--- title: "Spruce Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Spruce Software - reviews, pricing plans, popular comparisons to other Manufacturing products and more." source_url: "https://www.capterra.com/p/218534/Spruce/" page_type: "product" language: "en" --- # Spruce Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Spruce ## What is Spruce? Spruce provides business management software that helps home and building supply businesses improve productivity and control costs. With comprehensive document management, you can focus on growing your business instead of digging through piles of paper. Advanced reporting and analytics help you stay informed and make decisions based on your business. Because Spruce is cloud based, you can access the system from anywhere and rest easy knowing your data is always backed up and protected. ## What is Spruce used for? [Inventory Management](https://www.capterra.com/inventory-management-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)[Accounting](https://www.capterra.com/accounting-software/) Top alternative Featured Overall rating Based on 34 user reviews Reviews sentiment Positive 53% Neutral 12% Negative 35% Starting price $10000 Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Spruce?[Manage this product listing](https://www.g2.com/products/eci-software-solutions-inc-spruce/claim_requests/new?auto=true) ## Spruce Overview Updated September 2026 AI summary Spruce offers small and midsize businesses a suite of inventory management capabilities, supporting inventory tracking, optimization, and multi-channel order management. It spans related areas such as point of sale, eCommerce, accounting, and reporting, with options for barcode scanning, supplier management, and manufacturing inventory. Spruce is available via cloud and Windows deployments, accommodating varied operational needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Spruce 3.2 (34) VS. [4.2 (1,132)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting Price $10000 Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.2 (34) Ease Of Use 4.2 (1,127) Value For Money 2.9 (31) Value For Money 4.1 (888) Customer Service 2.8 (32) Customer Service 4.3 (1,056) ## Spruce alternatives Highest Rated [4.8 (1,193)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (2,073)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (3,329)](https://www.capterra.com/p/120109/Xero/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/218534/Spruce/alternatives/) ## FAQs about Spruce Overview ### Which roles and teams benefit most from Spruce? Spruce is most used by owners, presidents, and general managers who need visibility into business performance, purchasing, and day-to-day operations. Finance and office teams use it for accounting, billing, and administrative workflows, while operations, retail, and design staff rely on it to manage orders, customer communication, and project coordination. Answer based on 34 reviews Overview ### What company size and industries is Spruce built for? Spruce is built mainly for small businesses in building materials, with 94% of reviewers from small companies and 65% from that industry. It is aimed at LBM dealers, hardware stores, home centers, kitchen and bath showrooms, and specialty supply businesses, with additional use in retail at 21%. Answer based on 34 reviews Features and Usability ### What are the key features of Spruce? Spruce offers accounting and financial management features such as general ledger, accounts payable and receivable, bank reconciliation, billing and invoicing, and cash flow management. It also includes inventory management, purchase order management, order processing, warehouse management, reporting and analytics, workflow management, and role-based permissions. Getting Started and Support ### What training and onboarding options does Spruce offer? Spruce provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars offer group learning, documentation gives written reference material, and videos provide self-paced walkthroughs for reviewing features and steps. Answer based on 5 reviews Getting Started and Support ### What customer support options does Spruce offer? Spruce provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users describe support as knowledgeable and sometimes helpful for specific issues, but also note slow callbacks, long waits for responses, and cases that are not always resolved quickly. Answer based on 7 reviews ## Features AI summary Based on 7,702 Manufacturing reviews Capterra data shows that buyers of inventory management software rank the following features as their top priorities: - **Inventory Control** (**52%** of reviewers rated this feature as critical) - **Inventory Tracking** (**56%**) - **Billing & Invoicing** (**47%**) Spruce supports all three features that reviewers rate most highly: **Inventory Control**, **Inventory Tracking**, and **Billing & Invoicing**. Together, these capabilities help businesses maintain accurate stock levels, monitor inventory movement in real time, and manage customer billing more efficiently, allowing teams to reduce errors, stay organized, and keep daily operations running smoothly. Inventory Control 2.6 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Monitor product stock levels Order Management 1.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Purchase Order Management 1.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Create, send, and track purchase orders and their statuses Product Identification 1.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Ability to link barcodes or serial numbers with specific items for identification Invoice Processing 3.8 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Creation, processing, verification, and execution of invoices till the payment is made Inventory Management 3.0 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Spruce 171 features ### All Features - 1099 Preparation: Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Accounts Payable: Track money owed to a company's creditors/suppliers - Accounts Receivable: Track outstanding invoices and the money owed from clients - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Query: One-off queries made on an as-needed basis - Ad hoc Reporting: Generate one-off reports that meet information requirements - Aging Tracking: Categorizes outstanding invoices based on the amount of time they have remained unpaid - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automatic Billing: Setup and send recurring or automated bills - Bank Reconciliation: Compare and match accounting/financial records with corresponding bank statements - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Bills of Material: Material list of manufacturing parts and associated costs - Budgeting/Forecasting: Create budgets based on historical data and future projections - Business Intelligence: Technological processes and strategies used for collecting, managing, and analyzing organizational data - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Cash Management: Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances - Check Processing: Receive and deposit or issue and record check payments - Check Writing: Issue payments to third parties via checks - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Profiles: Record customer information, purchase history, and other notes - Customer Statements: Reports that show customers their invoices, payments, and balance on the account - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Connectors: Connect to big data sources - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Mapping: Track the management and flow of data throughout the organization - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Transformation: Translate EDI formats into data suitable for use with company applications. - Data Visualization: Graphical representation of data - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Distribution Management: Financial management for all distribution-related activities, including inventory, warehouse, purchasing, sales, etc. - Document Capture: Scan, move or upload electronic files within the software's repository - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Funds Transfer: Transfer money electronically between two bank accounts - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Enterprise Asset Management: Helps users manage the maintenance of assets; offers reporting to identify areas for improvement - ERP integration: Integrate with existing ERP systems - File Management: Create, save, and store files - File Recovery: Recover lost, deleted, or damaged files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - Forecasting: Form predictions based on past and present data/trends - General Ledger: Centralized accounting record which tracks all financial transactions - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Income & Balance Sheet: A statement detailing the financial position of a business including assets, liabilities, and equity at a certain point in time - Indexing: Compile and organize data into specific metrics - Integrated Business Operations: Integrated suite of industry-specific operations management applications (Supply Chain, HR, Project Management, Manufacturing, etc.) - Inventory Auditing: Cross-checking financial records with physical inventory counts and records - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Replenishment: Track stock count levels to manage product reordering - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Kitting: Group and package individual but related items as one package set - Layaway Management: Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Manufacturing Inventory Management: Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations - Manufacturing Planning: Supports the effective planning of manufacturing production based on materials, labor, and machinery. - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Online Payments: Accept and process online payment transactions - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Overpayment Processing: Flag a transaction when a customer pays more than they owe and either refund the overpayment or save the overpayment as a credit - Partial Payments: Allow customers to make a partial payment on an invoice and track remaining debt - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Production Scheduling: Plan and schedule the use of production resources - Profit/Loss Statement: A type of financial statement used to record and report an organization's revenues, costs, and expenses over a specific amount of time - Profitability Analysis: Evaluate the degree to which business operations bring monetary gains - Project Accounting: Manage and track financials on a project-to-project basis - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Publishing/Sharing: Share pre-configured sets of data organized and presented in a specific manner with the organization - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchase Order Reconciliation: Aligns purchase orders with incoming invoices and receiving reports - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Receivables Ledger: A list of customers and their payments due updated on a monthly basis - Recurring Payments: Automatic and regular transactions made through a secure online platform at predetermined intervals (monthly, quarterly, etc.) - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scheduling: Plan availability and assign specific time slots for tasks and resources - Scorecards: Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Data Preparation: Access, combine, transform, and store data without the help of an IT department - Shipping Management: Manage and track orders being shipped to customers - Status Tracking: Track the status over time for a request, process, asset, or transaction - Stock Management: Manage the buying, selling, and holding of stocks - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Supplier Management: Manage all supplier data and operations - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Trend/Problem Indicators: Visually identify direction of development and areas that require attention - Vendor Managed Inventory: Vendor takes full responsibility for maintaining an agreed inventory of the material on behalf of the buyer - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Warehouse Management: Manage and track operations and inventory within warehouses - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.4 (34) 3.4 Based on 34 reviews ## Pricing Value for money 2.9 (31) Basic $10,000 Per Year Value for money 2.9 (31) 2.9 Based on 31 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.8 (32) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.8 (32) 2.8 Based on 32 reviews ## User reviews Overall rating 3.2 Based on 34 reviews Filter by rating 5(12) 4(6) 3(4) 2(2) 1(10) Mentioned topic Sorted by most recent PC Paul C. President Building Materials ### "Not able to use as promised " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 7, 2026 Our experience with ECI Software Solutions and Spruce was extremely disappointing. Throughout implementation and training, we repeatedly encountered problems that prevented us from successfully moving forward with the software. Even after deciding not to implement Spruce, we continued to experience billing issues, including being charged for equipment we never received. After many years in business, I understand that not every product is a good fit. However, how a company responds when things don’t work is extremely important. Based on our experience, I cannot recommend ECI or Spruce. I strongly encourage anyone considering ECI to thoroughly evaluate the software and understand all contractual and billing commitments before signing. Pros They promised to integrate our simple manufacturing process, with our sales and accounting needs. However it was not as simple and easy as they showed us in the demos I sat through. Cons We could get through any of the training sessions without finding something that didn’t work so we weren’t able to install their software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Owner Photography ### "Best Business Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2026 Overall I think Spruce is an amazing software, and I recommend it to all business owners whether micro or large Pros I love that I can process payments and I love that it is easy to use. I love the customer support and I can manage my inventory. Team collaboration keeps my team on the same page and it is great value for money Cons I did not quite understand the website creation feature and it took me a while to understand how to create sites Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SD Sara D. Owner Health, Wellness and Fitness ### "Efficient and Good Value for the Money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 14, 2025 I used it for several months in my clinic and felt that the team was good at reaching out to support me in integrating the software. Pros Software was easy to set up and was relatively easy to learn. It enabled more efficient communication and organization. Cons There were some intricacies that required focused learning and took up a little but of valuable time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NS Nick S. President Building Materials ### "Poor Customer Service For A Long Time Client" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 24, 2025 Quite poor. We were a customer of ECI for over 20 years and while they would take our calls and increase our number of licenses whenever we needed to, they would not allow us to decrease the number of licenses when the time came that we no longer needed as many. Pros The product overall has a sleek look that is user friendly. Cons Customer support was quite poor. It took over 6 months to get access to data that we were told we should have immediately. We were able to increase the number of licenses as we grew with employees (for a higher monthly cost!), but when we informed them that we were migrating to a new platform, we were told we could not decrease the number of licenses other than once a year at the auto contract renewal date...which is not expressly written within the contract. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jen S. Kitchen and Bath Designer Building Materials ### "Spruce one step at a time" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2024 I would say using Spruce has been a good experience. Pros What I like the most is how I can search for invoices or product. Cons It is a little bit of a learning curve to learn Spruce. There are so many different ways to do the same thing. I recommend taking notes and referring back to the notes till it is 2nd nature. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WR William R. owner Building Materials ### "Do not buy. Very complicated. Credit card company that you have to use is a disaster" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 August 29, 2023 Not good Pros There is Nothing that i like about spruce. We switched from Quick Books to spruce. Huge mistake Cons Extremely difficult to navigate. Credit card processing is a joke Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 13, 2023 We're sorry to hear you had a bad experience and appreciate you bringing this to our attention. We appreciate any feedback you can provide. Could you please contact your account manager to discuss your issues in more detail? Thank you for your patience. We take customer feedback seriously and regret that you experienced some issues. We hope to have a chance to make this right for you. KA Karen A. Accounting Operations Director Business Supplies and Equipment ### "Best bet for your money" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 21, 2023 Spruce and I have a great relationship. Since 2015 Spruce has been a wonderful partner. Pros The integration and conversion was amazing! Cons I believe the accounts receivable process could me improved. I would love the ability to "undo" Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jordan P. COO Building Materials ### "6 months in and so far, so good!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2023 We have upgraded from QuickBooks POS and we are seeing greatly improved inventory control, prompt invoicing, delivery management and faster "in person" point of sale transactions. Pros Easy point of sale transactions, lots of options for training/classes, Cayan credit card processing integrates well, driver/delivery app was easy to learn and institute, document management is easy and physical inventory/ data entry was a snap. Cons Data conversion could have been a smoother process. Alternatives considered [Epicor BisTrack](https://www.capterra.com/p/247914/Epicor-for-Building-Supply/) Reasons for choosing Spruce Better overall product and a better initial impression. Spruce's sales pitch was more about their features and Epicor's sales pitch was more about bashing other software systems. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LR Lisa R. Treasurer Building Materials ### "If you need supported software, keep looking" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 29, 2023 85/15, 15% good. Pros The software is easy to use and it provides a lot of reports. Cons We are paying in excess of $2100 a month for support that we don't get. Time sensitive issues are not being addressed. The G/L is a big ball of poop and is giving out inaccurate statements. Getting anyone to help has been an epic fail. At this stage of the game, after 4 years of this, we will be switching software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jessica H. Manager Building Materials ### "Do not switch to Spruce" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 16, 2023 It has not been a good experience overall. Support is poor, more senior people, our account manager and their Canadian salesperson have no desire to support us anymore either. Pros There are a few features that are handy and these are the only features they show you in the demos. Document linking is helpful but very clunky. Connecting POs and special orders and importing documents. Cons The POS is very slow and follows no sales logical. Clearly the developers do not understand the end users. Too many clicks to process a sale. The POS often disconnects from our credit card terminals putting us out of business for hours at a time. This happens once weekly, and Spruce Support is not very helpful in ensuring that this does not continue to happen. From the accounting end, we are finding errors in the math with no solutions provided. The statements are very difficult to understand, for all our customers and after having spoken to other Spruce Users they have the same issues. Yet when we asked for a better solution, no progress was made. The customer support is slow and we're often left with "it's just this way" or with no viable solution. We're very unhappy with the software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/218534/Spruce/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Fishbowl vs Spruce](https://www.capterra.com/compare/123794-218534/Fishbowl-vs-Spruce)