--- title: "Storable Edge Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Storable Edge the right Self Storage solution for you? Explore 237 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/218435/storEDGE/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- Storable Edge 4.4 (237) [View alternatives](https://www.capterra.com/p/218435/storEDGE/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of Storable Edge Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews CM Carrie M ManagerWarehousing, 2 - 10 employeesUsed the software for: More than 2 years. “With their updates all relevant customer information is easily found.“ March 18, 2025 CR Colby R OwnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “I constantly have to keep asking for things to be completed and having to repeat or send information to onboarding.“ February 1, 2026 SJ Stacee J OwnerRecreational Facilities and Services, Self-employedUsed the software for: 1-2 years. “It enables me to easily keep track of each tenant; all of their documentation, payment info, access to the facility, and almost anything else I could possibly need. “ June 22, 2023 KB Karina B Operations ManagerFacilities Services, 2 - 10 employeesUsed the software for: Less than 6 months. “They way they starting communicating since the beginning is just unacceptable, everything is through a chat and you don't get notifications when someone sends you a message.“ October 3, 2024 RW Russell W Assistant managerFacilities Services, 201 - 500 employeesUsed the software for: 6-12 months. “Ease of use and ease of learning, memorizing steps for tasks were easy thanks to the graphics/color schemes“ September 21, 2024 AK Allison K Property ManagerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “As far as billing goes, a major issue we recently ran into is that if a tenant is pre-paid months ahead and receives a rate increase, the rate increase will not go into effect until their prepaid credit runs out. If that tenant is consistently paid ahead, the rate increase will just never go into effect.“ June 22, 2023 LM Lisa M Facility ManagerFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “It really helps having a program that I can rely on to run my facilities. Plus being web based I can use the program from anywhere I can get internet.“ June 21, 2023 KB Karina B Operations ManagerFacilities Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The training needs a lot of improvement, as a first time user you are only hoping to get familiar with the software through proper training, unfortunately the training is non-existent.“ October 3, 2024 ## Showing most helpful reviews Showing 1-25 of 237 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michelle M. Manager Used the software for: Less than 6 months ### "Easy-Use" January 25, 2018 5.0 I love how the Auction is set up, and the Task software and how it helps with management at the storage facility. The organized reports and accounts and units. It seems user Friendly, but with potential in getting certain needed obligations completed to keep the storage requirements on a straight path and organized. Pros It has a lot of potential in the making, I love the way the software looks, it isn't too complicated, but the training video make up for the help guide on storEdge, which most Storage associated sites don't provide effectively. Cons I just realized that from transiting from Sitelink to StorEdge, i wish they could provide a Pro-Rate Calculator for convenience use for potential customers. Also, I wish for the TASK that storage facility could conduct a specific TASK for ex: When they wish Walkthroughs to be completed per week and frequency. Review Source EV Evan V. Property Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Overall Good Software - Worst Support!" July 8, 2021 4.0 Thankfully I have had previous experience with this software so most tings I am able to figure out on my own. But again, the customer service is non existent with this company. The workers who are higher up in the company are nice and respectful, but those that they hire to work in the tech support are just flat out rude with every interaction. Do to the lack of customer service, I would not recommend this software to anyone, because after the completion, with will be reaching out to them often. Pros Software is overall easy to use and is straight forward. There are a lot of features to make tasks easier, lots of shortcuts. Overall a great management software with room to grow. Cons For starters, the support is the worst I have ever experienced. The support techs are extremely rude, disrespectful, and if presented an issue beyond basic they pass it off to someone else. The setup process was a nightmare, a lot of information was lost, it was not thoughtfully planned out, and it messed with our business operations for nearly 3 months. The accounting side of the software is a hit or miss, overall it is easy and straightforward, but if there is a mistake, you are not able to make any changes within the system, and you are stuck with having to contact support, who are again, very rude and unhelpful. Switched from [SiteLink Web Edition](https://www.capterra.com/p/92752/SiteLink-Web-Edition/) Updated features and more familiar with StorEdge Review Source VR Verified Reviewer Regional manager Executive Office Used the software for: 6-12 months ### "Great for executive team not great for employee base" August 23, 2022 3.0 Pros Lots of reports available. I love the sms system when it is working correctly Cons It is not user friendly to the employees and customers and needs more feature adjustments Review Source RS Roxanne S. Property Manager Commercial Real Estate Used the software for: 2+ years ### "Easy to use" June 21, 2023 5.0 It is the best that i have ran by far. Pros How easy it is to access and get help and find articles when in doubt. Cons How there is no way to transfer tenants to the same account. Tenants will have several accounts under the same name if you do not know they were a previous tenant. Switched from [SiteLink Web Edition](https://www.capterra.com/p/92752/SiteLink-Web-Edition/) Better to place all the facilities under one software. Review Source JJ Jerial J. Senior Property Manager Retail Used the software for: 2+ years ### "Very user friendly Interface. " September 19, 2024 4.0 The overall experience is great. Better than al the systems we have used in the past. Though the system has some bugs. I would recommend. Pros Very user friendly. Easy to access. Easy to understand. Cons Lots of bugs in the system. Credit card reversal issue. No undo move out process. Switched from [Yardi Facility Manager](https://www.capterra.com/p/10009257/Yardi-Facility-Manager/) Looking for a more user friendly application that offered more amenities. Review Source AM Adele M. Property Manager Facilities Services Used the software for: 6-12 months ### "Storedge is a brilliant software system " September 24, 2024 5.0 i absolutely love it. I've been very impressed with it since i was introduced to it seven months ago and i use it daily. Pros it is user friendly and it integrates very well with other software to manager your facility Cons haven't found a least......if i had to say something it would be that sometimes it duplicates customer accounts Switched from [Donicus](https://www.capterra.com/p/183007/Donicus/) my boss did it before i started working f their Review Source PC Penny C. Property Manager Retail Used the software for: 2+ years ### "I use storEDGE daily" June 6, 2023 5.0 No known issues. I highly recommend. Pros The ease of having everything i need in one spot. Cons At this time I can't think of anything. Switched from [WebSelfStorage](https://www.capterra.com/p/99711/WebSelfStorage/) Their program became hard to use. Too many issues with taking payments. Review Source TS Terra S. Owner Warehousing Used the software for: Less than 6 months ### "Over Promised, Under Delivered" October 3, 2024 3.0 Low support, Terrible transition, over promised on the product Pros All sites are in 1 log in, website looks great! Cons Creating templates is over complicated, support is under educated and sound like they are reading off a script, no person to person training or support before launch day, on launch day our point person didn't even get my team their log ins, we got our log in from the website developer Switched from [Easy Storage Solutions](https://www.capterra.com/p/112769/Self-Storage-Software/) Thought we would be getting more for out money. Increase leads, increase work flow Review Source Michael O. Senior District Manager Used the software for: 6-12 months ### "Solid tenant and facility management program! Easy to use, excellent feature set!" November 28, 2017 5.0 Pros Main, most used features on the left sidebar and the right sidebar makes it easy to keep track of the important tasks and communications. And tech support has been great - fast and efficient! Cons Access to the db for creating local tenant lists would be nice. Also, I'd like the ability to create customized letters, reports, etc., without having to contact support. Review Source Elizabeth R. Customer Service Manager Construction Used the software for: 6-12 months ### "Great Software" March 26, 2019 4.0 It is easy to use and very user friendly. Navigating through the pages to find the information you need is easy, simple, and quick. The live chat feature they have started makes it even better! Pros I like how each page shows you what you need when you first click on them. The customer service is great and very timely now that they have added a live chat feature. Cons Previously the wait time to call into customer service to a very long time. Review Source SJ Stacee J. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Software for Dummies" June 22, 2023 5.0 Overall, it's been a very good experience. Pros I started this business from scratch. I had no prior experience with operating or owning a storage company. I don't think I would have been successful without Storedge. It enables me to easily keep track of each tenant; all of their documentation, payment info, access to the facility, and almost anything else I could possibly need. I love how there is a space for Leads, to keep track of those reserving a space or just interested in possibly leasing from me. I love my Dash that allows me to see all the general info of my business at a glance, such as number of tenants, occupancy, past due tenants, and current activity of the business. I like how I can easily generate reports of almost any kind. I most often use the financial reports to keep apprised of how my business is doing. I like how easy it is to add or remove units from my facility map or change pricing on my units. Cons It was a little overwhelming in the beginning, due to my inexperience with technology. Sometimes, it was difficult to get some of my question answered. But I believe that has improved over time. Reason for choosing Storable Edge The rep that we talked to was knowledgeable, able to answer all the questions we had at the time. Review Source NB Natalie B. Owner Retail Used the software for: 2+ years ### "storEDGE Management Software Review" June 21, 2023 4.0 Pros We thoroughly enjoy using the storEdge software. We decided to swap to this software after many years of keeping up through a different operating system that was not intended to be used for self-storage. The billing features, payment reminders, customer support are some of our favorite assets available through our system. This product is very user friendly on both ends—for the customer and the administration. Once we decided to swap to this product it was not difficult at all to integrate the new system into our existing business. Cons There are a few report features that are difficult to find and run for year-end/ tax purposes. The current renters sometimes have an issue with logging in or knowing their username and/or password. Overall storEdge is very user friendly on both ends of the system. Review Source CS Chelsea S. Facility Manager Consumer Services Used the software for: Less than 6 months ### "Transitions can be exciting and stressful, but the StorEdge experience has left me without concern!" July 27, 2017 5.0 There are a lot of great little features that really make an impact. Many of the rent courtesy notices, late reminders, auto pay withdrawals and even most late fees are automated which frees up a lot of time enabling management staff to focus on other business necessities. I think the best aspect is that StorEdge offers so many great amenities that can be tailored to each individual business based on their needs so you're not forced to use a default setting. Pros It's honestly a composition of little features that make the job easier. I LOVE that StorEdge allows you to see if a tenant has opened/read an email notification that has been sent; much like a read receipt. Additionally, the online payment and account management feature has been a fantastic new option that both myself and my customers enjoy. The online payment feature has allowed tenants to update and manage their auto pay settings as well. This is a wonderful amenity for customers because they're not forced to take the time out of their busy schedules to make it by during office hours, they can manage and update their payment preferences at their convenience. It's also fantastic how automated many tasks are such as emails, SMS notifications, auto pay withdrawals and most late fees. None of those even require the click of a button to execute the task, which enables the management staff to focus on other business necessities. The StorEdge program allows you to customize and tailor the features to your business! Not having to remember to post date payments after a bank deposit is amazing! StorEdge will automatically take any payments made after your "close of day" bank deposit report and add them to the next deposit cycle. Last but not least, if you're ever feeling lost, StorEdge support staff is always quick to respond and happy to help find a solution to your inquiry. Cons Please note that the following statements are more like suggestions than complaints: It would be great to add a very obvious way to "flag" an account. For example "don't accept checks", do not rent to", etc. There already is a place to note it, but a more conspicuous notification would be quite helpful since there are multiple staff members operating the software in one office. The only other suggestion I have is in regards to the sale/auction process. It would be great if there was a way to type in the description of items being sold rather than hand writing it on the notice of sale. The second observation is by no means an issue, I just feel it would look cleaner if the items listed for sale came out printed on the document. Review Source LM Lisa M. Facility Manager Facilities Services Used the software for: 1-2 years ### "review on storedge software" June 21, 2023 5.0 Overall I think to software works great, I haven't had any major problems using it. If you do have any questions, the help desk is a phone call or email away. Pros When brand new to this software it was very easy to understand and use. Learning it was no problem. A lot of the things I use on it I was able to figure out on my own after I got the basics down. It really helps having a program that I can rely on to run my facilities. Plus being web based I can use the program from anywhere I can get internet. Cons during the busy time at the beginning of the month the program tends to run a little slow which is understandable due to high volume of usage. It usually will come back up and run smoothly. Review Source JA Jalese A. Manager Security and Investigations Used the software for: 2+ years ### "Critical in business" June 22, 2023 4.0 It's the best business soft ware for ANY business, I rely on it heavily. Pros all functionality. Sending invoices, collecting payment, tenant tracking, reports, security. All areas of business Cons Some areas get glitches (like any computer software programs) but sending a ticket is easy and notifications of when it's been fixed a major PLUS Review Source AM Ann M. General Manager Warehousing Used the software for: 6-12 months ### "Software is simple yet provides a lot of functionality" June 6, 2023 5.0 We have had a good experience with Storedge and takes a lot of guess work out of managing a Facility. Pros One stop software. Handles everything but the gate and in that aspect it communicates well with the software for the gate. Cons I really have not experienced a down side to the functions. Reason for choosing Storable Edge Decision was made before I was brought on board, I have used other Management Software for Storage and I can appreciate the Customer Service you all provide as well as minor minor glitches in the software. Review Source DL David L. Manager Facilities Services Used the software for: 1-2 years ### "David Leo (Review)" September 27, 2024 5.0 Pros Simple operation easy to understand software. Cons Unable to move the paid to date. I can"t think of any Cons at this point. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Comp. Mandate I was able to learn this soft Review Source CD Chris D. Property Manager Retail Used the software for: 2+ years ### "Software for Self storage mamangement" August 30, 2022 5.0 Pros Provides all features that a self storage business requires. All-in-one software from customer management, to payments, to lead management and reporting Cons What I like least about the software is once a lease is generated, there is no ability to "correct/edit the lease and regenerate with corrections. Review Source JJ Julia J. Property Manager Real Estate Used the software for: 6-12 months ### "User Friendly" September 25, 2024 4.0 Overall the software is good. I would recommend it to other companies. Pros The software is user friendly. I would recommend it. Cons The software is glitchy, I think the updates are quick fixes to the glitches. Review Source WB Will B. Owner Warehousing Used the software for: 2+ years ### "Review of storEdge software for self storage facilities" August 23, 2022 4.0 Overall very effective management software, good customization options. Ability to automate many functions like tenant communication, rate management etc. Great integration with website. Pros Tenant communication. Rate Management. Web/cloud based. Easy user interface. Overall intuitive to use. Cons Occasional glitches in many parts of the software, billing, tenant communication etc. As the company grew the support staff was overwhelmed and under-trained at times. Issues took longer than anticipated to resolve. Reason for choosing Storable Edge Liked the user interface better. Review Source EB Eric B. General Manager Warehousing Used the software for: 1-2 years ### "Highly Recommend StorEdge!" August 25, 2022 5.0 Overall very pleased with StorEdge. Customer support has been extremely helpful throughout the startup process, and even now. Pros Ease of use and various management functionalities. Cons Facility map builder is by far the weakest link in this software. Reason for choosing Storable Edge The access and amount of data is unparalleled. Review Source JM Jason M. regional facilities manager Warehousing Used the software for: 2+ years ### "review" June 21, 2023 5.0 love storedge but it need to work on mobile better for filed users. Pros storedge has very easy functions and easy to figure out. Cons storedge needs to work better on cell phones for field users. the functionality is there but very cumbersome to try to use. Review Source HM Holly M. Bookkeeper Consumer Services Used the software for: 1-2 years ### "Great Software - Great Support!" November 18, 2016 4.0 After extensive searching for a software to help automate and organize our storage facility, I finally choose StoreEdge. Our facility is a bit non conventional in that we have a warehouse and storage vaults, and some customers may have multiple Vaults (units), so adapting the software to our specific needs was a little challenging, but the tech support was great! They helped me through the whole process, showing me ways to adapt the software to meet our needs. I still have issues with the software that are very annoying, but this is directly related to the way we do business and not the software itself. They are constantly doing updates and bug fixes and I have already seen changes and additions to the software that were suggested when we first signed on. The reporting features are good but would like to see more customization in reporting. Overall, I feel we get a great value for the money. Pros Ease of use, Visually pleasant, Tech support is always available, helpful and pleasant to speak with. Cons Reporting - There is not enough customization in reporting. Customer invoicing and statements are a bit confusing when prorating is being done (the daily, prorated rate does not show up, only the regular monthly amount, followed by the prorated TOTAL. It does not show the customer how we came up with that total). Review Source KL Karen L. Facility Manager Warehousing Used the software for: 6-12 months ### "Great potential, but doesn't work right, VERY DIFFICULT to navigate in background" January 19, 2023 3.0 Was told from the beginning that since they have videos online, they don't have time to spend an hour with each new customer. From set up until now, 6 months later, I am very confused and videos don't help. Now I'm still just as frustrated and it seems like some techs are too. Pros Love the texting, emailing, and incoming calls feature! Cons Navigating to set up, change letters is awful! It's very confusing, and VERY DIFFICULT to make any changes, and ALSO who makes it so that you can't put in page breaks? Reason for choosing Storable Edge WE THOUGHT IT WOULD BE AWESOME, and potentially, I could be if you'd work out the kinks as far as making it less difficult to print letters, change letters, review letters for print and for gosh sakes, PUT IN THE ABILITY TO MAKE A DAMN PAGE BREAK! Review Source BM Brad M. Managing Director Construction Used the software for: 2+ years ### "StorEdge rocks!" November 16, 2016 5.0 Working with the StorEdge team is an absolute pleasure... their platform is already running circles around the competition and the margin is only going to widen from what I have seen. We use them to run a fully automated self storage platform that utilizes the Janus SecurGuard lock. They are the only ones that can make the whole system actually function correctly!! Beware of other groups claiming the same thing- there is a lot more that goes into it than meets the eye! Another amazing thing is StorEdge listens to their customers... I feel guilty at times for the onslaught of ideas I throw their way, but to their tremendous credit that have invested in and delivered far more of these ideas than I surely deserve! Do yourself a favor, give them a try..... (And no, they are not paying me to say this stuff! They are one of the few groups I would actually happily write a testimonial for!) Pros It works well and is only getting better! Cons It can't babysit my five kids, but I guess I can't really blame them for that. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.