Skyward

Skyward School Management

4.5 / 5 31 reviews

Who Uses This Software?

K-12 public school districts, private schools, and charter schools.


Average Ratings

31 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Skyward
  • www.skyward.com
  • Founded 1980
  • United States

About Skyward School Management

Are you ready for a better SIS and ERP experience? Skyward combines technology, community, and leadership to help school districts operate on a higher level. Supporting technology includes a future-ready student information system and a flexible finance/HR business suite.


Skyward School Management Features

  • Attendance Management
  • Blank Student Monitors
  • Class Summary
  • Collaboration
  • Gradebook
  • Individualized Assessments
  • Lesson Plan Management
  • Screen Activity Recording
  • Test Building
  • View Student Monitors
  • Accounts Payable
  • Attendance Management
  • Billing & Invoicing
  • Budgeting & Forecasting
  • Class Loading
  • Fixed Asset Management
  • For Private Schools
  • Fund Accounting
  • General Ledger
  • K-12
  • Payroll Management
  • Purchasing
  • Academic Reporting
  • Admissions Management
  • Assessment Management
  • Attendance Tracking
  • Behavior Management
  • Bookstore Management
  • Cafeteria Management
  • Classroom Management
  • Clinic Management
  • Curriculum Management
  • Enrollment Management
  • Event Calendar
  • Facility Management
  • Faculty / Staff Management
  • Financial Management
  • Fundraising Management
  • Higher Education
  • Housing Management
  • Independent / Private
  • K-12
  • Library Management
  • Parent Portal
  • Scheduling
  • School District
  • Special Education
  • Student Information / Records
  • Student Portal

Skyward School Management Reviews Recently Reviewed!


Really expensive!

May 04, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: This software was one of the systems that our school explored for an SIS. It was very in depth and thorough and offered quite a few options for administrators and teachers alike to manage and disburse information quickly.

Cons: It was way too expensive for us! We were even looking to be covered under our local public school system to recieve a discount, but that wasn't possible. That was the deciding factor in not choosing Skyward as our SIS.

Vendor Response

by Skyward on May 07, 2018

Thanks for the kind words, Aaron. Here's hoping we have the opportunity to overcome the budget issue and work together in the future.

Easy to use, clear-cut tool for student

May 01, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software is intuitive and functional. Various folders can be set up for different subject areas. Users can also communicate via the its portal.

Cons: Once log in, it opens a new popup window. So users must set their popup window function to allow the new popup. Often times the pop-up windows becomes hidden when user switches from site to site. The software should improve to put things in the same window instead of opening popup windows.

Capterra-loader

This software offers so many functions in one place.

Mar 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is possible choose how I want my screen to look and can choose the information presented. Additionally, It can access pertinent school information.

Cons: This software is possible to use as a student information system and also be used for finances and food service.

Vendor Response

by Skyward on March 28, 2018

Thanks for the kind words, Isabel!

Capterra-loader

Awesome tool for teachers, students and parents

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are so many functions in one place. Check grades, missing assignments, email teachers, lunch calendar, etc. Multiple children in a family can be easily accessed together.

Cons: When emailing a parent/teacher, they cannot respond back directly. I wish they could. It would make the line of communication more direct. But, at least they can read the message and respond back by another means.

Overall: Up-to-date information about my child's progress in school, missing assignments, grades on tests and projects. Especially my for high school student, this info can be hard to get from them and so many times you do not know about issues until it is too late. I open Skyward every night at the dinner table and we talk about grades, upcoming exams and papers. She knows I am looking and it helps her to stay on task.

Vendor Response

by Skyward on March 23, 2018

Thanks so much for the kind words, Leslie! Regarding the con, there is an option in the message center to enable direct replies. You may want to talk to your Skyward administrator about turning that on if it would be beneficial.

I am parent user for this program and I find it to be easy to use and easy to understand.

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that I can choose how I want my screen to look and can choose the information presented. I am able to toggle between all of the different pages easily and efficiently. I can access my child's information st the click of a finger. Additionally, I can access pertinent school and district information. I prefer this program to PowerSchool, as a parent user. I have access to more information faster and easier.

Cons: I have had no real problems with this program so far. It has served my needs as a parent. I only struggled with the initial login, due to a bit of s glitch in the system, but that was all worked out.

Vendor Response

by Skyward on March 19, 2018

Thanks for the positive review, Crystal. We're so happy you are enjoying a better experience with Skyward!

Great School Management software for districts that don't have resources to develop their own system

Feb 16, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The multiple different features is what's best about Skyward. The ability to not only be used as a student information system but also be used for finances and food service is great.

Cons: Some of the programs that Skyward provides have compatibility issues with certain operating systems/internet browsers. There was a few times when we had to use legacy products just to keep Skyward functional.

Grades and tracking, simplified

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: I love the various reports and data that I can get from the Skyward system. A little fiddling will reveal massive possibilities.

Cons: I wish that the software was more customizable for non-administrators. It can be finicky when entering data and not save information.

Capterra-loader

Generally good software to manage student information.

Feb 01, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It has a comprehensive set of features that allow student management. From the teacher side the data is fairly easy to view and input of the gradebook and attendance is relatively easy.

Cons: It is somewhat difficult to learn. There are many variables that can confuse teachers in creating gradebooks and in accessing information. The reports are not particularly intuitive to use.

Vendor Response

by Skyward on February 02, 2018

Thanks for the kind words, Chad! If you ever find yourself helping new teachers learn the system, we have some resources available at https://www.skyward.com/support/quick-hits/teacher and https://www.skyward.com/teachers.

Great for Teachers and Parents

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This program is great for both teachers and parents. It allows parents to easily see their student's data.

Vendor Response

by Skyward on January 31, 2018

Thanks for the kind words, Kelly!

I can keep track of children and how they are doing in school.

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love being able to log in and see how my child is doing in high school by each class. You can see missing assignments, test scores and quizzes. The teachers and the school can also contact me through skyward.

Cons: It can be confusing to use when you first start using it, but it gets easier and easier the more you use it.

Overall: Keeping up with my children school progress.

Vendor Response

by Skyward on January 15, 2018

Thanks so much for the kind review, Amanda. We're happy to see you're getting the most out of Family Access!

I have used this software for more than a decade. I highly recommend Skyward!

Dec 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They are always improving and keeping up with current trends. Skyward has absolutely OUTSTANDING customer service!

Cons: That it can be intimidating or overwhelming for those that aren't familiar with it or chose not to utilize it.

Overall: Outstanding Student Information System.

For a free software system that manages my student's information, it does the job.

Dec 05, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I like that I can see my students attendance and grades and I can change my information on there. I also like that there are links to district sites and information that I need.

Cons: It isn't designed for ease of use. I also don't like that I cannot add funds onto my student's account through the app alone, I need to go to a third party website to add funds. I also don't like that I cannot pay fees on the app, and then when I go to the website I still have to use a third party site to pay my fees.

Our school district switched to this 3 years ago and it has been great!

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The school I work at switched to this 3 years ago and it allows me to go on-line to check my sick days, personal days, and check stubs. It is very user friendly.

Cons: The only real negative I can think of is, some times I forget my password, otherwise it is a very nice system to have that I can monitor my information instead of calling HR.

Overall: Great service, glad our school district switched!

Vendor Response

by Skyward on September 20, 2017

Thanks, Angie. We're so happy you've enjoyed your experience and look forward to making it even better for you in the years to come!

Skyward is a very easy and comprehensive system for school districts.

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is a lot that can be accomplished through Skyward. You can track students, finance, and human resource functions. Each module is very easy to use and they are willing to work with you to assist in making changes and upgrades to their products.

Cons: Sometimes the functionality is a little rough, but the programmers have been making constant upgrades to the system and new updates come out all the time.

Overall: It took an old outdated system that was previously used and brought the school district back into the modern age.

Vendor Response

by Skyward on July 18, 2017

Thanks so much, Jeffrey. We appreciate your advocacy and promise to keep working toward a better experience every time.

Patti St. Charles High School

Feb 24, 2017
4/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Reports that are time savers.

Cons: Some settings are at deep levels that are difficult to find and use.

Overall: When my district converted to Skyward, some of the training sessions were not as informative as we would have liked. Now that we are a few years into using the software, most of us have come to appreciate all that can be done. It continues to be a learning process. Many of the "features & functions" are real time savers.

Recommendations to other buyers: Keep lots of notes and screen shots. Eventually you will be able to use the software without the notes.

Vendor Response

by Skyward on February 24, 2017

Glad to hear you're saving time with Skyward, Patti! We have a number of training and development resources available that might help with the learning curve. Check out https://www.skyward.com/discover/educator-newsletter-blog/july-2015/know-your-skyward-training-options

Thanks Skyward

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Cons: My only complaint is the need to change calendar days in multiple spots, like changing our end of term this week after a snow day.

Overall: I could not do my job without this software. Customer Service always comes through for us and answer us in a very timely manner when we need help.

Vendor Response

by Skyward on January 20, 2017

Hi Patti, thanks for the kind words! Hopefully we can come up with a good solution for that calendar issue.

Skyward review

Jan 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Possibly my favorite aspect of Skyward is the ability to dump data directly into Excel. This is a huge timesaver and allows me to manipulate, sort, share and utilize data as needed. I also like the ability to create reports based on my needs using Data Mining.

Cons: There are still a few things that I wish I could do in Skyward, that I can't, such as use activity groups to run certain reports/schedules. Occasionally, we experience what I call "Skyward quirks" when something doesn't work right one day, but it works the next. Recently, our library parapro ran a report and new that the info displayed wasn't wholly accurate. I checked her format and everything was good. I printed it with the same results. I cloned the report, changing nothing, and ran that and it was accurate. The next day her report worked properly again.

Overall: This is my district's 7th year using Skyward. I am the counseling secretary in our high school and work in Student Management. I am also a security manager for our district. Honestly, when we made the transition to Skyward I was very unhappy. I didn't find Skyward to be very user friendly and I wasn't pleased with the customer support response time. Oftentimes I was unable to find a way to make Skyward do what I needed. However, as the years have passed, Skyward has made improvements to the program, I have learned the system better and the customer support live chat option is a huge timesaver. Now, I really enjoy using Skyward. I have the dubious distinction of being our district's "Skyward guru" and I believe I've learned a lot through exploration in my efforts to assist others. When I can't find answers, I know that help is only a live chat away! I would definitely recommend Skyward to other districts.

Recommendations to other buyers: Take the time to explore and learn and you will find that Skyward is a very versatile product. You can do a lot with Skyward if you take the time to learn what it can do for you.

Vendor Response

by Skyward on January 20, 2017

So glad we were able to grow together, Teresa, and turn a negative experience into such a positive one. Thank you for all you do to help your district get more out of Skyward.

customer service

Jan 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The customer service at skyward is quick and efficient. They get back to you pretty quick and will follow up if they haven't heard from you in a few days.

Vendor Response

by Skyward on January 20, 2017

Happy to hear you've had some good experiences with us, Abby. Thanks for the kind words.

Payroll Assistant

Jan 20, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: N/A

Cons: N/A

Overall: I've not had a chance to use much of it, but I'm sure its great! I'm not usually in the student side of skyward, but everything you all do is top notch. I tried to leave my review as neutral as possible.

Recommendations to other buyers: N/A

Vendor Response

by Skyward on January 20, 2017

Thanks so much, Jenny. Hopefully we can come up with some more ways to help make your job easier.

Responsive company with top notch software

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility and the frequency of updates to the software

Cons: Navigation can be burdensome for those who have system-wide security access. This is just due to the amount of features that are available, but not much of a problem for end users as they only have access to what they actually need.

Overall: Skyward has been our SIS for 10 years now and while many districts have switched SIS systems every few years, we have remained happy customers. The main reason for this happiness? The company is very responsive to the input from their customers. Because of being responsive to that input, Skyward has been able to create an extremely flexible system that allows for many different scenarios for how schools operate. The future is bright, and we know even more great things are coming from the company.

Recommendations to other buyers: Keep listening to your customers and moving forward. Never be satisfied with mediocrity.

Vendor Response

by Skyward on January 27, 2017

Thanks so much, Scott! We promise not to settle for mediocrity in anything and we're thankful for all the insights from you and the rest of the Skyward community.

Long-Time User

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility and multiple ways to achieve the end results we are looking for.

Cons: None!

Overall: I have used Skyward for many years, so I have seen it evolve. I will tell you this; you get what you pay for. Skyward is top-of-the-line! It will not always be the least expensive software, but it is more than worth the cost!! The software definitely helps customers work smarter not harder. With many of us wearing different hats, we need to find all of the time-saving opportunities we can; Skyward makes that happen! Skyward has many ways to get to the same information, so the ease of use is really in the end-user's hands. There is a plethora of shortcuts that Skyward has provided for the end-user, so no need to get bogged down trying to find programs/areas. Their Customer Service is top-notch. I have never had an issue that was not solved in a timely manner. They are wonderful! I could go on and on where Skyward is concerned. I not only love the software, but I like that the fact that Cliff King and the entire company has a focus on nothing but schools. They are truly concerned about the customer feedback, and they use that to make the software better (although I think it's pretty close to perfect now)!

Recommendations to other buyers: I would tell other software users to at least take a look at Skyward; you will not be disappointed. I have seen a few other Student Management Systems, and none of them compare to Skyward...truly. I would also say that if you are manipulating data to comply with state/federal reporting, that you are wasting a huge amount of time and energy that you don't need to if you had Skyward. Your time could certainly be well spent in other areas I am sure! I would encourage 'other' software users to speak with a Skyward account. There is a reason that Skyward retains their accounts!

Vendor Response

by Skyward on January 16, 2017

Thanks so much for the kind words, Jacque, and congratulations on your well-deserved recognition as a Leader in Excellence for 2017!

Skyward review

Jan 13, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It can do so much.

Cons: Cost.

Overall: Skyward can do as much as you want it to. We currently use it for student management and skyalert, but I just asked for a quote for the HR/Business suite as well. We have been using Skyward for almost 11 years now.

Recommendations to other buyers: Don't wait to make a serve call. They can save you time and aggravation.

Vendor Response

by Skyward on January 14, 2017

Thanks, Virginia. Your advocacy is much appreciated!

Great for School Counselors

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: With all the functionality of this software, I can stay on top of student grades and attendance with ease!

Vendor Response

by Skyward on January 13, 2017

Thanks, Amanda! It's always great to hear that we're making the life of a counselor just a little easier.

Top of the Line

Jan 13, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use for all levels. Skyward holds an abundant amount of data so we can use it in my areas in the school district.

Cons: There is sometimes a longer wait then expected to hear from customer service.

Overall: I always describe Skyward as a top of the line SIS. Skyward has been wonderful to work with and an asset to our district. We love giving our staff one stop shopping for data. We also know our parents and students have come to rely on Family/Student Access for up-to-date information. We find the system easy to use and has features and functionality that is always on the cutting edge.

Vendor Response

by Skyward on January 13, 2017

Hi Davida, thank you for the kind words and for all the amazing things you are doing in Walled Lake! We'll keep working to deliver a better experience both in the product and in the support we offer for it.

LOVE SKYWARD

Jan 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, can do multiple windows to jump from one area to another is huge!

Cons: Food Service application letter set up:(

Overall: I have always loved this program once I started using it (2001?), it was PAC back then.
Like everything in life, skyward needs some tweeks:) That is why you have four stars, also if you were to get five stars then we wouldn't need you anymore and believe me there are times I need your help. That all said, I work with Food Service, there are a few tips & tricks I would love to learn from you. I wish you offered a one-on-one quick tip sessions to sign up for.

Recommendations to other buyers: I would love to see your software customer service staff have site visits, I think this would help for both skyward customers and skyward employees. Not everyone is using this software to its fullest, including me.

Vendor Response

by Skyward on January 13, 2017

Hi Connie, thank you so much for the kind words! It was a nice trip down memory lane to see your PaC reference. Regarding those quick "tips and tricks" training sessions, keep checking in at skyward.com/quickhits and skyward.com/academy for relevant training and resources. We're always looking to deliver a better experience, so you can be sure site visits and localized training sessions are things we are considering as we look to the future.

Skyward Software in a Rural District

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are a small, rural school district. We have been using Skyward's School Management System for several years. Our staff, parents, and students love the software's ease of use. With more and more people on mobile devices 24/7, our users enjoy using the Skyward Mobile App to be able to view information on the go from almost anywhere. We have had several new staff that had to learn the software and their training has been great. The customer service has always been very fast and efficient.

Vendor Response

by Skyward on January 13, 2017

Very kind of your, Demetri. We're honored to play a small role in the important work you do every day. Thank you so much!

LOVE Skyward!

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Cons: That our district is underutilizing features! :( Through NO fault of Skyward.

Overall: I absolutely love Skyward and utilize it on a daily basis. Skyward Support is amazing. The company is always moving forward and staying in touch with client needs.

Vendor Response

by Skyward on January 13, 2017

Much appreciated, Shari! We'll keep working on ways to help your team get even more out of the system. Thanks for all you do.

Great Tool for Parents!

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The Skyward product is a great tool for parents to use to keep up with our children's grades, attendance records, and school communication. I find it easy to maneuver and enjoy having a mobile app to utilize!

Vendor Response

by Skyward on December 08, 2016

Thanks, Mindy! We're happy to help.

School App

Dec 05, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to log into and see info.

Cons: Difficult to actually address payment issues that I find.

Overall: Would give much higher ratings if payments could be automated for my child's lunch account as the system we previously used allowed.

Vendor Response

by Skyward on December 05, 2016

Thanks for your review, Eric. Please note that Skyward is not actually the system that's processing your online payments. You may want to reach out to your child's school to find out if the payment vendor they are using has an option for automatic withdrawal (most do).

Disappointed

Jan 25, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: As a special educator I am forced to use the IEP system. I find it to be user unfriendly and makes more work than necessary. It lacks drop down menus for test accommodations. The format works but moving between pages is cumbersome. Meeting dates as well as implementation and end dates have to be entered on each page individually...Really, there must be a better way. Please meet with Special Educators to fix this mess.

Vendor Response

by Skyward on August 30, 2016

Hi Pamela, Sorry for the delay on this, but we're just stumbling across it now. We appreciate the feedback and would encourage you to submit your ideas through our Request for Enhancement process so our product managers can review and prioritize them. We have made quite a few upgrades to our special education application this year, so we're hopeful many of your concerns have been resolved since this review was posted.

Solid product but support is less than great

Mar 02, 2014
4/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: Product work well even though they don't follow best management practices in their database. They have database structures where they have the same data enter into the system multiple times. As far as support you will need a calendar and not a stop watch. You can't call a support person directly you will be put in the email que of death and wait and wait and wait. There chat line works ok but this will not meet all your support needs. Also there support calls are not 24 * 7 unless you pay extra fees. They charge for support outside on normal day to day support. They are also expensive.