# Page 6 | Wildix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Wildix the right Unified Communications solution for you? Explore 209 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/218251/Wildix/reviews --- Wildix 4.7 (209) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 23rd, 2026 # Page 6 - Reviews of Wildix ## Showing most helpful reviews Showing 126-150 of 209 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JE Jack E. Managing Director Information Technology and Services Used the software for: 6-12 months ### "The Best VoIP Platform for Professionals " October 27, 2025 5.0 An overall great experience leaving us with no desire to search for another VoIP platform. The technology and people are superb, with a refreshing take on both traditional communications software and a unified platform approach. Pros An exceptionally flexible platform without limitations commonly seen in other VoIP platforms. The team are evidently working to continuously improve. With the right expertise and a little persistence it feels like anything is possible with ! Cons Setup and management require a foundational level of expertise and/or platform familiarity. This is not generally a problem for larger deployments and is necessary to facilitate the platform's outstanding flexibility. It may however be nice to see an end-user friendly basic PBX-wide configuration menu for common fundamental tweaks. Review Source Response from Wildix OU November 26, 2025 Thank you, Jack, for your excellent review and for choosing Wildix. We’re delighted to hear that our technology and team have exceeded your expectations and that you appreciate the flexibility and unified approach of our platform. We also value your thoughtful suggestion regarding simpler PBX-wide configuration options. Striking the right balance between powerful customisation and ease of use is a key focus for us, and feedback like yours helps us refine that balance as we continue to evolve. GM Giovanni M. Imprenditore Telecommunications Used the software for: 2+ years ### "WildIx UC Comm " November 15, 2025 5.0 Ottima esperienza di facile implementazione e fruizione. ottimo per implementare in pochi passi una infrastruttura di UC Communication Pros Facilità d’uso e completezza della soluzione. Soluzione a 360 gradi. Utile per qualsiasi tipo di infrastruttura sia per piccole realtà che per realtà strutturate. Cons Bisogna migliorare la qualità della voce guida sul voicebot. L’implementazione è molto intuitiva ma la risposta risulta essere ancora troppo lenta e macchinosa. Review Source Response from Wildix OU December 2, 2025 Grazie per il feedback, Giovanni. Siamo felici che abbia apprezzato la facilità d’uso e la completezza della piattaforma. Stiamo già lavorando per migliorare la qualità della voce del voicebot e rendere le risposte ancora più rapide e naturali. La sua osservazione è molto preziosa per guidare questi sviluppi. EB Elia B. ceo Computer Networking Used the software for: 2+ years ### "proud to be 'blue'" November 11, 2025 5.0 The products are always reliable, the system is truly high quality, and the support is efficient and effective. The experience is exceptional, and I am proud to be a partner. Above all, I am proud to be one of the first Wildix partners. Pros We have been partners and resellers since 2012. We appreciate the idea of the Wildix ecosystem based on Wildix partners serving customers. Cons has grown significantly in recent years, expanding into new markets, which has made it more “international.” We still prefer direct, personal contact with Wildix. Fortunately, the people who follow us feel the same way. Review Source Response from Wildix OU December 5, 2025 Thank you, Elia, for your loyalty since 2012 and for being one of our first partners. We truly value your trust and your preference for direct relationships. As we grow globally, maintaining strong personal connections with partners like you remains a top priority. bG bruno G. Sales manager Information Technology and Services Used the software for: 2+ years ### "Wildix for off-site business activities" November 11, 2025 5.0 I have been using since 2018 and thanks to the collaboration on a dedicated app I am finally always connected with my colleagues even when I am out of the office Pros is ​​simple to use and offers many features included in the service. Collaboration has allowed me to have an overall view of the presence of our collaborators in order to respond effectively to my clients' requests. Cons For now I have no negative points to report, When I reported some malfunctions, support intervened effectively. Review Source Response from Wildix OU December 5, 2025 Thank you, Bruno, for sharing your experience. We’re glad Wildix helps you stay connected and manage collaboration effectively—even on the go. It’s great to hear that our support team could quickly resolve any issues. DL Daniele L. CTO Computer Software Used the software for: 2+ years ### "The future is Wild" October 10, 2025 5.0 Innovative products and excellent support always enabled me finding a solution for ANY communication-wise problem. Pros Excellent CUSTOMER SUPPORT, products always on the edge of innovation. A modern solution that combines ease of use with the infinite possibilities offered by raw dialplan editing. Cons Pricing is somehow confusing. The ability to create users in overlicensing makes it hard to track license purchases and billing. Review Source Response from Wildix OU November 26, 2025 Thank you, Daniele! We’re glad to hear that our support and innovative solutions are helping you tackle any communication challenge. We appreciate your feedback on pricing and user management. DP Diego P. Tecnico Installatore Computer & Network Security Used the software for: 1-2 years ### "ECCELLENTE" November 11, 2025 5.0 Provenendo dai PBX classici per me è stato veramente una bella esperienza per la duttilità del sistema e la praticità di configurazione specialmente per il cloud. Pros La versatilità e la sincronizzazione di tutte le personalizzazioni dell'utente su tutti i device. L'intuitività e la completezza della piattaforma. La continua evoluzione per ottenere il massimo dalle integrazioni ed anticipare i competitor. Cons Per me è stato un po' difficile seguire tutta la documentazione completa in inglese, ma con il traduttore di google mi sono arrangiato. Review Source Response from Wildix OU December 2, 2025 Grazie Diego per la sua recensione! Sapere che la transizione dai sistemi PBX tradizionali a Wildix sia stata così positiva è per noi un grande complimento. Prendiamo nota della difficoltà con la documentazione in inglese: stiamo ampliando i materiali in italiano per facilitare ancora di più il lavoro dei tecnici. PC Phillip C. Director Hospital & Health Care Used the software for: 2+ years ### "Wildix multisite GP Solution" October 1, 2025 5.0 with the open api we developed call management wallboards,analitics and screen pop can’t fault the solution for medical Pros We delivered a 350 seat multi site GP practice rolled the whole solution out in 1 evening with no issues. All pre programmed of site. Great value for money compared to competitors, Cons No cons we were up against x-on surgery Connect brand leader in medical area, the features we could offer matched the competition Review Source Response from Wildix OU November 26, 2025 Thank you, Phillip, for your excellent review and for sharing your impressive GP practice deployment experience. We’re delighted that Wildix’s open API and flexibility helped you deliver such a large-scale rollout smoothly and provide strong value to your client. It’s fantastic to see our platform performing so well in the healthcare sector. RP Roberto P. dott. Computer & Network Security Used the software for: 2+ years ### "GreadLAB experience with Wildix" November 12, 2025 4.0 Overall, my experience with was positive — it’s a solid and reliable solution that makes communication smoother and more efficient. Pros I really appreciated the innovative approach and the user-friendly interface of the platform. The team was also supportive and responsive whenever I needed help. Cons Some features could be a bit more intuitive, and occasional updates caused minor disruptions in workflow. Review Source Response from Wildix OU December 5, 2025 Thank you, Roberto, for your thoughtful review. We’re glad you value the reliability and innovative approach of the platform. Your feedback on usability and update impact is appreciated and helps us continuously refine the experience. We’re happy to support your continued success KB Kevin B. Project Manager Information Technology and Services Used the software for: 1-2 years ### "Good product, but there is room for improvement." September 30, 2025 4.0 Despite the negative points, is a great product and has various features that are indispensable today. Pros Customised solutions for almost every company, including providers and additional products that can be used. Cons The further developments that are not yet fully developed but are being released nonetheless. E.g. various features missing in Collaboartion 7. And devices that are only available for hire. It still annoys me to no end. Switched from [3CX](https://www.capterra.com/p/158704/3CX/) We are partners with , which is why we also use the product. Review Source Response from Wildix OU November 26, 2025 Thank you, Kevin, for your feedback and for recognising the strengths of Wildix’s flexibility and comprehensive features. We note your comments regarding product development and hardware availability — your feedback will be passed to the wider team for consideration as part of our ongoing reviews. RV Raquel V. Gestora departamento comercial Telecommunications Used the software for: 1-2 years ### "Delighted to be working with Wildix" November 4, 2025 5.0 The experience so far has been very positive. Customers are happy with the product, and whenever we have needed it, we have received help with sales presentations, which has helped us to sell it. Pros What I like about is its ability to adapt to any customer need in terms of incorporating artificial intelligence into their telephone system, controlling calls with statistics, or the ease of working that its unified communications provide. Cons The information provided to partners should be clearer and more specific. It is often difficult to find what you are looking for quickly. Furthermore, the system is not at all intuitive when it comes to making offers and orders. Review Source Response from Wildix OU November 26, 2025 Thank you, Raquel, for your kind words and for sharing your positive experience. We’re delighted that Wildix has supported your sales success and met your customers’ needs with its flexibility and innovative features. We also appreciate your feedback on partner information and system usability, we’re actively working to make these areas clearer and more intuitive. Thank you for your trust and partnership! AC Andrea C. IT Manager Telecommunications Used the software for: 2+ years ### "Wildix is the high quality Unified Communication system" October 10, 2025 5.0 Pros The System has everything a customer need about Unified Communication: simple calling, chat, video conferences... Cons Some pricing are too expensive for some SMEs. We understand the quality is so elevated, but most customers ask us a discount. Alternatives considered [IPPBX](https://www.capterra.com/p/242532/IPPBX/) Reason for choosing Wildix offer a better solution about Unified Communication and it's very simple to configure Review Source Response from Wildix OU November 26, 2025 Thank you, Andrea! We’re glad to hear Wildix is meeting your needs with a full-featured, high-quality unified communication system. We appreciate your feedback. SK Sascha K. CEO Information Technology and Services Used the software for: 1-2 years ### "Great partner for our MSP business" October 23, 2025 5.0 Pros Excellent support, very flexible product, complete hardware lineup with easy setup, extensive documentation und training ressources Cons At this point in time the user guides are only availieble in English / have not been localized (German needed). Switched from [3CX](https://www.capterra.com/p/158704/3CX/) Needed a better portfolio for our customers. Review Source Response from Wildix OU November 26, 2025 Thank you for your review, Sascha. We’re glad to know our platform, hardware, and support have been valuable to your MSP operations. Your feedback on localization is appreciated — we’re working to expand our language options to make our materials more accessible for partners worldwide. JM Jörg M. Leitender Techniker Information Technology and Services Used the software for: 2+ years ### "Weiter so, hoffe wir können noch viel Projekte umsetzen " November 10, 2025 4.0 Schnell und einfach zu konfigurieren , NO Touch Konfiguration. Schneller Wechsel der Telefone bei Ausfall Pros Flexibele Anmeldung . Übersicht der Kollegin und deren Status. Einfache Änderungen der Wählpläne. direkte Umsetzung auf die Telefone Cons Kein Deutscher Standort auf der Webseite. Keine Lifetime Lizenzen Geringe Auswahl an erschwinglichen Telefonen Review Source Response from Wildix OU December 2, 2025 Guten Tag, vielen Dank für Ihr positives Feedback und die gute Bewertung! Es freut uns sehr, dass Sie die einfache Konfiguration, den schnellen Gerätewechsel sowie die Flexibilität bei Anmeldung und Wählplänen schätzen. Ihre Hinweise zu den Lizenzmodellen, der Auswahl an Telefonen und der Darstellung unseres Standorts in Deutschland nehmen wir sehr ernst. Solches Feedback hilft uns, unsere Angebote kontinuierlich zu verbessern und noch praxisgerechter für unsere Partner zu gestalten. Wir freuen uns auf viele weitere gemeinsame Projekte und darauf, Sie weiterhin bestmöglich zu unterstützen. Beste Grüße Ihr Wildix Team CV Camilla V. Sales Manager Telecommunications Used the software for: 2+ years ### "Comunica.meta Srl " October 9, 2025 5.0 è la soluzione ideale per le aziende che vogliono guardare al futuro, eliminare i limiti della postazione fissa e sfruttare la comunicazione come strumento per l'aumento delle vendite. Ci fornisce la sicurezza e la tecnologia necessaria per mantenere la nostra promessa di "Zero Problemi" ai nostri clienti B2B. Pros L'azienda è orientata al futuro ed è ideale per le aziende che puntano all'efficienza. Come azienda punta molto alla qualità e al feedback del cliente per crescere. Cons La complessità di alcuni meccanismi nel portale, ma tutto alquanto risolvibile dato che l'area manager è sempre disponibile. Review Source Response from Wildix OU October 24, 2025 Grazie Camilla per la tua recensione e per la fiducia nel nostro progetto! Siamo lieti che Wildix ti aiuti a garantire “Zero Problemi” ai tuoi clienti e a migliorare l’efficienza interna. Apprezziamo anche il tuo feedback sul portale, che ci aiuta a crescere. VR Verified Reviewer IT MANAGER Consumer Electronics Used the software for: 2+ years ### "Buon Livello qualità prezzo" November 11, 2025 5.0 molto buona nel parte di configurazione e gestione delle parti Hardware anche di terze parti, ottima la parte WEB Pros L'estensibilità della collaboration sia per servizi Web sia per App cellulare consente un utilizzo a 360# del PBX Cons A volte i prezzi sono un po alti rispetto a competitor del settore e quindi molte volte si deve sempre richiedere delle offerte particolari Review Source Response from Wildix OU December 2, 2025 Grazie per la sua valutazione positiva. Siamo lieti che apprezzi la gestione hardware, la parte web e la flessibilità della piattaforma. Prendiamo nota dell’osservazione sui prezzi: il nostro obiettivo è continuare a offrire valore competitivo e soluzioni che giustifichino l’investimento. FB Fabrizio B. IT Developer Telecommunications Used the software for: 2+ years ### "One of the best ucc platforms" October 9, 2025 5.0 Pros differentiates itself from other competitors by developing new features, timely technical support. Many customers are satisfied with the possibility of integration with third-party systems that the platform allows, as well as the development of functions through AI. Cons The commercial policy and the lack of openness towards third-party SIP devices are some of the few cons of this platform. When weighing all the pros, they are sometimes insignificant. Review Source Response from Wildix OU November 26, 2025 Thank you, Fabrizio! We’re glad to hear you appreciate Wildix’s innovation, support, and integration capabilities. We also value your feedback as we continue improving the platform. LM Lee M. Director Telecommunications Used the software for: 2+ years ### "Wildix review" October 1, 2025 5.0 I've been using since 2018. They are always a step or two ahead of the competition with the latest features. Pros is easy to configure. We can have a full solution live in minutes which gives us an advantage over competitors Cons The HWaaS handsets aren't price competitive with other comparable handsets. If this was to be reduced, we would sell an awful lot more Review Source Response from Wildix OU November 26, 2025 Thank you, Lee, for your review and for your long-standing partnership since 2018. We’re glad to hear that you value the speed, flexibility, and innovation Wildix brings to your business. We note your comments regarding HWaaS and will share this feedback with the wider team as we continue to evaluate our product and strategies. FG Francesco G. Imprenditore Computer Software Used the software for: 1-2 years ### "Wildix Unified Communication - Meta Calabria Srl" November 12, 2025 5.0 L'esperienza con direi che è positiva in tutto, proveniamo da altre piattaforme di comunicazione e abbiamo notato la potenzialità, la tecnologia superiore, la facilità d'uso, la sicurezza di Wildix dal primo momento. Pros Distribuendo altre piattaforme di comunicazione, cercavamo un'alternativa con una tecnologia e una visione rivolta al futuro e nei rapporti commerciali di Partnership. Abbiamo apprezzato subito la tecnologia, la modalità di fatturazione Capex, la piattaforma x-bees e x-hoppers. Cons Attualmente tutte le funzionalità sono veramente top. Abbiamo effettuato già diverse installazioni e devo dire che non abbiamo avuto nessun problema con il cliente, anzi abbiamo ottenuto aprezzamenti. Review Source Response from Wildix OU December 2, 2025 Grazie Francesco, è un piacere leggere della sua esperienza così positiva. Siamo felici che la tecnologia Wildix, la visione futura e i modelli di partnership abbiano soddisfatto le sue aspettative. Continueremo a supportarvi per mantenere lo stesso livello di qualità nelle prossime installazioni. VR Verified Reviewer Director Telecommunications Used the software for: 6-12 months ### "Wildix Review" October 1, 2025 5.0 We have had great and positive experience during the time we have been working with the team . Pros team has been of great help to us building our business. They are very reliable partner. We have been migrating some clients to Wildix and also adding new clients very successfully. Cons It's not easy to find any flaws with . Their solution simply works out of the box. We are at least very happy with them. Review Source Response from Wildix OU November 26, 2025 Thank you for your excellent review and for your partnership with Wildix. We’re delighted to hear that your experience with our team has been so positive and that our solutions have supported your business growth and client success. Your trust and satisfaction mean a great deal to us, and we look forward to continuing to build on this strong collaboration. LS Lukas S. Projektleiter Computer Software Used the software for: 1-2 years ### "User-friendly solution with great reception" November 25, 2025 4.0 We now support several customers and are satisfied with how it is received; the operation is user-friendly. Pros What I appreciated most was the simplicity of the system, as it made daily tasks easier, reduced training time for new users, and ensured that even complex processes could be handled smoothly without unnecessary complications Cons here are noticeable differences between the various operating systems, particularly when comparing the Apple and Android apps, as certain features and user experiences are not fully consistent across platforms Review Source Response from Wildix OU January 26, 2026 Hello, Thank you for taking the time to review our solution. We're delighted that you're satisfied with Wildix, particularly its simplicity. We appreciate your feedback and will work on standardizing the user experience across different operating systems. Best regards, Wildix Team AV Antoine V. DIRECTEUR Wholesale Used the software for: 1-2 years ### "AVIS WILDIX" October 13, 2025 5.0 Nous avons déjà réalisé plusieurs projets pour des clients avec . C'est vraiment une solution de communications unifiées bien intégrée et complète pour les PME. Je recommande sans hésitation. Pros Réactivité du support > très disponible. Fiabilité du matériel fixe et DECT. Intégration CRM et IA facile Cons Certain produits casque ou téléphones disponible uniquement en location et pas à l’achat ce qui est dommage. Switched from [3CX](https://www.capterra.com/p/158704/3CX/) Souplesse de l'utilisation et de paramétrage Review Source Response from Wildix OU December 9, 2025 Bonjour Antoine, merci beaucoup pour votre retour ! C’est un plaisir de savoir que nos solutions vous aident à mener vos projets clients avec efficacité et vous apportent pleinement satisfaction. KS Klaus S. CEO Computer Networking Used the software for: 6-12 months ### "Smart UCaaS with AI-driven Sales and seamless collaboration – but hardware rental model can be limiting" October 1, 2025 4.0 delivers a modern and efficient UCaaS platform, especially strong in sales thanks to AI features and web chat. The browser-based setup without installation is a major advantage, and many customers love the ease of use and integration. However, we’ve also lost deals because some clients found the rental-only model for phones unsuitable. Overall, a powerful solution for digitally focused businesses – with some limitations in hardware strategy. Pros Users love that is easy to use. It runs directly in the browser without installation! Additionally, it offers strong security (WebRTC, 2FA, GDPR-compliant), integrates well with CRM systems, and boosts sales efficiency through web chat and AI features like Wilma AI. That is what admins, partners and decision-makers prefer. Its high flexibility covers for our customers almost every use case and leaves very few wishes unfulfilled. Cons Some phones are only available through rental models, which can be a drawback for customers who prefer ownership or need long-term hardware planning. Review Source Response from Wildix OU November 26, 2025 Thank you, Klaus, for your thoughtful review and for choosing Wildix. We’re delighted that you value our browser-based UCaaS platform, AI features, and ease of integration. It’s great to hear that your customers appreciate the simplicity and flexibility our solution offers.We note your comments regarding HWaas, your feedback is appreciated and will be shared with the wider team. LO Lorena O. Segretaria amministrativa Computer Software Used the software for: 2+ years ### "La recensione di Lorena" November 11, 2025 5.0 La mia esperienza complessiva con è positiva, soprattutto per la sua capacità di trasformare la comunicazione aziendale in uno strumento strategico. Pros si distingue per la sua capacità di unire tecnologia, semplicità d’uso e visione commerciale, rendendola una scelta potente per le aziende moderne. Cons Supporto tecnico variabile e interfaccia utente migliorabile. Prezzi un pò più alti, rispetto alla concorrenza. Review Source Response from Wildix OU December 2, 2025 Grazie Lorena per la sua recensione dettagliata. È un piacere sapere che Wildix abbia un impatto positivo sulla comunicazione aziendale. Abbiamo preso nota dei punti di miglioramento su supporto e interfaccia: il nostro team sta lavorando proprio per rendere l’esperienza sempre più semplice e uniforme. FF Franceschi F. System Engineer Computer & Network Security Used the software for: 6-12 months ### "Wildix excellent solution" October 20, 2025 4.0 I consider an excellent system for providing customers with a solution for managing phone calls. Pros is ​​the most important product we offer our customers. Every request is handled simply and effectively. Since adopting the Wildix system, we've seen an increase in sales and profits because it offers numerous customer solutions and prompt support. Cons For some specific customer requests, particularly on Classound, I haven't found a simple way to replicate generalized procedures across all numbers. I usually configure the same procedure manually for each number, but I probably haven't found a better way. Switched from [3CX](https://www.capterra.com/p/158704/3CX/) More feature, handling and technical support Review Source Response from Wildix OU November 26, 2025 Thank you for taking the time to share your feedback! We’re glad Wildix has supported your growth and made daily operations easier. Your suggestions are helpful, and our team will review it for future updates. AS Anton S. Founder Information Technology and Services Used the software for: 1-2 years ### "Wildix Review" October 26, 2025 4.0 Easy deployment / management and a system that works well for hybrid/remote setups. Good / quick support when required. Pros Easy deployment and virtual number porting. Very stable platform. No direct sales to end-users and a product that is constantly evolving with AI capabilities. Cons Proprietary hardware, limited flexibility if a customer prefers to keep older or third-party handsets and headsets. Review Source Response from Wildix OU November 26, 2025 Thank you, Anton, for your great feedback and partnership. We’re glad you appreciate Wildix’s reliability, easy deployment, and strong support. We also value your note on hardware flexibility — our proprietary devices ensure top performance and security, but we’re always exploring ways to offer even more compatibility. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.