# Page 6 | Wildix Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Wildix the right Unified Communications solution for you? Explore 209 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/218251/Wildix/reviews

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Wildix

4.7 (209)

[View alternatives](https://www.capterra.com/p/218251/Wildix/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of Wildix

## Showing most helpful reviews

Showing 126-150 of 209 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DL

Daniele L.  
CTO  
Computer Software  
Used the software for: 2+ years

### "The future is Wild"

October 10, 2025

5.0

Innovative products and excellent support always enabled me finding a solution for ANY communication-wise problem.

Pros

Excellent CUSTOMER SUPPORT, products always on the edge of innovation. A modern solution that combines ease of use with the infinite possibilities offered by raw dialplan editing.

Cons

Pricing is somehow confusing. The ability to create users in overlicensing makes it hard to track license purchases and billing.

Review Source

Response from Wildix OU

November 26, 2025

Thank you, Daniele! We’re glad to hear that our support and innovative solutions are helping you tackle any communication challenge. We appreciate your feedback on pricing and user management.

PC

Phillip C.  
Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Wildix multisite GP Solution"

October 1, 2025

5.0

with the open api we developed call management wallboards,analitics and screen pop can’t fault the solution for medical

Pros

We delivered a 350 seat multi site GP practice rolled the whole solution out in 1 evening with no issues. All pre programmed of site. Great value for money compared to competitors,

Cons

No cons we were up against x-on surgery Connect brand leader in medical area, the features we could offer matched the competition

Review Source

Response from Wildix OU

November 26, 2025

Thank you, Phillip, for your excellent review and for sharing your impressive GP practice deployment experience. We’re delighted that Wildix’s open API and flexibility helped you deliver such a large-scale rollout smoothly and provide strong value to your client. It’s fantastic to see our platform performing so well in the healthcare sector.

JE

Jack E.  
Managing Director  
Information Technology and Services  
Used the software for: 6-12 months

### "The Best VoIP Platform for Professionals "

October 27, 2025

5.0

An overall great experience leaving us with no desire to search for another VoIP platform. The technology and people are superb, with a refreshing take on both traditional communications software and a unified platform approach.

Pros

An exceptionally flexible platform without limitations commonly seen in other VoIP platforms. The team are evidently working to continuously improve. With the right expertise and a little persistence it feels like anything is possible with Wildix!

Cons

Setup and management require a foundational level of expertise and/or platform familiarity. This is not generally a problem for larger deployments and is necessary to facilitate the platform's outstanding flexibility. It may however be nice to see an end-user friendly basic PBX-wide configuration menu for common fundamental tweaks.

Review Source

Response from Wildix OU

November 26, 2025

Thank you, Jack, for your excellent review and for choosing Wildix. We’re delighted to hear that our technology and team have exceeded your expectations and that you appreciate the flexibility and unified approach of our platform. We also value your thoughtful suggestion regarding simpler PBX-wide configuration options. Striking the right balance between powerful customisation and ease of use is a key focus for us, and feedback like yours helps us refine that balance as we continue to evolve.

AC

Andrea C.  
IT Manager  
Telecommunications  
Used the software for: 2+ years

### "Wildix is the high quality Unified Communication system"

October 10, 2025

5.0

Pros

The Wildix System has everything a customer need about Unified Communication: simple calling, chat, video conferences...

Cons

Some pricing are too expensive for some SMEs. We understand the quality is so elevated, but most customers ask us a discount.

Alternatives considered

[IPPBX](https://www.capterra.com/p/242532/IPPBX/)

Reason for choosing Wildix

Wildix offer a better solution about Unified Communication and it's very simple to configure

Review Source

Response from Wildix OU

November 26, 2025

Thank you, Andrea! We’re glad to hear Wildix is meeting your needs with a full-featured, high-quality unified communication system. We appreciate your feedback.

KB

Kevin B.  
Project Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Good product, but there is room for improvement."

September 30, 2025

4.0

Despite the negative points, Wildix is a great product and has various features that are indispensable today.

Pros

Customised solutions for almost every company, including providers and additional products that can be used.

Cons

The further developments that are not yet fully developed but are being released nonetheless. E.g. various features missing in Collaboartion 7. And devices that are only available for hire. It still annoys me to no end.

Switched from

[3CX](https://www.capterra.com/p/158704/3CX/)

We are partners with Wildix, which is why we also use the product.

Review Source

Response from Wildix OU

November 26, 2025

Thank you, Kevin, for your feedback and for recognising the strengths of Wildix’s flexibility and comprehensive features. We note your comments regarding product development and hardware availability — your feedback will be passed to the wider team for consideration as part of our ongoing reviews.

CV

Camilla V.  
Sales Manager  
Telecommunications  
Used the software for: 2+ years

### "Comunica.meta Srl "

October 9, 2025

5.0

Wildix è la soluzione ideale per le aziende che vogliono guardare al futuro, eliminare i limiti della postazione fissa e sfruttare la comunicazione come strumento per l'aumento delle vendite. Ci fornisce la sicurezza e la tecnologia necessaria per mantenere la nostra promessa di "Zero Problemi" ai nostri clienti B2B.

Pros

L'azienda Wildix è orientata al futuro ed è ideale per le aziende che puntano all'efficienza. Come azienda punta molto alla qualità e al feedback del cliente per crescere.

Cons

La complessità di alcuni meccanismi nel portale, ma tutto alquanto risolvibile dato che l'area manager è sempre disponibile.

Review Source

Response from Wildix OU

October 24, 2025

Grazie Camilla per la tua recensione e per la fiducia nel nostro progetto! Siamo lieti che Wildix ti aiuti a garantire “Zero Problemi” ai tuoi clienti e a migliorare l’efficienza interna. Apprezziamo anche il tuo feedback sul portale, che ci aiuta a crescere.

DP

Diego P.  
Tecnico Installatore  
Computer & Network Security  
Used the software for: 1-2 years

### "ECCELLENTE"

November 11, 2025

5.0

Provenendo dai PBX classici per me è stato veramente una bella esperienza per la duttilità del sistema e la praticità di configurazione specialmente per il cloud.

Pros

La versatilità e la sincronizzazione di tutte le personalizzazioni dell'utente su tutti i device. L'intuitività e la completezza della piattaforma. La continua evoluzione per ottenere il massimo dalle integrazioni ed anticipare i competitor.

Cons

Per me è stato un po' difficile seguire tutta la documentazione completa in inglese, ma con il traduttore di google mi sono arrangiato.

Review Source

Response from Wildix OU

December 2, 2025

Grazie Diego per la sua recensione! Sapere che la transizione dai sistemi PBX tradizionali a Wildix sia stata così positiva è per noi un grande complimento. Prendiamo nota della difficoltà con la documentazione in inglese: stiamo ampliando i materiali in italiano per facilitare ancora di più il lavoro dei tecnici.

RV

Raquel V.  
Gestora departamento comercial  
Telecommunications  
Used the software for: 1-2 years

### "Delighted to be working with Wildix"

November 4, 2025

5.0

The experience so far has been very positive. Customers are happy with the product, and whenever we have needed it, we have received help with sales presentations, which has helped us to sell it.

Pros

What I like about Wildix is its ability to adapt to any customer need in terms of incorporating artificial intelligence into their telephone system, controlling calls with statistics, or the ease of working that its unified communications provide.

Cons

The information provided to partners should be clearer and more specific. It is often difficult to find what you are looking for quickly. Furthermore, the system is not at all intuitive when it comes to making offers and orders.

Review Source

Response from Wildix OU

November 26, 2025

Thank you, Raquel, for your kind words and for sharing your positive experience. We’re delighted that Wildix has supported your sales success and met your customers’ needs with its flexibility and innovative features. We also appreciate your feedback on partner information and system usability, we’re actively working to make these areas clearer and more intuitive. Thank you for your trust and partnership!

FB

Fabrizio B.  
IT Developer  
Telecommunications  
Used the software for: 2+ years

### "One of the best ucc platforms"

October 9, 2025

5.0

Pros

Wildix differentiates itself from other competitors by developing new features, timely technical support. Many customers are satisfied with the possibility of integration with third-party systems that the platform allows, as well as the development of functions through AI.

Cons

The commercial policy and the lack of openness towards third-party SIP devices are some of the few cons of this platform. When weighing all the pros, they are sometimes insignificant.

Review Source

Response from Wildix OU

November 26, 2025

Thank you, Fabrizio! We’re glad to hear you appreciate Wildix’s innovation, support, and integration capabilities. We also value your feedback as we continue improving the platform.

GM

Giovanni M.  
Imprenditore  
Telecommunications  
Used the software for: 2+ years

### "WildIx UC Comm "

November 15, 2025

5.0

Ottima esperienza di facile implementazione e fruizione. ottimo per implementare in pochi passi una infrastruttura di UC Communication

Pros

Facilità d’uso e completezza della soluzione. Soluzione a 360 gradi. Utile per qualsiasi tipo di infrastruttura sia per piccole realtà che per realtà strutturate.

Cons

Bisogna migliorare la qualità della voce guida sul voicebot. L’implementazione è molto intuitiva ma la risposta risulta essere ancora troppo lenta e macchinosa.

Review Source

Response from Wildix OU

December 2, 2025

Grazie per il feedback, Giovanni. Siamo felici che abbia apprezzato la facilità d’uso e la completezza della piattaforma. Stiamo già lavorando per migliorare la qualità della voce del voicebot e rendere le risposte ancora più rapide e naturali. La sua osservazione è molto preziosa per guidare questi sviluppi.

VR

Verified Reviewer  
Director  
Telecommunications  
Used the software for: 6-12 months

### "Wildix Review"

October 1, 2025

5.0

We have had great and positive experience during the time we have been working with the team Wildix.

Pros

Wildix team has been of great help to us building our business. They are very reliable partner. We have been migrating some clients to Wildix and also adding new clients very successfully.

Cons

It's not easy to find any flaws with Wildix. Their solution simply works out of the box. We are at least very happy with them.

Review Source

Response from Wildix OU

November 26, 2025

Thank you for your excellent review and for your partnership with Wildix. We’re delighted to hear that your experience with our team has been so positive and that our solutions have supported your business growth and client success. Your trust and satisfaction mean a great deal to us, and we look forward to continuing to build on this strong collaboration.

SK

Sascha K.  
CEO  
Information Technology and Services  
Used the software for: 1-2 years

### "Great partner for our MSP business"

October 23, 2025

5.0

Pros

Excellent support, very flexible product, complete hardware lineup with easy setup, extensive documentation und training ressources

Cons

At this point in time the user guides are only availieble in English / have not been localized (German needed).

Switched from

[3CX](https://www.capterra.com/p/158704/3CX/)

Needed a better portfolio for our customers.

Review Source

Response from Wildix OU

November 26, 2025

Thank you for your review, Sascha. We’re glad to know our platform, hardware, and support have been valuable to your MSP operations. Your feedback on localization is appreciated — we’re working to expand our language options to make our materials more accessible for partners worldwide.

EB

Elia B.  
ceo  
Computer Networking  
Used the software for: 2+ years

### "proud to be 'blue'"

November 11, 2025

5.0

The products are always reliable, the system is truly high quality, and the support is efficient and effective. The experience is exceptional, and I am proud to be a Wildix partner. Above all, I am proud to be one of the first Wildix partners.

Pros

We have been Wildix partners and resellers since 2012. We appreciate the idea of the Wildix ecosystem based on Wildix partners serving customers.

Cons

Wildix has grown significantly in recent years, expanding into new markets, which has made it more “international.” We still prefer direct, personal contact with Wildix. Fortunately, the people who follow us feel the same way.

Review Source

Response from Wildix OU

December 5, 2025

Thank you, Elia, for your loyalty since 2012 and for being one of our first partners. We truly value your trust and your preference for direct relationships. As we grow globally, maintaining strong personal connections with partners like you remains a top priority.

LM

Lee M.  
Director  
Telecommunications  
Used the software for: 2+ years

### "Wildix review"

October 1, 2025

5.0

I've been using Wildix since 2018. They are always a step or two ahead of the competition with the latest features.

Pros

Wildix is easy to configure. We can have a full solution live in minutes which gives us an advantage over competitors

Cons

The HWaaS handsets aren't price competitive with other comparable handsets. If this was to be reduced, we would sell an awful lot more

Review Source

Response from Wildix OU

November 26, 2025

Thank you, Lee, for your review and for your long-standing partnership since 2018. We’re glad to hear that you value the speed, flexibility, and innovation Wildix brings to your business. We note your comments regarding HWaaS and will share this feedback with the wider team as we continue to evaluate our product and strategies.

KS

Klaus S.  
CEO  
Computer Networking  
Used the software for: 6-12 months

### "Smart UCaaS with AI-driven Sales and seamless collaboration – but hardware rental model can be limiting"

October 1, 2025

4.0

Wildix delivers a modern and efficient UCaaS platform, especially strong in sales thanks to AI features and web chat. The browser-based setup without installation is a major advantage, and many customers love the ease of use and integration. However, we’ve also lost deals because some clients found the rental-only model for phones unsuitable. Overall, a powerful solution for digitally focused businesses – with some limitations in hardware strategy.

Pros

Users love that Wildix is easy to use. It runs directly in the browser without installation! Additionally, it offers strong security (WebRTC, 2FA, GDPR-compliant), integrates well with CRM systems, and boosts sales efficiency through web chat and AI features like Wilma AI. That is what admins, partners and decision-makers prefer. Its high flexibility covers for our customers almost every use case and leaves very few wishes unfulfilled.

Cons

Some Wildix phones are only available through rental models, which can be a drawback for customers who prefer ownership or need long-term hardware planning.

Review Source

Response from Wildix OU

November 26, 2025

Thank you, Klaus, for your thoughtful review and for choosing Wildix. We’re delighted that you value our browser-based UCaaS platform, AI features, and ease of integration. It’s great to hear that your customers appreciate the simplicity and flexibility our solution offers.We note your comments regarding HWaas, your feedback is appreciated and will be shared with the wider team.

JM

Jörg M.  
Leitender Techniker  
Information Technology and Services  
Used the software for: 2+ years

### "Weiter so, hoffe wir können noch viel Projekte umsetzen "

November 10, 2025

4.0

Schnell und einfach zu konfigurieren , NO Touch Konfiguration. Schneller Wechsel der Telefone bei Ausfall

Pros

Flexibele Anmeldung . Übersicht der Kollegin und deren Status. Einfache Änderungen der Wählpläne. direkte Umsetzung auf die Telefone

Cons

Kein Deutscher Standort auf der Webseite. Keine Lifetime Lizenzen Geringe Auswahl an erschwinglichen Telefonen

Review Source

Response from Wildix OU

December 2, 2025

Guten Tag, vielen Dank für Ihr positives Feedback und die gute Bewertung! Es freut uns sehr, dass Sie die einfache Konfiguration, den schnellen Gerätewechsel sowie die Flexibilität bei Anmeldung und Wählplänen schätzen. Ihre Hinweise zu den Lizenzmodellen, der Auswahl an Telefonen und der Darstellung unseres Standorts in Deutschland nehmen wir sehr ernst. Solches Feedback hilft uns, unsere Angebote kontinuierlich zu verbessern und noch praxisgerechter für unsere Partner zu gestalten. Wir freuen uns auf viele weitere gemeinsame Projekte und darauf, Sie weiterhin bestmöglich zu unterstützen. Beste Grüße Ihr Wildix Team

FF

Franceschi F.  
System Engineer  
Computer & Network Security  
Used the software for: 6-12 months

### "Wildix excellent solution"

October 20, 2025

4.0

I consider Wildix an excellent system for providing customers with a solution for managing phone calls.

Pros

Wildix is ​​the most important product we offer our customers. Every request is handled simply and effectively. Since adopting the Wildix system, we've seen an increase in sales and profits because it offers numerous customer solutions and prompt support.

Cons

For some specific customer requests, particularly on Classound, I haven't found a simple way to replicate generalized procedures across all numbers. I usually configure the same procedure manually for each number, but I probably haven't found a better way.

Switched from

[3CX](https://www.capterra.com/p/158704/3CX/)

More feature, handling and technical support

Review Source

Response from Wildix OU

November 26, 2025

Thank you for taking the time to share your feedback! We’re glad Wildix has supported your growth and made daily operations easier. Your suggestions are helpful, and our team will review it for future updates.

bG

bruno G.  
Sales manager  
Information Technology and Services  
Used the software for: 2+ years

### "Wildix for off-site business activities"

November 11, 2025

5.0

I have been using Wildix since 2018 and thanks to the collaboration on a dedicated app I am finally always connected with my colleagues even when I am out of the office

Pros

Wildix is ​​simple to use and offers many features included in the service. Collaboration has allowed me to have an overall view of the presence of our collaborators in order to respond effectively to my clients' requests.

Cons

For now I have no negative points to report, When I reported some malfunctions, Wildix support intervened effectively.

Review Source

Response from Wildix OU

December 5, 2025

Thank you, Bruno, for sharing your experience. We’re glad Wildix helps you stay connected and manage collaboration effectively—even on the go. It’s great to hear that our support team could quickly resolve any issues.

VR

Verified Reviewer  
IT MANAGER  
Consumer Electronics  
Used the software for: 2+ years

### "Buon Livello qualità prezzo"

November 11, 2025

5.0

molto buona nel parte di configurazione e gestione delle parti Hardware anche di terze parti, ottima la parte WEB

Pros

L'estensibilità della collaboration sia per servizi Web sia per App cellulare consente un utilizzo a 360# del PBX

Cons

A volte i prezzi sono un po alti rispetto a competitor del settore e quindi molte volte si deve sempre richiedere delle offerte particolari

Review Source

Response from Wildix OU

December 2, 2025

Grazie per la sua valutazione positiva. Siamo lieti che apprezzi la gestione hardware, la parte web e la flessibilità della piattaforma. Prendiamo nota dell’osservazione sui prezzi: il nostro obiettivo è continuare a offrire valore competitivo e soluzioni che giustifichino l’investimento.

RM

Roberto M.  
CEO  
Telecommunications  
Used the software for: 2+ years

### "L'unico UCC al mondo è Wildix"

October 9, 2025

3.0

come segnalato il prodotto è validissimo, affidabile, performante, la gestione dei ticket con nuovo software gestionale è difficoltosa, e fa perdere molto tempo. Anche verso i clienti e partner, un reseller non può aprire ticket o ordini diretti.

Pros

siamo partner gold wildix da circa 20 anni, abbiamo cercato un prodotto voip affidabile, ed abbiamo trovato un sistema UCC che negli anni ha sempre aggiunto valore a noi e i nostri clienti

Cons

il cambio continuo di strategie commerciali e prezzi, il nuovo sistema Sales Force per la gestione dei ticket

Review Source

Response from Wildix OU

October 24, 2025

Grazie Roberto per la tua recensione e per la lunga collaborazione! Ci fa piacere sapere che consideri Wildix un prodotto affidabile e performante. Stiamo migliorando i processi di ticketing per semplificare ulteriormente la gestione per i nostri partner.

RP

Roberto P.  
dott.  
Computer & Network Security  
Used the software for: 2+ years

### "GreadLAB experience with Wildix"

November 12, 2025

4.0

Overall, my experience with Wildix was positive — it’s a solid and reliable solution that makes communication smoother and more efficient.

Pros

I really appreciated the innovative approach and the user-friendly interface of the platform. The team was also supportive and responsive whenever I needed help.

Cons

Some features could be a bit more intuitive, and occasional updates caused minor disruptions in workflow.

Review Source

Response from Wildix OU

December 5, 2025

Thank you, Roberto, for your thoughtful review. We’re glad you value the reliability and innovative approach of the platform. Your feedback on usability and update impact is appreciated and helps us continuously refine the experience. We’re happy to support your continued success

FG

Francesco G.  
Imprenditore  
Computer Software  
Used the software for: 1-2 years

### "Wildix Unified Communication - Meta Calabria Srl"

November 12, 2025

5.0

L'esperienza con Wildix direi che è positiva in tutto, proveniamo da altre piattaforme di comunicazione e abbiamo notato la potenzialità, la tecnologia superiore, la facilità d'uso, la sicurezza di Wildix dal primo momento.

Pros

Distribuendo altre piattaforme di comunicazione, cercavamo un'alternativa con una tecnologia e una visione rivolta al futuro e nei rapporti commerciali di Partnership. Abbiamo apprezzato subito la tecnologia, la modalità di fatturazione Capex, la piattaforma x-bees e x-hoppers.

Cons

Attualmente tutte le funzionalità sono veramente top. Abbiamo effettuato già diverse installazioni e devo dire che non abbiamo avuto nessun problema con il cliente, anzi abbiamo ottenuto aprezzamenti.

Review Source

Response from Wildix OU

December 2, 2025

Grazie Francesco, è un piacere leggere della sua esperienza così positiva. Siamo felici che la tecnologia Wildix, la visione futura e i modelli di partnership abbiano soddisfatto le sue aspettative. Continueremo a supportarvi per mantenere lo stesso livello di qualità nelle prossime installazioni.

LO

Lorena O.  
Segretaria amministrativa  
Computer Software  
Used the software for: 2+ years

### "La recensione di Lorena"

November 11, 2025

5.0

La mia esperienza complessiva con Wildix è positiva, soprattutto per la sua capacità di trasformare la comunicazione aziendale in uno strumento strategico.

Pros

Wildix si distingue per la sua capacità di unire tecnologia, semplicità d’uso e visione commerciale, rendendola una scelta potente per le aziende moderne.

Cons

Supporto tecnico variabile e interfaccia utente migliorabile. Prezzi un pò più alti, rispetto alla concorrenza.

Review Source

Response from Wildix OU

December 2, 2025

Grazie Lorena per la sua recensione dettagliata. È un piacere sapere che Wildix abbia un impatto positivo sulla comunicazione aziendale. Abbiamo preso nota dei punti di miglioramento su supporto e interfaccia: il nostro team sta lavorando proprio per rendere l’esperienza sempre più semplice e uniforme.

AV

Antoine V.  
DIRECTEUR  
Wholesale  
Used the software for: 1-2 years

### "AVIS WILDIX"

October 13, 2025

5.0

Nous avons déjà réalisé plusieurs projets pour des clients avec Wildix. C'est vraiment une solution de communications unifiées bien intégrée et complète pour les PME. Je recommande sans hésitation.

Pros

Réactivité du support > très disponible. Fiabilité du matériel fixe et DECT. Intégration CRM et IA facile

Cons

Certain produits casque ou téléphones disponible uniquement en location et pas à l’achat ce qui est dommage.

Switched from

[3CX](https://www.capterra.com/p/158704/3CX/)

Souplesse de l'utilisation et de paramétrage

Review Source

Response from Wildix OU

December 9, 2025

Bonjour Antoine, merci beaucoup pour votre retour ! C’est un plaisir de savoir que nos solutions vous aident à mener vos projets clients avec efficacité et vous apportent pleinement satisfaction.

SD

Stefano D.  
Responsabile commerciale  
Computer Software  
Used the software for: 1-2 years

### "Wildix: ottima esperienza!"

October 10, 2025

5.0

L’esperienza complessiva è stata buona, il sistema si è dimostrato stabile, con un’architettura cloud efficiente e una gestione centralizzata intuitiva. Le integrazioni con altri strumenti aziendali e la scalabilità della soluzione hanno rappresentato un valore aggiunto.

Pros

Mi è piaciuta la semplicità d’uso del sistema, la stabilità della piattaforma e l’integrazione completa tra telefoni, app desktop e mobile. L’interfaccia è intuitiva e permette di lavorare in modo fluido anche da remoto.

Cons

Non mi viene in mente niente sinceramente. Forse alcune funzionalità potrebbero essere più intuitive, in particolare nella gestione delle impostazioni avanzate. Ma sono dettagli.

Review Source

Response from Wildix OU

October 24, 2025

Grazie Stefano per la tua recensione positiva! Siamo felici che tu abbia trovato Wildix stabile, intuitiva e ben integrata con gli strumenti aziendali. Prendiamo nota del tuo suggerimento sulle impostazioni avanzate per migliorare ancora l’esperienza d’uso.

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