# Page 4 | Wildix Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Wildix the right Unified Communications solution for you? Explore 209 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/218251/Wildix/reviews

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Wildix

4.7 (209)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated May 23rd, 2026

# Page 4 - Reviews of Wildix

## Showing most helpful reviews

Showing 76-100 of 209 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Andreas B.  
Prokurist CTO  
Information Technology and Services  
Used the software for: 6-12 months

### "Effiziente und flexible Kommunikationslösung für modernes Arbeiten"

October 1, 2025

5.0

Wir sind seit Mitte des Jahres Wildix Partner und setzen die Lösung auch intern ein. Die Funktionen und Integrationen erleichtern zahlreiche Arbeitsabläufe, verbessern die Erreichbarkeit und machen die Kommunikation effizienter. Besonders positiv ist, dass Wildix sowohl für kleine Teams als auch für größere Unternehmen hervorragend skalierbar ist. Der Support und die Zusammenarbeit sind zuverlässig, was uns die Entscheidung für Wildix zusätzlich bestätigt.

Pros

Die einfache Bedienung, die stabile Performance und die nahtlose Integration in bestehende Systeme haben uns überzeugt. Besonders die Flexibilität im Homeoffice sowie die Möglichkeit, alle Kommunikationskanäle zentral zu bündeln, erleichtert unseren Arbeitsalltag enorm.

Cons

Bislang haben wir keine gravierenden Nachteile festgestellt. Gelegentlich braucht es etwas Zeit, bis sich neue Mitarbeiter an die vielen Funktionen gewöhnt haben – das ist aber eher ein Gewöhnungsthema als ein Nachteil des Systems selbst.

Switched from

[3CX](https://www.capterra.com/p/158704/3CX/)

Schlechter Kundenservice / Support bei 3cx

Review Source

Response from Wildix OU

November 25, 2025

Vielen Dank für Ihr Feedback. Wir freuen uns sehr, dass Sie mit Wildix so gute Erfahrungen gemacht haben!

AV

Angelo V.  
Network Engineer  
Telecommunications  
Used the software for: 2+ years

### "Migliore piattaforma per UC&C"

October 9, 2025

5.0

Ottima. per noi è stata la prima scelta come sistema di UC&C, in quanto realtà solida, Europea ed orientata veramente al futuro con innovazioni uniche nel suo settore.

Pros

La flessibilità che il sistema wildix ti permette di raggiungere tramite dialplan, non mi è mai capitato di dover dire "non si può fare" ad un cliente, è un sistema molto smart, pieno di sempre nuove funzionalità e con un supporto da 10 e lode.

Cons

Dovrebbero tenere più webinar tech, le funzionalità sono sempre molte e nuove, e essere sempre aggiornati è essenziale.

Alternatives considered

[3CX](https://www.capterra.com/p/158704/3CX/)

Reason for choosing Wildix

Perchè è molto innovativo e presenta molti punti a suo vantaggio.

Switched from

[3CX](https://www.capterra.com/p/158704/3CX/)

Panasonic ha chiuso la divisione PBX, siamo stati costretti quindi a trovare una nuova piattaforma.

Review Source

Response from Wildix OU

October 24, 2025

Grazie Angelo per la tua recensione e per la fiducia! Ci fa molto piacere che tu consideri Wildix la prima scelta nel mondo UC&C. Ottimo spunto sui webinar tecnici: continueremo a proporne sempre di più per mantenere tutti aggiornati sulle novità.

AV

Alexis V.  
Responsable support  
Computer & Network Security  
Used the software for: 2+ years

### "Un système efficace et simple d'utilisation"

October 8, 2025

5.0

Globalement la prise en main de Wildix s'effectue très aisément. Après quelques explications, on se sent très vite à l'aise à l'utiliser sereinement.

Pros

Son utilisation simplifié grâce à son PBX dans le cloud. Une connexion internet suffit à faire fonctionner son téléphone. Le système est continuellement mis à jours, avec des nouveautés régulières.

Cons

Beaucoup de documentations ne sont pas traduites en français, notamment pour les procédures liés au support technique.

Switched from

[Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/)

Tarif très élevé et il y avait très peu de nouveautés.

Review Source

Response from Wildix OU

October 30, 2025

Bonjour Alexis, merci d’avoir pris le temps de partager votre expérience ! Nous sommes ravis que la solution vous apporte satisfaction et prenons bonne note de vos remarques sur la documentation. L’amélioration continue de nos ressources fait partie de nos priorités pour vous offrir une expérience toujours plus fluide.

MM

Marco M.  
Amministratore Unico  
Broadcast Media  
Used the software for: 1-2 years

### "Pregi e difetti di una collaborazione"

October 20, 2025

3.0

Complessivamente positiva seppure con qualche punto negativo come scritto sopra e come ad esempio la soglia dell'accordo annuo.

Pros

La cosa che preferisco in assoluto di Wildix è il supporto tecnico, addetti qualificati ed esperti sono in grado di aiutarci in modo concreto

Cons

Le variazioni di prezzo in mezzo all'anno ad accordo fatto e non pianificate; il ritiro ad accordo fatto dei gateway e degli switch (questo accaduto tempo addietro); il costo eccessivo dei terminali telefonici sia in acquisto che in HAaS. Il fatto che nonostante si faccia pagare il canone di un HAaS non più a listino, in caso di guasto non lo sostituirete (esempio switch e gateway ISDN, 4FXS, PRI).

Review Source

Response from Wildix OU

November 25, 2025

Ciao Marco, grazie per il tuo feedback e per aver condiviso la tua esperienza. Siamo felici che tu apprezzi il nostro supporto tecnico e prenderemo in considerazione le tue osservazioni su prezzi e hardware per migliorare ancora. Grazie per la fiducia!

PR

Petra R.  
Impiegata  
Telecommunications  
Used the software for: 2+ years

### "Completo, completamente personalizzato e funzionale"

October 9, 2025

5.0

Pros

Abbiamo scelto Wildix per la nostra azienda e devo dire che è davvero una piattaforma su misura: si adatta perfettamente alle nostre esigenze e ai nostri flussi di lavoro. L’integrazione con CRM, calendario e WhatsApp Business rende tutto molto più semplice e centralizzato. Una delle funzionalità che apprezzo di più è la possibilità di registrare e trascrivere chiamate e video call grazie a Xbees con i rissunti creati dall'intelligenza artificiale: è comodissimo per recuperare informazioni e per avere tutto documentato. Inoltre, anche quando un cliente apre un ticket senza che anche lui abbia la stessa piattaforma, resta visibile lo storico completo della chat, il che rende il servizio molto più fluido e professionale. In sintesi, Wildix è uno strumento completo, flessibile e davvero orientato alle esigenze del cliente.

Cons

a presenza “disponibile” viene visualizzata solo se si è sulla schermata di Xbees; se si è in altre schermate, lo stato disponibile non appare, anche se in realtà non si è occupati.

Review Source

Response from Wildix OU

October 24, 2025

Grazie Petra per il tuo bellissimo feedback! Siamo felici che la piattaforma risponda alle esigenze della tua azienda e che le integrazioni con CRM e WhatsApp Business semplifichino il lavoro. Verificheremo anche il tema della presenza “disponibile” per ottimizzarlo.

CG

Chris G.  
Technical Director  
Telecommunications  
Used the software for: 2+ years

### "Wildix experience so far "

October 19, 2025

5.0

From sales to ordering and technical support, Wildix provides first-class support. The team keeps enhancing the product with new features and tools to help us win deals

Pros

What I liked most about Wildix was how intuitive the interface is. The WebRTC technology stood out to us the most, the mobile and softphone application was the best we have used

Cons

The price of the cordless solution can be pretty high for smaller installations when a customer only requires 2 or 3 dect handsets but needs access to all areas.

Switched from

[CLEARVIEW](https://www.capterra.com/p/10032664/CLEARVIEW/)

We wanted a system with a good softphone and mobile app

Review Source

Response from Wildix OU

November 26, 2025

We’re so glad to hear about your positive experience with Wildix! It’s great that our WebRTC technology and mobile app have made such an impact. Thank you for your valuable feedback.

MB

Marco B.  
Product Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Wildix - the blue ecosystem"

October 1, 2025

5.0

We have been partners with Wildix for several years now and are very satisfied with their solutions. We will continue to rely on them.

Pros

Wildix is highly innovative, and the PBX operates very stably and can be run very efficiently on Linux. We have several hundred PBXs in operation and can maintain and service them without any problems, even with a smaller team.

Cons

Organizational processes can sometimes be a bit tedious, and communication of changes is not always optimal.

Alternatives considered

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Reason for choosing Wildix

If the customer has a traditional telephone system, Wildix offers the right tools and is a better fit than Teams, for example.

Review Source

Response from Wildix OU

November 26, 2025

Thank you, Marco, for your review and for your long-standing partnership with Wildix. We’re pleased to hear that you value the innovation, stability, and efficiency of our solutions and that they’ve supported your operations at scale.We appreciate your feedback regarding communication and processes, your perspective is important, and we’ll take it into account as we continue refining how we work with our partners.

KR

Klaus R.  
CEO  
Information Technology and Services  
Used the software for: 6-12 months

### "Modernste Cloud Telefonie mit KI"

October 17, 2025

5.0

Die Erfahrung mit Wildix ist sehr positiv. Durch die kurzen Wege erhält man Informationen schnellstmöglich und der Support ist auch direkt verfügbar.

Pros

Mit der Wildix-Telefonanlage erreichen Kunden schneller den richtigen Ansprechpartner. Präsenzanzeige, intelligente Weiterleitung und zentrale Steuerung sorgen dafür, dass Anrufe nicht ins Leere laufen. Das steigert die spürbar die Kundenzufriedenheit, da Anliegen effizient bearbeitet werden. Zusätzlich bietet die individuelle Konfigurationsmöglichkeit Freiraum für vielfältige Anpassungsmöglichkeiten, damit z.B. auch Mehrschichtbetriebe effizient Anrufe erhalten können.

Cons

Bei der Wildix-Telefonanlage gibt es relativ wenig, was meiner Meinung nach nicht passt. Wenn überhaupt, ist es eine zentrale Ansicht der Anruflisten von Anrufgruppen außerhalb von CDRView. Selbst hier bin ich davon überzeugt, dass Wildix auf das Feedback der Community eingeht und eine Lösung dafür baut.

Switched from

[Pascom Cloud](https://www.capterra.com/p/203696/pascom-Cloud-PBX/)

Pascom legt vermehrt großen Wert auf die Vermarktung ihrer eigenen Telefonleitungen. Wildix ist und bleibt hier sehr offen und es gibt keine Beschränkung bzgl. der Anbindung von SIP-Trunks.

Review Source

Response from Wildix OU

November 25, 2025

Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu senden. Wir freuen uns sehr, dass Sie so positive Erfahrungen mit Wildix gemacht haben!

KM

Karol M.  
Vertriebsmitarbeiter  
Information Technology and Services  
Used the software for: 6-12 months

### "Wildix - die moderne Telefonielösung"

November 4, 2025

4.0

Wildix modernisiert die Kommunikation in Unternehmen, die flexibles Arbeiten ermöglichen wollen. Mitarbeiter sind überall erreichbar, neue Kollegen sind schnell eingerichtet, und die Verwaltung läuft zentral. Besonders KMUs profitieren davon, dass sie keine komplizierte Telefonanlage mehr im Keller brauchen. Als Vertriebspartner schätzen wir den Support und dass das System stabil läuft.

Pros

Die Flexibilität ist unschlagbar. Die Benutzer können problemlos zwischen Tischtelefon, Laptop und Smartphone wechseln - alles synchronisiert sich automatisch. Besonders im Home-Office oder unterwegs ist das Gold wert.

Cons

Einige Endgeräte gibt es nur als Mietmodell. Das ist nicht jedem unserer Kunden recht - manche wollen ihre Hardware lieber direkt kaufen. Da müssen wir manchmal länger überzeugen oder auf andere Modelle ausweichen.

Review Source

Response from Wildix OU

December 2, 2025

Guten Tag, vielen Dank für Ihre tolle Bewertung und das ausführliche Feedback! Es freut uns sehr zu hören, dass Sie die Flexibilität von Wildix, die einfache Verwaltung und die nahtlose Nutzung zwischen Tischtelefon, Laptop und Smartphone so schätzen. Besonders die Stabilität und der zuverlässige Support für Vertriebspartner sind für uns wichtige Punkte, und wir freuen uns, dass Sie dies positiv erleben. Ihre Rückmeldung zu den Mietmodellen der Endgeräte nehmen wir ernst. Wir verstehen, dass nicht jeder Kunde Hardware lieber mieten möchte, und arbeiten kontinuierlich daran, Partnern unterschiedliche Optionen und Lösungen anzubieten, um individuellen Bedürfnissen gerecht zu werden. Vielen Dank für Ihr Vertrauen und Ihr Engagement – wir freuen uns auf viele weitere erfolgreiche Projekte mit Ihnen! Beste Grüße Ihr Wildix Team

DB

Darren B.  
MD  
Telecommunications  
Used the software for: 2+ years

### "Wildix - The best in the Business"

October 10, 2025

5.0

Wildix offers a solid, feature-rich unified communications platform, particularly appreciated for its flexibility with web based communication (via WebRTC) and cloud infrastructure. we like its seamless integrations for voice, video, and messaging—all within one platform. I especially praise for its support of remote and hybrid work setups, where its mobile apps and browser based communication shine.

Pros

The whole seamless working from desktop to mobile from home working to office and the integration of voice and video and messaging,

Cons

Because the system has many features and options, some staff say documentation or e learning resources are not always up to date, or lacking in clarity for certain features. This can make training harder.

Switched from

[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)

We made the switch as we needed to have the ability to work from anywhere and have more DR.

Review Source

Response from Wildix OU

November 26, 2025

Thank you, Darren! We’re thrilled to hear that Wildix is supporting your remote and hybrid work needs so effectively and that you value the seamless integration of voice, video, and messaging. We appreciate your feedback on documentation and e-learning resources — it’s something we’re continuously working to improve to make training even easier.

VR

Verified Reviewer  
DIRECTEUR TECHNIQUE  
Information Technology and Services  
Used the software for: 2+ years

### "Keep up the good work."

November 3, 2025

5.0

My overall experience with Wildix is really good. I would recommend this solution to people who want to quickly set up IP telephony and take advantage of the other services it offers.

Pros

What I appreciated about Wildix is how easy it is to get started. It allows you to quickly set up a solution.

Cons

What I liked the least might be the subtle things that make you spend a lot of time searching, but their customer support is efficient and helps quickly.

Alternatives considered

[3CX](https://www.capterra.com/p/158704/3CX/)

Reason for choosing Wildix

La facilité de mise en place des PBX CLoud.

Review Source

Response from Wildix OU

November 26, 2025

Thanks for your review! We’re happy Wildix makes setup simple and that our support has been helpful. We appreciate your feedback on usability and are always working to make the experience even smoother.

MF

Mattia F.  
tecnico delle telecomunicazioni  
Information Technology and Services  
Used the software for: 2+ years

### "Il centralino per ogni esigenza. "

October 20, 2025

5.0

i clienti sono contenti delle funzioni che offre Wildix, la collaboration, la possibilità di rispondere su qualsiasi dispositivo si voglia, l' app sul cellulare i telefoni WiFi... il costo di messa in funzione è molto vantaggioso.

Pros

versatilità e semplicità del prodotto, è facile installare nuove funzioni come risponditori automatici o nuovi dispositivi all' interno del centralino cloud. La funzione Analytics è ottima per monitorare dalla A alla Z l' intero centralino potendo esportare grafici e tabelle delle chiamate che passano sul centralino.

Cons

i telefoni in generale hanno bisogno di essere aggiornati in quanto altre marche offrono soluzioni più smart, tuttavia sembra che nuovi modelli stiano arrivando portando innovazioni anche da quel lato.

Review Source

Response from Wildix OU

November 25, 2025

Ciao Mattia, grazie per la tua recensione positiva! Ci fa piacere sapere che apprezzi la versatilità e semplicità del sistema e le funzioni di Analytics. Stiamo già lavorando su nuovi modelli di telefoni più smart e performanti. Grazie per far parte della community Wildix!

Mirko E.  
CSO  
Information Technology and Services  
Used the software for: 1-2 years

### "Wildix- the easiest way to live UC"

November 6, 2025

5.0

Der Gesamteindruck ist sehr gut, das System funktioniert einwandfrei und is sehr flexibel einsetzbar

Pros

Wildix ist ein einfach zu verwaltendes und sehr funktionales UC System. Besonders die KI Funktionsionalitäten sind hervorzuheben. Chatbots und Voicebots sind einfach konfigurierbar.

Cons

Eine Herausforderung sind die Produktzyklen, die meist sehr kurz sind. Produkte werden ohne Vorlauf abgekündigt

Review Source

Response from Wildix OU

December 2, 2025

Guten Tag, vielen Dank für Ihre positive Bewertung und Ihr ausführliches Feedback! Es freut uns sehr zu hören, dass Sie Wildix als flexibles, zuverlässiges und einfach zu verwaltendes UC-System erleben und besonders die KI-Funktionalitäten wie Chatbots und Voicebots als hilfreich empfinden. Ihre Anmerkung zu den Produktzyklen nehmen wir sehr ernst. Wir verstehen, dass kurze Zyklen und schnelle Abkündigungen Herausforderungen darstellen können, und arbeiten kontinuierlich daran, die Transparenz für unsere Partner weiter zu verbessern. Vielen Dank, dass Sie Ihre Erfahrungen teilen und Wildix aktiv einsetzen. Wir freuen uns auf die weitere erfolgreiche Zusammenarbeit! Beste Grüße Ihr Wildix Team

PP

Peter P.  
Consultant  
Computer Hardware  
Used the software for: 1-2 years

### "Wildix Review (After One Year of Experience)"

September 30, 2025

4.0

A very positive experience. Due to the comprehensive and versatile offering, initial training is required.

Pros

Wildix is highly versatile and adaptable to diverse customer needs. It also scales well. Some of our use cases are documented here: \[sensitive content hidden\] The friendly and helpful support from Customer Success and Technical teams is a significant positive.

Cons

The ordering process via SFPC is cumbersome for us. We do not require many of its functions as we use our own CRM. However, the processes have already been significantly improved—keep up the good work. The Classound Team currently appears very busy, though the team is also very friendly and helpful. Hardware (BT Headsets): An updated, improved version of the BT headsets would be desirable. The microphone is often criticized for its quality compared to Jabra headsets. The wearing comfort, however, is excellent. The documentation and e-learning for certain topics are not always completely up-to-date.

Review Source

Response from Wildix OU

November 26, 2025

Thank you, Peter, for your detailed feedback and for sharing your experience after a year with Wildix. We’re glad to hear that you value our platform’s versatility, scalability, and the support from our Customer Success and Technical teams. We appreciate your comments regarding the ordering process, hardware, and documentation, your feedback will be passed to the wider team for review as we continue to refine the overall partner experience.

TM

Thomas M.  
Cloud SysOps  
Information Technology and Services  
Used the software for: 2+ years

### "Wildix as UccaS"

November 10, 2025

4.0

Pros

The advanced feature it offers and the simplicity to execute those features for a new entry level, with an easy learning curve.

Cons

Some basic features not implemented natively in the system, the documentation for the API system that doesn't include precise example for developing/testing features.

Switched from

[phone.systems](https://www.capterra.com/p/171481/phone-systems/)

The previous technology was relying on copper cable and was difficult to maintain and update

Review Source

Response from Wildix OU

December 23, 2025

Thank you for the feedback. We’re glad to hear you appreciate the advanced features and the ease of use, especially for new users. We also value your input around native features and API documentation, as it helps guide future improvements. Happy to hear Wildix has been a solid upgrade from your previous system.

JG

Johannes G.  
IT-Systemelektroniker  
Information Technology and Services  
Used the software for: 1-2 years

### "Experience with Wildix"

October 1, 2025

5.0

My overall experience with Wildix has been excellent. The platform is reliable, user-friendly, and provides all the key communication tools in one place. It has improved collaboration across our team and works well both in the office and remotely

Pros

All-in-one communication: Phone, chat, and video conferencing combined in one platform. Support & service: Fast and knowledgeable assistance when needed. Scalability: Easily adaptable to growing business needs

Cons

User interface design: While functional, the interface could look more modern and visually appealing. Learning curve for advanced features: Some of the more powerful tools require extra training to use effectively.

Switched from

[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)

We wanted to move away from outdated phone systems and adopt a more modern, cloud-based communication solution

Review Source

Response from Wildix OU

November 26, 2025

Thank you, Johannes, for your review and for sharing your experience with Wildix. We’re glad to hear that the platform’s reliability, scalability, and all-in-one communication tools have enhanced collaboration across your team.We appreciate your feedback on the user interface and learning curve, it’s valuable input that helps us continue refining both the design and usability of our solutions.

Flavio O.  
CTO  
Telecommunications  
Used the software for: 2+ years

### "HelloTel e Wildix"

November 10, 2025

5.0

L'esperienza complessiva è molto positiva, sia come azienda che come prodotti, a volte la configurazione e il presales può essere entusiasmante nella proposta al potenziale cliente.

Pros

Wildix è un'azienda dinamica, moderna e fortemente orientata al miglioramento e all'innovazione, portano una mentalità positiva orientata in tal senso a partner e clienti.

Cons

A volte la politica dei prezzi può mettere in difficoltà i partner, aumenti non possono essere spesso facilmente assorbiti nei rapporti tra i partner e i clienti più piccoli

Review Source

Response from Wildix OU

December 2, 2025

Grazie Flavio! Siamo entusiasti di leggere della sua esperienza così positiva sia lato azienda che prodotto. Comprendiamo le sue osservazioni sui prezzi: valuteremo con attenzione come supportare meglio i partner, soprattutto nei progetti più sensibili dal punto di vista commerciale.

AB

Alessandro B.  
Sales Engineer  
Internet  
Used the software for: 2+ years

### "Exciting innovations and improvements with Agentic AI and the new App"

October 17, 2025

5.0

The Agentic AI features in the new WMS7 version are extremely powerful and compelling, opening up new scenarios and potential applications in the field of Unified Communication and Collaboration. Thanks to the use of Voice Bot technology, we can eliminate missed or abandoned calls and automate business processes. Moreover, the mobile app enables us to work without barriers, regardless of our geographic location, with the only requirement being an available internet connection.

Pros

The Collaboration 7 solution has significantly improved the user experience compared to the previous version, adding features of clear interest while maintaining the excellent technical support that distinguishes the vendor's services

Cons

Some features available in the previous version have not yet been implemented in Collaboration7, but I’ve already seen they’ve been added to the roadmap for the coming weeks

Review Source

Response from Wildix OU

November 26, 2025

We’re delighted to hear that the new AI capabilities and mobile app are helping you work more efficiently! Thank you for recognizing our ongoing improvements in Collaboration 7 — your feedback helps us prioritize updates to make the platform even better.

VR

Verified Reviewer  
CEO  
Computer Networking  
Used the software for: 2+ years

### "Wildix Powerfull"

November 11, 2025

5.0

definitely positive we have many system installed in various customer but sometimes stressful to maintain the objective

Pros

the ease of use and programming the power of the dialplan very complete. THe integration with most of CRM

Cons

Always ride the wave at full power to keep focused on the goal is not always easy, and in some cases it creates stress

Alternatives considered

[3CX](https://www.capterra.com/p/158704/3CX/)[Yeastar Cloud PBX](https://www.capterra.com/p/208836/Yeastar-Cloud-PBX/)

Reason for choosing Wildix

for the powerfull of platform and easy ti use

Review Source

Response from Wildix OU

December 11, 2025

Hello, Thank you for sharing your review and rating. We’re pleased to hear that you find Wildix powerful, easy to use, and well integrated with CRM systems. We understand that maintaining focus and managing multiple installations can be challenging, and we appreciate your ongoing commitment and partnership.

AG

Adrian G.  
Consultant  
Telecommunications  
Used the software for: 2+ years

### "Review of the product ‘Wildix’"

November 6, 2025

4.0

Pros

The product is very flexible and the cloud PBX runs very stably. If you take time, you can meet any customer requirements in the dialplan.

Cons

The call quality of the desk phones is barely average. The configurations in the Cloud PBX are not intuitive and require a high level of expertise.

Review Source

Response from Wildix OU

December 23, 2025

Thank you for the great review. We’re happy to hear you’re enjoying the flexibility and stability of the cloud PBX and how easily it can be tailored to customer needs. We also appreciate the feedback and will keep it in mind as we continue improving the platform.

LG

Loly G.  
ASESORA EN TELECOMUNICACIONES  
Telecommunications  
Used the software for: 1-2 years

### "Tecnología confiable, soporte cercano y clientes satisfechos."

November 11, 2025

5.0

Nuestra experiencia general con Wildix ha sido muy positiva. Es un aliado tecnológico sólido, con una propuesta diferenciadora en el mercado de VoIP y comunicaciones unificadas. La relación con su equipo ha sido cercana y colaborativa, y las soluciones han demostrado ser confiables y competitivas para nuestros clientes.

Pros

Lo que más nos gusta de Wildix es su enfoque innovador en comunicaciones unificadas y la facilidad para implementar sus soluciones en distintos entornos. La plataforma es estable, flexible y muy valorada por nuestros clientes. Además, el soporte y acompañamiento por parte del equipo de Wildix ha sido constante, lo que facilita nuestro trabajo como partner.

Cons

Algunos procesos administrativos o comerciales podrían simplificarse, y de marketing localizados en español para apoyar la labor de los partners en nuestra región.

Review Source

Response from Wildix OU

November 28, 2025

¡Gracias por tu reseña! Nos alegra saber que Wildix os ha resultado una solución estable, flexible y valorada por vuestros clientes. Apreciamos especialmente vuestro reconocimiento al soporte y a la colaboración con nuestro equipo. Tomamos nota de las oportunidades de mejora en procesos y materiales en español; seguiremos trabajando para facilitar aún más vuestra labor como partner.

Ouziel M.  
DIRECTOR  
Computer Hardware  
Used the software for: 2+ years

### "Satisfait ."

November 27, 2025

5.0

complete and intuitive solution, easy to program, works well . .

Pros

The functionalities are unlimited, we can develop very advanced functionalities. .

Cons

a little expensive .

Review Source

Response from Wildix OU

December 23, 2025

Thank you for sharing your valuable feedback! We’re glad to hear you find Wildix complete, intuitive, and easy to program, with the flexibility to develop advanced functionalities. We appreciate you taking the time to share your experience.

HA

Hakan A.  
GF  
Information Technology and Services  
Used the software for: 2+ years

### "Mit Wildix besser kommunizieren"

October 2, 2025

5.0

Die Systeme laufen sehr Stoerungsarm, die Preis und Lizenz Gestaltung ist einfach und unkompliziert.

Pros

Die modularität der Systeme und der Funktionsumfang, Design der Software und Hardware ist Zeitgemäß.

Cons

Bestellvorgang könnte einfacher gestaltet werden sowie für Neusysteme als auch für die Erweiterungen.

Alternatives considered

[Cloudya](https://www.capterra.com/p/184983/NFON/)

Reason for choosing Wildix

Wildix deckt vielmehr Bereiche ab und ist flexibler. Mann kann mehr Anforderungen realisieren.

Switched from

[Unify](https://www.capterra.com/p/10020612/Unify/)

war wenig flexibel, kompliziert in Einrichtung und Betrieb

Review Source

Response from Wildix OU

November 25, 2025

Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu senden. Wir freuen uns sehr, dass Sie so positive Erfahrungen mit Wildix gemacht haben!

GM

Gabriele M.  
Amministratore  
Computer & Network Security  
Used the software for: 2+ years

### "Telefonia e Sicurezza"

October 9, 2025

3.0

Nel complesso la mia esperienza con Wildix è stata positiva. Ho trovato una piattaforma tecnologicamente avanzata, flessibile e affidabile, soprattutto dal punto di vista tecnico. Alcuni aspetti dell’approccio commerciale e della comunicazione con il cliente potrebbero essere migliorati (VEDI AUMENTO DELLE LICENZE)

Pros

La flessibilità tecnica: la piattaforma è altamente configurabile e si adatta bene a contesti differenti, offrendo strumenti evoluti e integrazioni utili.

Cons

L’approccio commerciale a volte può risultare troppo spinto o poco allineato con le reali esigenze del cliente

Alternatives considered

[3CX](https://www.capterra.com/p/158704/3CX/)

Reason for choosing Wildix

Solo per l'assistenza tecnica e per il prodotto flessibile.

Review Source

Response from Wildix OU

October 24, 2025

Grazie Gabriele per aver condiviso la tua esperienza! Siamo lieti che tu riconosca la flessibilità e la solidità tecnica di Wildix. Apprezziamo anche il tuo riscontro sull’approccio commerciale: lavoriamo costantemente per migliorare la comunicazione con clienti e partner.

AL

Axel L.  
CTO  
Information Technology and Services  
Used the software for: 2+ years

### "Wildix, the best support at market"

October 31, 2025

5.0

We have not regretted choosing Wildix as our main vendor, as it has allowed us to meet all of our customers’ needs.

Pros

Wildix provides fast and highly competent support that always has a solution ready. There are AI voice bots, and through the Idea Portal, partners can submit suggestions for improvements.

Cons

For partners, the sales pressure is high. As partner you have to pay a relatively high amount to get started, but in return, you receive very good training.

Switched from

[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)

We needed a modern Cloudsolution for Homeoffice

Review Source

Response from Wildix OU

November 26, 2025

Thank you, Axel, for your fantastic review and continued trust in Wildix. We’re delighted that our solutions and support team have helped you deliver outstanding service to your customers. We also appreciate your feedback regarding partner conditions, it’s valuable as we continue improving the partner experience. We’re proud to have you as part of the Wildix community!

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