# Page 9 | Wildix Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Wildix the right Unified Communications solution for you? Explore 209 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/218251/Wildix/reviews

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Wildix

4.7 (209)

[View alternatives](https://www.capterra.com/p/218251/Wildix/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 9 - Reviews of Wildix

## Showing most helpful reviews

Showing 201-209 of 209 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ZG

Zara G.  
Finance Operations  
Information Technology and Services  
Used the software for: 1-2 years

### "Positive feedback"

October 16, 2025

5.0

The overall experience is very good actually. The team is helping when it is needed. So the overall experience is good.

Pros

The value for money and also the new AI features, which always worth it and also the option to have it as SaaS or not.

Cons

What least like about Wildix is that the recurring costs for already existing customer are subject to price updates, which we as a partner can´t shift to the customer, hence we have to assume the price increase.

Review Source

Response from Wildix OU

November 26, 2025

Thank you for your feedback! We’re glad our team and AI features are adding value to your experience. We’re also appreciative of your feedback on costs, thank you for sharing.

Tanguy D.  
Gérant  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Après des mois de dysfonctionnements continus..."

September 24, 2024

1.0

Depuis l'installation de l'application Collaboration de Wildix, notre expérience a été désastreuse. L'application n'a jamais bien fonctionné, et ce dès le départ, en raison d'un mauvais paramétrage effectué par la société Actiphone, qui nous a fourni cette solution. Malheureusement, malgré les nombreux problèmes rencontrés, nous avons été contraints de respecter un contrat de 3 ans, ce qui aggrave encore notre mécontentement. Les multiples problèmes techniques, combinés à une configuration initiale défaillante, ont eu pour conséquence une communication interne chaotique et une incapacité à échanger correctement avec nos clients. Cette situation a sérieusement nui à notre activité commerciale, et il est inadmissible que nous soyons enfermés dans un contrat aussi contraignant alors que la solution fournie est inefficace. Ce qui est encore plus insupportable, c'est l'absence totale de réaction de la part de Wildix. À aucun moment un responsable de la société n'a pris contact avec nous pour comprendre la source des problèmes, malgré leur impact dramatique sur notre activité. Cette négligence et ce manque de professionnalisme sont tout simplement inacceptables. Il est évident qu'à ce stade, nous ne pouvons absolument pas recommander cette application ni les services associés. Notre expérience avec Wildix et Actiphone est un échec complet.

Pros

Après près de trois ans d'utilisation de l'application Collaboration de Wildix, nous sommes arrivés à la conclusion que la fonctionnalité la plus appréciée reste la possibilité de désinstaller l'application. Les multiples problèmes techniques et de paramétrage rencontrés depuis son installation ont rendu son utilisation plus frustrante qu'utile.

Cons

Après des mois de dysfonctionnements continus, tant dans la communication interne qu'externe, nous sommes enfin soulagés à l'idée de ne plus avoir à subir les désagréments de cette solution. La désinstallation est sans doute l'étape la plus efficace que nous ayons réalisée avec ce logiciel.

Alternatives considered

[Webex Suite](https://www.capterra.com/p/237272/Webex/)

Reason for choosing Wildix

Conseils de la société Actiphone qui gère nos communication et responsable de son installation...

Review Source

TH

Thomas H.  
IT Technician  
Information Technology and Services  
Used the software for: I used a free trial

### "Review - SIT - TH"

October 8, 2025

4.0

I have not had extensive hands-on experience with Wildix yet, as many potential customers tend to hesitate due to the pricing structure. However, from what I have seen so far, the platform looks solid and offers useful features for modern communication and collaboration.

Pros

I really like how intuitive and user-friendly the Wildix system is. It’s easy to set up, integrates well with other tools, and provides stable performance for daily communication. The call quality and the overall reliability are impressive, even with multiple users connected remotely.

Cons

The only downside I’ve noticed is related to the HWaaS pricing model and the limited availability of the latest hardware models for one-time purchases. It would be great to have more flexible hardware options without being tied to ongoing service costs.

Review Source

Response from Wildix OU

December 23, 2025

Thank you for sharing your experience. We’re glad to hear your initial impressions of Wildix have been positive, particularly around ease of use, reliability, and call quality. We appreciate you taking the time to share your perspective as we continue to evolve the platform.

Francesc O.  
Tecnnic  
Computer Networking  
Used the software for: Less than 6 months

### "Wildix the first choice"

November 5, 2025

4.0

Reliable and user-friendly VoIP system with great integration options and responsive support. Highly recommended!

Pros

What I really liked about Wildix is how easy it is to use. Everything just works smoothly and makes teamwork way simpler

Cons

Some app glitches can affect the experience, but it still offers powerful and useful features, sorry.

Review Source

Response from Wildix OU

December 5, 2025

Thank you, Francesc, for your balanced and honest feedback. We’re glad you value the ease of use and support quality. Your note about app performance helps us continue improving the user experience.

EC

Emanuele C.  
CEO  
Computer & Network Security  
Used the software for: Less than 6 months

### "wildix experience"

October 10, 2025

5.0

We are very satisfied of our experience because with you we have the opportunity to built to increase sales.

Pros

We like the Technical assistance and the AI solution. We appreciate the e-learning part too. It's a good relantionship

Cons

The contract entry section should be simplified: We try this section not very user friendly. nothing else to report

Review Source

Response from Wildix OU

November 26, 2025

Thank you, Emanuele! We’re glad to hear you’re satisfied with your Wildix experience and value the technical support, AI solutions, and e-learning resources. We appreciate your feedback on the contract entry section and will take it into consideration to make it more user-friendly.

EP

Enzo P.  
Support engineer  
Telecommunications  
Used the software for: 2+ years

### "Great software"

November 18, 2024

5.0

I am a wildix user for more than 4 years

Pros

It is incredible how easy it is to achieve complexe configuration within a few lines Product is very innovative

Cons

So far, nothing. I have the chance that every thing is going great

Review Source

MP

Mike P.  
Digital Content Manager  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Wildix Telecommunications Solution"

July 29, 2024

5.0

Pros

We replaced our existing business telephone system with a new Wildix system. The engineer who installed the system was fast and efficient, and took the time to explain the features to the users and administrators. Easy to use and manage, and customer support is also excellent.

Cons

No negatives to report - there are plenty of additional features and functionality within the system we don't make use of as it's not needed in our day-to-day business.

Review Source

EB

Enrico B.  
Responsabile Marketing  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Ottimo software"

February 12, 2024

5.0

Pros

Utilizzo Wildix integrato al nostro CRM vtenext e devo dire che è un'ottima soluzione, comoda ed efficace sia come centralino che come comunicazione itnerna

Cons

a volte mi capita che non si avvii correttamente e devo riavviarlo, niente di importante comunque

Review Source

JJ

Jose J.  
Customer specialist  
Real Estate  
Used the software for: 6-12 months

### "A good phone system for your company"

November 9, 2022

4.0

Overall good experience with the software, easy to manage a small call center

Pros

I liked the easy of use and the nice interface

Cons

I did not liked that sometimes you get missed calls that do not ring anywhere

Review Source

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