# RockSolid MAX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RockSolid MAX the right Accounting solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/218533/RockSolid-MAX/reviews --- RockSolid MAX 3.9 (40) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 20th, 2026 # Reviews of RockSolid MAX Ease of use 3.7 Customer Service 3.8 ## Pros and Cons in Reviews TS Travis S Director of TechnologyRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Very customizable with permissions and reporting; POS GUI for a typical cashier is as straight forward as possible and user friendly with minimal training; Excellent inventory organization“ August 24, 2023 DC Debi C ExecutrixRetail, 2 - 10 employeesUsed the software for: 6-12 months. “The software has allowed us to solve our issues with sales reports, managing inventory and data storage. Since we have gone live, the technical support and training we have received has been outstanding.“ June 29, 2021 js jesse s MGRBuilding Materials, 2 - 10 employeesUsed the software for: 6-12 months. “the program runs way smoother and i love the customer service“ November 29, 2021 ## Showing most helpful reviews Showing 1-25 of 40 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LR Laura R. Office Administrator Retail Used the software for: 2+ years ### "Happy with Rocksolid Max" July 6, 2021 4.0 Overall I am pretty happy with Rocksolid. I believe we all like it much better than the software we were using beforehand. We also like the people we have worked with from implementation to daily issues. Pros Over time I have noticed that Rocksolid seems to be making my job less time-consuming. I am pretty happy with it overall. Cons There have been a few times that we have had issues that we have reported and did not get an answer other than they were working on it for months. Review Source LR Loy R. Owner Wholesale Used the software for: 6-12 months ### "Loy's Review" June 29, 2021 4.0 Fair - no one wants to help with Crystal Reports - everyone will just pass buck or say we really don't do that... Pros Ease of use and ease of training others. Cons no pick ticket option. No real way of delivering goods and showing what is on hand vs. on back order. Should have a pick ticket version that converts to order. No way to modify an order after complete, should always be able to modify then generate invoicing after 5:00. Receiving is clunky, need a simple on order vs received at this time. Have to dig a lot to find answer to receiving. Need an option to reprint invoices in bulk or transmit, currently sends in separate pdf's. Reason for choosing RockSolid MAX Thought it fit my business better as a start up, but I can tell we fastly outgrow this if changes aren't made for our type business. Review Source DR Douglas R. President Retail Used the software for: 2+ years ### "Don't do it!" December 29, 2020 1.0 Pros Cloud Based instead of having a server on site Cons everything about this software is not for the advance Hardware store operations. Reason for choosing RockSolid MAX Once you switch you can't go back to RockSolid! Review Source Response from ECI Software Solutions January 5, 2021 Hi Douglas, We are sorry to hear that you have struggled with your switch to RockSolid MAX, especially since you had been an ECI customer on our original RockSolid product for so many years. We realize that it can take some time to get used to a new system, but we would really like the chance to make it better for you and your team. We are escalating your concern to your account rep and our professional services team to reach out directly and understand more about your concerns. Again, we hope to make things right for you and Hudson's Hardware. TW Tessa W. Vice-President Retail Used the software for: 1-2 years ### "RockSolid Max" January 25, 2022 5.0 Very helpful and responsive customer service Pros Customer service is very helpful and responsive Cons Not being trained d/t system already in place upon purchase of business. Review Source mZ mark Z. manager Retail Used the software for: 1-2 years ### "upgrade" July 1, 2021 5.0 was a major upgrade for us. it was way past due should of switched to rock solid years ago Pros easy to learn software. easier to keep track of GP% on products. Credit card processing 100% better then what I had. cost of running the system is way less then wht I had been paying. Cons trying to figure something out on your own. Reason for choosing RockSolid MAX cloud based, great price, support was less than 1/2 what I had been paying Review Source JF Jay F. President/Owner Retail Used the software for: 2+ years ### "We have the system for over 15 years. We operated 3 hardware stores on a multi-store platform. We are now operate 1 store with 9 employees." July 22, 2017 5.0 The Rock Solid system in our True Value hardware store allows my wife and I to travel and still have the controls necessary to conduct our business , even remotely. Pros The system is efficient. We handle about 250 customers per day with 2 point-of-sale units and 2 extra terminals on the sales floor and 2 in the office. We process 80% of our sales on credit cards with the new Cayan system which also is very efficient. We have house charge accounts who receive emailed invoices and statements. The reports are plentiful and the support from True Value is experienced and thorough. We utilize the employee time clock and all our employees find the system easy to operate and with our cable internet provider, quick. Cons I am happy to say that I cannot think of any "cons". The original system was developed by a computer person for a hardware store owner. The 2 guys then formed Rock Solid and further advanced the POS structure to make it available to retail hardware, garden centers and rental facilities in our industry. Please feel free to call me for any further information. Jay Feinsod 914-447-5935 Review Source jS jesse S. MGR Building Materials Used the software for: 6-12 months ### "rock solid review" November 29, 2021 4.0 pretty good like it so far Pros the program runs way smoother and i love the customer service Cons sometimes finding things and the reports are hard Review Source CM CR M. Owner Retail Used the software for: 2+ years ### "IMOC Building Supplies" April 17, 2019 4.0 Pros It is very user friendly, and also easy to learn to use. The support/training team goes out of their way to make sure you know what you are doing and you are setup for success. Cons It is a little back on forth between pages/tabs to get the information you need, but it is not a big issue. Once you learn where to find what your looking for it is a breeze. Review Source FK Fred K. Owner Retail Used the software for: 6-12 months ### "Worst Point of Sale software I have ever used. " December 15, 2017 1.0 This would have been an ok system 20 years ago. I had a competitors system, switched to Rock Solid, and decided to switch back after 10 months. When inquiring with support on features all but once I was informed our system cannot do that. Support was decent, except I was on hold close to supporting hours ending when the recording stated "support hours have ended please call again tomorrow" and hung up on me. I was furious since the system was locked up I could not even run a customer purchase. I would not recommend this system for an advanced user. I would compare ECI software Windows 98, years behind everyone else. The reason I gave ECI one star is because I could not give it zero stars. Cons So many things you cannot do. ie email a purchase order, re email an invoice or run a receiving report for goods received. Takes too many steps to accomplish a task such as looking up an item with an unknown stock number. Review Source BM Brian M. General Manager Building Materials Used the software for: Less than 6 months ### "POS roulette" April 12, 2019 5.0 As a new business our old systems (Palidin/RMS) could not full support our business. We do a lot of custom special orders, on top of 22,000 items in stock and RockSolid Max efficiently monitors it all. With a very minor learning curve, RockSolid Max has met our standard in what we expect from a POS system. Pros This software is state-of-the-art, and has a lot of perks as well as checks and balances. We have had 4 other POS systems that did not support our business model and were not customizable. Rocksolid Max met our unique needs very well. The customer support is great. If or when I needs something there is a live agent, who speaks clearly and intelligently to address me and my issue(s). Cons The navigation takes a little bit of time to learn, but makes sense after a few weeks of usage. The bill pay, and applying orders to accounts or payments is a bit of a workload- but follows the check nd balances system, making it cumbersome, but manageable. Review Source ST Susan T. Building Materials Used the software for: ### "Save money! Save time! Buy RockSolid! " March 21, 2014 5.0 Pros RockSolid is the easiest system to learn and use while saving tons of money on support - real support! The system saves us so much time that we now can do a better job of servicing our customers! Not only are we saving money on the support, we are saving money on supplies and time! We can do our jobs so much faster now. Ordering; receiving; accounts receivable; end of day, month, and year reports; and just day-to-day operations are so much faster and more efficient! Instead of getting piles of paper that I never used to look at, I get concise, meaningful reports that I need in order to run my business. If I need more, there are tons of reports I can run at any time! I love being a part of the RockSolid family! They actually appreciate my business and friendship! I know I appreciate them! Cons I really have nothing that I don't like about this system or vendor! Review Source JG JASVIN G. student Retail Used the software for: Less than 6 months ### "Much better than your pos software" October 5, 2017 4.0 i cant think of anything else that this company could provide in this budget friendly software. they take care of all most all those thing which are hard to integrate such as cloud computing, point to sale, inventory and credit card information. Pros mobile connectivity and special order handling are among the best features they are having as well as easily integrated with majority of those accounting solutions. it is one of the convenient software till the date can be proved had you not know about it till now. Cons there are only some features i don't prefer are troubleshooting which should last for few minutes, but that doesn't make this software not worth it. in fact their trained staff try their best to train you in 10 classes a week to teach you. Review Source JB Jerrod B. Retail Used the software for: Less than 6 months ### "RockSolid POS is terrible!" February 25, 2015 1.0 Pros ECi's personnel oversold the software. This software is nothing more than an overpriced upgrade from carbon copy receipts. Save your money and purchase Intuit. I have been way more satisfied as a Construction Supplier with QuickBooks. Cons The so called customer support is non-existent! If you feel that your software was not implemented correctly or need additional support, forget it! Review Source NS Neil S. Store Owner Building Materials Used the software for: 1-2 years ### "I couldn't be happier" September 19, 2023 5.0 I've found Rocksolid Max to be very feature rich and does exactly what I need it to do. I'll admit that this is the only proper POS system I've used in this industry (my company switched from Quickbooks Online to RSM) but after about a year with the software I won't be looking for a replacement any time soon. Pros I've found the program to be responsive and easy to use once you get the hang of the layout. In general it's had all the features I've needed and more and I have to say my customer service experience has be A+. Cons There is a bit of a learning curve, but I would say this is true with any powerful business software and I didn't feel that it was excessive with this product. Alternatives considered [Paladin Point of Sale and Inventory Management](https://www.capterra.com/p/155794/Paladin-POS/)[Epicor BisTrack](https://www.capterra.com/p/247914/Epicor-for-Building-Supply/) Reason for choosing RockSolid MAX Epicor never returned my calls and in general made it extremely difficult to contact them, so I never even got to the point of a product demo with them.Paladin was a strong contender, but in the end I chose Rocksolid because I felt a little more comfortable with the layout and I wanted the more advanced unit of measure options that ECI provides with their software. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Quickbooks Online was woefully inadequate as a POS in general, but especially when it came to the building material side of the business. Review Source BG Brandon G. President Retail Used the software for: Less than 6 months ### "RockSolid MAX is helping transform our business" July 7, 2021 5.0 Throughout the process of selection, preparation, implementation, and post-implementation we have nothing but positive interactions with the ECi team. Our project team was really fantastic and engaged. They also helped keep us on task and moving forward to hit the go-live date. I have been very happy with the entirety of the project. Pros There are numerous aspects of the software that we love: Barcode support, A/R functionality, document management, inventory management. Overall the software is fairly intuitive and easy to use. We are improving daily with our understanding and capabilities. Overall, the pro's significantly outweigh any cons we've encountered. I would definitely recommend this software as it has some very cool functionality we are easing ourselves into now that we've made the transition. Cons So with any out of the box solution, there are going to be challenges. For us there are a couple that were frustrating. First, after an invoice has been processed there can be no changes to it. For example you make a sale to a credit account and the person making the purchase omits the PO#. There is no way to update that field after the fact. Instead you must back the entire transaction out and do it all over. The other challenge are the canned reports. They cover 50% of what we would want to see, in other cases we need to use Crystal Reports. While Crystal reports does work, it is a bit clunky and not very intuitive. So you need to invest time in learning and training on how to use it (we did so with a bunch of online videos which were publicly available). Alternatives considered [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing RockSolid MAX What it came down to was two variables: First, having a project team who was there with you the entire way was a major decision factor. The other was the overall fit of the software to our business. While there are minor issues where it doesn't fit exactly what we need, the coverage and gains we received for the parts that fit well clearly exceeded the challenges. Without spending 5-10X or more money to get a customized solution, I really believe this was the best investment for our business and so far the benefits are being realized. Switched from [Epicor Prophet 21](https://www.capterra.com/p/10022775/Epicor-Prophet-21/) The P21 platform we were on was from the late 1990s and could not support where we need to take the business. It was an archaic platform that actually put our entire business at risk if the hardware failed (again 1990s computers). Review Source DH David H. Owner Retail Used the software for: 2+ years ### "Rock Max Review" March 29, 2022 4.0 Once we have learned to operate the system, we do like it. But it has been challenging. Pros The POS system and the reports generated Cons You make changes and do everything the hardest way possible. It takes FOREVER to get appropriate support. When we have a question we should be able to get immediate help instead of waiting days for a response. It's very frustrating. I am waiting for a return call right now. Review Source MS Misty S. Owner Retail Used the software for: 6-12 months ### "This is a powerful program with features we need to adapt too" September 14, 2019 5.0 Easier training for new employees. Non inventory items are easier to track without adding or deleting from current inventory. We were the first to use the Repeat Rewards with Rockmaxx and it was great to work with the support team. All customer service has been great with our ups and downs. To realize we have come so far in 6 months is unbelievable. All sales and customer service reps have followed up with our issues. We have felt like they are one of us when a new issue arrives. I feel we have a lot more to learn with this program due to it's size. A few employees have gone back to the training videos to dig in deeper. As with all programs the more you want to learn the easier it is to use Pros Look up features are very user friendly if unsure of the correct name for item you can search with minimum effort Easy use for non tech employees. Can remote in to system off site. Price point. Automatic updates with the cloud based system. No more scheduling these Automatic backup no expensive server and IT to ensure this is completed. Cons These cons are base on using Rock Solid for 13 years. Task takes multiple windows to complete verse all on one window. Report program had to purchase another program to receive all reports Time clock not within another program needed for employees More steps and windows to complete an easy inventory fix. No hand held device to scan and print labels as with Rocksolid Review Source TS Travis S. Director of Technology Retail Used the software for: 1-2 years ### "Organized Inventory and POS" August 24, 2023 5.0 A great tool to manage inventory, and keep track of all the retail operations. A solid POS, and very user friendly once setup. Pros Very customizable with permissions and reporting; POS GUI for a typical cashier is as straight forward as possible and user friendly with minimal training; Excellent inventory organization Cons The offline application could be much more integrated and seamless; Set up and deployment was rough due to using own firewall, little help was offered Review Source KA Kyle A. Owner | Operator Retail Used the software for: 1-2 years ### "Converted from no POS to full POS implementation " June 24, 2021 5.0 RockSolid Max lets me have total control over my inventory and see what direction my sales are heading. This is crucial for retail. Pros The features allow for total control of the system. The interfaces are user-friendly. The more time you spend in the system, the more you learn what it can do. Cons Integration was tricky at times. Going from no POS to a POS system came with it's own hurdles. At times, I was confusing to know who to contact if something went wrong. Alternatives considered [Kinetic](https://www.capterra.com/p/249741/Kinetic/) Reason for choosing RockSolid MAX Price Review Source DB DAVID B. Sales, management Building Materials Used the software for: Less than 6 months ### "Rock Solid Max-- cumbersome" February 12, 2020 1.0 As a daily user of POS software, I was asked to evaluate the new RockSolid Max program. Let me say that I have used POS software, in one format or another, for nearly 30 years. First as a manager for GTE Wireless (now Verizon), next with a major restaurant chain (Shoneys), then with the largest auto parts distributor in the world (Autozone) and now with Manatee Lumber (a member of Do It Best, billed as the “World’s Largest Hardware Store”). The new Rock Solid Max is BY FAR the most cumbersome software I have ever been exposed to. I sat down with pen and paper to outline this evaluation. After much thought, I realized that the simple opening procedure explained it all. The old Rock Solid POS two clicks of the mouse and your system was ready to take a customer. With the new Rock Solid MAX, this process involved 4 steps to get to the sales screen. But the initial frustration wasn’t done. A box was highlighted on the sales screen, indicating that you were ready to make a sale. But it turns out that you have to find the mouse, move the cursor to the highlighted screen and actually click on the window before the system would accept any input. So we went from two steps to process a customer to 5 steps with the new Rock Solid MAX. I occurred to me at this point that this opening procedure is indicative of the problems with the new Rock Solid Max. Every single thing you try to do requires at least twice the number of steps to reach the desired result. And to make matters much Pros Apparently, this review won't be accepted unless I find something I liked most about this system. Try as I might, I can't think of a single thing. Cons Most incredibly awkward and time consuming POS program I have ever used. Review Source LE Larry E. sales Retail Used the software for: 6-12 months ### "rock solid max" August 21, 2019 1.0 Rock solid pos and rock solid roman were much better for overall point of sale, inventory and ordering, Rock solid max i think needs a major overhaul. Pros There is nothing about this product that i like. Cons time out way too frequently, including during a sale, should default to sales not to cash or customer name, too much waste of time, items jumps lines when changing quantity ,necessitating the constant checking of the ticket to be sure it is correct, on large orders cannot print a complete ticket, Review Source Response from ECI Software Solutions September 17, 2019 At ECI, we take customer satisfaction and reviews of our software very seriously. After reading this review, we immediately reached out to Lumber Direct to understand Larry's concerns and try to help him with the software. When we called the store and talked to the owner, Misty Stenger we were advised that Larry was a disgruntled employee who is no longer with their company. Misty said that she is very happy with RockSolid MAX and his comments do not reflect her opinion nor that of her other employees. At the time of this review, Lumber Direct had been a RockSolid MAX customer for roughly six months and a RockSolid customer for 13 years before that. We appreciate working with their business, and the 450 other RockSolid MAX customers that we support. We invite you to read Misty's review that she posted to reflect her actual feedback and opinion about the software. SW Sharon W. Secretary/Treasurer Retail Used the software for: 2+ years ### "Easy to learn" August 8, 2017 4.0 I think all in all, they have a great software program for our hardware store. It fits us well without breaking the bank. Pros I am fortunate that I get to use both sides of the system. The POS and Roman. Both sides are easy to navigate. The inventory control is fabulous! Especially helpful when you are trying to do your weekly order. You scan something with the handheld and your inventory number for that item is right in front of you. You can do this quickly and make any corrections if necessary right then and there. It saves you time. In Roman, the ease of printing and or emailing monthly statements is wonderful! Easy program to keep track of our customer accounts. Also like the availability of useful reports to keep track of your business. Cons I wish at times it was quicker to get in touch with someone regarding an issue. Sometimes, you would like an answer right away to free yourself up to move on to the next thing. But, all in all, I DO LIKE the system! There isn't a perfect system out there, they all have their quirks now and again. If someone is turned off by these little bumps in the road here and there, then they are NOT being realistic. When you do get in touch with someone, they know what they are doing and take care of your issue completely! They get the job done and correctly! No complaints with their expertise, that's for sure. Review Source DC Debi C. Executrix Retail Used the software for: 6-12 months ### "Its been a game changer for us!" June 29, 2021 5.0 The software has allowed us to solve our issues with sales reports, managing inventory and data storage. Since we have gone live, the technical support and training we have received has been outstanding. Pros Easy to use and implement. We are more efficient and its helped us bring down operating costs for mailing statements, finding and copying paper invoices and managing our inventory. Cons Integration was a little more difficult than what was to be expected. Review Source AA Archie A. Owner Building Materials Used the software for: 6-12 months ### "Very Satisfied" February 19, 2020 5.0 Pros One of the many great features of Rocksolid Max is the path of navigation is pretty much the same in every category . So it makes the software very user friendly for not so technical savvy personnel. Also it has saved much time in purchasing and receiving inventory/orders do to being able to pull data from one document to the next. Cons Sometimes with the software being cloud based, the sever can glitch and then in tern it makes your POS system go down until the server comes back. Review Source AC Angel C. IT Manager Retail Used the software for: 2+ years ### "Ok POS Sytem." August 11, 2017 3.0 Just feels like they want t get as much money out of the customer as they can with added features that cost extra, which are part of most POS Systems basic package. Pros RockSolid is a reliable software with very few glitches. Uptime is high. Easy to learn and operate. Cons Important features needed for margins not available. Can not enter more than one product at a time. Does not have a tool to import items. 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