# Design Flex Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Design Flex Software - reviews, pricing plans, popular comparisons to other Architecture products and more.

Source: https://www.capterra.com/p/218525/2020-Design-Live/pricing

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# 

 Design Flex Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Design Flex

## What is Design Flex?

Design Flex is the cloud-powered evolution of Cyncly’s trusted 2020 Design Live, delivering professionals real-time, immersive design and collaboration tools for kitchen and bath projects—now with enhanced productivity and flexibility. Every feature, from the Cloud Configurator to the NEW Cycles Render rendering engine, was created to help kitchen and bath designers do more in less time, thereby increasing sales and profitability. Provide your clients with a 3D panoramic experience, allowing them to virtually explore their new space from anywhere at any time. Use Cyncly's cloud catalogs to personalize designs and give clients the final nudge they need so you can close more deals and win more sales.

## What is Design Flex used for?

[Architecture](https://www.capterra.com/architecture-software/)

Overall rating

Based on 354 user reviews

Reviews sentiment

Positive

83%

Neutral

14%

Negative

3%

Pros & cons

Intuitive and accessible design software

Effective client visualization tools

Frequent crashes and instability

High and increasing subscription costs

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Design Flex

4.3 (354)

VS.

[4.5 (94)](https://www.capterra.com/p/267349/SpecLink/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.1 (354)

Ease Of Use

4.4 (94)

Value For Money

3.9 (320)

Value For Money

4.3 (92)

Customer Service

4.3 (321)

Customer Service

4.5 (91)

## Design Flex alternatives

Highest Rated

[4.8 (73)](https://www.capterra.com/p/248518/Programa/reviews/)

Starting price

Contact vendor for pricing

[4.4 (72)](https://www.capterra.com/p/207052/Enscape/reviews/)

Starting price

$52.90

Per User, Per Month

[4.4 (26)](https://www.capterra.com/p/215288/ConDoc/reviews/)

Starting price

$50.00

Per User, Per Month

[4.5 (2,655)](https://www.capterra.com/p/56250/Procore/reviews/)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/218525/2020-Design-Live/alternatives/)

## Who uses Design Flex?

Based on Capterra reviews from the past 3 years

## Pros and Cons

Intuitive and accessible design software

88% positive reviews out of 81

Most reviewers describe ease of use as a major benefit, with intuitive navigation and quick learning for all experience levels.

Theresa P

Design & Sales Administration, 501 - 1,000 employees.

"I have always found 2020 easy to use and was concerned that Design Live would bring a whole new program, learning curve and challenges, but that is not the case. If you can use 2020 Design, transitioning to Design Live is absolutely no problem."

Frequent crashes and instability

87% negative reviews out of 102

Most users report bugs and issues cause regular crashes, file corruption, and slow performance, disrupting workflow and productivity.

Christina S

Designer, 2 - 10 employees.

"I've had at least 4 designs that I've had to redo from scratch because the program crashes and corrupts the file."

Effective client visualization tools

96% positive reviews out of 24

Most reviewers indicate client features provide realistic project previews, boosting client confidence and decision-making.

Ashley C

Project Coordinator, 51 - 200 employees.

"Being able to give clients a visual very similar to what their space will look like by the end of the project has been one of the most valuable features in the K&B industry for years."

High and increasing subscription costs

68% negative reviews out of 37

Most users comment pricing is expensive, with annual fees rising and limited value for small businesses or infrequent users.

Amy S

Sales and Marketing Consultant , 11 - 50 employees.

"Cost of live is also much more expensive in log run from original annual fees for key renewal."

Impactful 3D customer presentations

100% positive reviews out of 23

Most users report customer presentation features enable realistic 3D visuals, helping clients understand and choose designs.

Karen M

KITCHEN DESIGN & APPLIANCE SALES, 11 - 50 employees.

"The customers love that it shows the kitchen design in 3D and gives the customer a real good idea of what they are getting."

Unreliable and slow cloud features

71% negative reviews out of 28

Most reviewers describe cloud features as slow, difficult to navigate, and unreliable, especially with internet or server problems.

Melissa H

Cabinet Designer, 2 - 10 employees.

"Even when internet connection is good, I can't always get access to the cloud browser."

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Presentation Tools

4.1 (287)

66.90% of 287 reviewers that rated this feature as important or highly important

Design Flex offers tools to create professional presentations with renderings, plans, and elevations. Reviewers appreciate the variety of views and templates, but some feel the visuals and customization options lag behind competitors and wish for easier PDF creation and title block editing.

3D Imaging

4.2 (272)

67.28% of 272 reviewers that rated this feature as important or highly important

With this capability, you can present realistic visualizations that help clients understand and feel confident in their designs. Reviewers appreciate how 3D imaging aids sales and communication, though many mention challenges with lighting, rendering speed, and ease of achieving high-quality visuals.

Quotes/Estimates

4.3 (260)

65.00% of 260 reviewers that rated this feature as important or highly important

It gives you the ability to generate detailed and accurate quotes directly from your designs. Users think this saves time and improves pricing accuracy, but several note issues with catalog completeness, customization, and report formatting that sometimes require manual adjustments.

Document Management

3.8 (223)

41.26% of 223 reviewers that rated this feature as important or highly important

You can organize, save, and print project documents efficiently. Some reviewers find it easy to keep projects and orders organized, while others mention difficulties with dimensioning, file recovery after crashes, and lack of integration with other document management software.

Bills of Material

3.8 (169)

39.64% of 169 reviewers that rated this feature as important or highly important

This aspect helps you generate itemized lists for ordering and installation. Reviewers indicate it streamlines ordering and budgeting, though some mention occasional inaccuracies, unnecessary items included, and a need to double-check quantities or use external tools for certain products.

BIM Modeling

3.6 (137)

31.39% of 137 reviewers that rated this feature as important or highly important

3D design and modeling tool enabling a virtual information model

Design Flex 18 features

With this capability, you can present realistic visualizations that help clients understand and feel confident in their designs. Reviewers appreciate how 3D imaging aids sales and communication, though many mention challenges with lighting, rendering speed, and ease of achieving high-quality visuals.

Create, manage, and send invoices or bills to customers

This aspect helps you generate itemized lists for ordering and installation. Reviewers indicate it streamlines ordering and budgeting, though some mention occasional inaccuracies, unnecessary items included, and a need to double-check quantities or use external tools for certain products.

3D design and modeling tool enabling a virtual information model

Manage, organize, and store contact information

Graphical representation of data

Collaborate on creating a product by sharing and adjusting designs through a shared portal

You can organize, save, and print project documents efficiently. Some reviewers find it easy to keep projects and orders organized, while others mention difficulties with dimensioning, file recovery after crashes, and lack of integration with other document management software.

Store and organize documents in a centralized system

Primarily serving architecture, engineering, and construction industry professionals

Design Flex offers tools to create professional presentations with renderings, plans, and elevations. Reviewers appreciate the variety of views and templates, but some feel the visuals and customization options lag behind competitors and wish for easier PDF creation and title block editing.

Create, manage, or update project workflows.

It gives you the ability to generate detailed and accurate quotes directly from your designs. Users think this saves time and improves pricing accuracy, but several note issues with catalog completeness, customization, and report formatting that sometimes require manual adjustments.

Create, manage and track all task activities and progression

Track the status and progress of tasks

Track and manage the scheduling of tasks

Create, save, and re-purpose templates for emails, forms, etc.

Track the amount of time spent on a job or task

Features

4.2 (354)

4.2

Based on 354 reviews

## Pricing

Value for money

3.9 (320)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

3.9 (320)

3.9

Based on 320 reviews

## Integrations

[

SketchUp](https://www.capterra.com/p/211798/SketchUp/)

## Support, customer service and training options

Customer Service

4.3 (321)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (321)

4.3

Based on 321 reviews

## User reviews

Overall rating

4.3

Based on 354 reviews

Filter by rating

5(181)

4(114)

3(50)

2(6)

1(3)

Mentioned topic

Sorted by most recent

SP

Shanna P.

Owner

Design

### "Making Improvements"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

March 20, 2026

Overall the experience is pretty good. Cyncly seems to be working on the annoying bugs that seemed to be ignored in prior versions.

Pros

The software is less glitchy and some background improvements have been made to the function. Less corrupted files and lost work.

Cons

I wish the catalog part of the software was integrated with the software instead of separate. Chief Architect does this pretty well. It would be nice to see Design Flex incorporate a similar process.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DW

Danielle W.

SalesDesign

Construction

### "Renderings"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

March 20, 2026

I think overall it's improved. I think if they could tighten the rendering system it would be awesome. I like the new layout of the system and especially the cloud browser.

Pros

I really like that the system is a lot cleaner and the renderings look better. I always liked the cloud browser and I think it's really improved.

Cons

WHen creating a rendering, the lighting is a pain. If I am just disgning a small vanity or bar, I have to put several walls up to get lighting on the cabinets. The colors are off too. Everything is kind of dark. I also do not like that you cannot load several renderings at once or download them at once because it will more likely cause the system to crash. When before I would load all my renderings then save.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KG

Karly G.

President

Design

### "Great software I would recommend to designers"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 19, 2026

Overall, my experience with 2020 Design Flex has been positive. It remains a reliable and capable program that gets the job done and supports a professional design process. It’s a solid choice for designers who need both functionality and flexibility.

Pros

2020 Design Flex has been a strong tool in my workflow, especially for kitchen and millwork design. What I like most is its flexibility and the ability to quickly build detailed layouts that clients can easily visualize. It tracks the time per design so there is no confusion when tracking your time. The cloud-based access is a big advantage, making it easy to work across devices without being tied to one computer. The catalog integrations are also helpful, allowing for relatively accurate specifications. When it works well, it really speeds up the design process and helps present a polished, professional package which I feel is great value for your money.

Cons

That said, there are definitely areas where it falls short. The software can be laggy at times, especially with more complex designs, which can interrupt workflow and slow things down. Some of the features feel less intuitive than they should be, requiring extra steps. Rendering can also be inconsistent, and while it’s good for general visuals, it doesn’t always deliver the level of realism clients expect. There are moments where I doo need to call into customer support however, the client support is amazing and the representatives are knowledgable.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ES

Elaine S.

Principal Designer

Design

### "Sad to see it go. "

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

3/10

March 19, 2026

I have found the service to be okay when I do get someone on the phone. It was marginally improving over the last couple of years. My biggest concern was price. And having to pay for add ons when this is just a rented software. I also decided to branch out more into interiors and there for purched and yes steep learning curve but went with Sketchup. The full studio peice was $1200.00 in comparison with $2700 with a promo rate of the essentials to go with it. I was disappointed that the peogram was getting throttled and i only got basic packs for $2500 a year. I could not even download my favorite underground catalouge without having to pay the full premiumn price. and this is a rental not an OWED program and thats yearly. So just way to much to absorb for one person. I was a user on an off for 30+ years. I started with version 3.1

Pros

That it is indicitave to the Kitchen design industry. That i could get a job easily because i was well versed in the program.I did like the 360 element

Cons

Price and service. Price exhorbant for basic plan. Service improved marginally over the years. Crashes. Lack of forum advice.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JP

Jill P.

General Manager

Consumer Goods

### "Good program with endless capabilities"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

March 10, 2026

Fairly easy to use, a lot of different features to explore. Excited to give tips to the team and see what they do with it

Pros

Tips and tricks you learn by talking to someone in person. Professionalism and knowledge of instructors was great!

Cons

Different levels of experiences makes it tough to learn at the same pace. A lot of questions kept arising slowing the pace down

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JH

John H.

Designer

Retail

### "Lighting issues"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

February 12, 2026

Pros

The snap alignment system work much more smoothly. The rendering system allows smoother rotation of the design to show customers.

Cons

The lighting feature is completely messed up. The ceiling light movement system from the earlier version is much better. Also, the sunlight placement system doesn't effect the lighting in the rendering system for image save purposes.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PB

Patrick B.

owner

Building Materials

### "Works well, very expensive for what it does and offers."

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

February 9, 2026

It works well but is very expensive for what it does. It's powerful but you can tell the software is very old and is a continual improvement of a somewhat outdated platform.

Pros

it's powerful, does a nice job overall. lots of options and abilities to adjust things as required. It's a must have in the industry currently.

Cons

Some things could be much more simple to make designs go faster. the program sometimes makes really dumb decisions. Probably some AI rational would go a long way.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CC

Cheryl C.

Lead Designer

Design

### "Design Flex is a time saver"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

February 7, 2026

My overall experience with the software so far is positive. The program is powerful, intuitive, and reliable for detailed CAD work, and it handles complex designs smoothly. With the program priced at $2,500 per year, having to pay extra for assistance felt disappointing. The software itself is excellent, but including support would make the investment feel more complete.

Pros

This Software delivers a reliable intuitive platform that makes detailed design easy and work fast and accurate. The tools are precise, the interface is easy to navigate, and the 3D visuals help clients clearly understand the design. Downloading various catalogues increases the speed of pricing. Being a previous 20/20 user our lead is back on his game. I work in Mozaik by Cyncly. The company IS FANTASTIC.

Cons

My only disappointment is that support isn’t included. At $2,500 per year, having to pay extra for assistance feels out of step with the investment. The program is excellent, but built‑in support would make it a far better value.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MS

Matt S.

Kitchen and Bath Design

Architecture & Planning

### "Love using Design Flex"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 15, 2026

I've used 2020/Design Flex for many years (since 2007). It's gotten much easier to use over the years.

Pros

Ease of use and 3D renderings. The ease of adjusting heights, tilt, depth of field, etc. make showing a design fun.

Cons

Lighting is difficult to set up. Sometimes the renderings can be either bright/washed out or very dark.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LM

Lindsay M.

Cabinet Design

Construction

### "A Good Option Overall"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

January 13, 2026

Once I got pointed in the right direction, the training and videos have been extremely helpful. I think this program is great and has a lot of amazing qualities and capabilities for new and experienced users alike.

Pros

I liked having the different package tiers, so I didn't have to pay for things I didn't need like the manufacturer catalogs. I may need them someday in the future, but it was nice to have the option to opt out. I also love the 3D renderings, as they have helped our clients really visualize what the outcome will be in their space.

Cons

When first using the trial and becoming familiar with design flex, having the old jargon and new jargon mixed was a little confusing, and finding the right resources and videos that applied to the most recent versions so I didn't waste my time and energy was also frustrating.

Alternatives considered

[MOZAIK Clean](https://www.capterra.com/p/211730/Dalyo-Clean/)

Reasons for choosing Design Flex

Price, capabilities, and ease of use when it came to cabinet design

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/218525/2020-Design-Live/reviews/)

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[ARCHICAD vs Design Flex](https://www.capterra.com/compare/2018-218525/ArchiCAD-vs-2020-Design-Live)[Lumion vs Design Flex](https://www.capterra.com/compare/174874-218525/Lumion-vs-2020-Design-Live)[Bluebeam Revu vs Design Flex](https://www.capterra.com/compare/121586-218525/Bluebeam-PDF-Revu-vs-2020-Design-Live)[BQE CORE Suite vs Design Flex](https://www.capterra.com/compare/141096-218525/BQE-Software-vs-2020-Design-Live)[Procore vs Design Flex](https://www.capterra.com/compare/56250-218525/Procore-vs-2020-Design-Live)[Projectworks vs Design Flex](https://www.capterra.com/compare/206536-218525/Projectworks-vs-2020-Design-Live) 

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