# Page 2 | Wildix Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Wildix the right Unified Communications solution for you? Explore 209 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/218251/Wildix/reviews

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Wildix

4.7 (209)

[View alternatives](https://www.capterra.com/p/218251/Wildix/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Wildix

## Showing most helpful reviews

Showing 26-50 of 209 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

FV

Filippo V.  
Tecnico Informatico  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Una soluzione stabile e completa, con margini di miglioramento"

November 20, 2025

4.0

Nel complesso l’esperienza è positiva: il sistema fa bene ciò per cui è pensato, offre un buon equilibrio tra funzioni e costi, e rimane una soluzione solida per chi cerca un PBX moderno senza complicazioni eccessive.

Pros

interfaccia semplice da usare sia per il personale tecnico che per gli utenti meno esperti. integrazione ben fatta tra telefoni, app e collaboration, con passaggio di chiamata e chat molto immediato.

Cons

Personalizzazioni più avanzate non sempre intuitive: alcune impostazioni richiedono passaggi tecnici non immediati Documentazione e corsi tecnici, da migliorare, soprattutto in italiano, e su semplicità di interrogazione.

Review Source

Response from Wildix OU

December 12, 2025

Hi Filippo, thank you for your feedback! We’re glad to hear you appreciate the system’s stability and ease of use. We’ve noted your comments about advanced customisations and documentation, we're already working to make both more intuitive and complete. Thank you for choosing Wildix!

VR

Verified Reviewer  
Tech Support  
Telecommunications  
Used the software for: 2+ years

### "Wildix operational performance"

November 11, 2025

5.0

My overall experience with Wildix was generally positive regarding the core product and strategic capabilities, but sometimes challenging regarding operational consistency. On the positive side, the API-First structure and the complete Unified Communication suite were highly valued as they transformed the phone system into a measurable Marketing and Sales Tool, which is crucial for maximizing conversion and ROI.

Pros

As someone who has spent time working with and relying on the technical power behind successful sales strategies, what I valued most about Wildix the technology at the core and its API-First structure and complete Unified Communication (UC) suite. Wildix isn't just a phone system; it provides the secure, WebRTC foundation necessary to seamlessly fuse telephony with marketing. This turns the communication channel into a quantifiable Marketing and Sales Tool, which is crucial for maximizing conversion rates and proving ROI. The ability to integrate calls, video, and chat directly with CRM and automation platforms is the strategic key to higher revenue and better operating margins.

Cons

The primary difficulties included internal and external communication "lags", such as delays in posting new fees that then we had to give the customer, and general lack of coordinated information sharing.

Review Source

Response from Wildix OU

December 11, 2025

Hello, Thank you for your detailed feedback and excellent rating. We’re glad to hear that you value Wildix’s API-first approach and unified communication suite, and that it’s helped you drive measurable results in marketing and sales. We appreciate your comments on communication consistency, feedback like this is essential as we continue improving our internal processes and partner support. Thank you for your continued trust in Wildix.

LP

Luciano P.  
Imprenditore  
Telecommunications  
Used the software for: 2+ years

### "Avanti Così, grazie anche al nostro referente (ERBA) Wildix che ci fa crescere e capire i concetti di come gestire una trattativa e come presentarla"

November 11, 2025

5.0

Positiva e nessun dubbio nell'essere e restare una Partner Wildix. Non siamo i più competitivi sul mercato, ma certamente siamo sempre presente e sia dal punto di vista tecnico e commerciale , offriamo il miglior servizio al Cliente finale

Pros

se intendi dire il Partener Day, mi è piaciuto che ho visto una Azienda rivolta al futuro e nel creare le possibilità per i propri Partner di dominare ed essere al passo con il Futuro delle Comunicazioni, dei servizi ITC e della AI. ECOSISTEMA WILDIX

Cons

Avrei preferito un giorno in più, per focalizzare, capire a pieno dove ci vuole portare Wildix e di conseguenza come dobbiamo muoverci ed gli investimenti in tempo e persone nella nostra Azienda.

Switched from

[Teamcenter](https://www.capterra.com/p/217609/Teamcenter/)

per aumentare le prestazioni e l'affidabilità

Review Source

Response from Wildix OU

December 2, 2025

Grazie Luciano per le sue parole e per la fiducia nel nostro ecosistema. È un piacere sapere che Partner Day e collaborazione con il team siano stati utili per la vostra crescita. Accogliamo il suggerimento di dedicare più tempo agli approfondimenti: lo terremo in considerazione per le prossime edizioni.

BI

Boban I.  
IT Consultant  
Wireless  
Used the software for: 2+ years

### "Wildix al top!"

October 9, 2025

5.0

La piattaforma si è dimostrata affidabile, flessibile e intuitiva, ideale per la gestione della comunicazione aziendale in modo centralizzato e moderno. L’integrazione tra centralino in cloud, applicazioni web e dispositivi hardware è fluida, e le funzionalità di collaborazione, videoconferenza e integrazione con altre piattaforme semplificano notevolmente il lavoro quotidiano. Inoltre, l’assistenza tecnica è efficiente e la configurazione, anche in ambienti complessi o multi-tenant, risulta chiara e stabile. In sintesi, Wildix rappresenta una soluzione completa e performante per la comunicazione unificata aziendale.

Pros

La nostra esperienza con Wildix è estremamente positiva: si è rivelato il miglior fornitore in assoluto per quanto riguarda i sistemi PBX. I clienti sono pienamente soddisfatti, grazie alla stabilità della piattaforma, alla facilità di gestione e alle prestazioni elevate dei servizi. In particolare, l’app mobile e la parte WebRTC si distinguono per la loro semplicità d’uso, la rapidità di connessione e la perfetta integrazione con l’infrastruttura aziendale, garantendo una comunicazione fluida e professionale in ogni contesto.

Cons

L’unico aspetto migliorabile riguarda gli aggiornamenti del WMS, che possono risultare un po’ macchinosi.

Review Source

Response from Wildix OU

December 11, 2025

Ciao Boban, grazie per il tuo ottimo feedback! Siamo felici che Wildix si stia dimostrando affidabile e semplice da gestire, e che le funzioni cloud, WebRTC e l’app mobile stiano facilitando il lavoro quotidiano. Prendiamo nota della tua osservazione sugli aggiornamenti WMS: stiamo lavorando per renderli più fluidi. Grazie per la fiducia in Wildix!

Cosimo P.  
COO  
Information Technology and Services  
Used the software for: 2+ years

### "Wildix, il partner ideale per una comunicazione aziendale moderna ed efficace"

October 15, 2025

5.0

Da quando abbiamo adottato Wildix come piattaforma di comunicazione unificata, la nostra azienda ha registrato miglioramenti tangibili sia in efficienza operativa che in qualità delle interazioni interne ed esterne

Pros

L’interfaccia utente è intuitiva e ben progettata. Anche i membri del team meno “tecnici” hanno imparato rapidamente a navigare fra le funzioni di chiamata, chat, conferenza e presenza. Wildix supporta efficacemente la collaborazione.

Cons

La piattaforma è molto potente e flessibile, ma per sfruttarla al 100% serve un minimo di know-how o supporto tecnico iniziale, che però Wildix è sempre disponibile a fornire

Switched from

[OXO Connect](https://www.capterra.com/p/213692/OXO-Connect/)

Per avere una comunicazione moderna ed efficace

Review Source

Response from Wildix OU

December 2, 2025

Grazie Cosimo per la sua valutazione. Siamo felici che Wildix abbia portato benefici concreti in termini di efficienza e collaborazione. Concordiamo: un minimo di supporto iniziale accelera molto l’adozione, ed è proprio per questo che continuiamo a investire in formazione e affiancamento tecnico.

AS

André S.  
Fachinformatiker für Systemintegration  
Information Technology and Services  
Used the software for: 2+ years

### "Honest Feedback"

November 6, 2025

4.0

Good reliant products, easy to setup, good Support and very good reachability, very good Package as a ucc alternative to ms teams

Pros

The callserver and analytics, easy to setup, highly flexible, no issues with duo trunks, fast development

Cons

Hardware and pay by month policy (for Hardware), Classound policy & Software restrictions (Teams Integration!?) Dealroom in Salesforce?

Alternatives considered

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Reason for choosing Wildix

Lots of default phone functions missing in Teams, higher flexibility, better Ressource Management, call Control feature

Switched from

[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)

Overall bad experience with the implementation of App / Single number Concept in Mitel solutions

Review Source

Response from Wildix OU

December 11, 2025

Hello, Thank you for taking the time to write this review. Your feedback is truely valuable for us. We are glade that our devices and software fits your needs and are as reliable as you expect. This is the focus of our work. Still also your feedback regarding processes and structures is valuable to us for we want to improve also the administrational aspects. Feedback like yours helps us to uncover the pain points. Thanks and best regards, Your Wildix Team

Andrea D.  
Account Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Una soluzione completa, sicura e flessibile per la comunicazione aziendale"

November 10, 2025

5.0

Collaboriamo con Wildix da diversi anni come partner e abbiamo implementato la soluzione presso numerosi clienti, di diverse dimensioni e settori. L’esperienza è sempre stata positiva: il sistema è affidabile, moderno e con un approccio alla sicurezza che dà reale tranquillità. Anche il supporto tecnico e commerciale è sempre puntuale. È una soluzione che consigliamo convintamente a chi vuole una comunicazione unificata realmente efficiente e scalabile.

Pros

Wildix è una piattaforma estremamente stabile e versatile. Come partner, apprezziamo la totale configurabilità del sistema che possiamo proporre ai nostri clienti: dalla semplice gestione dei flussi di chiamata fino all’integrazione con CRM e altri strumenti. L'elevata sicurezza dell'infrastruttura e dei protocolli utilizzati da Wildix, così come l'assistenza sempre pronta a supportarci, sono un grande valore aggiunto per noi e per i nostri clienti.

Cons

L'interfaccia di amministrazione e le configurazioni potrebbero essere rese più intuitive per chi è meno esperto. Inoltre, la documentazione tecnica è ampia ma non sempre immediata da consultare nelle fasi più operative.

Review Source

Response from Wildix OU

December 2, 2025

Grazie Andrea per la fiducia e per la collaborazione di lunga data. È un piacere sapere che la soluzione sia stata stabile, sicura e apprezzata dai vostri clienti. Prendiamo nota del suggerimento su interfaccia e documentazione: stiamo già lavorando per rendere la configurazione sempre più semplice anche per i meno esperti.

VR

Väino R.  
General manager  
Telecommunications  
Used the software for: 2+ years

### "Wildix -Secure, Unified Collaboration with Flexibility and Depth"

November 17, 2025

5.0

Overall, my experience with Wildix has been very positive. It is a modern, secure, and feature rich unified communications platform that fits organizations needing an all in one solution for voice, video, messaging, and collaboration. While some special hardware is required in certain cases, for most customers the flexibility of installation and cloud architecture is a major advantage. For organizations that understand VoIP/UC or have technical support, Wildix offers excellent value and reliability—making sales, deployment, and support efficient and straightforward. However, for very small businesses with minimal IT resources, the administrative complexity, hardware limitations, and pricing model should be evaluated carefully. Training materials could also be improved for end users especially for shorter formats. If a company needs more than a basic phone system and values integrated messaging/video/voice along with strong security, Wildix is a highly compelling choice. But for the smallest organisations that only need a simple setup, the full capabilities of Wildix may be more than they need.

Pros

Speaking as both a local Wildix distributor and a daily end user, I can say the user interface is very intuitive especially for Collaboration, messaging, and X Bees. In our local market, one long standing challenge with global products has been local language support and the ability to adjust translations when needed. Wildix has solved this nicely. Switching between English and local language is smooth, and both technical staff and ordinary users find the portals easy to understand. The browser and mobile based apps have also made onboarding fast in organizations of any size. Wildix is secure by design. With earlier telecom systems, we often had long discussions with IT teams about firewall rules, VPNs, and external SBCs. Wildix changed that completely—WebRTC and native encryption meant that from day one we could deploy a secure solution without relying on external tools. It’s reassuring to tell customers that security is built in, not added later. Another major advantage is how Wildix brings voice, video, chat, messaging, and screen sharing together in one unified platform. Our technicians and office staff constantly use Wildix KITE to share files and screens, which makes internal processes much smoother. While some customers consider video less important, the integration of messaging and phone/video in one place remains a clear strength. From a hosting perspective, Wildix is extremely flexible. It can run on a customer’s local server, in our country local datacenter, or fully in AWS. This ensures support for modern features like transcription and AI driven functions. Overall, Wildix runs almost issue free, supports desk phones, mobile apps, and browser use, and is excellent for hybrid or remote work—something that became especially important during the COVID years. In our region, where most companies are small or small to medium, Wildix delivers very strong value compared to larger vendors.

Cons

Even though the Collaboration interface and mobile apps are intuitive, some users still need repeated training to avoid simple mistakes. For administrators or teams without VoIP experience, the system can require more effort and specialized help. Some customers want to reuse their existing phones or technical equipment. While this is sometimes possible, there are restrictions that can feel illogical. Hardware rental policies can also create confusion—certain devices are only available for rent, not purchase, which some customers don’t like. Pricing can also be challenging for very small companies. In some cases, customers must buy full feature packages even when they only need a few items. Because we need to provide local language documentation anyway, we often have to recreate training materials. The base documentation is sometimes too technical or not user friendly enough for end users. From a telecom and operational standpoint, updates should never be applied automatically without notifying partners or customers. Automatic updates have caused confusion, and not all new versions are fully stable. We need the ability to test updates on local installations before deploying them to customers.

Review Source

Response from Wildix OU

December 11, 2025

Hi Väino, Thank you for your detailed review and excellent rating. We’re glad Wildix’s security, flexibility, and unified features continue to support your business and clients effectively. We appreciate your feedback on training, hardware options, and updates, it’s invaluable in helping us improve. Thanks again for your continued partnership.

RS

Rolf S.  
Senior System Engineer Voice  
Telecommunications  
Used the software for: 1-2 years

### "Wildix Cloud Telefonie ist super"

November 11, 2025

4.0

Am PC finde ich es eine sehr gute Telefonie Lösung. Man kann sehr einfach während dem Gespräch vom Mobile auf den PC wechseln. Zudem kann man sehr einfach vermitteln oder eine Konferenz aufbauen.

Pros

Collaboration am PC und auf dem Mobil mit den FN Tasten. Telefonbuch, Verlauf verpassste Anrufe, Chat, Voicemail.

Cons

Das man die Telefone fast nur noch mieten kann! Kunde will die Telefon kaufen! Man kann nicht im Auto auf dem Touch Panel einen Ruf annehmen. Gesprächsqualität auf dem Mobile ist nicht stabil.

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Wildix funktioniert wie eine Mitel oder Panasonic Telefonanage, man kann sehr vieles programmieren.

Review Source

Response from Wildix OU

December 2, 2025

Guten Tag, vielen Dank für Ihr ausführliches Feedback und die tolle Gesamtbewertung! Es freut uns sehr zu hören, dass Sie die Flexibilität der Wildix Cloud, insbesondere den nahtlosen Wechsel zwischen PC und Mobile sowie die einfache Konferenz- und Vermittlungsfunktion, schätzen. Ihre Hinweise zu Mietmodellen, der Nutzung im Auto und der Stabilität der Gesprächsqualität auf den mobilen Endgeräten nehmen wir sehr ernst. Wir arbeiten kontinuierlich daran, unsere Lösungen noch flexibler und zuverlässiger zu gestalten und Partnern wie Ihnen bestmögliche Einsatzmöglichkeiten zu bieten. Vielen Dank, dass Sie Ihre Erfahrungen teilen – Ihre Rückmeldungen helfen uns, Wildix stetig zu verbessern. Wir freuen uns auf die weitere erfolgreiche Zusammenarbeit. Beste Grüße Ihr Wildix Team

GP

Gianni P.  
Systemingenieur  
Telecommunications  
Used the software for: 1-2 years

### "Wildix Bewertung"

November 11, 2025

4.0

Die Gesamterfahrung ist psoitiv, es soll den Support verbessert werden und Capex möglichkleit angepasst.

Pros

Für mich ist Wildix eine sehr gute Telefonielösung, die alles abdeckt, wie zum Beispiel die Möglichkeit, über die Collaboration auf einem PC oder Mobiltelefon zu telefonieren, oder die W-Air-Dect-Lösung, die sich schnell konfigurieren lässt.

Cons

\- Nicht alle Geräte können als Capex bestellt werden. Dies beschränkt die Möglichkeit bei Kundenangebote, erheblich. - Überhöhte Kosten für die Multicelle-Antenne W-Air Sync Base Plus - Kein telefonischer Support

Alternatives considered

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[3CX](https://www.capterra.com/p/158704/3CX/)

Reason for choosing Wildix

Enstscheidung lag nicht bei uns!!!!!!!!!!!!!!!!!!!

Review Source

Response from Wildix OU

December 2, 2025

Guten Tag, vielen Dank für Ihre ausführliche und ehrliche Bewertung sowie die gute Gesamtnote. Wir freuen uns, dass Sie Wildix als leistungsstarke Telefonielösung erleben und insbesondere die Flexibilität unserer Collaboration sowie die einfache Einrichtung der W-AIR-DECT-Lösungen schätzen. Ihre Hinweise zu Capex-Optionen, den Kosten bestimmter Hardware sowie zum Support nehmen wir sehr ernst. Feedback wie Ihres hilft uns, unsere Lösungen und Prozesse weiter zu verbessern. Wir arbeiten kontinuierlich daran, unser Angebot für Partner und Endkunden noch transparenter und flexibler zu gestalten. Vielen Dank für Ihre Partnerschaft und Ihr Engagement. Wir freuen uns darauf, Sie weiterhin bestmöglich zu unterstützen. Beste Grüße, Ihr Wildix Team

MG

Mauro G.  
Consulente ICT  
Computer & Network Security  
Used the software for: 1-2 years

### "A solid, innovative technological partner always at the customer's side"

November 12, 2025

5.0

We've been a Wildix partner for years and consider the platform one of the most reliable and innovative UCaaS solutions on the market. It's simple to use, stable, and completely web-based: ideal for offering customers integrated, secure, and always-available communications. Partner support is excellent, as is the ongoing focus on innovation and training.

Pros

Modern, fully cloud-based platform that bridges distances, stable, excellent partner support, continuous technological innovation, pay-per-use model

Cons

For those accustomed to traditional PBXs, Wildix’s innovative approach may take some time to fully understand.

Review Source

Response from Wildix OU

December 5, 2025

Thank you, Mauro, for your long-standing partnership and kind words. We’re proud to support your business with a stable, cloud-based, and innovative platform. Your note about the learning curve for traditional PBX users is insightful and reflects our commitment to driving modern communication forward.

VR

Verified Reviewer  
Networking Security Engineering  
Computer Networking  
Used the software for: 2+ years

### "Un'esperienza positiva con alcune aree di miglioramento"

November 10, 2025

4.0

La mia esperienza complessiva con Wildix è positiva: l'uso quotidiano è stato abbastanza fluido e il supporto tecnico si è dimostrato disponibile e competente quando necessario. Consiglio questa piattaforma a chi cerca uno strumento di comunicazione affidabile e facile da gestire, anche se potrebbe beneficiare di alcuni miglioramenti nelle funzionalità di personalizzazione e stabilità.

Pros

Ciò che mi è piaciuto di più di Wildix è la sua interfaccia intuitiva e facile da usare, che permette di gestire le comunicazioni in modo efficace e senza complicazioni. Inoltre, la qualità delle chiamate e le funzionalità di collaborazione sono molto valide, contribuendo a rendere il lavoro più efficiente.

Cons

D'altro canto, ciò che mi è piaciuto meno riguarda alcune limitazioni nelle personalizzazioni avanzate e la presenza di occasionali problemi di connessione che, seppur rari, possono influire sulla fluidità delle comunicazioni.

Alternatives considered

[Webex Suite](https://www.capterra.com/p/237272/Webex/)

Reason for choosing Wildix

Prezzo Competitivo: Rispetto ad altri sistemi di comunicazione avanzati, Wildix propone soluzioni con un ottimo rapporto qualità-prezzo, consentendo di ottenere funzionalità avanzate senza costi eccessivi.

Review Source

Response from Wildix OU

December 2, 2025

Grazie per il suo riscontro dettagliato. Siamo lieti che interfaccia, qualità delle chiamate e facilità d’uso abbiano migliorato il vostro lavoro quotidiano. Stiamo già lavorando per ampliare le possibilità di personalizzazione e ridurre ulteriormente gli episodi di instabilità segnalati.

Matteo S.  
CTO  
Telecommunications  
Used the software for: Less than 6 months

### "A Reliable Partner That Helps Us Deliver Innovative Communication Solutions"

November 10, 2025

5.0

Working with Wildix has been a great experience for our company. Their platform allows us to offer our customers new, cutting-edge technologies that truly differentiate us from our competitors. Wildix has helped us modernize our portfolio and provide real business value to our clients.

Pros

The technical and commercial support is excellent, we always receive quick, professional assistance, and the team is supportive from every point of view. This partnership has made it easier for us to grow and deliver better results.

Cons

The only area that could be improved is language accessibility. Most of the procedures and materials are in English, which can be challenging for team members who are not fluent. A stronger multilingual support system would make the experience even better.

Review Source

Response from Wildix OU

December 5, 2025

Thank you, Matteo, for your trust and for highlighting the value Wildix brings to your customers. We’re pleased to support your growth with cutting-edge technologies. Your feedback on language accessibility is noted and actively being addressed.

DB

Davide B.  
General manager  
Telecommunications  
Used the software for: 6-12 months

### "Wildix: An Integrated UC Platform Focused on Security and Performance"

November 10, 2025

5.0

Pros

Wildix stands out as one of the most complete and intuitive Unified Communications solutions on the market, offering a smooth experience both technically and operationally. The learning curve is surprisingly low: the interface is clear and modern, allowing users of all levels to quickly become familiar with the main functions. Thanks to a consistent configuration logic across all devices, deployment across large teams is seamless. Regarding team collaboration, Wildix enhances productivity through presence, chat, voice, and video meeting tools that simplify internal communication and project management. The platform allows document sharing and real-time tracking of interactions, boosting synergy across departments. Finally, communication channels and chat and messaging tools are extremely versatile. Calls, video calls, SMS, WhatsApp, and chat messages can all be managed within the same interface, making every interaction easy and centralized. In summary, Wildix combines ease of use, advanced security, and full integration in a single platform designed for modern collaboration and business efficiency.

Cons

Wildix enginners are too fast :-) every time I understood the news and how to propose to my customer they present other news :-)

Switched from

[Cloudya](https://www.capterra.com/p/184983/NFON/)

After seeing the potential of Wildix’s sales intelligence and the ease of integration with HubSpot, I decided to change the collaboration solution used in the company.

Review Source

Response from Wildix OU

December 5, 2025

Thank you for your in-depth review. We’re delighted that you value our unified communication approach, security, and ease of deployment. Innovation moving at speed is part of our DNA—and we’re glad to have partners who grow with us.

Graham B.  
Director  
Telecommunications  
Used the software for: 2+ years

### "The last communication system you will need to invest in"

November 4, 2025

4.0

Overall, Wildix has proven to be the last system organisations need to buy. The platform is continually developing and evolving. It is well placed to take advantage of whole AI move. Enterprise levels of security and integration will extend the interest in the platform for high end enterprises particularly looking for international coverage.

Pros

Wildix offers a true unified communication experience — voice, video, chat, and collaboration tools all under one platform on desktop, mobile or tablet devices. The browser-based approach removes the hassle of heavy client installations and keeps things extremely user-friendly. The Hardware as a service approach for hardware allows for continual renewal and upgrade. Integrations with common business apps work and call quality is consistently strong. The system is designed with security in mind, which provides peace of mind when handling sensitive communications.

Cons

A complex administration platform means we successfully provide a managed service for all clients. In a modern world dominated by mobiles - mobile clients are not included in the "Basic" license which makes both a "Basic" user feel expensive if their only handset is a mobile device and seem too expensive for businesses reliant on mobile users. Recent extensions to the core system and move into AI is making the solution complex to navigate through the options and "flavours" of the platform.

Review Source

Response from Wildix OU

December 11, 2025

Hi Graham, Thank you for sharing your feedback and rating. We’re pleased to hear that Wildix continues to meet your organisation’s needs and that you value its ongoing development and reliability. We appreciate your comments on mobile licensing and platform complexity, they help us improve the experience for all users. Thanks again for your continued support.

Pasquale B.  
Direzione Generale  
Telecommunications  
Used the software for: 2+ years

### "Floris per Wildix"

November 10, 2025

4.0

Wildix ha fornito un grande aiuto alla mia azienda ed ai miei clienti per la sua capacità di soddisfare la maggior parte delle esigenze

Pros

la flessibilità con la quale si adegua alla maggior parte delle richieste di mercato e della mia azienda

Cons

la possibilità di acquisire alcuni device in vendita anzichè in HaaS in quanto in molte circostanze è preferibile l'acquisto

Review Source

Response from Wildix OU

December 2, 2025

Grazie Pasquale per la sua recensione. È un piacere sapere che Wildix abbia supportato sia la sua azienda sia i suoi clienti in molte esigenze diverse. Abbiamo preso nota del tema sull’acquisto dei device: continueremo a valutare opzioni che possano rispondere meglio a casi come il suo.

SP

Sara P.  
Telecommunications technician  
Telecommunications  
Used the software for: 2+ years

### "Wildix è completo"

November 11, 2025

5.0

Tra i maggiori pregi di wildix ci sono la versatilità e l'adattabilità ad ogni bisogno, adattandosi sia alle situazioni più semplici che alle richieste più complicate. Facilita il lavoro di gruppo, rende migliore l'organizzazione per l'utilizzatore e la gestione dei vari centralini risulta chiara e fluida, anche grazie al supporto tecnico sempre disponibile per aiutare. Sul lato della sicurezza, Wildix è molto attento e specializzato, sempre alla ricerca di metodi più sicuri per la gestione dei suoi prodotti. Quindi Wildix risulta completo grazie alle varie opzioni che offre ai suoi clienti o partner.

Pros

Le migliori caratteristiche di Wildix sono l'affidabilità, la facilità di gestione in cloud e le molte funzioni a disposizione dell'utente.

Cons

L'unica funzione che non mi è chiara è per quanto riguarda gli account. Infatti sui modelli più vecchi dei telefoni Wildix WorkForce era possibile inserire più utenti sullo stesso telefono, mentre in quelli più moderni come il WorkForce5 e il WelcomeConsole non è più possibile, nonostante sia ancora presente l'interfaccia web dove impostare più account. Era una funzione molto comoda e mi dispiace che sia stata rimossa.

Review Source

Response from Wildix OU

December 2, 2025

Grazie Sara per la sua recensione così dettagliata. Siamo felici che apprezzi versatilità, sicurezza e supporto tecnico. Riguardo alla gestione multi-account sui nuovi modelli WorkForce, il suo feedback è prezioso: lo abbiamo condiviso con il team di prodotto per valutare come migliorare questa funzionalità nelle future release.

CT

Carl T.  
Group Operations Director  
Telecommunications  
Used the software for: 2+ years

### "A reliable and modern solution for everyday communication"

October 23, 2025

5.0

Overall, clients have found Wildix to be a reliable and forward-thinking communications platform that makes their day to day business much simpler. The system brings everything together, calls, video, chat, and collaboration, in one place, which helps teams stay connected wherever they are. Client feedback has been consistently positive around its ease of use, flexibility, and the way it supports modern working, especially for smaller businesses that value efficiency without added complexity. Many describe it as a solution that not only improves communication but also enhances the overall customer experience, which had made it a strong fit for our customers that want to work smarter and present a more professional image.

Pros

What stands out most is that Wildix is not just about communication, it helps us and our clients work smarter. It integrates cleanly with existing CRM systems, supports hybrid working effortlessly, and gives our customers a better experience from the first call onwards.

Cons

Some clients have mentioned that while they are very happy with Wildix overall, the initial setup can take a little time to tailor perfectly to their business. Because the platform offers so much flexibility, there is a short learning curve as teams get familiar with the features. However, once everything is configured, they find the system intuitive, reliable, and a huge improvement over traditional setups. Most view the early effort as a worthwhile investment for the long-term benefits it delivers.

Review Source

Response from Wildix OU

November 26, 2025

Thank you, Carl! We’re so pleased to know that Wildix has become a trusted solution for your clients and a key part of helping them work smarter. It’s great to hear that our platform’s flexibility and integration capabilities have made such a difference in day-to-day operations. We appreciate your feedback about the initial setup process — we’re continually improving to make that experience even faster and easier. Thanks again for being a valued partner and ambassador of the Wildix ecosystem!

MS

Matt S.  
Sales Director  
Telecommunications  
Used the software for: 2+ years

### "Most Reliable App on Desktop & Mobile"

October 23, 2025

4.0

We are a believer in the product; its been tried and tested and has some real USP's compared to our other platform providers.

Pros

The UC Collaboration on desktop and mobile is by far the most reliable we have used and the most simple to understand for our customers.

Cons

Being given initial gold status as part of the onboarding process; then having to keep to quarterly targets to retain this status; otherwise suffering price increases and a mention of having to pay £1500 per annum for use of Wildix support. Holland distribution is frustration resulting in longer lead times, inflated courier charges and further costs for breaking a pallet and box if we don't take a set Qty of the same item. Too much push on HaaS; not everyone wants this option; releasing newer handsets on HaaS and leaving the capex orders with old model stock.

Switched from

[Gamma](https://www.capterra.com/p/160341/Gamma/)

WIldix has better UC features and Horizon is getting too stale and dated now.

Review Source

Response from Wildix OU

November 26, 2025

Thank you for your partnership and for highlighting the reliability of our UC collaboration platform. We appreciate your constructive feedback on logistics, pricing, and HaaS — it’s incredibly valuable as we work to make the Wildix partner experience even better.

HM

Harry M.  
Director  
Telecommunications  
Used the software for: 2+ years

### "Wildix - My Communications Platform "

October 23, 2025

5.0

Excellent & has continued as such since the time we onboarded with them many years ago. They are very responsive when needed in terms of support, competitive situations & in supporting growth.

Pros

Wildix is a fantastic solution at a great price point. Its a disrupter to much larger so called Enterprise solutions but is in much more attuned to real user requirements & continues to evolve with new innovative solutions all the time.

Cons

Would like to have an option to use 3rd party endpoints perhaps by paying for a low cost 3rd party licence fee.

Reason for choosing Wildix

At the time they had not perfected their cloud offering.

Switched from

[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)

Too complex to admnister & also too costly

Review Source

Response from Wildix OU

November 26, 2025

Thank you, Harry! We’re delighted to hear Wildix continues to deliver real value for your business after so many years together. Your feedback means a lot to us — and we truly appreciate your suggestion regarding 3rd-party endpoints. Innovation and flexibility are always top priorities for us.

SH

Stefan H.  
Senior Sales Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Wildix Unified Communication - anschauen lohnt sich"

October 24, 2025

5.0

Ich kenne Wildix seit ca. 10 Jahren und wir sind immer noch zufriedene Vertriebspartner. Einfach weil die Lösung seht interessant ist und stetig weiter entwickelt wird. Benötigte neue Funktionen können gemeldet werden und diese werden von Wildix aufgegriffen und umgesetzt.

Pros

Wildix ist ein globaler Anbieter einer Unified Communication Lösung der trotzdem den Wert seiner regionalen Vertriebspartner schätzt und dafür sorgt, dass innerhalb kürzester Zeit ein Feedback auf Anfragen erfolgt und stets Lösungsorientiert gehandelt wird.

Cons

Nachteile/Probleme von technischer Seite gibt es wenige, die dann aber vom Support meistens behoben werden. Störend ist vielleicht die andere Sichtweise von Wildix was Hardware angeht. Viele Produkte werden nur als HWaaS angeboten und dazu sind viele unserer Kunden noch nicht bereit. Somit scheitern manche Aufträge an der fehlenden Kaufoption.

Switched from

[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)

Damals keine Mobile Integration verfügbar. Home Office nur über VPN möglich.

Review Source

Response from Wildix OU

December 2, 2025

Guten Tag, vielen Dank für Ihre großartige Bewertung und die langjährige Partnerschaft! Es freut uns sehr, dass Sie die stetige Weiterentwicklung von Wildix, die schnelle und lösungsorientierte Unterstützung sowie die Wertschätzung unserer regionalen Vertriebspartner so positiv erleben. Ihre Hinweise zu den Hardware-Modellen nehmen wir ernst. Wir verstehen, dass nicht alle Kunden bereit sind, Hardware als HWaaS zu nutzen, und arbeiten kontinuierlich daran, Partnern unterschiedliche Optionen zu bieten, um Aufträge flexibel umzusetzen. Vielen Dank, dass Sie Wildix seit vielen Jahren so aktiv begleiten – Ihr Feedback und Ihre Erfahrungen sind für uns äußerst wertvoll. Wir freuen uns auf viele weitere erfolgreiche gemeinsame Projekte! Beste Grüße Ihr Wildix Team

GM

Giovanni M.  
CTO  
Computer & Network Security  
Used the software for: 2+ years

### "A Truly Unified and Flexible Solution"

October 13, 2025

5.0

The clear, consistent audio quality for both internal and external communication . Secure by design: WebRTC and native encryption simplify secure communication without relying on external tools like VPNs or SBCs. The system is widely regarded as a solid and dependable platform with a strong track record for uptime.

Pros

I like Wildix for its simplicity, security, and the powerful, browser-based tools it provides to directly connect with customers and drive sales.

Cons

The physical phones are often rebadged Fanvil handsets with custom firmware, and that Wildix makes it harder to use non-Wildix (third-party) hardware.

Switched from

[3CX](https://www.capterra.com/p/158704/3CX/)[KerioControl](https://www.capterra.com/p/32378/KerioControl/)

Wildix is more flexible and it is a complete unified communication solution

Review Source

Response from Wildix OU

November 26, 2025

Thank you for your excellent feedback! We’re glad to hear that Wildix’s simplicity, security, and browser-based tools are helping you connect with customers. We’ll continue enhancing flexibility and the overall unified communication experience.

Lutz R.  
Inhaber  
Information Technology and Services  
Used the software for: 2+ years

### "WILDIX - unsere Nummer 1 im UC-/TK-Markt!"

December 3, 2025

5.0

Mit WILDIX haben wir ein Produkt an der Hand, welches den Kunden überzeugt und durch uns als Errichter einfach und schnell in Betrieb zu nehmen geht. Auch eine schrittweise Migration von bestehenden Altsystemen lässt sich hervorragend durchführen. Und bei Fragen findet man auch immer einen Ansprechpartner bei WILDIX.

Pros

An WILDIX gefällt uns die Zuverlässigkeit, das übersichtliche Lizenzsystem und die tollen Integrationsmöglichkeiten.

Cons

Das Design der alten Endgeräte haben einige Kunden bemängelt. Jetzt gibt es aber eine neue Serie, die gut ankommt.

Review Source

Response from Wildix OU

January 26, 2026

Guten Tag, vielen Dank, dass Sie sich die Zeit für die Bewertung unserer Lösung genommen haben. Wir freuen uns sehr, dass Sie mit Wildix, insbesondere der Integrationsfähigkeit und Flexibilität zufrieden sind. Ihre Kritik nehmen wir gern auf und hoffen, dass die neuen Geräte eher dem Geschmack der Endkunden entsprechen. Viele Grüße, Ihr Wildix-Team

MB

Martina B.  
Impiegata  
Telecommunications  
Used the software for: 2+ years

### "Partner moderno e affidabile."

October 16, 2025

5.0

La mia azienda è partner Wildix fin dalla sua fondazione, e oltre il 75% del fatturato proviene dalla nostra partnership. Wildix è un partner affidabile e di supporto, che permette al team commerciale e tecnico di progettare le migliori soluzioni per i nostri clienti grazie a strumenti intuitivi e all’avanguardia. In un settore in continua evoluzione come quello delle telecomunicazioni e delle comunicazioni unificate, è apprezzabile come Wildix stia integrando in maniera sempre più efficace l’intelligenza artificiale, permettendoci così di generare upselling con i clienti attivi che magari vogliono portare la produttività un gradino più in alto e di creare opportunità più proficue ed accattivanti con i potenziali clienti. Un ulteriore elemento da mettere in risalto è l’integrazione di Collaboration ed x-bees con i CRM più utilizzati sul mercato, che rende più semplice la transizione dei clienti verso l’utilizzo di queste piattaforme di comunicazione e di renderle operative fin da subito. In caso di necessità, il team di Wildix è reattivo e pronto a risolvere qualsiasi richiesta, quindi non ho dubbi sul fatto che la nostra collaborazione continuerà a crescere e che l’azienda continuerà ad affidarsi ai suoi strumenti.

Pros

Prontezza nel risolvere disguidi tecnici, attenzione al dettaglio, un team di assistenza forte e ben preparato.

Cons

Niente in particolare, le criticità dei partner, nel mio caso almeno, vengono gestite prontamente e non ho mai riscontrato grandi difficoltà.

Review Source

Response from Wildix OU

October 24, 2025

Grazie Martina per il tuo feedback così dettagliato e appassionato! Siamo orgogliosi di avere partner come voi, che condividono la nostra visione sull’innovazione e l’uso dell’intelligenza artificiale per migliorare produttività e vendite. Il vostro successo è anche il nostro!

VR

Verified Reviewer  
Technicien Telecom  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Avis Wildix"

November 3, 2025

4.0

Pros

La solution WILDIX était à la pointe de la VOIP il y a quelques années avec une simplicité de déploiement.

Cons

Le nouveau portail partenaire qui est compliqué, et qui nous oblige de communiquer en Anglais la plupart du temps.

Switched from

[3CX](https://www.capterra.com/p/158704/3CX/)[KerioControl](https://www.capterra.com/p/32378/KerioControl/)

Equipe Wildix à l'époque proche de ses partenaire. Solution avec le WebRTC

Review Source

Response from Wildix OU

December 9, 2025

Bonjour Bernard, merci pour votre avis ! Nous sommes ravis de savoir que l’accompagnement de nos équipes est apprécié et que le système Wildix vous apporte entière satisfaction. Vos remarques sur la documentation sont précieuses pour la rendre plus claire et accessible.

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