--- title: "Wildix Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Wildix the right Cloud Communication Platform solution for you? Explore 209 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/218251/Wildix/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Wildix 4.7 (209) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Wildix Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews RV Raquel V Gestora departamento comercialTelecommunications, 11 - 50 employeesUsed the software for: 1-2 years. “What I like about Wildix is its ability to adapt to any customer need in terms of incorporating artificial intelligence into their telephone system, controlling calls with statistics, or the ease of working that its unified communications provide.“ November 4, 2025 AC Alessandro C Tech SupportTelecommunications, 2 - 10 employeesUsed the software for: More than 2 years. “The primary difficulties included internal and external communication "lags", such as delays in posting new fees that then we had to give the customer, and general lack of coordinated information sharing.“ November 11, 2025 Markus H CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “The integration with our CRM and the cloud-based flexibility make it a powerful, time-saving solution that supports both our internal and external collaboration.“ November 6, 2025 TM Thomas M Cloud SysOpsInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Some basic features not implemented natively in the system, the documentation for the API system that doesn't include precise example for developing/testing features.“ November 10, 2025 AB Alessandro B CeoTelecommunications, 11 - 50 employeesUsed the software for: More than 2 years. “I have been working with the brand for more than 15 years and can confirm the reliability and presence on the market of a cutting-edge, stable and extremely flexible the discontinuation of switch products, which I found to be very good value for money, especially for managing the sync protocol relating to DECT systems.“ November 6, 2025 SB Silvia B Technical SalesInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “It's difficult to pass calls to colleagues via cell phone: When we receive calls on our cell phones and customers ask us to pass them on to a colleague, it is difficult and not very intuitive.“ October 24, 2025 AC Alessandro C Tech SupportTelecommunications, 2 - 10 employeesUsed the software for: More than 2 years. “The ability to integrate calls, video, and chat directly with CRM and automation platforms is the strategic key to higher revenue and better operating margins.“ November 11, 2025 ST Sebastian T System EngineerComputer & Network Security, 11 - 50 employeesUsed the software for: Less than 6 months. “It’s annoying that the rental of the devices and the Cloud PBX starts on a fixed date and cannot be aligned or adjusted in coordination with the partner.“ November 10, 2025 ## Showing most helpful reviews Showing 1-25 of 209 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Markus H. CEO Information Technology and Services Used the software for: 1-2 years ### "Wildix – The Smart Way to Connect Teams and Clients" November 6, 2025 5.0 Our overall experience with Wildix has been excellent. The platform delivers stable, high-quality communication and integrates perfectly into modern IT infrastructures. Both our team and our customers appreciate the reliability, flexibility, and ease of use. Pros Wildix has transformed the way we communicate with our customers. The integration with our CRM and the cloud-based flexibility make it a powerful, time-saving solution that supports both our internal and external collaboration. Cons The solution works great overall, but integration with third-party systems sometimes needs a bit of customization — it’s not always plug-and-play. Switched from [Pascom Cloud](https://www.capterra.com/p/203696/pascom-Cloud-PBX/)[3CX](https://www.capterra.com/p/158704/3CX/) We made the switch to Wildix to offer our clients a modern, cloud-based communication platform that integrates seamlessly with Microsoft 365 and our own CRM system, CUMAS365. It provided more flexibility, easier management, and a stronger focus on security and reliability. Review Source Response from Wildix OU December 11, 2025 Hello, Thanks for taking the time to write this review and for your positive feedback. We are happy you appreciate the innovative, flexible and easy to use architecture of our solution. Looking forward to many more interesting projects together with you. Best regards, Your Wildix Team VR Verified Reviewer Director Telecommunications Used the software for: 2+ years ### "Wildix = Your Flexible Friend" November 30, 2025 5.0 We have found the team at Wildix are helpful and are able to resolve any issues and give advice on set up and support of the system. Their new AI features will be of major benefit to new and existing customers. Pros Wildix can be used out of the box as a unified communication system or with some additional effort can be adapted to fit specific customer requirements. We have used Wildix where other vendor solutions would not deliver what the customer needed. Cons We had to invest time in training to learn how to configure the system, its not as intuitive as some systems, mainly because the system is capable of so much. As the system is intended for professionals to deploy on behalf of their customers the training issue is not a problem for a new customer to worry about. Alternatives considered [3CX](https://www.capterra.com/p/158704/3CX/)[NFON Cloud Telephony](https://www.capterra.com/p/184983/NFON/) Reason for choosing Wildix More flexible programming options which allowed greater functionility Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Fibre upgrade meant that ISDN lines had to be retired Review Source Response from Wildix OU December 23, 2025 Thank you for the feedback. We’re really glad to hear our team has been helpful and that Wildix is giving you the flexibility to meet customer needs where other solutions couldn’t. It’s great to know the AI features are already being seen as a strong benefit, and we appreciate you sharing your experience with us. DA Dean A. Geschäftsleitung Information Technology and Services Used the software for: 2+ years ### "Strong Vision, Weak Execution – A Partner Left in the Dark" September 30, 2025 2.0 We started our Wildix partnership with high expectations and strong commitment – including a decision to aim for Gold Partner status based on explicit promises of support. However, the promised support never came. For several years now, we've faced unanswered emails, unresolved technical issues, and vague responses that never lead to real solutions. We have invested significant resources – both time and money – into making Wildix work in our market, but without the support and transparency we were promised, that investment has not paid off. The platform has potential, but the partner management and operational delivery fall far short of expectations. Pros \- The unified communication concept combining hardware and software from a single vendor - Simple and user-friendly interface for end users - Attractive partner model in theory, with clear structure for status levels - Flexible integration options and potential for API-driven customization Cons \- Support and communication are unreliable and inconsistent - Longstanding technical issues (emergency calls, Classound, number porting) remain unresolved despite repeated escalation - Partner inquiries are ignored or answered with vague, non-binding statements - Marketing support is nearly non-existent; brand awareness in our market (Switzerland) is extremely low - MRR reporting was distorted by internal mistakes (e.g. licenses running out) and not corrected, despite promises - Downgrades are communicated indirectly via support tickets instead of transparent dialogue - Strategic partner commitments are not kept, and critical feedback is dismissed rather than resolved Review Source DB Davide B. General manager Telecommunications Used the software for: 6-12 months ### "Wildix: An Integrated UC Platform Focused on Security and Performance" November 10, 2025 5.0 Pros Wildix stands out as one of the most complete and intuitive Unified Communications solutions on the market, offering a smooth experience both technically and operationally. The learning curve is surprisingly low: the interface is clear and modern, allowing users of all levels to quickly become familiar with the main functions. Thanks to a consistent configuration logic across all devices, deployment across large teams is seamless. Regarding team collaboration, Wildix enhances productivity through presence, chat, voice, and video meeting tools that simplify internal communication and project management. The platform allows document sharing and real-time tracking of interactions, boosting synergy across departments. Finally, communication channels and chat and messaging tools are extremely versatile. Calls, video calls, SMS, WhatsApp, and chat messages can all be managed within the same interface, making every interaction easy and centralized. In summary, Wildix combines ease of use, advanced security, and full integration in a single platform designed for modern collaboration and business efficiency. Cons Wildix enginners are too fast :-) every time I understood the news and how to propose to my customer they present other news :-) Switched from [NFON Cloud Telephony](https://www.capterra.com/p/184983/NFON/) After seeing the potential of Wildix’s sales intelligence and the ease of integration with HubSpot, I decided to change the collaboration solution used in the company. Review Source Response from Wildix OU December 5, 2025 Thank you for your in-depth review. We’re delighted that you value our unified communication approach, security, and ease of deployment. Innovation moving at speed is part of our DNA—and we’re glad to have partners who grow with us. Richard F. Technical Director Telecommunications Used the software for: 2+ years ### "Probably the best Telco vendor I've ever worked with" November 4, 2025 5.0 Wildix, like us at Everything Voice, are a forward thinking organisation that isn't stuck in the past. Their solutions are innovative and this helps drive customer demand. Technology changes at such a pace, traditional vendors either get left behind or leave the market completely. I've used Wildix's products since 2019 and the evolution of their product suite has surpassed any expectations. Their tech support team feel like an extension of your own teams and any query, no matter how small, is responded as if it were the most important query you've ever sent. Their marketing team are fantastic and nothing is too much trouble! Pros Having worked with many vendors over the last 30 years, it's refreshing to work with a vendor that listens, creates products with features we as partners ask for, one that actively takes an interest in your business and goes all out to make you feel part of a community. Cons Some solutions being Opex only. There are times whereby a new device or service is required only to find it's an opex only solution whereas the client may wish to purchase it outright. Switched from [Unify](https://www.capterra.com/p/10020612/Unify/) Advances in technology far surpassed what was available from Unify Review Source Response from Wildix OU November 26, 2025 Thank you, Richard, for taking the time to share such an insightful and encouraging review. We’re truly honoured by your words and thrilled to hear that Wildix has proven to be a trusted partner in driving innovation for your business. It’s especially rewarding to know that our focus on forward-thinking solutions, responsive technical support, and collaborative marketing resonates with you and your team at Everything Voice. Building a genuine sense of partnership and community is central to how we operate, and feedback like yours reinforces that we’re on the right path. VR Verified Reviewer CTO Telecommunications Used the software for: 2+ years ### "Why i think wildix is the best solution for our business" November 4, 2025 5.0 we are very happy and fullfills all our needs, our business needs very specific integrations and configurations that no other pbx could meet. Pros The features, flexibility of configurations and integrations with all our crm's. For example, we have an ivr that redirects the actual customers to their assigned managers. Cons it can be a little hard for a non technical person to start, but if you have a little knowledge is the best, you can do all kind of configurations. This is also why it becomes hard at first, you must know very well what you want to do. Switched from [Grandstream Wave](https://www.capterra.com/p/168626/Grandstream-Wave/) it didn't help us with all our integrations needs, nor with the easy remote acces to our extensions Review Source Response from Wildix OU November 26, 2025 Thank you very much for your valuable feedback and for being a long-time Wildix user. We’re delighted to hear that our solution continues to meet your business needs, especially in terms of flexibility, integrations, and advanced configurations tailored to your workflows. We completely understand that the initial setup can feel complex for non-technical users, and we truly appreciate your insight on this point. Our team is continuously working to make Wildix even more intuitive while maintaining the depth of customisation our partners value. FB Fabiano B. Tecnico informatico, programmatore Computer Software Used the software for: 2+ years ### "Reliable and modern UCC solution – great to sell and to use every day" November 10, 2025 5.0 Overall, the product is simple to use, highly adaptable to different needs, secure, and regularly updated — a truly reliable solution both for partners and end users. Pros We both resell and use the system internally. It’s a solid, modern and user-friendly UCC platform that works flawlessly. The WebRTC technology is outstanding — everything runs directly in the browser with no plugins or extra software needed. Administration is simple, and the system is stable, secure and constantly updated. Integrations with CRM, REST APIs and other business tools make it flexible for any customer. Support is fast and knowledgeable. Cons The DECT infrastructure can be quite expensive, and some desk phones are only available under an OpEx model. Switched from [Asterisk](https://www.capterra.com/p/60249/Asterisk/) limited support, complicated updates, a not-so-user-friendly interface, and the lack of true UCC features. Review Source Response from Wildix OU December 5, 2025 Thank you, Fabiano, for your long-term partnership and detailed technical feedback. We’re glad that WebRTC, integrations, and system reliability support both your internal use and your customers. Your note on DECT costs is received and appreciated. Robert B. Managing Director Computer & Network Security Used the software for: 2+ years ### "Great Platform" October 1, 2025 4.0 Overall Wildix is a great product. The features are very rich and they are innovating. My slight concern is the company feels slightly less friendly towards its partners more recently. Pros It’s very flexible to setup, being able to access the phone system through a web browser is very convenient and the mobile app just works Cons The billing team is troublesome. The goal posts have moved in certain areas which has meant we have had to change the way we quote for Wildix, or have lost margin in certain areas where I have contracts in place with clients Switched from [Nimbus](https://www.capterra.com/p/209356/Nimbus/) Flexibility of platform and features. Byron working etc Review Source Response from Wildix OU November 26, 2025 Thank you, Robert, for your feedback and for your continued partnership with Wildix. We’re glad to hear you value the platform’s flexibility and innovative features. We’re sorry to hear that there have been some situations recently that have affected your experience. We truly appreciate you bringing this to our attention and encourage you to discuss any specific concerns with your Wildix Account Manager so we can address them promptly. VR Verified Reviewer Technician Information Technology and Services Used the software for: 2+ years ### "Wildix innovation" September 30, 2025 5.0 After trying several online PBXs, it is the one with the easiest installation and integration with apps / websites. The software they update improves with each update they release. The price per extension is reasonable. Pros What I like most about Wildix is ​​the mobility with the extension that does not require being in a physical place to be able to communicate. Cons As a technician, what I like least is the new website for managing registrations and new purchases, the old one is better Alternatives considered [3CX](https://www.capterra.com/p/158704/3CX/) Reason for choosing Wildix ease of use integrations and technical service Switched from [Avaya Spaces](https://www.capterra.com/p/202737/Avaya-Spaces/) the price was high and limited in integrations Review Source Response from Wildix OU November 26, 2025 Thank you for your review and for sharing your experience with Wildix. We’re pleased to hear that you value our solutions and the improvements made to the platform. We appreciate your feedback regarding SFPC, your comments will be passed to the wider team as we continue reviewing ways to enhance the user experience and management processes. Thomas D. CEO Information Technology and Services Used the software for: 6-12 months ### "A great experience" November 3, 2025 5.0 A truly high-performing unified communications product, with almost limitless capabilities. The pre-sales team is extremely efficient in supporting us and providing answers tailored to our clients’ business needs. Pros Quality of support. PBX offer great feature, and possibility to do almost everything. Wildix teams is also very good. Cons Sometimes pricing policy is complicated in France. We'd also like few new features for call center, for example, the capacity to see all calls in one queue , and be able to pick up one specific call. Switched from [3CX](https://www.capterra.com/p/158704/3CX/) business partnership broken. We decided to find a correct partner. Review Source Response from Wildix OU November 26, 2025 Thank you for your feedback, Thomas. We’re pleased to hear that Wildix has provided a versatile and high-performing solution for your business, and that our pre-sales and support teams have been effective in assisting you. Your suggestions regarding call center enhancements and pricing are valuable, and we’ll ensure they’re shared with the product team for consideration. JG Johannes G. IT-Systemelektroniker Information Technology and Services Used the software for: 1-2 years ### "Experience with Wildix" October 1, 2025 5.0 My overall experience with Wildix has been excellent. The platform is reliable, user-friendly, and provides all the key communication tools in one place. It has improved collaboration across our team and works well both in the office and remotely Pros All-in-one communication: Phone, chat, and video conferencing combined in one platform. Support & service: Fast and knowledgeable assistance when needed. Scalability: Easily adaptable to growing business needs Cons User interface design: While functional, the interface could look more modern and visually appealing. Learning curve for advanced features: Some of the more powerful tools require extra training to use effectively. Switched from [MiVoice Business](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) We wanted to move away from outdated phone systems and adopt a more modern, cloud-based communication solution Review Source Response from Wildix OU November 26, 2025 Thank you, Johannes, for your review and for sharing your experience with Wildix. We’re glad to hear that the platform’s reliability, scalability, and all-in-one communication tools have enhanced collaboration across your team.We appreciate your feedback on the user interface and learning curve, it’s valuable input that helps us continue refining both the design and usability of our solutions. AL Axel L. CTO Information Technology and Services Used the software for: 2+ years ### "Wildix, the best support at market" October 31, 2025 5.0 We have not regretted choosing Wildix as our main vendor, as it has allowed us to meet all of our customers’ needs. Pros Wildix provides fast and highly competent support that always has a solution ready. There are AI voice bots, and through the Idea Portal, partners can submit suggestions for improvements. Cons For partners, the sales pressure is high. As partner you have to pay a relatively high amount to get started, but in return, you receive very good training. Switched from [MiVoice Business](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) We needed a modern Cloudsolution for Homeoffice Review Source Response from Wildix OU November 26, 2025 Thank you, Axel, for your fantastic review and continued trust in Wildix. We’re delighted that our solutions and support team have helped you deliver outstanding service to your customers. We also appreciate your feedback regarding partner conditions, it’s valuable as we continue improving the partner experience. We’re proud to have you as part of the Wildix community! VR Väino R. General manager Telecommunications Used the software for: 2+ years ### "Wildix -Secure, Unified Collaboration with Flexibility and Depth" November 17, 2025 5.0 Overall, my experience with Wildix has been very positive. It is a modern, secure, and feature rich unified communications platform that fits organizations needing an all in one solution for voice, video, messaging, and collaboration. While some special hardware is required in certain cases, for most customers the flexibility of installation and cloud architecture is a major advantage. For organizations that understand VoIP/UC or have technical support, Wildix offers excellent value and reliability—making sales, deployment, and support efficient and straightforward. However, for very small businesses with minimal IT resources, the administrative complexity, hardware limitations, and pricing model should be evaluated carefully. Training materials could also be improved for end users especially for shorter formats. If a company needs more than a basic phone system and values integrated messaging/video/voice along with strong security, Wildix is a highly compelling choice. But for the smallest organisations that only need a simple setup, the full capabilities of Wildix may be more than they need. Pros Speaking as both a local Wildix distributor and a daily end user, I can say the user interface is very intuitive especially for Collaboration, messaging, and X Bees. In our local market, one long standing challenge with global products has been local language support and the ability to adjust translations when needed. Wildix has solved this nicely. Switching between English and local language is smooth, and both technical staff and ordinary users find the portals easy to understand. The browser and mobile based apps have also made onboarding fast in organizations of any size. Wildix is secure by design. With earlier telecom systems, we often had long discussions with IT teams about firewall rules, VPNs, and external SBCs. Wildix changed that completely—WebRTC and native encryption meant that from day one we could deploy a secure solution without relying on external tools. It’s reassuring to tell customers that security is built in, not added later. Another major advantage is how Wildix brings voice, video, chat, messaging, and screen sharing together in one unified platform. Our technicians and office staff constantly use Wildix KITE to share files and screens, which makes internal processes much smoother. While some customers consider video less important, the integration of messaging and phone/video in one place remains a clear strength. From a hosting perspective, Wildix is extremely flexible. It can run on a customer’s local server, in our country local datacenter, or fully in AWS. This ensures support for modern features like transcription and AI driven functions. Overall, Wildix runs almost issue free, supports desk phones, mobile apps, and browser use, and is excellent for hybrid or remote work—something that became especially important during the COVID years. In our region, where most companies are small or small to medium, Wildix delivers very strong value compared to larger vendors. Cons Even though the Collaboration interface and mobile apps are intuitive, some users still need repeated training to avoid simple mistakes. For administrators or teams without VoIP experience, the system can require more effort and specialized help. Some customers want to reuse their existing phones or technical equipment. While this is sometimes possible, there are restrictions that can feel illogical. Hardware rental policies can also create confusion—certain devices are only available for rent, not purchase, which some customers don’t like. Pricing can also be challenging for very small companies. In some cases, customers must buy full feature packages even when they only need a few items. Because we need to provide local language documentation anyway, we often have to recreate training materials. The base documentation is sometimes too technical or not user friendly enough for end users. From a telecom and operational standpoint, updates should never be applied automatically without notifying partners or customers. Automatic updates have caused confusion, and not all new versions are fully stable. We need the ability to test updates on local installations before deploying them to customers. Review Source Response from Wildix OU December 11, 2025 Hi Väino, Thank you for your detailed review and excellent rating. We’re glad Wildix’s security, flexibility, and unified features continue to support your business and clients effectively. We appreciate your feedback on training, hardware options, and updates, it’s invaluable in helping us improve. Thanks again for your continued partnership. VR Verified Reviewer Software House Information Services Used the software for: 6-12 months ### "Finally Keeping Pace with Technology (Actually, a Step Ahead)" November 7, 2025 5.0 Thanks to the collaboration with the Technical Support and the R&D team, we were able to integrate our software in just a few months, and, as a result, we provided our clients with a complete and technologically advanced solution. Pros We have been a Wildix Partner for about a year, and the thing that immediately impressed us is the speed at which the company keeps up with technological evolution. We came from a completely opposite situation that slowed us down for several years. Thanks to Wildix Collaboration, we are rapidly catching up in terms of communication and integration. The product is reliable, comprehensive, and, fundamentally, always up-to-date. A real relief and an accelerator for our business Cons Just a few features, but they are negligible and subject to personal opinion anyway. Offset by all the other positives Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Not keeping pace with current technology Review Source Response from Wildix OU December 11, 2025 Hello, Thank you for your excellent feedback and high rating. We’re delighted that our collaboration and support helped you integrate your software quickly and deliver advanced solutions to your clients. Your recognition of our pace of innovation and reliability means a lot to us. We’re glad to be part of your continued growth. VR Verified Reviewer Back Office Telecommunications Used the software for: 1-2 years ### "G&B CLOD review " November 10, 2025 5.0 Overall, we can describe our experience with WILDIX as excellent. Without a doubt, over many years we have acquired a great deal of expertise thanks to the fantastic sales, technical and marketing teams, giving us a significant boost in terms of our professional growth. Pros We have been partners for years now, in these years we have had the opportunity to grow professionally supported by an excellent team both in the commercial field but, above all, in the technical one Cons The only flaw, if we want to call it that, is that in many years of collaboration, we have sometimes encountered a lack of flexibility with regard to special discounts for large companies. Review Source Response from Wildix OU December 11, 2025 Hello, Thank you for your fantastic feedback and perfect rating. We’re delighted to hear that your experience with Wildix has been excellent and that our teams have supported your growth over the years. We appreciate your note on flexibility for larger deals, feedback like this helps us identify areas for improvement. It’s a pleasure to have you as a valued partner. FB Fabio B. CTO Information Technology and Services Used the software for: 2+ years ### "Complete and reliable solution for business communications" October 10, 2025 5.0 After two years of use in the IT sector, I can say that Wildix has genuinely improved our business communications. The ability to manage everything from a single platform - calls, video, chat, and CRM integration - has significantly simplified daily work. The time savings are tangible, especially thanks to automatic voicemail transcription. The ease of remote working and improved customer management have been concrete advantages for our small business. Technical support has always proven to be excellent. I recommend it without hesitation. Pros The comprehensive range of features offered: calls, video conferencing, chat, CRM integration, and mobile/web apps make Wildix a true all-in-one solution. The voicemail with automatic message transcription is particularly useful and saves a lot of time. Excellent for remote work and improving customer management. Technical support has always been prompt and efficient. Fair pricing compared to the value offered. Cons Honestly, I haven't encountered any significant issues. The system is stable, the features are well-suited to business needs, and the price-to-quality ratio is appropriate. Switched from [Asterisk](https://www.capterra.com/p/60249/Asterisk/) unified communication, mobile app, cloud Review Source Response from Wildix OU November 26, 2025 Thank you, Fabio! We’re glad Wildix has simplified your communications, supported remote work, and improved customer management — we appreciate your positive feedback on our support. TV Tobias V. Telematiker Projektleiter Electrical/Electronic Manufacturing Used the software for: 2+ years ### "A Reliable and Modern Communication Solution" October 30, 2025 5.0 Wildix has provided us with a stable, efficient, and modern communication platform. The integration of telephony, video, and chat into one browser-based system has simplified our workflow and increased productivity across the team Pros What I liked most about Wildix is how seamlessly it integrates communication tools — phone, chat, video, and collaboration — into one unified platform. It’s reliable, user-friendly, and makes managing communications across the company much easier. Cons There isn’t much to dislike, but the user interface could be a bit more modern and customizable. A few extra options for personalization would make it even better. Review Source Response from Wildix OU December 11, 2025 Thanks for your time and the open feedback. We are happy that our solution is a great fit for your company and looking forward to support you further on for the upcoming years. AM Amir M. Technical Pre Sales Telecommunications Used the software for: 2+ years ### "Working with Wildix as a "Diamond" partner " October 2, 2025 5.0 My overall experience with Wildix has been very positive. The platforms on offer ( Collaboration / X-Bees & X-Hoppers" ) are intuitive, reliable, and has streamlined our customers communications. The ongoing support from the Wildix team has been consistent and responsive. Pros Wildix always offered state of the art products ( Hardware / Software ) the customer care team is always very helpful and response times are outstanding. Cons Not all Wildix hardware is currently available for purchase on CaPex. The platform showcases a selected range of devices and accessories, but some products may only be purchasable through " HWaaS" ( although understand the benefits of HWaaS" ) Review Source Response from Wildix OU November 26, 2025 Thank you, Amir, for your fantastic review and for your continued partnership as a Diamond partner. We’re delighted that our platforms and support have helped streamline your customers’ communications and that you value the quality of our products and service. We also appreciate your note regarding hardware availability — your feedback is valuable as we continue evaluating how best to meet the diverse needs of our partners and customers. PP Peter P. Consultant Computer Hardware Used the software for: 1-2 years ### "Wildix Review (After One Year of Experience)" September 30, 2025 4.0 A very positive experience. Due to the comprehensive and versatile offering, initial training is required. Pros Wildix is highly versatile and adaptable to diverse customer needs. It also scales well. Some of our use cases are documented here: \[sensitive content hidden\] The friendly and helpful support from Customer Success and Technical teams is a significant positive. Cons The ordering process via SFPC is cumbersome for us. We do not require many of its functions as we use our own CRM. However, the processes have already been significantly improved—keep up the good work. The Classound Team currently appears very busy, though the team is also very friendly and helpful. Hardware (BT Headsets): An updated, improved version of the BT headsets would be desirable. The microphone is often criticized for its quality compared to Jabra headsets. The wearing comfort, however, is excellent. The documentation and e-learning for certain topics are not always completely up-to-date. Review Source Response from Wildix OU November 26, 2025 Thank you, Peter, for your detailed feedback and for sharing your experience after a year with Wildix. We’re glad to hear that you value our platform’s versatility, scalability, and the support from our Customer Success and Technical teams. We appreciate your comments regarding the ordering process, hardware, and documentation, your feedback will be passed to the wider team for review as we continue to refine the overall partner experience. DC Dario C. Sales Manager Computer Hardware Used the software for: 1-2 years ### "Facilitating Smart Working and Team Collaboration" October 15, 2025 5.0 Pros One of Wildix’s main strengths lies in its ease of use. The ability to work from anywhere, with full functionality available on both desktop and mobile devices, greatly facilitated our transition to smart working. The platform has proven to be stable and reliable, with no downtime or lost calls. The technical support team has also been consistently available and competent, always providing prompt responses and effective solutions to any request. Cons The initial setup required some time and internal coordination, particularly to fully integrate the system with our existing tools and workflows. However, this was largely mitigated by the excellent support team, who guided us through every step. At the beginning, using the platform to enter orders was not very straightforward, as some functions take a bit of practice to use smoothly. Additionally, while the user interface is generally intuitive, a few advanced features could benefit from more detailed documentation or onboarding materials — especially for less tech-savvy users. Review Source Response from Wildix OU December 5, 2025 Thank you, Dario, for your detailed feedback. We’re pleased that Wildix supported your transition to smart working with stability and reliability. Your comments on onboarding and documentation are highly valuable to us. JD Jean D. GERANT Computer & Network Security Used the software for: 2+ years ### " successful trial with Wildix" October 7, 2025 5.0 Our company's first successful entry into the world of VOIP thanks to this solution. Support is available, which is not insignificant. Pros I appreciate the unified ecosystem where my colleagues can easily find all the important elements linked to our communications, contacts, management of shared answering machines, mobile application, etc. Cons W-AIR cordless phones are not very ergonomic, especially the office versions where the keys are too small. But since we have the application, we use W-AIR terminals less and less Alternatives considered [OVHcloud](https://www.capterra.com/p/229589/OVHcloud/) Reason for choosing Wildix a guarantee of security by this exosystem Review Source Response from Wildix OU November 26, 2025 Thank you, Jean! We’re glad to hear your first experience with VoIP through Wildix has been successful and that our unified ecosystem is helping your team stay connected. We appreciate your feedback. JS Josip S. PM Consulter Telecommunications Used the software for: 6-12 months ### "A easy to use and powerful solution" October 15, 2025 5.0 My overall experience with Wildix has been very positive. It’s a reliable and feature-rich communication platform that significantly improves internal and external collaboration. The integration with other tools, combined with excellent call quality and flexibility for remote work, makes it a strong choice for modern businesses. While the setup requires some initial learning and the hardware availability can vary, the system’s stability, ease of use, and responsive support team more than make up for it. Pros What I liked most about Wildix is its user-friendly interface and seamless integration with other business tools. The system is reliable, intuitive, and easy to manage, which makes communication across teams very efficient. I also appreciate the mobility features, such as the browser-based collaboration platform and mobile app, which allow users to stay connected from anywhere. Additionally, Wildix provides excellent call quality and strong support for remote work. Cons What I liked least about Wildix is that the some advanced features require technical knowledge or additional licensing, which might not be ideal for smaller teams. Also the MS Teams integration should be rethink (licensing). Review Source Response from Wildix OU November 26, 2025 We appreciate your kind words! It’s great to know that our platform and support are helping your team collaborate efficiently. We’re always looking for ways to make advanced features and integrations even more accessible. AK Alexis K. Technicien Télécom et Réseau Telecommunications Used the software for: 2+ years ### "Review about Wildix" November 6, 2025 4.0 Good experience with responsive support that understands our issues. The administrator interface is easy to use and comprehensive enough to perform complex programming according to our clients' needs. Pros The administrator interface is very comprehensive and easy to use for programming. Deployment is very simple and flexible with Cloud IPBX. Cons Bugs in the Collaboration 7 and Collaboration 6 apps. It's quite difficult to find an Android smartphone without bugs due to the wide variety of manufacturer customizations. Review Source Response from Wildix OU December 8, 2025 Hello Alexis, thank you for your feedback ! We're glad to hear that our support and admin interface meet your needs and help you with your client projects. Your feedback is important and helps us to improve our services for all our users. Mark F. IT support lead Telecommunications Used the software for: 1-2 years ### "Great Cloud VoIP system" October 1, 2025 5.0 We have had a very positive experience overall, valuing both the intuitive system and reliable hardware Pros We value Wildix for its intuitive interface and flexible system, making communication easy and clear Cons While functional, the support is not as comprehensive as we would like, occasionally leaving gaps... Review Source Response from Wildix OU November 26, 2025 Thank you, Mark, for your review and for sharing your experience with Wildix. We’re glad you find the system intuitive and reliable, and that it’s helping your team communicate efficiently. We appreciate your feedback regarding support, we’re sorry to hear it hasn’t always met expectations, and we’ll review this internally to ensure we continue improving the consistency and coverage of our service. JE Jack E. Managing Director Information Technology and Services Used the software for: 6-12 months ### "The Best VoIP Platform for Professionals " October 27, 2025 5.0 An overall great experience leaving us with no desire to search for another VoIP platform. The technology and people are superb, with a refreshing take on both traditional communications software and a unified platform approach. Pros An exceptionally flexible platform without limitations commonly seen in other VoIP platforms. The team are evidently working to continuously improve. With the right expertise and a little persistence it feels like anything is possible with Wildix! Cons Setup and management require a foundational level of expertise and/or platform familiarity. This is not generally a problem for larger deployments and is necessary to facilitate the platform's outstanding flexibility. It may however be nice to see an end-user friendly basic PBX-wide configuration menu for common fundamental tweaks. Review Source Response from Wildix OU November 26, 2025 Thank you, Jack, for your excellent review and for choosing Wildix. We’re delighted to hear that our technology and team have exceeded your expectations and that you appreciate the flexibility and unified approach of our platform. We also value your thoughtful suggestion regarding simpler PBX-wide configuration options. Striking the right balance between powerful customisation and ease of use is a key focus for us, and feedback like yours helps us refine that balance as we continue to evolve. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.