# HelloGM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is HelloGM the right Business Intelligence solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/218506/HelloGM/reviews

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HelloGM

4.9 (22)

[View alternatives](https://www.capterra.com/p/218506/HelloGM/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of HelloGM

Ease of use

4.9

Customer Service

4.9

## Pros and Cons in Reviews

NC

Nisha C

Owner/ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years.

“Other than that, it helps with digitizing night audit process, keep eye on my expenses and putting budget together.“

March 7, 2021

BP

Brandon P

General ManagerHospitality, 11 - 50 employeesUsed the software for: Less than 6 months.

“Sometimes clerks end up short, yet I’m still expected to deposit money that may not be there.“

March 7, 2021

VQ

Vickie Q

General ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years.

“Easy to use, helps keep up with invoices and automatically emails you when the business day is done“

March 15, 2021

## Showing most helpful reviews

Showing 1-22 of 22 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Sandeep T.  
President  
Hospitality  
Used the software for: 1-2 years

### "HelloGM is our new dashboard"

March 11, 2021

5.0

We are using HelloGM as our hotel management company ones-stop dashboard

Pros

This software is very easy to use. I like the ease of use

Cons

I don’t have anything that I don’t like about this software. None.

Alternatives considered

[ProfitSword](https://www.capterra.com/p/156722/ProfitSword/)

Reason for choosing HelloGM

not applicable

Review Source

Response from SNN Analytics

March 16, 2021

Thank you, Sandeep for the review. Regards, Dhaval

AC

Amy C.  
Vice President of Operations  
Hospitality  
Used the software for: 6-12 months

### "HelloGM or Should I Say... HelloGameChanger!"

March 7, 2021

5.0

This is a time saver! Being able to review all the needed information in one spot is a game changer in my day, that can be spent away from reporting and office work, when the software does it for me. I am still “wowed” by all it does and cannot wait to share my experience with others to hear and see their excitement, like I experienced. No more data entry and wasted hours in my day!

Pros

The most impactful feature with HelloGM for me was it being Mobile friendly. With the HelloGM app on my cell phone, I am able to look up multiple business entity’s information. It is a “one-stop-shop” right at my fingertips with updates that are uploaded daily. It’s like having my own Assistant! The integration with our existing business processes was a smooth transition because the Team was able to work together and fast to make it happen; therefore, it was very easy.

Cons

The features that I have felt that are missing or needed improved that have been noted, where fixed immediately. It was a matter of different access titles for some who does, or doesn’t need all the financial information. HelloGM provided that already, but I was still being coached with the integration process and then learnt it. It wasn’t difficult to then understand the confidentiality behind the software was excellent. The helpful Team you work with, is just as amazing as the software. No cons yet! No regrets.

Review Source

Response from SNN Analytics

March 10, 2021

Hi Amy, Thanks for your feedback. We will keep adding more value to our product. Appreciate it! Dhaval

BP

Brandon P.  
General Manager  
Hospitality  
Used the software for: Less than 6 months

### "A lot of bugs. "

March 7, 2021

3.0

For me, who has been a GM for 20 years, it is a waste of my time. It adds an hour or more a day of office work when I could be on the floor. Everything reported on this site can be accessed easily by the owner through the hotelkey app. This just seems repetitive and tedious.

Pros

Guest payment reconciliations and ability to explain.

Cons

How the deposit amounts are calculated makes no sense. You can only deposit the amount of money that is dropped. Sometimes clerks end up short, yet I’m still expected to deposit money that may not be there. Also, there are a lot of booking.com discrepancies that come up but are not actually discrepant.

Review Source

Response from SNN Analytics

March 10, 2021

Hi Brandon, Thanks for your feedback. We will reach out to you to understand your concerns more and improve. We should bring down the time to less than 10 minutes a day including a complete night audit review. Appreciate it! Dhaval

VS

Victor S.  
President  
Hospitality  
Used the software for: 2+ years

### "Great service and great software "

March 7, 2021

5.0

5 Star

Pros

We are very satisfied with the service received by HelloGm and their team. it is one stop shop for my entire management for multiple hotels and identify's individual issues like 3rd party reconciliations and Review Mangement and adjustment to the folios and much more. We are very happy and utilize their service for more than 3 years now.

Cons

all is great. there isn't anything that not to like.

Reason for choosing HelloGM

None

Review Source

Response from SNN Analytics

March 10, 2021

Hi Victor, Thanks for your feedback. We will keep adding more value to our product. Appreciate it! Dhaval

bP

bryan P.  
Assistant General Manager  
Hospitality  
Used the software for: 1-2 years

### "Hello GM, Hello effeciency"

March 7, 2021

5.0

\[SENSITIVE CONTENT HIDDEN\] and his team are Rockstars in software. They take criticism, suggestions for improvements and technical support very seriously. Among all of the software companies I have dealt with across multiple sectors, HelloGM is the top in delivering a quality, focused experience.

Pros

HelloGM simplified our night audit process. The HelloGM team has worked diligently to automate our reporting, and ensure accuracy.

Cons

I would like to be able to customize more inside of the UI to fit my needs. A "dark mode" would be wonderful.

Review Source

Response from SNN Analytics

March 10, 2021

Hi Bryan, Thanks for your feedback. We will keep adding more value to our product. And will definitely work on the feedback to make the dashboard more customizable. Appreciate it! Dhaval

NC

Nisha C.  
Owner/Manager  
Hospitality  
Used the software for: 2+ years

### "Helping lot with my controller work"

March 7, 2021

5.0

Pros

I have to reconcile deposits with my bank accounts and also do third party reconciliations like booking, expedia. HelloGM makes it very easy. Other than that, it helps with digitizing night audit process, keep eye on my expenses and putting budget together.

Cons

want to see CLC reconciliations and Tax exempt calculations next. As per their pipeline, it is coming.

Review Source

Response from SNN Analytics

March 10, 2021

Hi Nisha, Thanks for your feedback. We will keep adding more value to our product. Appreciate it! Dhaval

TS

Tina S.  
General Manager  
Hospitality  
Used the software for: 1-2 years

### "Convenience of Reports"

March 15, 2021

5.0

The reports being sent daily makes it quick and easy for me to review instead of spending a lot of time searching through my systems reports. Technical support is also amazing. The response time for questions and answers is top notch!!

Pros

I get a report daily sent to my email showing me all of my important information that is also sent to me in a bunch of different emails from another program. This makes it so convenient and easy for me!!

Cons

There is not anything I would change at this time about the program. It is very easy to navigate.

Reason for choosing HelloGM

Inexpensive, easy to navigate and support is excellent!

Review Source

MM

Mary M.  
General Manager  
Hospitality  
Used the software for: 1-2 years

### "Informative System"

March 7, 2021

5.0

I like the software. It makes my job easier.

Pros

I like that I can sign in and see all my totals in one place. I love that it downloads the Night Audit and automatically sends the reports to all the Corporate Office .

Cons

Sometimes if we have a power outage or our system is down it doesn't download the night audit and I have to download them manually. I wish it would automatically correct this when a file is missing.

Review Source

Response from SNN Analytics

March 10, 2021

Hi Mary, Thanks for your feedback. We will keep adding more value to our product. Appreciate it! Dhaval

SV

Shez V.  
Secretary  
Hospitality  
Used the software for: 2+ years

### "Love it"

March 7, 2021

5.0

I love everything about this software it's user friendly.

Pros

It pulls all data from PMS System which makes it accurate.

Cons

The real-time data update could be a little better.

Review Source

Response from SNN Analytics

March 10, 2021

Hi Shez, Thanks for your feedback. Appreciate it! Dhaval

RW

Richard W.  
Corporate Director of Revenue Management  
Hospitality  
Used the software for: 6-12 months

### "Great Reporting"

March 7, 2021

5.0

Positive for its ease of use

Pros

The reports that are sent every morning makes it easier to see the performance of all of our portfolio in a quick and efficient manner

Cons

Would like more segmentation reports to see where our business is coming from

Reason for choosing HelloGM

n/a

Review Source

Response from SNN Analytics

March 10, 2021

Hi Richard, Thanks for your feedback. We will be working on the segmentations and will launch that around Q3 21. Appreciate it! Dhaval

CR

Cindy R.  
Director Of Operations  
Hospitality  
Used the software for: 1-2 years

### "Great software to use when you have several properties"

March 8, 2021

5.0

Pros

I love the flash report. At a glance I can see the basic data I need from all nine hotels at one time.

Cons

When we integrated a hotel that was not a "brand" hotel it was harder.

Review Source

MP

Mitesh P.  
President  
Hospitality  
Used the software for: 6-12 months

### "Great for multi property owners"

March 8, 2021

5.0

There are many things that helloGM can help owners with. It really is a great tool to use and have for hotel owners.

Pros

Reconciliation capabilities for OTA commissions, daily flash report, are our 2 most favorite features and why we have suggested so many ppl to look into it.

Cons

Constant updates and tweaks to features keeps us looking the work at helloGM

Review Source

VQ

Vickie Q.  
General Manager  
Hospitality  
Used the software for: 1-2 years

### "Automated Reports"

March 15, 2021

5.0

Pros

Easy to use, helps keep up with invoices and automatically emails you when the business day is done

Cons

I haven’t really found anything I don’t like about this software

Review Source

SP

Sid P.  
CAO  
Hospitality  
Used the software for: 6-12 months

### "Ease of Use"

March 7, 2021

5.0

Love the fact that they are always trying to help and create more customized features that work for our Company and needs

Pros

The ease of use and the functions to take away manual processing

Cons

The bank reconciling part often times out where you have to keep relinking

Review Source

Response from SNN Analytics

March 10, 2021

Hi Sid, Thanks for your feedback. We will keep adding more value to our product. Appreciate it! Dhaval

kS

kk S.  
manager/owner  
Hospitality  
Used the software for: 1-2 years

### "Great software easy to use time savings i love it"

March 7, 2021

5.0

Pros

all property in one dashboard specially reconcilation and folio transections

Cons

nothing i love this product

Review Source

CW

Carolyn W.  
General manager  
Hospitality  
Used the software for: 6-12 months

### "Great Software "

March 7, 2021

5.0

Im Able to see My NOI Which is Very Helpful

Pros

Everything You Need To Know Is In One place . I Love It!

Cons

Im Learning how To Use The OTA Function

Review Source

Response from SNN Analytics

March 10, 2021

Hi Carolyn, Thanks for your feedback. We will keep adding more value to our product. Appreciate it! Dhaval

SP

Shiv P.  
GM  
Hospitality  
Used the software for: Less than 6 months

### "Terrific software for General Managers!"

March 7, 2021

5.0

Great product! Allows managers to review reports in a user friendly setting. Also great for hotel owners with multiple hotel brands. This software integrates different hotel management systems into a easy to read display on HelloGm.

Pros

The software is very detailed and i can review all adjustments for the hotel. This lets me track how my money is taken in and refunded on a simple to read screen.

Cons

It can take a little more coding for specific properties for 100% usability.

Review Source

DP

Dipen P.  
Financial Controller  
Hospitality  
Used the software for: Less than 6 months

### "Hellogm"

March 7, 2021

5.0

Overall experience is great and believe it can really help hotel's revenue.

Pros

We like how easy it makes reconciliation possible. Budgeting feature is also a plus and helps us manage and increase revenue. Also allocates hotel reviews and lets you know where you need to focus on.

Cons

Haven't had any major issues yet with functionality.

Review Source

Response from SNN Analytics

March 10, 2021

Hi Dipen, Thanks for your feedback. We will keep adding more value to our product. Appreciate it! Dhaval

AR

Ankit R.  
Director of Human Resources  
Hospitality  
Used the software for: Less than 6 months

### "HelloGM Helping Our Organization "

March 7, 2021

5.0

Pros

Best thing we like is the customization of the platform. We are able to discuss new possible features and implementation is quick! Love that we can see the feature changes so quickly especially across so many entities. It really streamlined the data for all the different brands for us.

Cons

Not issues yet, and any we thought we had a quickly resolved with feature and product adjustments.

Review Source

QQ

Quang Q.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Saves times and money - A must have for hotels"

March 7, 2021

5.0

Pros

\- Reconciling booking.com reservations easily saving me hours a months - Checks deposits nightly for discrepancies - Getting a daily emailing on night audit report

Cons

as of right now there is nothing that can be improved

Review Source

Response from SNN Analytics

March 10, 2021

Hi Quang, Thanks for your feedback. We will keep adding more value to our product. Appreciate it! Dhaval

PP

Pina P.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Would recommend to anyone!"

March 7, 2021

5.0

Love to use this daily if we ever need any help it's super easy to get it!

Pros

Everyday we can view our hotels info in 1 app.

Cons

We havent found anything yet we dont like.

Review Source

Response from SNN Analytics

March 10, 2021

Hi Pina, Thanks for your feedback. We will keep adding more value to our product. Appreciate it! Dhaval

AG

Almalina G.  
General Manager  
Hospitality  
Used the software for: 6-12 months

### "Great"

March 9, 2021

5.0

Great

Pros

Easy to use and access most is common sense

Cons

needs training videos on all the features the app has

Review Source

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