# Page 2 | Design Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Design Flex the right Architecture solution for you? Explore 357 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/218525/2020-Design-Live/reviews --- Design Flex 4.3 (357) [View alternatives](https://www.capterra.com/p/218525/2020-Design-Live/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Design Flex ## Showing most helpful reviews Showing 26-50 of 357 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KG Karly G. President Design Used the software for: 2+ years ### "Great software I would recommend to designers" March 19, 2026 5.0 Overall, my experience with 2020 Design Flex has been positive. It remains a reliable and capable program that gets the job done and supports a professional design process. It’s a solid choice for designers who need both functionality and flexibility. Pros 2020 Design Flex has been a strong tool in my workflow, especially for kitchen and millwork design. What I like most is its flexibility and the ability to quickly build detailed layouts that clients can easily visualize. It tracks the time per design so there is no confusion when tracking your time. The cloud-based access is a big advantage, making it easy to work across devices without being tied to one computer. The catalog integrations are also helpful, allowing for relatively accurate specifications. When it works well, it really speeds up the design process and helps present a polished, professional package which I feel is great value for your money. Cons That said, there are definitely areas where it falls short. The software can be laggy at times, especially with more complex designs, which can interrupt workflow and slow things down. Some of the features feel less intuitive than they should be, requiring extra steps. Rendering can also be inconsistent, and while it’s good for general visuals, it doesn’t always deliver the level of realism clients expect. There are moments where I doo need to call into customer support however, the client support is amazing and the representatives are knowledgable. Review Source JD Jodi D. Kitchen and Bath Designer Design Used the software for: 2+ years ### "A To The Point Review" April 27, 2026 4.0 Customer service has been very good. The technicians all have different levels of training so you do tend to get slightly different "fixes"/"solutions" when you call back multiple times. Pros I like most of the versatility it offers in designing. The designing part is also user friendly. The renderings are getting much better but take a bit too much time to come up. For the manufacturers that offer accurate pricing in their catalogs, it's great that you can get a price without having to enter it into the online portals of each manufacturer. Cons I don't like the glitches it still has. Some of these include: difficulty in getting printing/display settings right, strange ceiling lines that shouldn't be there (especially with different ht walls), difficulty in zooming in/out of renderings, limitation of catalogs available and the inability to customize (decorative) objects and appliances. Review Source CC Cheryl C. Lead Designer Design Used the software for: Less than 6 months ### "Design Flex is a time saver" February 7, 2026 5.0 My overall experience with the software so far is positive. The program is powerful, intuitive, and reliable for detailed CAD work, and it handles complex designs smoothly. With the program priced at $2,500 per year, having to pay extra for assistance felt disappointing. The software itself is excellent, but including support would make the investment feel more complete. Pros This Software delivers a reliable intuitive platform that makes detailed design easy and work fast and accurate. The tools are precise, the interface is easy to navigate, and the 3D visuals help clients clearly understand the design. Downloading various catalogues increases the speed of pricing. Being a previous 20/20 user our lead is back on his game. I work in Mozaik by Cyncly. The company IS FANTASTIC. Cons My only disappointment is that support isn’t included. At $2,500 per year, having to pay extra for assistance feels out of step with the investment. The program is excellent, but built‑in support would make it a far better value. Review Source DS Diana S. Senior Designer Project Developement Design Used the software for: 2+ years ### "Owner, Designer" January 8, 2026 4.0 Overall we are quite happy with the software, the cost is becoming difficult to justify. Thankfully I recently renegotiated our 2026 rate that is more palatable, however, I fear we will have no option but the defaulted rate next year. Pros The ease of use and ability to utilize my manufacturers catalogs. The ability to save and share details with contractors, homeowners and designers in a professional and clear format. Cons The price. As a small design group, a menu option would allow us to pay for features we need and use vs. an excessive blanket annual fee. I also wish the lighting was more straightforward. Alternatives considered [Chief Architect Home Designer](https://www.capterra.com/p/152727/Home-Designer/) Reason for choosing Design Flex Ease of use, and the ability to access online support tools and materials Review Source MG Michelle G. Kitchen design Manager Retail Used the software for: 1-2 years ### "Needs more work" August 25, 2025 4.0 I've been a user of this program for 30+ years. Design Flex is an improvement but now is also much more limiting than the previous program since cloud items and program items can no longer be modified. Pros Mostly, I like the rendering quality and the ability to plug in full cabinetry manufacture catalogs for quick design and pricing Cons What I like the least is the dimensioning. I constantly need to adjust it and shorten dim. lines. Also making the drawings look professional takes a lot of timely finessing. It's not quite to nkba graphic standards. Switched from [Chief Architect Home Designer](https://www.capterra.com/p/152727/Home-Designer/) Because Chief Architect isn't user friendly and doesn't automatically plug in cabinets nor use manufacture software blocks as 2020 does. Review Source JH John H. Designer Retail Used the software for: 2+ years ### "Lighting issues" February 12, 2026 4.0 Pros The snap alignment system work much more smoothly. The rendering system allows smoother rotation of the design to show customers. Cons The lighting feature is completely messed up. The ceiling light movement system from the earlier version is much better. Also, the sunlight placement system doesn't effect the lighting in the rendering system for image save purposes. Review Source SH Shannon H. Senior Designer Design Used the software for: 2+ years ### "Easy to use design program! " September 8, 2025 5.0 I love working with this program. It's easy and quick to do a drawing and show everything I need to my client. Pros Being able to get a price quoted immediately!! The renderings have also significantly improved. The interface is easy to work with. Cons Countertops and moldings are difficult to work with especially in comparison to ProKitchen. We do wish there was a monthly fee for the program instead of a yearly. Alternatives considered [Chief Architect](https://www.capterra.com/p/80035/Chief-Architect/)[ProKitchen Online](https://www.capterra.com/p/210673/ProKitchen-Online/) Reason for choosing Design Flex We use all 3 programs for different reasons. We wanted Design Flex for primarily for pricing out the products quickly. But I also feel it's easier to use than the other products out there for Kitchen design. Review Source MS Matt S. Kitchen and Bath Design Architecture & Planning Used the software for: 2+ years ### "Love using Design Flex" January 15, 2026 5.0 I've used 2020/Design Flex for many years (since 2007). It's gotten much easier to use over the years. Pros Ease of use and 3D renderings. The ease of adjusting heights, tilt, depth of field, etc. make showing a design fun. Cons Lighting is difficult to set up. Sometimes the renderings can be either bright/washed out or very dark. Review Source PB Patrick B. owner Building Materials Used the software for: Less than 6 months ### "Works well, very expensive for what it does and offers." February 9, 2026 3.0 It works well but is very expensive for what it does. It's powerful but you can tell the software is very old and is a continual improvement of a somewhat outdated platform. Pros it's powerful, does a nice job overall. lots of options and abilities to adjust things as required. It's a must have in the industry currently. Cons Some things could be much more simple to make designs go faster. the program sometimes makes really dumb decisions. Probably some AI rational would go a long way. Review Source JH Joe H. Director of Sales and Marketing Construction Used the software for: Less than 6 months ### "Powerful program that is easy to use" November 13, 2025 5.0 I just started working with 2020 this week and have already completed and priced out 4 kitchens. It has been much easier to get started than I could've expected. Pros As a first-time user of the program, I found Design Flex to be very intuitive to use. It was very easy to get started, and the ability to quickly show clients 3D color renderings was great. Cons The only difficult thing so far with Design Flex is that there is so much you can do. Learning it all will take a while. Review Source LM Lindsay M. Cabinet Design Construction Used the software for: Less than 6 months ### "A Good Option Overall" January 13, 2026 4.0 Once I got pointed in the right direction, the training and videos have been extremely helpful. I think this program is great and has a lot of amazing qualities and capabilities for new and experienced users alike. Pros I liked having the different package tiers, so I didn't have to pay for things I didn't need like the manufacturer catalogs. I may need them someday in the future, but it was nice to have the option to opt out. I also love the 3D renderings, as they have helped our clients really visualize what the outcome will be in their space. Cons When first using the trial and becoming familiar with design flex, having the old jargon and new jargon mixed was a little confusing, and finding the right resources and videos that applied to the most recent versions so I didn't waste my time and energy was also frustrating. Alternatives considered [MOZAIK Clean](https://www.capterra.com/p/211730/Dalyo-Clean/) Reason for choosing Design Flex Price, capabilities, and ease of use when it came to cabinet design Review Source TZ Talha Z. Account Manager Retail Used the software for: Less than 6 months ### "Amazing software" May 5, 2026 5.0 My overall experience has been excellent, smooth, intuitive, and genuinely enjoyable to use. Thank you. Pros Design Flex is a fantastic, intuitive design software that makes complex tasks feel simple. It has quickly become an essential part of my workflow. Cons I haven't found any real issues so far. The software has met my expectations in every area, and any minor adjustments would simply be part of normal future improvements rather than actual shortcomings. Review Source LP Leanna P. Manager Design Used the software for: 2+ years ### "Design Build Designer of 8 years" April 28, 2025 5.0 I love 2020 Design Live. It is so helpful to be able to give a client a vision of their space. Pros I love the online catalog! It is helpful to find common items by sku Cons The lighting issues, how colors dont always show accurately and adding light washes out the rendering. Review Source JM Jackie M. Project Assist Construction Used the software for: Less than 6 months ### "Great software for our business" May 15, 2026 5.0 So far I've had no problems with figuring things out from trial and error, but I do find that there is a lack of new up to date training videos online. Pros Super easy to get the hang of things. What Design Flex offers us is the ability to design and order through our manufacturers with ease. That does wonders for our company. Cons The program is a but pricey for a company of our size, but we aim to make the most of it and get our return on investment. The interface is decent enough, but not very modern. Review Source SG Steve G. Purchasing Architecture & Planning Used the software for: 6-12 months ### "DesignFlex 14.5" May 9, 2025 5.0 Good overall, just started using the new version a week ago. Pros Simple to use. Have not had any real issues and the few I've had the help team solved quickly Cons The new DesignFlex (version 14.5) icons are hard to see, they should be more colorful as in the previous version so they stand out more. Review Source HL Hunter L. National Account Manager Construction Used the software for: 1-2 years ### "2020 Review" April 9, 2025 5.0 8/10 - hoping for a non shut down experience moving forward. Pros I really liked how intuitive and powerful 2020 Design Live was. The real-time rendering capabilities and access to up-to-date manufacturer catalogs made it easy to create accurate, visually compelling designs. It really streamlined the design process and helped bring concepts to life quickly and professionally Cons It shuts down in the most important times! Review Source BF Barbara F. Administrative Assistant - Designer Architecture & Planning Used the software for: 2+ years ### "2020 Design Live Great To Use" February 19, 2025 5.0 I have been a user for over 30 years and the 2020 Design Live is excellent. Pros The ease of use. I can navigate through a drawing with a lot of ease. Cons The way the color comes out on my screen. Always looks daker than it should. Review Source cK ceylani K. Owner and Senior Designer Retail Used the software for: 2+ years ### "Professional Designs, Through the Customer's Eyes" October 29, 2024 5.0 Pros 2020 Design Live has been a fantastic tool for our business. The software is user-friendly and intuitive, making it easy to create detailed and accurate designs. One of the standout features is how professional and presentable the designs look when we show them to our customers. The high-quality renderings allow clients to visualize their projects clearly, which builds confidence and excitement. We’ve been extremely satisfied with 2020 Design Live and highly recommend it to others in the design and construction field! Cons This isn’t a complaint, but more of a suggestion. I wish there was a way to use the 2020 Design program with a physical key version, as the new version seems to limit us, particularly with rendering. I may be missing some features, but aside from this, I have no issues. I’m not addressing price or cost here, as I've been using 2020 Design for many years and am very satisfied with it in those respects. You are currently ahead of your competitors, but in the future, you may lose customers to them if these limitations persist. Just some advice! Other than that, everything is great. Here's a refined suggestion for the 2020 Design program: To help us increase sales and provide our customers with a more complete view of their living areas, it would be incredibly beneficial to have a larger selection of standard items that can be easily added to our designs. This would allow us to showcase realistic living spaces, including the kinds of furniture, appliances, and accessories that customers might actually use. Having more ready-to-use items would also speed up our workflow, allowing us to complete designs more quickly and start on new projects sooner. Additionally, as more customers are sometimes overwhelmed by too many design options, it would be helpful if the program offered simple, preset style options—like modern, traditional, transitional, and European—that we could incorporate seamlessly. This would make it easier for us to create designs in line with specific themes, enhancing both our efficiency and our customers' experience. Overall, adding these features would make 2020 Design even more user-friendly for us and intuitive for our clients! Review Source TD Tanya D. President Consumer Goods Used the software for: 1-2 years ### "Amazing Program" March 25, 2025 5.0 Pros It makes my job so easy for kitchen design since all my cabinet suppliers have catalogues on it. Cons The price has gone up 100% since we first started using it. Review Source Bill H. Sales manager Consumer Goods Used the software for: 1-2 years ### "Good improvement" January 7, 2025 5.0 Easy as always and keeps improving eacjmh time. Pros Same format as old design software. No keys make it easier. Cons Prefer old colors actually... didnt hate physical keys. Review Source AH Adam H. Owner Construction Used the software for: Less than 6 months ### "Time is money" March 28, 2025 5.0 The support and training materials are great and the software has sped up our process by at least 50% Pros They really streamlined the whole process for quick layout building and inserting textures. Cons Right after buying it, I watched the first video recommended to me and it was about the flex platform, but after reaching out to support, I found out I didn’t have access to it. Review Source PL Paul L. Owner Construction Used the software for: 2+ years ### "Disappointed with price." February 3, 2025 2.0 Service was fast, but overall the were not able to resolve my issue without me paying more. Pros I used to like the availability of manufacturer catalogs at a reasonable price. Cons To access catalogs from cabinet manufacturers, you now have to upgrade. The use of manufacturer catalogs was the main reason I use 2020. Now it is price prohibitive. Review Source TR Tracy R. Kitchen designer Design Used the software for: Less than 6 months ### "New to 2020 live" March 3, 2025 5.0 We are new to Design live. It was very easy to get started and we had good support from 2020 to answer all of our questions. I also like the cloud item I can add to my design. Pros I really like how clear & crisp the renderings are. This is a great tool to show my clients. Cons I would like even more cloud items to put in my designs. Review Source BM Barb M. Kitchen and Bath Designer Building Materials Used the software for: 2+ years ### "Still a work in progress..." September 18, 2024 3.0 None of our designers have upgraded to the latest version V14.2 because of reports of the instability/ crashing or lack of control over cloud based items. We are all running either V13.6 or V13.8. I would love to take advantage of the newer features, but not at the expense of losing other features. I definitely do not feel they have improved by 25-30% to be worth the accumulative price increase. I have been using this sinve V4.X or earlier. Pros The ability to design and price projects with the actual manufacturer catalogs. The ability to create accurate visuals for both the designer and client to enhance the process and understanding of what they are receiving. Cons Problems with the cloud and cloud base products. The inability to edit size and color and textures of cloud base decorative items. For many of our designers, the system will crash and/or revert setting preferences requiring having to recreate multiple times. Many of the designers have not had optimal quality with the EZ render engine, or it crashes. Alternatives considered [SketchUp](https://www.capterra.com/p/211798/SketchUp/)[Chief Architect](https://www.capterra.com/p/80035/Chief-Architect/)[ProKitchen Online](https://www.capterra.com/p/210673/ProKitchen-Online/) Reason for choosing Design Flex We opted to renew our subscription due to time and training requirements to learn another product at this time. We feel 2020 has not earned the steep price increase. We do use Chief Architect for other projects. Review Source ME Mahmoud E. Kitchen sales design Arts and Crafts Used the software for: I used a free trial ### "Want to purchase 2020 design live" December 13, 2024 4.0 Working with 2020 more than 12 years It's goods for the bigger Pros Easy to design Very good rendering Easy to explain the design Cons Good Easy Attractive Very simple Rendering is good Review Source Similar Products Featured ## Related categories [Architecture](https://www.capterra.com/architecture-software/)