# Page 3 | Wildix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Wildix the right Unified Communications solution for you? Explore 209 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/218251/Wildix/reviews --- Wildix 4.7 (209) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 23rd, 2026 # Page 3 - Reviews of Wildix ## Showing most helpful reviews Showing 51-75 of 209 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BM Benoit M. Responsable Pole Telecom Information Technology and Services Used the software for: 1-2 years ### "Another image of business telephony." October 8, 2025 5.0 Wildix is ​​a very comprehensive product that offers unlimited possibilities in terms of telephony. We are very well supported by a very dynamic team. Our customers feel this and trust us. Pros What I liked about WILDIX is their comprehensive collaborative offerings and quality technical support. Cons What I liked less about Wildix is ​​the mandatory equipment rental on new ranges of equipment as well as the price increases every year even if you sign up. Alternatives considered [Centrex](https://www.capterra.com/p/193776/Centrex-CRM-Software/) Reason for choosing Wildix Collaborative offering as well as transcription of telephone calls and conferences Review Source Response from Wildix OU November 26, 2025 Thank you, Benoit! We’re glad to hear you value Wildix’s comprehensive features and strong technical support. We appreciate your feedback on equipment rental and pricing, which helps us consider ways to better meet partner needs. IV Ivan V. CEO Telecommunications Used the software for: 2+ years ### "Hermes partner Wildix recensione" October 9, 2025 3.0 Cosa mi è piaciuto: Soluzione completa e stabile, con buone prestazioni anche in ambienti complessi. Cosa migliorerei: Maggiore semplicità nella parte amministrativa e di gestione utenti/licenze. Pros Il sistema è stabile, semplice da gestire e funziona bene anche da remoto. L’interfaccia è chiara e gli utenti si abituano in fretta. Apprezzo molto che sia tutto integrato: telefoni, web e app. Cons A volte l’interfaccia web potrebbe essere più intuitiva per chi non è tecnico. Anche la gestione delle licenze potrebbe essere più flessibile, soprattutto nei rinnovi. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing Wildix Per le funzionalità e integrazioni con più software Switched from [CLEARVIEW](https://www.capterra.com/p/10032664/CLEARVIEW/) Per interesse in Wildix al posto di Swyx e per le sostituzioni Panasonic che non è più in produzione Review Source Response from Wildix OU October 24, 2025 Grazie Ivan per la tua recensione! Siamo felici che tu apprezzi la stabilità e l’integrazione del sistema. Prendiamo nota del suggerimento sulla gestione licenze e interfaccia: il tuo contributo ci aiuta a migliorare continuamente. GB Gianni B. CSO Information Technology and Services Used the software for: 1-2 years ### "A system not a product" October 9, 2025 5.0 My overall experience is positive: the system is robust, simple, and well-engineered, the hardware is complete and meets all needs, and the technical and sales support is always ready and available. Classound is an excellent service with extremely high quality. Pros The thing I mostly appreciate about Wildix is ​​that it is not only a product but a system made up of hardware, software and people. Cons Collaboration integration is limited to just two online services: GMail and Microsoft365. It would be better if the system also included other platforms, especially on-premise ones. Cassound not flat with Basic license. Switched from [3CX](https://www.capterra.com/p/158704/3CX/) Because 3CX is not a system and has very limited support, plus it is complex to configure Review Source Response from Wildix OU November 26, 2025 Thank you, Gianni! We’re glad you value Wildix as a complete system and appreciate your feedback on integrations and licensing as we continue to improve. MG Michele G. CEO Telecommunications Used the software for: 2+ years ### "Best UCaaS vendor" October 10, 2025 5.0 We've been partner since 2019. We were looking for a UCC solution as we had a bad experience with another vendor. At the time we were selling traditional VoIP PBXs based on Asterisk with no real value for our customers. Moreover we knew that OPEX model was the future but we didn't know hot to start. When we got in touch with Wildix it found out they were different and it was exactly what we were looking for. They had a great UCC Solution, a great Customer Support and they taught us how to sell their products with an OPEX model. Moreover they don't sell directly to customers and really care about partner's ecosystem. We now have a solid MRR that's increasing month by month. Best choice ever. Pros They are always looking for innovation. They teach us how to sell their products They don't publish prices online Cons It's hard to find something not working with Wildix. Somebody would say prices, it could be but then you understand that's all about positioning and customer value, so price becomes less important. Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) Not flexible and outdated product. At the time it didn't have any contact list. Review Source Response from Wildix OU November 26, 2025 Thank you, Michele! We’re thrilled to hear that Wildix has been the right fit for your business and that our UCC solutions, support, and partner-first approach have helped you build a solid and growing MRR. We appreciate your feedback. MI Maurizio I. Head of Cybersecurity Team Computer Networking Used the software for: 2+ years ### "Un prodotto di UC unico nel suo genere" October 9, 2025 5.0 Wildix è una soluzione UC&C potente, sicura e altamente integrata, particolarmente adatta alle Aziende che cercano un sistema completo per la collaborazione e la telefonia cloud, on prem o ibrido. L'enfasi sulla "sicurezza by design" e sull'accesso WebRTC/browser-based sono tra i suoi maggiori vantaggi. I potenziali utenti dovrebbero tenere in considerazione che si tratta di un ecosistema proprietario che funziona al meglio con i prodotti Wildix e tramite la sua rete di partner. In generale è un prodotto altamente raccomandato per le Aziende di qualsiasi dimensione che danno priorità alla sicurezza, alla mobilità e a un sistema di comunicazione unificata tutto-in-uno Pros oluzione Basata su Browser Filosofia di sicurezza by Design Comunicazione Unificata Completa e Mobilità, BYOD Affidabilità e Supporto tramite qualificati \[nascosto contenuto sensibile\] Aggiornamenti di sicurezza e nuove features molto frequenti Compatibilità con device di terze parti ed al mondo API per la programmazione Cons Nessuno in particolare. Conosco ed installo i prodotti Wildix da quasi 2 decenni e i pochi difetti software sono stati sempre analizzati dal supporto e prontamente risolti con hotfix o patch. Review Source Response from Wildix OU October 24, 2025 Grazie Maurizio per le tue parole e per la fiducia che ci accompagna da anni! Siamo felici che tu riconosca la solidità, la sicurezza e la completezza della nostra soluzione UC&C. La tua esperienza pluriennale è per noi motivo di orgoglio. NH Neil H. Technical Support Telecommunications Used the software for: 2+ years ### "Wildix helps our business outcomes" October 3, 2025 5.0 Great, the flexability enables us to sell anything from 2-3 seats to 700+ seats with no loss in features. There is always someone that can help with an enquiry, and as a business we find they are always trying to invest in our training and personal development with the Kanban and Value Selling courses. Pros We find Wildix very easy to use and program up for our customers. The flexability of the system allows each instance to evolve naturally with it's customer so that it can be as simple or complex as they need. We also find the customer support from the technical team and customer success team to be great and enable us to always be moving forward Cons We find that the roadmap of when fixes or new features might be available is a little lacking, but this is improving with implementation of the "ideas" page which enables us to push ideas and Wildix to be able to show if it is picked up, in development, or about to be implemented. Review Source Response from Wildix OU November 26, 2025 Thank you, Neil! We’re glad Wildix’s flexibility and support are helping your business grow, and we appreciate your feedback on the roadmap improvements with the ideas page. FB Fabio B. CTO Information Technology and Services Used the software for: 2+ years ### "Complete and reliable solution for business communications" October 10, 2025 5.0 After two years of use in the IT sector, I can say that Wildix has genuinely improved our business communications. The ability to manage everything from a single platform - calls, video, chat, and CRM integration - has significantly simplified daily work. The time savings are tangible, especially thanks to automatic voicemail transcription. The ease of remote working and improved customer management have been concrete advantages for our small business. Technical support has always proven to be excellent. I recommend it without hesitation. Pros The comprehensive range of features offered: calls, video conferencing, chat, CRM integration, and mobile/web apps make Wildix a true all-in-one solution. The voicemail with automatic message transcription is particularly useful and saves a lot of time. Excellent for remote work and improving customer management. Technical support has always been prompt and efficient. Fair pricing compared to the value offered. Cons Honestly, I haven't encountered any significant issues. The system is stable, the features are well-suited to business needs, and the price-to-quality ratio is appropriate. Switched from [Asterisk](https://www.capterra.com/p/60249/Asterisk/) unified communication, mobile app, cloud Review Source Response from Wildix OU November 26, 2025 Thank you, Fabio! We’re glad Wildix has simplified your communications, supported remote work, and improved customer management — we appreciate your positive feedback on our support. cT claudio T. Titolare Electrical/Electronic Manufacturing Used the software for: 2+ years ### "la Ferrari delle Unified Communications" October 10, 2025 5.0 sono partener, dal 2013, la conosco dal 2008 con la ver 1.80. come dico sempre ai miei collaboratori io sono innamorato di wildix, per tutto il sistema per l'organizzazione, i prodotti. Pros La cosa più bella che ha wildix è la capacità come azienda di farti sentire sempre una grande squadra anche quando le cose non vanno bene, grazie all'approccio continuo del nostro Partner Development Manager. il punto di forza è sopra tutto l'assistenza, sono super disponibili e hanno sempre una risoluzione ad ogni problema, il sistema è molto facile da configurare a lato tecnico e anche a lato utente. Cons la cosa meno bella: sono un po' rigidi sulle strade dei partener, mi spiego se un partener vorrebbe attuare un percorso di gestione diverso dal loro, l'uso obbligato della pipeline e tutto il software delle volte è un po' deleterio per piccole aziende. anche se abbiamo una piccola integrazione da fare diventa un po' difficile gestione e si mette di traverso. Switched from [smartiCloud](https://www.capterra.com/p/215101/smartiCloud/) quando ho fatto il cambio usavo promelit analogico Review Source Response from Wildix OU October 24, 2025 Grazie Claudio per la tua fedeltà e per le belle parole! Siamo onorati di accompagnarti da tanti anni e di essere parte integrante del tuo successo. Apprezziamo anche il tuo suggerimento e continueremo a lavorare per rendere sempre più flessibile la gestione dei partner. QB Quentin B. Responsable Technique Business Supplies and Equipment Used the software for: 2+ years ### "Une intégration quotidienne fluide qui optimise notre productivité" October 6, 2025 5.0 Nous utilisons la solution quotidiennement, et l’intégration avec d’autres outils comme Zoho One et notre système de ticketing représente un véritable atout. Elle nous permet de centraliser les actions, d’éviter les allers-retours entre différentes plateformes, et de supprimer la saisie manuelle des numéros. Un gain de temps et d’efficacité très appréciable au quotidien. Pros L’interface Wildix se distingue par sa modernité, sa simplicité et son intuitivité. Déjà utilisateur de la solution "Collaboration", nous avons récemment migré vers "x-bees", qui apporte une nouvelle couche d’intelligence artificielle ainsi qu’une interface encore plus agréable à utiliser. Une évolution appréciable qui améliore clairement l’expérience utilisateur. Cons Certains éléments de l’interface ont évolué, comme la manière de composer les numéros, ce qui peut déstabiliser au début. Cependant, après un court temps d’adaptation, les habitudes reviennent naturellement. L’interface conserve l’ADN de la solution précédente tout en apportant une touche de modernité appréciable. Review Source Response from Wildix OU October 17, 2025 Bonjour Quentin, nous sommes heureux de voir que les solutions Wildix contribuent à simplifier votre quotidien et à rendre votre travail plus fluide. Votre satisfaction nous motive à continuer d’innover pour mieux vous accompagner chaque jour. GM Giovanni M. CTO Computer & Network Security Used the software for: 2+ years ### "A Truly Unified and Flexible Solution" October 13, 2025 5.0 The clear, consistent audio quality for both internal and external communication . Secure by design: WebRTC and native encryption simplify secure communication without relying on external tools like VPNs or SBCs. The system is widely regarded as a solid and dependable platform with a strong track record for uptime. Pros I like Wildix for its simplicity, security, and the powerful, browser-based tools it provides to directly connect with customers and drive sales. Cons The physical phones are often rebadged Fanvil handsets with custom firmware, and that Wildix makes it harder to use non-Wildix (third-party) hardware. Switched from [3CX](https://www.capterra.com/p/158704/3CX/)[KerioControl](https://www.capterra.com/p/32378/KerioControl/) Wildix is more flexible and it is a complete unified communication solution Review Source Response from Wildix OU November 26, 2025 Thank you for your excellent feedback! We’re glad to hear that Wildix’s simplicity, security, and browser-based tools are helping you connect with customers. We’ll continue enhancing flexibility and the overall unified communication experience. Benjamin A. Responsable du service téléphonie et accès internet Business Supplies and Equipment Used the software for: 2+ years ### "Une solution stable et facile" November 5, 2025 5.0 un système suivi et mis a jour régulièrement dans un but d'optimisation et non de correction. le support technique est particulièrement compétent. Pros la facilité et la stabilité du système. cross plateforme est un avantage incontestable pour les personnes qui se déplace beaucoup. Cons rien de particulier j'utilise le système depuis la version 3.20 sans jamais avoir eu de problème contraignants. Alternatives considered [STARFACE](https://www.capterra.com/p/175466/STARFACE/) Reason for choosing Wildix bien plus puissant et personnalisable, presque sans limite. Review Source Response from Wildix OU December 8, 2025 Bonjour Benjamin, merci pour votre confiance et votre fidélité ! Nous sommes ravis de savoir que les solutions Wildix vous apportent satisfaction et répondent à vos attentes depuis toutes ces années. MB Martina B. Impiegata Telecommunications Used the software for: 2+ years ### "Partner moderno e affidabile." October 16, 2025 5.0 La mia azienda è partner Wildix fin dalla sua fondazione, e oltre il 75% del fatturato proviene dalla nostra partnership. Wildix è un partner affidabile e di supporto, che permette al team commerciale e tecnico di progettare le migliori soluzioni per i nostri clienti grazie a strumenti intuitivi e all’avanguardia. In un settore in continua evoluzione come quello delle telecomunicazioni e delle comunicazioni unificate, è apprezzabile come Wildix stia integrando in maniera sempre più efficace l’intelligenza artificiale, permettendoci così di generare upselling con i clienti attivi che magari vogliono portare la produttività un gradino più in alto e di creare opportunità più proficue ed accattivanti con i potenziali clienti. Un ulteriore elemento da mettere in risalto è l’integrazione di Collaboration ed x-bees con i CRM più utilizzati sul mercato, che rende più semplice la transizione dei clienti verso l’utilizzo di queste piattaforme di comunicazione e di renderle operative fin da subito. In caso di necessità, il team di Wildix è reattivo e pronto a risolvere qualsiasi richiesta, quindi non ho dubbi sul fatto che la nostra collaborazione continuerà a crescere e che l’azienda continuerà ad affidarsi ai suoi strumenti. Pros Prontezza nel risolvere disguidi tecnici, attenzione al dettaglio, un team di assistenza forte e ben preparato. Cons Niente in particolare, le criticità dei partner, nel mio caso almeno, vengono gestite prontamente e non ho mai riscontrato grandi difficoltà. Review Source Response from Wildix OU October 24, 2025 Grazie Martina per il tuo feedback così dettagliato e appassionato! Siamo orgogliosi di avere partner come voi, che condividono la nostra visione sull’innovazione e l’uso dell’intelligenza artificiale per migliorare produttività e vendite. Il vostro successo è anche il nostro! VR Verified Reviewer Back Office Telecommunications Used the software for: 1-2 years ### "G&B CLOD review " November 10, 2025 5.0 Overall, we can describe our experience with WILDIX as excellent. Without a doubt, over many years we have acquired a great deal of expertise thanks to the fantastic sales, technical and marketing teams, giving us a significant boost in terms of our professional growth. Pros We have been partners for years now, in these years we have had the opportunity to grow professionally supported by an excellent team both in the commercial field but, above all, in the technical one Cons The only flaw, if we want to call it that, is that in many years of collaboration, we have sometimes encountered a lack of flexibility with regard to special discounts for large companies. Review Source Response from Wildix OU December 11, 2025 Hello, Thank you for your fantastic feedback and perfect rating. We’re delighted to hear that your experience with Wildix has been excellent and that our teams have supported your growth over the years. We appreciate your note on flexibility for larger deals, feedback like this helps us identify areas for improvement. It’s a pleasure to have you as a valued partner. VR Verified Reviewer Network Specialist Telecommunications Used the software for: 2+ years ### "Willo for Wildix" November 10, 2025 5.0 In generale l'esperienza è positiva, perché ci consente di offire ai nostri clienti una soluzione di fonia rapida e di alto livello. Pros Di Wildix mi piace la semplicità di installazione e configurazione, tutte le possibili integrazioni, la semplicità nel fare troubleshooting, il "no client installation". Cons Quello che non mi piace tanto di Wildix è il prezzo un po' troppo elevato, il fatto che i prezzi cambiano a piacere di Wildix, mentre magari noi al nostro cliente abbiamo fatto un preventivo con un certo canone mensile che poi va adeguato, subendo noi l'aumento. Un'altra cosa che non mi piace, è la qualità dei prodotti. Abbiamo sempre avuto problemi con i telefoni, soprattutto con le cornette e con i cavi che causano rumori durante la conversazione. Alternatives considered [Asterisk](https://www.capterra.com/p/60249/Asterisk/) Reason for choosing Wildix Per le soluzioni piccole e con pochissime richieste. Tipo un semplice centralino con 4/5 interni che non devono fare cose avanzate Review Source Response from Wildix OU December 2, 2025 Grazie per il suo contributo. Siamo felici che apprezzi semplicità di installazione, troubleshooting e integrazioni. Prendiamo molto seriamente i commenti su prezzi e qualità dei dispositivi: li abbiamo già condivisi internamente per valutare miglioramenti concreti nelle prossime revisioni. TV Tobias V. Telematiker Projektleiter Electrical/Electronic Manufacturing Used the software for: 2+ years ### "A Reliable and Modern Communication Solution" October 30, 2025 5.0 Wildix has provided us with a stable, efficient, and modern communication platform. The integration of telephony, video, and chat into one browser-based system has simplified our workflow and increased productivity across the team Pros What I liked most about Wildix is how seamlessly it integrates communication tools — phone, chat, video, and collaboration — into one unified platform. It’s reliable, user-friendly, and makes managing communications across the company much easier. Cons There isn’t much to dislike, but the user interface could be a bit more modern and customizable. A few extra options for personalization would make it even better. Review Source Response from Wildix OU December 11, 2025 Thanks for your time and the open feedback. We are happy that our solution is a great fit for your company and looking forward to support you further on for the upcoming years. MD Massimiliano D. Resp.tecnico Telecommunications Used the software for: 2+ years ### "La mia recensione dopo 5 anni di installazioni wildix" November 10, 2025 4.0 La mia esperienza è estremamente posisitiava, devo dire che dal punto di vista tecnico non ho mai avuto grossi problemi di funzionamento, il servizio classound è stato sempre funzionale e puntuale. Siamo riusciti sempre in grandi linee a soddisfare le richieste dei nostri clienti che ritengono il prodotto valido soprattutto da chi proviene da altri sistemi telefonici voip. Pros Ciò che mi è piaciuto di più di Wildix è la stabilità del prodotto e la facilità di configurazione dei servizi "base". Cons Ciò che mi piace meno sinceramente è l'impossibilità di approvvigionare apparechiature di terze parti, sarebbe utile poterlo fare su quei clienti che vorrebbero sfruttare i propri apparecchi Voip, per questo motivo spesso non è stato possibile finalizzare trattative di vendita. Dal punto di vista commerciale riguardo Classound sarebbe il massimo se fosse possibile avere un bundle unico condiviso per tutti gli utenti del pbx, perchè diventa difficile e poco competitivo chiudere vendite su pbx con molti interni. Review Source Response from Wildix OU December 2, 2025 Grazie Massimiliano per i suoi cinque anni di esperienza condivisi. Siamo felici che stabilità e configurazione semplice siano stati punti di forza per voi. Abbiamo preso in seria considerazione i suggerimenti sull’utilizzo di apparecchi di terze parti e sul modello Classound: feedback molto utile per le future evoluzioni commerciali. Carlos P. Ceo Telecommunications Used the software for: 2+ years ### "Prepara para el presente futuro" September 30, 2025 5.0 En general satisfactoria, mejor de lo esperado desde el inicio, contacto muy cercano tanto para ayuda de gestion como de soporte Pros Plataforma muy completa y preparada para integraciones con otros programas,ERP , CRM, con funciones de movilidad Cons Algunas notificaciones erroneas o malentendidas, a nivel de promociones o notificaciones de aumentos de precios y cambios de politicas Reason for choosing Wildix En principio por la facilidad a la hora de ofrecer el producto Switched from [Rainbow](https://www.capterra.com/p/180324/Rainbow/) Por necesidades del mercado y solictudes de nuestros clientes Review Source Response from Wildix OU October 2, 2025 ¡Muchas gracias por tu valoración y por confiar en nosotros durante más de dos años! Nos alegra saber que la plataforma ha superado tus expectativas. Tomamos nota de tu comentario sobre las notificaciones para seguir mejorando la claridad y la experiencia de uso. Seguiremos trabajando para que Wildix continúe siendo la mejor opción para ti y tus clientes. SV Stephan V. Senior IT Project Manager Information Technology and Services Used the software for: 1-2 years ### "Wildix - DIE Telefonlösung" September 30, 2025 5.0 Ich kenne Wildix seit einem Jahr und im Vergleich mit anderen Anbietern ist das Lizenz Modell sehr simpel aufgebaut. Pros Grenzenlose Möglichkeiten von Schaltungen und Schnittstellen zu Fremdsystemen. Es ist schnell einsatzbereit. Cons Bestellwesen. Mehrfachauthentifizierung. Statusanzeigen auf den Geräten sehr beschränkt einstellbar. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Wildix Wildix bietet die Schnittstellen, die Anlage aus einer Branchenlösung zu konfigurieren Switched from [Pascom Cloud](https://www.capterra.com/p/203696/pascom-Cloud-PBX/) Schnittstellen die beim alten Produkt fehlten Review Source Response from Wildix OU October 2, 2025 Wir danken Ihnen herzlich für Ihr Feedback und freuen uns sehr, dass unsere Flexibilität und einfache Nutzbarkeit Sie überzeugt. Gern nehmen wir auch Ihren Input zum Bestellprozess auf und werden versuchen die Vorgänge zu optimieren. Ihr Feedback hilft uns bei diesem KVP. JS Julián S. CEO Telecommunications Used the software for: 2+ years ### "El buque insignia de las UCAAS" November 5, 2025 5.0 Es un gran producto que permite la gestión de las Comunicaciones Unificadas de la empresa., sea del tamaño que sea. Pros Su versatilidad y prestaciones avanzadas. Es un todo en uno en Comunicaciones Unificadas (voz, video, SMS, fax, móvil, etc.) y se pueden gestionar cientos de sedes, incluso en diferentes países y continentes con total precisión. Cons A veces las actualizaciones no son todo lo rápidas que deberían ser. El cualquier caso, el sistema es extremadamente estable. Review Source Response from Wildix OU November 28, 2025 ¡Gracias por tu valoración! Nos alegra saber que la versatilidad y prestaciones de nuestra solución están cumpliendo con vuestras expectativas. Tomamos nota sobre la velocidad de algunas actualizaciones y seguiremos trabajando para optimizar nuestros ciclos sin comprometer la estabilidad del sistema. Faize A. Managing Partner Telecommunications Used the software for: 1-2 years ### "A brand with a growth mindset" November 27, 2025 5.0 Wildix has a great team of people who love the brand and invest continuously in the growth and development of not only its solutions but the whole ecosystem of users and resellers. Pros I love the sales intelligence feature on Wildix X-bees - being able to quickly search for different topics and find relevant information is a time-saver. Also the ease of use of the interface and being able to change devices seamlessly during calls are unbeatable compared to the competition. Cons Lack of Turkish language support in the user interface at the moment - but hopefully that will change soon. Review Source Response from Wildix OU December 23, 2025 Thank you for the feedback. We’re thrilled to hear your kind words about the team, the ecosystem, and the growth mindset behind Wildix. It’s great to know x-bees and its sales intelligence features are saving you time and delivering a strong user experience. We appreciate you sharing your perspective and support! Oscar S. IT Computer Networking Used the software for: 1-2 years ### "A very good solution for your company's communications" September 30, 2025 5.0 My experience with Wildix I would rate as very good. I think they have a very good product adaptable to any company of any size. Pros The versatile solution it offers for the company's unified communications. Communication with support is very agile and fast. At a commercial level, they have many e-learning tools to train staff with their solutions. Cons Perhaps the bureaucracy when introducing an opportunity. When a process gets stuck, it is difficult to obtain a quick and agile solution. Review Source Response from Wildix OU November 26, 2025 Thank you, Oscar, for your positive review and for sharing your experience. We’re pleased to hear that you find Wildix adaptable, versatile, and well-supported, and that our training resources have been valuable for your team. We appreciate your feedback regarding process efficiency and will take your comments into consideration as we continue refining our partner experience. DP David P. CEO Telecommunications Used the software for: 2+ years ### "Wildix review" October 23, 2025 5.0 Wildix are innovative and supportive and as a company, we have benefited considerably by partnering with them. Pros The Wildix Team are fantastic to work with, always eager to assist with changing requirements and support. Customer Support is very responsive and always manages to fix issues fast Cons Product documentation is very technical and aimed at support staff. Would be great to have some cheat sheets for end users. Switched from [Grandstream Wave](https://www.capterra.com/p/168626/Grandstream-Wave/) Wildix had WebRTC and a number of other services that I required Review Source Response from Wildix OU November 26, 2025 Thank you, David, for your kind words and continued partnership. We’re thrilled to hear that our innovation and support have helped your business succeed. Your feedback about end-user documentation is invaluable — we’re working on making our resources more accessible for all users, including quick-reference guides and cheat sheets. We look forward to continuing to grow together! CS Christoph S. CEO Information Technology and Services Used the software for: 2+ years ### "We tried 5 phone systems and Wildix came out on top." September 30, 2025 5.0 Very good, we tested 5 other systems before, and only Wildix was able to meet our needs. Compared to the competition it is just so much easier to set up and support. Pros That it runs almost issue free. We have 30+ customers on Wildix, and if an issue occurs, which is very rare on its own, it is 90% not Wildix related. Cons They focus a lot on the needs of big companies, and i think sometimes the needs of smaller companies come a bit short. For instance, the new Collaboration 7 is very good, but a bit complex when all you want to do is simpler phone system stuff, as a lot of smaller companies do. Switched from [PBXact](https://www.capterra.com/p/213663/PBXact/)[3CX](https://www.capterra.com/p/158704/3CX/)[Cloudya](https://www.capterra.com/p/184983/NFON/) 3CX could not do what we wanted to do. It was missing a lot of key features. Review Source Response from Wildix OU November 26, 2025 Thank you, Christoph, for your thoughtful review and for choosing Wildix after such a thorough evaluation. We’re glad to hear that our platform’s reliability, simplicity, and feature set have met your expectations and those of your customers. We appreciate your perspective regarding smaller business needs and the complexity of advanced features, feedback like this helps us ensure our solutions remain accessible and effective for all types of users. AV Angelo V. Network Engineer Telecommunications Used the software for: 2+ years ### "Migliore piattaforma per UC&C" October 9, 2025 5.0 Ottima. per noi è stata la prima scelta come sistema di UC&C, in quanto realtà solida, Europea ed orientata veramente al futuro con innovazioni uniche nel suo settore. Pros La flessibilità che il sistema wildix ti permette di raggiungere tramite dialplan, non mi è mai capitato di dover dire "non si può fare" ad un cliente, è un sistema molto smart, pieno di sempre nuove funzionalità e con un supporto da 10 e lode. Cons Dovrebbero tenere più webinar tech, le funzionalità sono sempre molte e nuove, e essere sempre aggiornati è essenziale. Alternatives considered [3CX](https://www.capterra.com/p/158704/3CX/) Reason for choosing Wildix Perchè è molto innovativo e presenta molti punti a suo vantaggio. Switched from [3CX](https://www.capterra.com/p/158704/3CX/) Panasonic ha chiuso la divisione PBX, siamo stati costretti quindi a trovare una nuova piattaforma. Review Source Response from Wildix OU October 24, 2025 Grazie Angelo per la tua recensione e per la fiducia! Ci fa molto piacere che tu consideri Wildix la prima scelta nel mondo UC&C. Ottimo spunto sui webinar tecnici: continueremo a proporne sempre di più per mantenere tutti aggiornati sulle novità. DO Davide O. technical Telecommunications Used the software for: 2+ years ### "The evolution of Wildix" October 13, 2025 5.0 Our overall experience with Wildix has been excellent. As mentioned earlier, the switchboard allows us to configure all customer requests in a comprehensive and straightforward manner. In addition to this, with the latest AI integrations, Wildix is evolving into a platform that goes beyond a simple telephone switchboard. Pros The ease of configuration of the WMS with continuous updates and new features being added all the time. Technical support always available. Cons The least appreciated features are the difficulty in searching for numbers in the directory and changing the extension options directly on the landline telephone. The inability to disable automatic updates on the WMS. Switched from [OXO Connect](https://www.capterra.com/p/213692/OXO-Connect/) It was much more flexible than Alcatel, and we wanted to start offering VOIP systems. Review Source Response from Wildix OU November 26, 2025 Thank you, Davide! We really appreciate your thoughtful feedback and are glad to hear how much you value the flexibility and evolution of Wildix. It’s great to know the WMS configuration and continuous updates are making a difference for you. We’ll share your input on directory searches and update options with our product team. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.