# Page 4 | Wildix Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Wildix the right Unified Communications solution for you? Explore 209 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/218251/Wildix/reviews

---

Wildix

4.7 (209)

[View alternatives](https://www.capterra.com/p/218251/Wildix/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 4 - Reviews of Wildix

## Showing most helpful reviews

Showing 76-100 of 209 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AV

Angelo V.  
Network Engineer  
Telecommunications  
Used the software for: 2+ years

### "Migliore piattaforma per UC&C"

October 9, 2025

5.0

Ottima. per noi è stata la prima scelta come sistema di UC&C, in quanto realtà solida, Europea ed orientata veramente al futuro con innovazioni uniche nel suo settore.

Pros

La flessibilità che il sistema wildix ti permette di raggiungere tramite dialplan, non mi è mai capitato di dover dire "non si può fare" ad un cliente, è un sistema molto smart, pieno di sempre nuove funzionalità e con un supporto da 10 e lode.

Cons

Dovrebbero tenere più webinar tech, le funzionalità sono sempre molte e nuove, e essere sempre aggiornati è essenziale.

Alternatives considered

[3CX](https://www.capterra.com/p/158704/3CX/)

Reason for choosing Wildix

Perchè è molto innovativo e presenta molti punti a suo vantaggio.

Switched from

[3CX](https://www.capterra.com/p/158704/3CX/)

Panasonic ha chiuso la divisione PBX, siamo stati costretti quindi a trovare una nuova piattaforma.

Review Source

Response from Wildix OU

October 24, 2025

Grazie Angelo per la tua recensione e per la fiducia! Ci fa molto piacere che tu consideri Wildix la prima scelta nel mondo UC&amp;C. Ottimo spunto sui webinar tecnici: continueremo a proporne sempre di più per mantenere tutti aggiornati sulle novità.

AV

Alexis V.  
Responsable support  
Computer & Network Security  
Used the software for: 2+ years

### "Un système efficace et simple d'utilisation"

October 8, 2025

5.0

Globalement la prise en main de Wildix s'effectue très aisément. Après quelques explications, on se sent très vite à l'aise à l'utiliser sereinement.

Pros

Son utilisation simplifié grâce à son PBX dans le cloud. Une connexion internet suffit à faire fonctionner son téléphone. Le système est continuellement mis à jours, avec des nouveautés régulières.

Cons

Beaucoup de documentations ne sont pas traduites en français, notamment pour les procédures liés au support technique.

Switched from

[Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/)

Tarif très élevé et il y avait très peu de nouveautés.

Review Source

Response from Wildix OU

October 30, 2025

Bonjour Alexis, merci d’avoir pris le temps de partager votre expérience ! Nous sommes ravis que la solution vous apporte satisfaction et prenons bonne note de vos remarques sur la documentation. L’amélioration continue de nos ressources fait partie de nos priorités pour vous offrir une expérience toujours plus fluide.

AM

Amir M.  
Technical Pre Sales  
Telecommunications  
Used the software for: 2+ years

### "Working with Wildix as a "Diamond" partner "

October 2, 2025

5.0

My overall experience with Wildix has been very positive. The platforms on offer ( Collaboration / X-Bees & X-Hoppers" ) are intuitive, reliable, and has streamlined our customers communications. The ongoing support from the Wildix team has been consistent and responsive.

Pros

Wildix always offered state of the art products ( Hardware / Software ) the customer care team is always very helpful and response times are outstanding.

Cons

Not all Wildix hardware is currently available for purchase on CaPex. The platform showcases a selected range of devices and accessories, but some products may only be purchasable through " HWaaS" ( although understand the benefits of HWaaS" )

Review Source

Response from Wildix OU

November 26, 2025

Thank you, Amir, for your fantastic review and for your continued partnership as a Diamond partner. We’re delighted that our platforms and support have helped streamline your customers’ communications and that you value the quality of our products and service. We also appreciate your note regarding hardware availability — your feedback is valuable as we continue evaluating how best to meet the diverse needs of our partners and customers.

MS

Matthias S.  
ICT technician  
Telecommunications  
Used the software for: 2+ years

### "Innovative System with Simple Deployment"

November 6, 2025

5.0

Our overall experience with Wildix has been very positive, especially because it’s so easy for us to implement the product for our customers.

Pros

I really like how innovative, modern, and forward-thinking Wildix is compared to other PBX solutions.

Cons

I find it a pity that Android Auto and CarPlay are still not supported, as this would greatly enhance usability.

Alternatives considered

[Enreach Contact](https://www.capterra.com/p/216449/Enreach-Contact/)

Reason for choosing Wildix

Wildix was the better choice because it’s more modern, user-friendly, and easier to manage.

Switched from

[Enreach Contact](https://www.capterra.com/p/216449/Enreach-Contact/)

It could do everything Swyx could — but better.

Review Source

Response from Wildix OU

December 11, 2025

Hello, Thanks for taking the time to write this review and for your positive feedback. We are happy that the innovative and easy to use approach of our solution fits your needs. We are also working on enhancing our solution so hopefully in the future we can also fullfil the additional requirements you mentioned. Best regards, Your Wildix Team

Silvano S.  
CEO  
Information Technology and Services  
Used the software for: 2+ years

### "Best choice in UCC"

November 10, 2025

5.0

Twenty years of success based on quality and saving money for the Customers, optimal MRR for Partners.

Pros

They are really focused on Partners channel and not to sell directly to customers. They keep on improving their products, keeping compatibility even with old hardware. They are completely "in-cloud" no software to install just the best solution on the market for web based systems.

Cons

They are really fast in technology-growing, and we need to run a lot to stay up to date. It's something good in someway but Partners need to work hard to stay updated.

Review Source

Response from Wildix OU

December 5, 2025

Thank you, Silvano, for your long-standing trust and for highlighting the strengths of our partner-first model. We truly value your perspective on innovation and backward compatibility, and we appreciate your commitment to staying at the forefront with us.

PR

Petra R.  
Impiegata  
Telecommunications  
Used the software for: 2+ years

### "Completo, completamente personalizzato e funzionale"

October 9, 2025

5.0

Pros

Abbiamo scelto Wildix per la nostra azienda e devo dire che è davvero una piattaforma su misura: si adatta perfettamente alle nostre esigenze e ai nostri flussi di lavoro. L’integrazione con CRM, calendario e WhatsApp Business rende tutto molto più semplice e centralizzato. Una delle funzionalità che apprezzo di più è la possibilità di registrare e trascrivere chiamate e video call grazie a Xbees con i rissunti creati dall'intelligenza artificiale: è comodissimo per recuperare informazioni e per avere tutto documentato. Inoltre, anche quando un cliente apre un ticket senza che anche lui abbia la stessa piattaforma, resta visibile lo storico completo della chat, il che rende il servizio molto più fluido e professionale. In sintesi, Wildix è uno strumento completo, flessibile e davvero orientato alle esigenze del cliente.

Cons

a presenza “disponibile” viene visualizzata solo se si è sulla schermata di Xbees; se si è in altre schermate, lo stato disponibile non appare, anche se in realtà non si è occupati.

Review Source

Response from Wildix OU

October 24, 2025

Grazie Petra per il tuo bellissimo feedback! Siamo felici che la piattaforma risponda alle esigenze della tua azienda e che le integrazioni con CRM e WhatsApp Business semplifichino il lavoro. Verificheremo anche il tema della presenza “disponibile” per ottimizzarlo.

CG

Chris G.  
Technical Director  
Telecommunications  
Used the software for: 2+ years

### "Wildix experience so far "

October 19, 2025

5.0

From sales to ordering and technical support, Wildix provides first-class support. The team keeps enhancing the product with new features and tools to help us win deals

Pros

What I liked most about Wildix was how intuitive the interface is. The WebRTC technology stood out to us the most, the mobile and softphone application was the best we have used

Cons

The price of the cordless solution can be pretty high for smaller installations when a customer only requires 2 or 3 dect handsets but needs access to all areas.

Switched from

[CLEARVIEW](https://www.capterra.com/p/10032664/CLEARVIEW/)

We wanted a system with a good softphone and mobile app

Review Source

Response from Wildix OU

November 26, 2025

We’re so glad to hear about your positive experience with Wildix! It’s great that our WebRTC technology and mobile app have made such an impact. Thank you for your valuable feedback.

KR

Klaus R.  
CEO  
Information Technology and Services  
Used the software for: 6-12 months

### "Modernste Cloud Telefonie mit KI"

October 17, 2025

5.0

Die Erfahrung mit Wildix ist sehr positiv. Durch die kurzen Wege erhält man Informationen schnellstmöglich und der Support ist auch direkt verfügbar.

Pros

Mit der Wildix-Telefonanlage erreichen Kunden schneller den richtigen Ansprechpartner. Präsenzanzeige, intelligente Weiterleitung und zentrale Steuerung sorgen dafür, dass Anrufe nicht ins Leere laufen. Das steigert die spürbar die Kundenzufriedenheit, da Anliegen effizient bearbeitet werden. Zusätzlich bietet die individuelle Konfigurationsmöglichkeit Freiraum für vielfältige Anpassungsmöglichkeiten, damit z.B. auch Mehrschichtbetriebe effizient Anrufe erhalten können.

Cons

Bei der Wildix-Telefonanlage gibt es relativ wenig, was meiner Meinung nach nicht passt. Wenn überhaupt, ist es eine zentrale Ansicht der Anruflisten von Anrufgruppen außerhalb von CDRView. Selbst hier bin ich davon überzeugt, dass Wildix auf das Feedback der Community eingeht und eine Lösung dafür baut.

Switched from

[Pascom Cloud](https://www.capterra.com/p/203696/pascom-Cloud-PBX/)

Pascom legt vermehrt großen Wert auf die Vermarktung ihrer eigenen Telefonleitungen. Wildix ist und bleibt hier sehr offen und es gibt keine Beschränkung bzgl. der Anbindung von SIP-Trunks.

Review Source

Response from Wildix OU

November 25, 2025

Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu senden. Wir freuen uns sehr, dass Sie so positive Erfahrungen mit Wildix gemacht haben!

DB

Darren B.  
MD  
Telecommunications  
Used the software for: 2+ years

### "Wildix - The best in the Business"

October 10, 2025

5.0

Wildix offers a solid, feature-rich unified communications platform, particularly appreciated for its flexibility with web based communication (via WebRTC) and cloud infrastructure. we like its seamless integrations for voice, video, and messaging—all within one platform. I especially praise for its support of remote and hybrid work setups, where its mobile apps and browser based communication shine.

Pros

The whole seamless working from desktop to mobile from home working to office and the integration of voice and video and messaging,

Cons

Because the system has many features and options, some staff say documentation or e learning resources are not always up to date, or lacking in clarity for certain features. This can make training harder.

Switched from

[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)

We made the switch as we needed to have the ability to work from anywhere and have more DR.

Review Source

Response from Wildix OU

November 26, 2025

Thank you, Darren! We’re thrilled to hear that Wildix is supporting your remote and hybrid work needs so effectively and that you value the seamless integration of voice, video, and messaging. We appreciate your feedback on documentation and e-learning resources — it’s something we’re continuously working to improve to make training even easier.

MM

Marco M.  
Amministratore Unico  
Broadcast Media  
Used the software for: 1-2 years

### "Pregi e difetti di una collaborazione"

October 20, 2025

3.0

Complessivamente positiva seppure con qualche punto negativo come scritto sopra e come ad esempio la soglia dell'accordo annuo.

Pros

La cosa che preferisco in assoluto di Wildix è il supporto tecnico, addetti qualificati ed esperti sono in grado di aiutarci in modo concreto

Cons

Le variazioni di prezzo in mezzo all'anno ad accordo fatto e non pianificate; il ritiro ad accordo fatto dei gateway e degli switch (questo accaduto tempo addietro); il costo eccessivo dei terminali telefonici sia in acquisto che in HAaS. Il fatto che nonostante si faccia pagare il canone di un HAaS non più a listino, in caso di guasto non lo sostituirete (esempio switch e gateway ISDN, 4FXS, PRI).

Review Source

Response from Wildix OU

November 25, 2025

Ciao Marco, grazie per il tuo feedback e per aver condiviso la tua esperienza. Siamo felici che tu apprezzi il nostro supporto tecnico e prenderemo in considerazione le tue osservazioni su prezzi e hardware per migliorare ancora. Grazie per la fiducia!

KM

Karol M.  
Vertriebsmitarbeiter  
Information Technology and Services  
Used the software for: 6-12 months

### "Wildix - die moderne Telefonielösung"

November 4, 2025

4.0

Wildix modernisiert die Kommunikation in Unternehmen, die flexibles Arbeiten ermöglichen wollen. Mitarbeiter sind überall erreichbar, neue Kollegen sind schnell eingerichtet, und die Verwaltung läuft zentral. Besonders KMUs profitieren davon, dass sie keine komplizierte Telefonanlage mehr im Keller brauchen. Als Vertriebspartner schätzen wir den Support und dass das System stabil läuft.

Pros

Die Flexibilität ist unschlagbar. Die Benutzer können problemlos zwischen Tischtelefon, Laptop und Smartphone wechseln - alles synchronisiert sich automatisch. Besonders im Home-Office oder unterwegs ist das Gold wert.

Cons

Einige Endgeräte gibt es nur als Mietmodell. Das ist nicht jedem unserer Kunden recht - manche wollen ihre Hardware lieber direkt kaufen. Da müssen wir manchmal länger überzeugen oder auf andere Modelle ausweichen.

Review Source

Response from Wildix OU

December 2, 2025

Guten Tag, vielen Dank für Ihre tolle Bewertung und das ausführliche Feedback! Es freut uns sehr zu hören, dass Sie die Flexibilität von Wildix, die einfache Verwaltung und die nahtlose Nutzung zwischen Tischtelefon, Laptop und Smartphone so schätzen. Besonders die Stabilität und der zuverlässige Support für Vertriebspartner sind für uns wichtige Punkte, und wir freuen uns, dass Sie dies positiv erleben. Ihre Rückmeldung zu den Mietmodellen der Endgeräte nehmen wir ernst. Wir verstehen, dass nicht jeder Kunde Hardware lieber mieten möchte, und arbeiten kontinuierlich daran, Partnern unterschiedliche Optionen und Lösungen anzubieten, um individuellen Bedürfnissen gerecht zu werden. Vielen Dank für Ihr Vertrauen und Ihr Engagement – wir freuen uns auf viele weitere erfolgreiche Projekte mit Ihnen! Beste Grüße Ihr Wildix Team

PP

Peter P.  
Consultant  
Computer Hardware  
Used the software for: 1-2 years

### "Wildix Review (After One Year of Experience)"

September 30, 2025

4.0

A very positive experience. Due to the comprehensive and versatile offering, initial training is required.

Pros

Wildix is highly versatile and adaptable to diverse customer needs. It also scales well. Some of our use cases are documented here: \[sensitive content hidden\] The friendly and helpful support from Customer Success and Technical teams is a significant positive.

Cons

The ordering process via SFPC is cumbersome for us. We do not require many of its functions as we use our own CRM. However, the processes have already been significantly improved—keep up the good work. The Classound Team currently appears very busy, though the team is also very friendly and helpful. Hardware (BT Headsets): An updated, improved version of the BT headsets would be desirable. The microphone is often criticized for its quality compared to Jabra headsets. The wearing comfort, however, is excellent. The documentation and e-learning for certain topics are not always completely up-to-date.

Review Source

Response from Wildix OU

November 26, 2025

Thank you, Peter, for your detailed feedback and for sharing your experience after a year with Wildix. We’re glad to hear that you value our platform’s versatility, scalability, and the support from our Customer Success and Technical teams. We appreciate your comments regarding the ordering process, hardware, and documentation, your feedback will be passed to the wider team for review as we continue to refine the overall partner experience.

MF

Mattia F.  
tecnico delle telecomunicazioni  
Information Technology and Services  
Used the software for: 2+ years

### "Il centralino per ogni esigenza. "

October 20, 2025

5.0

i clienti sono contenti delle funzioni che offre Wildix, la collaboration, la possibilità di rispondere su qualsiasi dispositivo si voglia, l' app sul cellulare i telefoni WiFi... il costo di messa in funzione è molto vantaggioso.

Pros

versatilità e semplicità del prodotto, è facile installare nuove funzioni come risponditori automatici o nuovi dispositivi all' interno del centralino cloud. La funzione Analytics è ottima per monitorare dalla A alla Z l' intero centralino potendo esportare grafici e tabelle delle chiamate che passano sul centralino.

Cons

i telefoni in generale hanno bisogno di essere aggiornati in quanto altre marche offrono soluzioni più smart, tuttavia sembra che nuovi modelli stiano arrivando portando innovazioni anche da quel lato.

Review Source

Response from Wildix OU

November 25, 2025

Ciao Mattia, grazie per la tua recensione positiva! Ci fa piacere sapere che apprezzi la versatilità e semplicità del sistema e le funzioni di Analytics. Stiamo già lavorando su nuovi modelli di telefoni più smart e performanti. Grazie per far parte della community Wildix!

JG

Johannes G.  
IT-Systemelektroniker  
Information Technology and Services  
Used the software for: 1-2 years

### "Experience with Wildix"

October 1, 2025

5.0

My overall experience with Wildix has been excellent. The platform is reliable, user-friendly, and provides all the key communication tools in one place. It has improved collaboration across our team and works well both in the office and remotely

Pros

All-in-one communication: Phone, chat, and video conferencing combined in one platform. Support & service: Fast and knowledgeable assistance when needed. Scalability: Easily adaptable to growing business needs

Cons

User interface design: While functional, the interface could look more modern and visually appealing. Learning curve for advanced features: Some of the more powerful tools require extra training to use effectively.

Switched from

[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)

We wanted to move away from outdated phone systems and adopt a more modern, cloud-based communication solution

Review Source

Response from Wildix OU

November 26, 2025

Thank you, Johannes, for your review and for sharing your experience with Wildix. We’re glad to hear that the platform’s reliability, scalability, and all-in-one communication tools have enhanced collaboration across your team.We appreciate your feedback on the user interface and learning curve, it’s valuable input that helps us continue refining both the design and usability of our solutions.

AB

Alessandro B.  
Sales Engineer  
Internet  
Used the software for: 2+ years

### "Exciting innovations and improvements with Agentic AI and the new App"

October 17, 2025

5.0

The Agentic AI features in the new WMS7 version are extremely powerful and compelling, opening up new scenarios and potential applications in the field of Unified Communication and Collaboration. Thanks to the use of Voice Bot technology, we can eliminate missed or abandoned calls and automate business processes. Moreover, the mobile app enables us to work without barriers, regardless of our geographic location, with the only requirement being an available internet connection.

Pros

The Collaboration 7 solution has significantly improved the user experience compared to the previous version, adding features of clear interest while maintaining the excellent technical support that distinguishes the vendor's services

Cons

Some features available in the previous version have not yet been implemented in Collaboration7, but I’ve already seen they’ve been added to the roadmap for the coming weeks

Review Source

Response from Wildix OU

November 26, 2025

We’re delighted to hear that the new AI capabilities and mobile app are helping you work more efficiently! Thank you for recognizing our ongoing improvements in Collaboration 7 — your feedback helps us prioritize updates to make the platform even better.

Mirko E.  
CSO  
Information Technology and Services  
Used the software for: 1-2 years

### "Wildix- the easiest way to live UC"

November 6, 2025

5.0

Der Gesamteindruck ist sehr gut, das System funktioniert einwandfrei und is sehr flexibel einsetzbar

Pros

Wildix ist ein einfach zu verwaltendes und sehr funktionales UC System. Besonders die KI Funktionsionalitäten sind hervorzuheben. Chatbots und Voicebots sind einfach konfigurierbar.

Cons

Eine Herausforderung sind die Produktzyklen, die meist sehr kurz sind. Produkte werden ohne Vorlauf abgekündigt

Review Source

Response from Wildix OU

December 2, 2025

Guten Tag, vielen Dank für Ihre positive Bewertung und Ihr ausführliches Feedback! Es freut uns sehr zu hören, dass Sie Wildix als flexibles, zuverlässiges und einfach zu verwaltendes UC-System erleben und besonders die KI-Funktionalitäten wie Chatbots und Voicebots als hilfreich empfinden. Ihre Anmerkung zu den Produktzyklen nehmen wir sehr ernst. Wir verstehen, dass kurze Zyklen und schnelle Abkündigungen Herausforderungen darstellen können, und arbeiten kontinuierlich daran, die Transparenz für unsere Partner weiter zu verbessern. Vielen Dank, dass Sie Ihre Erfahrungen teilen und Wildix aktiv einsetzen. Wir freuen uns auf die weitere erfolgreiche Zusammenarbeit! Beste Grüße Ihr Wildix Team

Flavio O.  
CTO  
Telecommunications  
Used the software for: 2+ years

### "HelloTel e Wildix"

November 10, 2025

5.0

L'esperienza complessiva è molto positiva, sia come azienda che come prodotti, a volte la configurazione e il presales può essere entusiasmante nella proposta al potenziale cliente.

Pros

Wildix è un'azienda dinamica, moderna e fortemente orientata al miglioramento e all'innovazione, portano una mentalità positiva orientata in tal senso a partner e clienti.

Cons

A volte la politica dei prezzi può mettere in difficoltà i partner, aumenti non possono essere spesso facilmente assorbiti nei rapporti tra i partner e i clienti più piccoli

Review Source

Response from Wildix OU

December 2, 2025

Grazie Flavio! Siamo entusiasti di leggere della sua esperienza così positiva sia lato azienda che prodotto. Comprendiamo le sue osservazioni sui prezzi: valuteremo con attenzione come supportare meglio i partner, soprattutto nei progetti più sensibili dal punto di vista commerciale.

AB

Aicha B.  
Presales specialist  
Information Technology and Services  
Used the software for: 1-2 years

### " A practical solution that really improved how we work"

October 10, 2025

5.0

Overall, Wildix has been a solid, reliable solution for both us and our clients. It’s ideal for small and medium businesses that want to simplify communication and improve efficiency without needing complex IT resources.After seeing the results firsthand, I can say Wildix truly helps companies communicate better, faster and smarter.

Pros

What I appreciate most about Wildix is how practical it is for companies that want to modernize communication without overcomplicating things. At Tecnologieufficio, we’ve implemented x-bees, Voicebot, and AI Data Boost for a car dealership that needed to manage a very high volume of incoming calls. With Wildix, their workflow finally became organized: fewer missed calls, faster responses, and real visibility into each customer interaction.The AI transcription and CRM integration make a big difference in daily operations — everything stays tracked and easy to follow up.

Cons

Sometimes the initial setup can feel a bit technical, especially when integrating different systems or CRMs.However, once the configuration is complete, the platform runs smoothly and requires very little maintenance. It’s a small effort for a big long-term payoff.

Review Source

Response from Wildix OU

November 26, 2025

Thank you, Aicha! We’re glad to hear Wildix has helped streamline communication and improve efficiency for both your team and clients, and we appreciate your feedback on setup.

Matteo D.  
responsabile tecnico  
Telecommunications  
Used the software for: 2+ years

### "best in the world"

November 10, 2025

5.0

Overall, my experience with Wildix is very good: it works great, it is fast, easy to use, and highly integrable.

Pros

The collaboration features, and the dedicated smartphone app are what I liked most about Wildix.....

Cons

The main downside is the limited flexibility regarding licensing options and the overall costs for specific features.

Review Source

Response from Wildix OU

December 5, 2025

Thank you, Matteo, for your strong endorsement. We’re pleased that collaboration features and mobile functionality stand out for you. We also appreciate your candid feedback on licensing flexibility and will continue working to improve in this area.

HA

Hakan A.  
GF  
Information Technology and Services  
Used the software for: 2+ years

### "Mit Wildix besser kommunizieren"

October 2, 2025

5.0

Die Systeme laufen sehr Stoerungsarm, die Preis und Lizenz Gestaltung ist einfach und unkompliziert.

Pros

Die modularität der Systeme und der Funktionsumfang, Design der Software und Hardware ist Zeitgemäß.

Cons

Bestellvorgang könnte einfacher gestaltet werden sowie für Neusysteme als auch für die Erweiterungen.

Alternatives considered

[Cloudya](https://www.capterra.com/p/184983/NFON/)

Reason for choosing Wildix

Wildix deckt vielmehr Bereiche ab und ist flexibler. Mann kann mehr Anforderungen realisieren.

Switched from

[Unify](https://www.capterra.com/p/10020612/Unify/)

war wenig flexibel, kompliziert in Einrichtung und Betrieb

Review Source

Response from Wildix OU

November 25, 2025

Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu senden. Wir freuen uns sehr, dass Sie so positive Erfahrungen mit Wildix gemacht haben!

GM

Gabriele M.  
Amministratore  
Computer & Network Security  
Used the software for: 2+ years

### "Telefonia e Sicurezza"

October 9, 2025

3.0

Nel complesso la mia esperienza con Wildix è stata positiva. Ho trovato una piattaforma tecnologicamente avanzata, flessibile e affidabile, soprattutto dal punto di vista tecnico. Alcuni aspetti dell’approccio commerciale e della comunicazione con il cliente potrebbero essere migliorati (VEDI AUMENTO DELLE LICENZE)

Pros

La flessibilità tecnica: la piattaforma è altamente configurabile e si adatta bene a contesti differenti, offrendo strumenti evoluti e integrazioni utili.

Cons

L’approccio commerciale a volte può risultare troppo spinto o poco allineato con le reali esigenze del cliente

Alternatives considered

[3CX](https://www.capterra.com/p/158704/3CX/)

Reason for choosing Wildix

Solo per l'assistenza tecnica e per il prodotto flessibile.

Review Source

Response from Wildix OU

October 24, 2025

Grazie Gabriele per aver condiviso la tua esperienza! Siamo lieti che tu riconosca la flessibilità e la solidità tecnica di Wildix. Apprezziamo anche il tuo riscontro sull’approccio commerciale: lavoriamo costantemente per migliorare la comunicazione con clienti e partner.

AL

Axel L.  
CTO  
Information Technology and Services  
Used the software for: 2+ years

### "Wildix, the best support at market"

October 31, 2025

5.0

We have not regretted choosing Wildix as our main vendor, as it has allowed us to meet all of our customers’ needs.

Pros

Wildix provides fast and highly competent support that always has a solution ready. There are AI voice bots, and through the Idea Portal, partners can submit suggestions for improvements.

Cons

For partners, the sales pressure is high. As partner you have to pay a relatively high amount to get started, but in return, you receive very good training.

Switched from

[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)

We needed a modern Cloudsolution for Homeoffice

Review Source

Response from Wildix OU

November 26, 2025

Thank you, Axel, for your fantastic review and continued trust in Wildix. We’re delighted that our solutions and support team have helped you deliver outstanding service to your customers. We also appreciate your feedback regarding partner conditions, it’s valuable as we continue improving the partner experience. We’re proud to have you as part of the Wildix community!

AG

Adrian G.  
Consultant  
Telecommunications  
Used the software for: 2+ years

### "Review of the product ‘Wildix’"

November 6, 2025

4.0

Pros

The product is very flexible and the cloud PBX runs very stably. If you take time, you can meet any customer requirements in the dialplan.

Cons

The call quality of the desk phones is barely average. The configurations in the Cloud PBX are not intuitive and require a high level of expertise.

Review Source

Response from Wildix OU

December 23, 2025

Thank you for the great review. We’re happy to hear you’re enjoying the flexibility and stability of the cloud PBX and how easily it can be tailored to customer needs. We also appreciate the feedback and will keep it in mind as we continue improving the platform.

MT

Mauro T.  
CEO  
Telecommunications  
Used the software for: 1-2 years

### "Progredire grazie a Wildix"

October 16, 2025

5.0

L'esperienza complessiva come si intuisce dalle precedenti affermazioni è stata molto positiva e sono convinto che grazie alle continue implementazioni e aggiornamenti sarò in grado di ottimizzare al meglio i processi per le nostre attività, i teams pre-sales e post-sales sono impeccabili e in grado di supportare il cliente per tutte le esigenze manifestate prima e dopo l'acquisto.

Pros

La comunicazione di squadra e la collaborazione in team, in particolare per la gestione di processi produttivi sia all'interno dell'azienda che sul campo è stato per noi fondamentale riuscire a tenere sotto controllo il processo grazie alla condivisione delle informazioni/documenti e la facile raggiungibilità degli attori interessati dal processo stesso, questo ci ha fatto risparmiare molto tempo ed evitato fraintendimenti e perdita di informazioni.

Cons

Al momento non dispongo di argomenti negativi per questa piattaforma anche perché piccoli chiarimenti sul funzionamento o l'uso di funzionalità specifiche sono stati tempestivamente forniti.

Review Source

Response from Wildix OU

October 24, 2025

Grazie Mauro per la splendida recensione! Siamo felici che Wildix contribuisca a ottimizzare i processi del tuo team e che l’esperienza con i nostri reparti pre-sales e post-sales sia stata così positiva. Continueremo a innovare per offrirti sempre il massimo supporto.

ME

Michael E.  
CEO  
Telecommunications  
Used the software for: 1-2 years

### "Wildix PBX. A very good telephone system"

October 1, 2025

5.0

We implemented the Wildix system for a customer in the care sector for people with intellectual disabilities. The customer has just over 150 locations. The project was implemented via the Wildix Cloud and includes connections to alarm servers and call systems. The locations are equipped with desk phones and DECT phones in door intercom systems. The collaboration feature (PC+ app) was also very well received here, as the Wildix solution is very stable and easy to use.

Pros

The system is easy to use and offers innovative, browser-based applications for Windows, Mac, iOS, and Android. The Wildix PBX runs on a very stable architecture and offers a wide range of useful features. The system can meet almost any telephony requirement.

Cons

The Wildix DECT system runs very smoothly and offers a choice of four DECT handsets. However, the buttons are very small, making the phones difficult to use with gloves or for older users.

Review Source

Response from Wildix OU

November 26, 2025

Thank you, Michael, for your excellent review and for sharing your experience implementing Wildix in such a meaningful project. We’re delighted that our cloud solution, collaboration tools, and overall system performance have met your expectations and supported your client’s needs so effectively. We also appreciate your feedback regarding DECT handset usability — we’ll share this with our product team as we continue refining our devices to ensure accessibility and ease of use for all users.

Similar Products

Featured