--- title: "Storable Edge Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Storable Edge the right Self Storage solution for you? Explore 237 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/218435/storEDGE/reviews/" page_type: "reviews" language: "en" --- Storable Edge 4.4 (237) [View alternatives](https://www.capterra.com/p/218435/storEDGE/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of Storable Edge Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews RW Russell W Assistant managerFacilities Services, 201 - 500 employeesUsed the software for: 6-12 months. “Ease of use and ease of learning, memorizing steps for tasks were easy thanks to the graphics/color schemes“ September 21, 2024 KB Karina B Operations ManagerFacilities Services, 2 - 10 employeesUsed the software for: Less than 6 months. “They way they starting communicating since the beginning is just unacceptable, everything is through a chat and you don't get notifications when someone sends you a message.“ October 3, 2024 CM Carrie M ManagerWarehousing, 2 - 10 employeesUsed the software for: More than 2 years. “With their updates all relevant customer information is easily found.“ March 18, 2025 CR Colby R OwnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “I constantly have to keep asking for things to be completed and having to repeat or send information to onboarding.“ February 1, 2026 AM Adele M Property ManagerFacilities Services, 11 - 50 employeesUsed the software for: 6-12 months. “it is user friendly and it integrates very well with other software to manager your facility“ September 24, 2024 KB Karina B Operations ManagerFacilities Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The training needs a lot of improvement, as a first time user you are only hoping to get familiar with the software through proper training, unfortunately the training is non-existent.“ October 3, 2024 SJ Stacee J OwnerRecreational Facilities and Services, Self-employedUsed the software for: 1-2 years. “It enables me to easily keep track of each tenant; all of their documentation, payment info, access to the facility, and almost anything else I could possibly need. “ June 22, 2023 TS Terra S OwnerWarehousing, 2 - 10 employeesUsed the software for: Less than 6 months. “Low support, Terrible transition, over promised on the product“ October 3, 2024 ## Showing most helpful reviews Showing 1-25 of 237 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michelle M. Manager Used the software for: Less than 6 months ### "Easy-Use" January 25, 2018 5.0 I love how the Auction is set up, and the Task software and how it helps with management at the storage facility. The organized reports and accounts and units. It seems user Friendly, but with potential in getting certain needed obligations completed to keep the storage requirements on a straight path and organized. Pros It has a lot of potential in the making, I love the way the software looks, it isn't too complicated, but the training video make up for the help guide on storEdge, which most Storage associated sites don't provide effectively. Cons I just realized that from transiting from Sitelink to StorEdge, i wish they could provide a Pro-Rate Calculator for convenience use for potential customers. Also, I wish for the TASK that storage facility could conduct a specific TASK for ex: When they wish Walkthroughs to be completed per week and frequency. Review Source RS Roxy S. Property Manager Real Estate Used the software for: 2+ years ### "Managed with no Knowledge" August 24, 2022 5.0 StorEdge is great at being detailed and solving issues as well as open to improvements! I love this Software and would honestly never want to switch! Pros I transfered to this facility from another location which had a different software program. I had no guidance from (no longer with us) superiors of this software. With that said the best feature is the Customer Service Center! By far they saved my life! I also love the graphics and the layout and how easy it is to find what you are looking for. You can search in the Help Center if you do not want to call the Customer Service Center and gain even more knowledge. Cons I am not a fan with the process of transferring current tenants. To explain, if you did not know that a tenant is already a current tenant or if they create a lead, and you move them in without knowing then they are stuck with two separate accounts and they can not be combined without moving them out and then back in. So that needs to be an option. Reason for choosing Storable Edge The detailed reports! Switched from [SiteLink Web Edition](https://www.capterra.com/p/92752/SiteLink-Web-Edition/) Transferred locations and properties for the same company. Review Source DE Doug E. Manager Real Estate Used the software for: 2+ years ### "StorEdge is going down hill quickly thanks to STORABLE and \[SENSITIVE CONTENT HIDDEN\]" January 10, 2020 2.0 StorEdge was GREAT in June 2016-2017 because they always answered the phone and helped us get past problems. Starting in 2018 their Help Desk began to decline and could only tell us "we are working to correct the problem" with no time table to fix issues. In 2019 the wheels fell off. Anything that was good about StorEdge is now gone. The company was purchased by is \[SENSITIVE CONTENT HIDDEN\] (\[SENSITIVE CONTENT HIDDEN\] of Sparefoot and Storable) and customer service is now 100% gone and useless. Now STORABLE owns 5 companies: SiteLink, StorEdge, Select Merchant Services, PAYA, and two other credit processing companies. They have a created a MONOPOLY that is causing harm and disfunction to all of these once great companies. It is a SAD day when capitalism and competition simply disappears because of one large company who's goal is only to make more money. Pros StorEdge is pretty easy to use and find your way around the software. When we were first started with the software 4 years ago it WAS speedy and their customer service WAS amazing. NOT ANY MORE! Cons 1\. Since they have been bought out by \[SENSITIVE CONTENT HIDDEN\] at Sparefoot/STORABLE their customer service has been non-existent. Their HELP DESK is a joke. They have 7 employees to "Help" 4000+ storage locations. 2. I had double billing using autopay on two different months in 2019. I had to spend 9 hours voiding over 200 autopay transactions, and three days making phone calls apologizing to my tenants. 3. Their TASK bar is non-functional and useless. 4. They do not have a function for "prorated move-ins" 5. Storable Company now controls SiteLink, StorEdge, and all 4 credit card processing companies that they work with - Storable now sets the credit card processing rates! It is a total MONOPOLY! 6. Their automated emails/text messages will get stuck in "pending" and will not always go out to customers even though their software said it has. StorEdge will no longer work to fix problems because they no longer communicate with their customers and Storable raised our rates even though I'm doing more work now that the StorEdge software is failing in autopay, communication, and customer service. Reason for choosing Storable Edge I choose StorEdge because they offered cutting edge software, integrated website, and outstanding customer service. Now I am leaving them for the same reason I joined them. BAD customer service! Switched from [SiteLink Web Edition](https://www.capterra.com/p/92752/SiteLink-Web-Edition/) I left SiteLink because they too had bad customer service and were falling behind in regards to easy to function software. Review Source EV Evan V. Property Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Overall Good Software - Worst Support!" July 8, 2021 4.0 Thankfully I have had previous experience with this software so most tings I am able to figure out on my own. But again, the customer service is non existent with this company. The workers who are higher up in the company are nice and respectful, but those that they hire to work in the tech support are just flat out rude with every interaction. Do to the lack of customer service, I would not recommend this software to anyone, because after the completion, with will be reaching out to them often. Pros Software is overall easy to use and is straight forward. There are a lot of features to make tasks easier, lots of shortcuts. Overall a great management software with room to grow. Cons For starters, the support is the worst I have ever experienced. The support techs are extremely rude, disrespectful, and if presented an issue beyond basic they pass it off to someone else. The setup process was a nightmare, a lot of information was lost, it was not thoughtfully planned out, and it messed with our business operations for nearly 3 months. The accounting side of the software is a hit or miss, overall it is easy and straightforward, but if there is a mistake, you are not able to make any changes within the system, and you are stuck with having to contact support, who are again, very rude and unhelpful. Switched from [SiteLink Web Edition](https://www.capterra.com/p/92752/SiteLink-Web-Edition/) Updated features and more familiar with StorEdge Review Source RS Roxanne S. Property Manager Commercial Real Estate Used the software for: 2+ years ### "Easy to use" June 21, 2023 5.0 It is the best that i have ran by far. Pros How easy it is to access and get help and find articles when in doubt. Cons How there is no way to transfer tenants to the same account. Tenants will have several accounts under the same name if you do not know they were a previous tenant. Switched from [SiteLink Web Edition](https://www.capterra.com/p/92752/SiteLink-Web-Edition/) Better to place all the facilities under one software. Review Source JJ Jerial J. Senior Property Manager Retail Used the software for: 2+ years ### "Very user friendly Interface. " September 19, 2024 4.0 The overall experience is great. Better than al the systems we have used in the past. Though the system has some bugs. I would recommend. Pros Very user friendly. Easy to access. Easy to understand. Cons Lots of bugs in the system. Credit card reversal issue. No undo move out process. Switched from [Yardi Facility Manager](https://www.capterra.com/p/10009257/Yardi-Facility-Manager/) Looking for a more user friendly application that offered more amenities. Review Source AM Adele M. Property Manager Facilities Services Used the software for: 6-12 months ### "Storedge is a brilliant software system " September 24, 2024 5.0 i absolutely love it. I've been very impressed with it since i was introduced to it seven months ago and i use it daily. Pros it is user friendly and it integrates very well with other software to manager your facility Cons haven't found a least......if i had to say something it would be that sometimes it duplicates customer accounts Switched from [Donicus](https://www.capterra.com/p/183007/Donicus/) my boss did it before i started working f their Review Source PC Penny C. Property manager Consumer Services Used the software for: 2+ years ### "I use storEDGE daily" June 6, 2023 5.0 No known issues. I highly recommend. Pros The ease of having everything i need in one spot. Cons At this time I can't think of anything. Switched from [WebSelfStorage](https://www.capterra.com/p/99711/WebSelfStorage/) Their program became hard to use. Too many issues with taking payments. Review Source TS Terra S. Owner Warehousing Used the software for: Less than 6 months ### "Over Promised, Under Delivered" October 3, 2024 3.0 Low support, Terrible transition, over promised on the product Pros All sites are in 1 log in, website looks great! Cons Creating templates is over complicated, support is under educated and sound like they are reading off a script, no person to person training or support before launch day, on launch day our point person didn't even get my team their log ins, we got our log in from the website developer Switched from [Easy Storage Solutions](https://www.capterra.com/p/112769/Self-Storage-Software/) Thought we would be getting more for out money. Increase leads, increase work flow Review Source Michael O. Senior District Manager Used the software for: 6-12 months ### "Solid tenant and facility management program! Easy to use, excellent feature set!" November 28, 2017 5.0 Pros Main, most used features on the left sidebar and the right sidebar makes it easy to keep track of the important tasks and communications. And tech support has been great - fast and efficient! Cons Access to the db for creating local tenant lists would be nice. Also, I'd like the ability to create customized letters, reports, etc., without having to contact support. Review Source DW Dusty W. Owner/Manager Warehousing Used the software for: 2+ years ### "Would recommend" August 23, 2022 5.0 Pros Ease of use and features that are available. Cons The online help chat feature went away shortly after I implemented this system. It was a good feature and needs to be brought back. As it is I have to send an email and wait for a response. Alternatives considered [WebSelfStorage](https://www.capterra.com/p/99711/WebSelfStorage/) Review Source KB Kiira B. Owner/Operator Real Estate Used the software for: 2+ years ### "High Quality Self Storage Managment Software" August 23, 2022 5.0 Pros storEDGE has everything you need to manage your self storage facility. It also integrates with all the big players in the industry for call centers, online auctions, other rental companies, etc. I love the layout and that it is very user friendly and not complicated to figure out. The automated auction process and mail service makes my life simple. Cons There have been some bugs, but I know that storEDGE is working hard to improve their software and striving to be the best in the industry. Review Source EE Eva E. Property Manager Consumer Services Used the software for: 2+ years ### "Great customer service and easy to use software" June 21, 2023 5.0 Easy access to software and works great for the company. Customer service is always available to help in all situations of the program. Pros It's easy to use and the programs always are up to date. If they have a technical issue they resolve it a good timely manner. Cons I don't have a least comment. Storedge is a great service for any business to use. Reason for choosing Storable Edge Because it works great with the company with easy programs Review Source CM Catherine M. Facility Manager Consumer Services Used the software for: 2+ years ### "Fantastic ease of use!" June 6, 2023 4.0 Its a bit different switching to the training module when some of the things are slightly different or options are or are not avail. I never know if that is something that we as Managers dont have access to or if its something that was purposely chosen by corporate to deny etc. I wish there was an option to either notify corporate that the store was needing X done or Y looked at or...sometimes as a facility Manager we dont know what options have been denied by corporate -or that they X option is even available or Y option could satisfy an issue we may have here at the office. Perhaps corporate doesnt realize either how /if that one thing could work? It would be helpful to have a dropdown list of explanations briefly of each button if needed. Pros Integration was easy. Product help was always available. It was easier to learn than Yardi when I started here. I learn something new every time I read through the help section. Cons It would be helpful to have a dropdown list of explanations briefly of each button if needed. Then if still needing explanation then a link to the section whwere we find that particular subject , Switched from [Yardi Investment Manager](https://www.capterra.com/p/248341/Yardi-Investment-Manager/) Ease of use, options Review Source BB Brooke B. Manager Facilities Services Used the software for: 2+ years ### "Great Customer Service and Response !!" June 22, 2023 5.0 Overall we have been very happy with StorEDGE and our experience. If I ever have any questions or problems, they are quickly resolved or escalated to the proper department. Pros The customer support is terrific. Friendly and knowledgable support team Cons Customer feedback is indicating that online move-ins from mobile devices is difficult. Also, editing forms such as adding logos is not as easy as it could be. Automatic notification to past due customers or about policy changes is an essential time-saver for our small facility with one employee and would like this to work more easily. Rate change notices in particular is not reliable. Review Source RT Ralph T. Owner Warehousing Used the software for: 1-2 years ### "Fully automated storage business" September 6, 2022 5.0 Pros Stiredge allows me to manage my facility alone and virtually. I have no other employees beyond me and with integration to electric gate and website features, I can do it all from 20 miles away Cons Could use more template manager/email clarity to help consolidate views of communications sent and allow easier creation of new templates. Review Source CT Cody T. Manager Facilities Services Used the software for: 6-12 months ### "Its only getting more advanced and easy to use day by day." January 3, 2019 4.0 My overall experience with Storedge only gets better by the day and that is because they are very proactive with making the software better by the day. I wasn't to sure about the program when i first started using it but they have made many awesome updates and advances and continue to make things easier managing self storage facilities. Pros From my experience with storedge, is how clean and advanced of a program it is. Its very user friendly and with the universal search bar per facility, it makes life way easier when you have a few hundred tenants to work with. I was skeptical on a few different things when i first started using the program, there were a few things that i think could have been made more up to date. That is what i found over time to be such a great aspect to using Storedge is how proactive the advancement in the software is. They have made and continue to make advancements with integrations that make managing stage facilities much easier. Plus i the customer service is always very friendly and knowledgeable when it comes to navigating the software. Cons Being that they seem to have a great deal of knowledge when it comes to the software program, it doesn't however seem they have a great deal of knowledge about self storage facilities. There are a few bugs here and there that get frustrating because of that. They are proactively working those bugs out and are constantly updating either fixes or new updates all the time. They do not have a mobile application that i personally would love to have. Since its based back east being that they are 3 hours ahead, if i have any issues and need to reach customer service after 2 pm pacific time they are closed at 5 pm Eastern. i do wish they could stay open a bit longer. Review Source GR George R. Property Manager Writing and Editing Used the software for: 1-2 years ### "This is a very good program" September 27, 2024 5.0 Everything is pretty self explanatory. But when I do have issues they are easily resolved. Pros Ease of use. I am pretty much self taught on this. When I do have an issue the customer support is great. Cons van't think of any cons But I can say the site could be a different color. Review Source PC Penny C. Property manager Consumer Services Used the software for: 2+ years ### "storEDGE is a user-friendly product! Highly recommend!" August 23, 2022 5.0 Pros The dash board is a great tool. Everything that is needed is at one glance! Cons The red exclamation point used to notify us that an overlock needs to be removed, they have taken it away and I am not certain why. Also, not being able to see an individuals access to the property. I wish it could be separated and sorted by individual users. Review Source MM Mandy M. Manager Real Estate Used the software for: Less than 6 months ### "They don't disappoint and a lifesaver!!!" September 19, 2024 5.0 I love it in general and it is better than YARDIE!!!! Pros No matter the issue, I am able to call and have someone to walk me through it. There is no need to feel worried or overwhelmed about it because there is answer to EVERY problem...no joke. Cons I think our passwords should be able to be displayed when going to settings to change it. I wish that we could edit the entire credit card instead of having to delete/re-enter it in payment methods. Review Source AW Allen W. Manager Commercial Real Estate Used the software for: 2+ years ### "Trust in Storedge " September 9, 2022 4.0 Cumulative past due numbers do not reflect current past due info Pros Efficient data storage allowing for our continued growth Cons Sometimes processes slow. Lack of customer account number printed on lease Review Source DD Debi D. Director of Operations Warehousing Used the software for: 2+ years ### "Bang for Buck" August 23, 2022 4.0 Liked the best so far in the industry. Have used 3 other systems and this has been easiest to use and integrated into my company Pros It is fairly easy to teach a new person how to use Cons Promotion integration is not easy to use Reason for choosing Storable Edge Easy integration Review Source mC marc C. Storage Facility Manager Real Estate Used the software for: 1-2 years ### "storEDGE software the best of the best!!!" June 22, 2023 5.0 Use the software to manage our storage/industrial site. Rent payment, leases, leads, billing. Pros user interface very easy to use, very intuitive Cons honestly no cons for me at all. Love it Review Source jB jkehl B. ASM Computer Networking Used the software for: 6-12 months ### "good review" September 24, 2024 5.0 nice easy and easy to learn great learning Pros easy to use nice and reliable easy access Cons nothing just trying to get to certain things Review Source DM Derek M. Manager Warehousing Used the software for: Less than 6 months ### "Do not buy StoreEdge products!" September 16, 2021 1.0 No problems were solved by storedge, only created. Pros The interface and software seemed fine during the demo. Cons We have had nothing but problems setting up our data and almost every component of the software. The implementation team is definitely not trained in data. We were supposed to have features like phone integration, transfer of autopay from previous vendor, and access to the gate controller. None of these happened. Countless customers have wrong info and are locked out of the facility. We wanted to switch to storedge to save work and time but this has been nothing but a headache due to incompetence. Reason for choosing Storable Edge They said a ton of features were included but they weren't. Say yourself a headache and do not trust them. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.