated. VR Verified Reviewer Technician Information Technology and Services Used the software for: 2+ years ### "Wildix innovation" September 30, 2025 5.0 After trying several online PBXs, it is the one with the easiest installation and integration with apps / websites. The software they update improves with each update they release. The price per extension is reasonable. Pros What I like most about is ​​the mobility with the extension that does not require being in a physical place to be able to communicate. Cons As a technician, what I like least is the new website for managing registrations and new purchases, the old one is better Alternatives considered [3CX](https://www.capterra.com/p/158704/3CX/) Reason for choosing Wildix ease of use integrations and technical service Switched from [Avaya Spaces](https://www.capterra.com/p/202737/Avaya-Spaces/) the price was high and limited in integrations Review Source Response from Wildix OU November 26, 2025 Thank you for your review and for sharing your experience with Wildix. We’re pleased to hear that you value our solutions and the improvements made to the platform. We appreciate your feedback regarding SFPC, your comments will be passed to the wider team as we continue reviewing ways to enhance the user experience and management processes. Thomas D. CEO Information Technology and Services Used the software for: 6-12 months ### "A great experience" November 3, 2025 5.0 A truly high-performing unified communications product, with almost limitless capabilities. The pre-sales team is extremely efficient in supporting us and providing answers tailored to our clients’ business needs. Pros Quality of support. PBX offer great feature, and possibility to do almost everything. teams is also very good. Cons Sometimes pricing policy is complicated in France. We'd also like few new features for call center, for example, the capacity to see all calls in one queue , and be able to pick up one specific call. Switched from [3CX](https://www.capterra.com/p/158704/3CX/) business partnership broken. We decided to find a correct partner. Review Source Response from Wildix OU November 26, 2025 Thank you for your feedback, Thomas. We’re pleased to hear that Wildix has provided a versatile and high-performing solution for your business, and that our pre-sales and support teams have been effective in assisting you. Your suggestions regarding call center enhancements and pricing are valuable, and we’ll ensure they’re shared with the product team for consideration. NH Noah H. CEO Information Technology and Services Used the software for: 1-2 years ### "Personal impressions of an experienced ICT engineer" September 30, 2025 4.0 is a very useful, reliable and very flexibel system for all needs. In less then 60 minutes, the user has a powerful phone system available Pros is a perfect plug n play system overall with functional hardware, a lot of apps and integration possibilities as well as browser only useable. Cons In the new Collaboration 7 are a lot of functions not available as in Collaboration 6. We are missing reception functions to hold and monitor more then one call and put through it to available people. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) is an exciting alternative and a dedicated solution due to the all Microsoft approach. Review Source Response from Wildix OU November 26, 2025 Thank you, Noah, for your detailed review and for sharing your experience with Wildix. We’re pleased to hear that you value the system’s flexibility, reliability, and ease of setup, as well as its integration capabilities. We appreciate your feedback regarding features in Collaboration 7, it’s valuable input that helps us continue refining the platform to better support user needs and workflows. MS Max S. IT Business Manager Telecommunications Used the software for: 1-2 years ### "Wildix - a step into the future" September 30, 2025 4.0 Pros What I like most about is that the company places a strong emphasis on innovation and user-friendliness. Especially positive is that you can control everything from a single platform – telephony, video conferencing, chat, and collaboration tools – without complicated additional software. Cons Managing projects through Salesforce is unusual for us and therefore rather difficult. Likewise, orders cannot be changed or canceled directly; they can only be processed through support. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) is ​​more flexible, better scalable and better suited to our business needs Review Source Response from Wildix OU November 26, 2025 Thank you, Max, for your review and for sharing your experience. We’re glad to hear that you value Wildix’s innovation, user-friendliness, and unified platform for communication and collaboration. We appreciate your feedback, your comments are helpful as we continue to review and refine our internal processes. VR Verified Reviewer Software House Information Services Used the software for: 6-12 months ### "Finally Keeping Pace with Technology (Actually, a Step Ahead)" November 7, 2025 5.0 Thanks to the collaboration with the Technical Support and the R&D team, we were able to integrate our software in just a few months, and, as a result, we provided our clients with a complete and technologically advanced solution. Pros We have been a Partner for about a year, and the thing that immediately impressed us is the speed at which the company keeps up with technological evolution. We came from a completely opposite situation that slowed us down for several years. Thanks to Wildix Collaboration, we are rapidly catching up in terms of communication and integration. The product is reliable, comprehensive, and, fundamentally, always up-to-date. A real relief and an accelerator for our business Cons Just a few features, but they are negligible and subject to personal opinion anyway. Offset by all the other positives Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Not keeping pace with current technology Review Source Response from Wildix OU December 11, 2025 Hello, Thank you for your excellent feedback and high rating. We’re delighted that our collaboration and support helped you integrate your software quickly and deliver advanced solutions to your clients. Your recognition of our pace of innovation and reliability means a lot to us. We’re glad to be part of your continued growth. RS Ryan S. Director Information Technology and Services Used the software for: 1-2 years ### "Powerful APIs and Easy Deployment" October 1, 2025 5.0 As an IT solutions provider, has proven to be a solid partner for our business. The combination of x-bees transcription features and powerful APIs has enhanced our service delivery significantly. The ease of deployment means we can keep multiple client projects moving efficiently, and the support team sorts us out quickly when needed. It's helped us deliver better communication solutions to our clients while keeping our own operations running smoothly. Pros The x-bees transcription feature has been brilliant - live sales analysis with automatic summaries and action points means we never miss client requirements. As a bespoke software company, 's APIs are incredibly powerful yet simple to integrate. We've built custom solutions that handle call logging automatically, link calls to orders and enquiries, and attribute everything properly, saving our clients loads of time. Deployment is genuinely quick and straightforward, so we can deliver to clients fast. Support is always reliable when we need them. Cons Honestly, we haven't encountered any significant issues. If we had to say something, perhaps more detailed API documentation would be helpful, but it's never stopped us getting things done & integrated. One latest suggestion we have too is to include Sales Analysis & transcriptions in x-bees mobile app. Review Source Response from Wildix OU December 23, 2025 Thank you for the fantastic review. We’re thrilled to hear how Wildix and x-bees are helping you enhance service delivery through powerful APIs, transcription, and fast deployments. It’s great to know the platform is supporting both your client projects and internal operations. We also appreciate the suggestions around API documentation and mobile access for sales analysis, and we’ll be sure to share this feedback with our team. DC Daniel C. CFO Computer & Network Security Used the software for: 1-2 years ### "A Reliable and Modern Communication Solution" October 9, 2025 5.0 Overall, our experience with has been positive. It has enhanced our internal communications and allowed us to manage calls more efficiently. With a few refinements, it could become even better Pros What I appreciated most is the seamless integration with our workflow, the intuitive user interface, and the prompt customer support. Cons Some modules could benefit from additional customization options or improved documentation. Occasionally we faced minor delays in advanced feature implementation. Review Source Response from Wildix OU November 26, 2025 Thank you, Daniel! We’re glad to hear Wildix has improved your internal communications and workflow, and we appreciate your feedback on customization and documentation as we continue enhancing the platform. VR Verified Reviewer Ingeniero de Soporte Telecommunications Used the software for: 2+ years ### "Quality, price, value and leader in its field" September 30, 2025 5.0 Overall, the experience has been excellent. They always know how to provide solutions for clients, and their response times are very fast in every way. Pros is ​​always at the forefront of technology, and its solutions can be adapted to various types of clients. Pay-as-you-go is the best. Cons For now, in my case, I'd just say it's a more visual option when working with Dialplan. It would make it faster when searching for a configuration or troubleshooting an issue. Review Source Response from Wildix OU November 26, 2025 Thank you for your excellent review and for your continued partnership with Wildix. We’re delighted that you value our technology, adaptability, and fast support. We appreciate your suggestion regarding a more visual approach to Dialplan management, your feedback is valuable and will be shared with the wider team for consideration. TV Tobias V. Telematiker Projektleiter Electrical/Electronic Manufacturing Used the software for: 2+ years ### "A Reliable and Modern Communication Solution" October 30, 2025 5.0 has provided us with a stable, efficient, and modern communication platform. The integration of telephony, video, and chat into one browser-based system has simplified our workflow and increased productivity across the team Pros What I liked most about is how seamlessly it integrates communication tools — phone, chat, video, and collaboration — into one unified platform. It’s reliable, user-friendly, and makes managing communications across the company much easier. Cons There isn’t much to dislike, but the user interface could be a bit more modern and customizable. A few extra options for personalization would make it even better. Review Source Response from Wildix OU December 11, 2025 Thanks for your time and the open feedback. We are happy that our solution is a great fit for your company and looking forward to support you further on for the upcoming years. AM Amir M. Technical Pre Sales Telecommunications Used the software for: 2+ years ### "Working with Wildix as a "Diamond" partner " October 2, 2025 5.0 My overall experience with has been very positive. The platforms on offer ( Collaboration / X-Bees & X-Hoppers" ) are intuitive, reliable, and has streamlined our customers communications. The ongoing support from the Wildix team has been consistent and responsive. Pros always offered state of the art products ( Hardware / Software ) the customer care team is always very helpful and response times are outstanding. Cons Not all hardware is currently available for purchase on CaPex. The platform showcases a selected range of devices and accessories, but some products may only be purchasable through " HWaaS" ( although understand the benefits of HWaaS" ) Review Source Response from Wildix OU November 26, 2025 Thank you, Amir, for your fantastic review and for your continued partnership as a Diamond partner. We’re delighted that our platforms and support have helped streamline your customers’ communications and that you value the quality of our products and service. We also appreciate your note regarding hardware availability — your feedback is valuable as we continue evaluating how best to meet the diverse needs of our partners and customers. Matteo D. responsabile tecnico Telecommunications Used the software for: 2+ years ### "best in the world" November 10, 2025 5.0 Overall, my experience with is very good: it works great, it is fast, easy to use, and highly integrable. Pros The collaboration features, and the dedicated smartphone app are what I liked most about ..... Cons The main downside is the limited flexibility regarding licensing options and the overall costs for specific features. Review Source Response from Wildix OU December 5, 2025 Thank you, Matteo, for your strong endorsement. We’re pleased that collaboration features and mobile functionality stand out for you. We also appreciate your candid feedback on licensing flexibility and will continue working to improve in this area. AB Aicha B. Presales specialist Information Technology and Services Used the software for: 1-2 years ### " A practical solution that really improved how we work" October 10, 2025 5.0 Overall, has been a solid, reliable solution for both us and our clients. It’s ideal for small and medium businesses that want to simplify communication and improve efficiency without needing complex IT resources.After seeing the results firsthand, I can say Wildix truly helps companies communicate better, faster and smarter. Pros What I appreciate most about is how practical it is for companies that want to modernize communication without overcomplicating things. At Tecnologieufficio, we’ve implemented x-bees, Voicebot, and AI Data Boost for a car dealership that needed to manage a very high volume of incoming calls. With Wildix, their workflow finally became organized: fewer missed calls, faster responses, and real visibility into each customer interaction.The AI transcription and CRM integration make a big difference in daily operations — everything stays tracked and easy to follow up. Cons Sometimes the initial setup can feel a bit technical, especially when integrating different systems or CRMs.However, once the configuration is complete, the platform runs smoothly and requires very little maintenance. It’s a small effort for a big long-term payoff. Review Source Response from Wildix OU November 26, 2025 Thank you, Aicha! We’re glad to hear Wildix has helped streamline communication and improve efficiency for both your team and clients, and we appreciate your feedback on setup. JB Jeff B. Technical Manage Voice Telecommunications Used the software for: 2+ years ### "Wildix pbx’es for regular and special needs" November 12, 2025 5.0 pbx’es are able to help customers with regular telephony and specific wishes therefor which other pbx suppliers are unable to achieve. Using external databases to route incoming calls to the desired call agent, creating a reservation frontend for a taxi company, call transcriptions, etc. It’s an all in one solution with remarkable characteristics and integration possibilities. Wildix has helped us onboard the bigger, sometimes international operating companies. Pros Enormous amount of configuration possibilities. Intuitive user interfaces for all types of users and administrators. Cons Maybe too many license possibilities. Pricing is somewhat complicated. Learning curve could be steep for some administators. Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) More desired functions for daily operations. Review Source Response from Wildix OU December 11, 2025 Hi Jeff, Thank you for your positive review and rating. We’re glad to hear that Wildix has supported your diverse telephony projects and helped onboard larger customers successfully. Your feedback on licensing and pricing clarity is very helpful, we’ll keep this in mind as we continue refining the platform. DC Dario C. Sales Manager Computer Hardware Used the software for: 1-2 years ### "Facilitating Smart Working and Team Collaboration" October 15, 2025 5.0 Pros One of ’s main strengths lies in its ease of use. The ability to work from anywhere, with full functionality available on both desktop and mobile devices, greatly facilitated our transition to smart working. The platform has proven to be stable and reliable, with no downtime or lost calls. The technical support team has also been consistently available and competent, always providing prompt responses and effective solutions to any request. Cons The initial setup required some time and internal coordination, particularly to fully integrate the system with our existing tools and workflows. However, this was largely mitigated by the excellent support team, who guided us through every step. At the beginning, using the platform to enter orders was not very straightforward, as some functions take a bit of practice to use smoothly. Additionally, while the user interface is generally intuitive, a few advanced features could benefit from more detailed documentation or onboarding materials — especially for less tech-savvy users. Review Source Response from Wildix OU December 5, 2025 Thank you, Dario, for your detailed feedback. We’re pleased that Wildix supported your transition to smart working with stability and reliability. Your comments on onboarding and documentation are highly valuable to us. Andrea L. mr Information Technology and Services Used the software for: 2+ years ### "Wildix Solution" November 10, 2025 5.0 Partner for over 10 years, specializing in complex IT infrastructures and systems integration. Dell and Microsoft Gold Partner, specializing in cybersecurity. Pros Very complete communication solution in both hardware and software, simple to use and with excellent technical support Cons Sometimes the strategy and commercial vision are not clear and transparent and the logic is learned over time Review Source Response from Wildix OU December 5, 2025 Thank you, Andrea, for over 10 years of collaboration. We’re pleased that you value the completeness of the solution and our support. Your feedback on commercial clarity is important and helps us improve transparency with our partners. JD Jean D. GERANT Computer & Network Security Used the software for: 2+ years ### " successful trial with Wildix" October 7, 2025 5.0 Our company's first successful entry into the world of VOIP thanks to this solution. Support is available, which is not insignificant. Pros I appreciate the unified ecosystem where my colleagues can easily find all the important elements linked to our communications, contacts, management of shared answering machines, mobile application, etc. Cons W-AIR cordless phones are not very ergonomic, especially the office versions where the keys are too small. But since we have the application, we use W-AIR terminals less and less Alternatives considered [OVHcloud](https://www.capterra.com/p/229589/OVHcloud/) Reason for choosing Wildix a guarantee of security by this exosystem Review Source Response from Wildix OU November 26, 2025 Thank you, Jean! We’re glad to hear your first experience with VoIP through Wildix has been successful and that our unified ecosystem is helping your team stay connected. We appreciate your feedback. Igor Ivan P. IT Manager Computer & Network Security Used the software for: 1-2 years ### "Wildix: A Secure, Innovative UCaaS Solution" November 10, 2025 5.0 delivers a secure, innovative UCaaS platform that simplifies communication and boosts productivity, but requires careful handling of updates and cost management Pros Ease of use and reliability, UFC and WebRTC services, security by design, agentic AI & automation, integration and scalability Cons Some audio quality and stability issues, SMS/text messaging is not included by default, costs for premium features and hardware Review Source Response from Wildix OU December 23, 2025 Thank you for the detailed review. We’re glad to hear you value Wildix’s ease of use, reliability, security-first approach, and the flexibility provided by WebRTC, AI, and integrations. We also appreciate your honest feedback regarding audio quality, SMS availability, and premium feature costs. 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