# Page 2 | UserWay Accessibility Widget Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is UserWay Accessibility Widget the right Vulnerability Scanner solution for you? Explore 328 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/218549/UserWay/reviews --- UserWay Accessibility Widget 4.9 (328) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of UserWay Accessibility Widget ## Showing most helpful reviews Showing 26-50 of 328 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jake M. Head Web Developer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Overall very happy with this simple but helpful tool." June 13, 2025 4.0 I have just begun using it but plan to enable it on all of our sites once we are able to configure it with our level access account. Pros It's simple to set up and configure and customize. It also helps people that need help on our website! Cons I have had a difficult time reaching out account manager to enable pro through our Level Access account. Once we have that set up I will be happy. Review Source Response from UserWay June 18, 2025 Thank you for your feedback! We're so glad the widget has been helpful and easy to use. We’re sorry to hear about the difficulty connecting with your account manager—our team can absolutely help get your Pro features enabled through your Level Access account. Please reach out to desk@support.userway.org, and we’ll make sure you’re set up quickly! YA Youseph A. Dentist Health, Wellness and Fitness Used the software for: 6-12 months ### "Amazing, easy to use product to enhance patient experience!" September 28, 2025 5.0 Pros I got the UserWay widget because we want to help out all of our patients including ones that are special needs and to make our website accessible to everyone. We get a lot of compliments but we hope that is from all potential clientele. Cons It's really easy to use and I cannot think of a con about the widget. The only con is the price in my opinion. Review Source TP Tiffany P. Owner Creator of Free Speech Social Media Site Platform And Business Directory World Wide Media Production Used the software for: 1-2 years ### "Live Chat Support-\[sensitive content hidden\] was super great!" December 5, 2024 5.0 Very well. No complaints from clients. \[sensitive content hidden\] was a great help in the live chat support!! Pros Very easy to install and use. My clients are super happy Cons The price could be a little less. Other than that there are no complaints Review Source MB Maria B. Attorney Law Practice Used the software for: 2+ years ### "Userway Makes it Easy" April 22, 2025 5.0 I've used userway for years. It's quick, easy to implement and the customer service is FAST if there are issues, which I appreciate. Pros I love that it's easy to implement, the customer service is friendly and efficient, and the translation feature is really great to have on top of the main widget. Cons I don't have anything to say about least liked features. Although with the rise of AI I hope that potentially the pricing of PDF accessibility will become more economical. Review Source EB Emma B. Office Manager Human Resources Used the software for: 1-2 years ### "Easy to use/Great for website access. " October 6, 2025 5.0 Pros Easy to set up and offers a wide array of accessibility for our clients. It is discreet and not over the top on our page. Cons Thers have been little issues with the widget. It operates smoothly. It has been great, we were able to set it up with ease and the price is great. Review Source JH Jessica H. Co-Owner Mental Health Care Used the software for: Less than 6 months ### "Easy to Use and Set Up" November 25, 2025 5.0 Overall it was easy to use and set up. We have heard from clients it is easy to use on their phone and computer. Pros I liked how easy it was to be able to put on our website. Especially for someone who is not tech savvy. It also seems easy and accessible for our clients to use when accessing our website. Cons I have not complaints about UserWay Accessibility. We have not run into any errors on our end that make the product hard to use for us or our clients. Review Source HH Henry H. Project Portfolio Manager Information Technology and Services Used the software for: 6-12 months ### "Easy way to make your website web accessible" April 17, 2025 5.0 Overall, I think UserWay is a great starting point if you want to make your site more accessible without getting overwhelmed. It gave me peace of mind knowing I was taking real steps in the right direction. Pros I found UserWay super easy to set up—it took just a few minutes to get the widget live. The accessibility features are clear and helpful, like adjusting font sizes or toggling contrast, which I imagine would make a real difference for users with disabilities. I also liked that it nudged me toward better compliance without needing to dive deep into code. Cons Some accessibility issues still need manual work or developer help. The AI-generated alt text isn’t always spot-on, especially for more complex visuals. Review Source Response from UserWay April 21, 2025 Thank you for your thoughtful review! We're glad to hear the widget was quick to set up and that the features are making a positive impact. And it's correct that some accessibility issues still require manual remediation. For more complex needs like code-level fixes, we offer Accessibility Audits and Monitoring services that work alongside the widget. Let us know if you'd like help exploring those options! AL Andrew L. eCommerce Manager Apparel & Fashion Used the software for: 1-2 years ### "A fully customizable, legally compliant Accessibility Widget that will keep you covered." December 17, 2024 5.0 Overall I would say that the has been an invaluable part of our eCommerce experience. It allows us to better serve all demographics who may be interested in our product offerings while remaining legally covered. Pros I appreciate the ability to customize the UserWay widget and implement it in a lot of various, intuitive ways. It's an out of the box solution that can cover your ADA needs, while being implemented in a unique and custom way that fits your brand voice and style guidelines. Cons The default implementation of the widget is slightly intrusive and takes up a little bit too much real estate, but UserWay offers many ways to have the widget only triggered when needed, as well as customizing the placement and size of the widget selector. Alternatives considered [accessiBe](https://www.capterra.com/p/212877/accessiBe/) Reason for choosing UserWay Accessibility Widget Userway was a more comprehensive solution that provided a better peace of mind vs other alternatives Review Source LK Lexie K. COO Utilities Used the software for: 6-12 months ### "Great Tool for Accessibility!" June 2, 2025 5.0 Pros The accessibility widget makes it easy for our website to be user-friendly to all people. We have had no complaints! Cons We do not have any complaints about the accessibility widget. It has been working very well for us and we don't have to worry. Review Source RF Rich F. Website Development Manager E-Learning Used the software for: 1-2 years ### "Web Site Development Manager" May 14, 2025 5.0 Great service, takes the hassle out of useability compliance. Online agents are always available and great at answering queries. Pros Ease of use for end user and ease of administration. Cons N/A. We haven't observed anything we didn't like. Review Source Yehonatan E. CEO Civil Engineering Used the software for: Less than 6 months ### "The plugin is the best on the market." April 10, 2025 5.0 I found their plugin through a Google search, the installation is really easy (I used GTM) When I had a misunderstanding and contacted their support, they responded in less than half a minute with patience and kindness. As an engineering consulting firm that also provides accessibility services www.eliav-eng.com I will undoubtedly recommend this plugin to all my clients. Pros A user-friendly toolbar for site users and designed with a high user experience. This free plugin is a huge advantage Cons I found no downside. I believe this plugin surpasses all others. Review Source TP Tejaswi P. Lead Software Engineer Law Practice Used the software for: Less than 6 months ### "Great product and features." March 10, 2025 5.0 It has been a great experience. Being part of the partnership program is an added bonus. Pros The ease of deploying the widget, the features and the ability to manage from the widget itself on a client website, rather than logging in to UserWay to manage the widget, like other companies make you do. The ability to add team members to specific widgets for specific websites is such a huge plus, allowing developers to customize their widget according to requirements, based on their website. Cons There isn't particularly one at this moment. We have deployed the widget to a handful websites so far and we love the product and the pricing. One thing that can be better is the analytics that UserWay use, the website traffic is counted by page visits instead of page views, which can make a huge impact on the billing for some. Switched from [accessiBe](https://www.capterra.com/p/212877/accessiBe/) Pricing and the features offered. Accessibe did not provide features such as manage widget from the widget itself. Review Source SN Sam N. Support Director E-Learning Used the software for: 2+ years ### "A descend Accessibility widget + more with top class tech support" November 25, 2024 4.0 The best part is the technical support Userway have. They are one of the best and tries to investigate and fix issues that are limited to the installed platform. Pros Technical Support was the best thing that I liked about Userway. Their efficiency and attitude to solve the issues reported are much appreciated. Cons Pricing is still a bit on higher side. There are features that we dont use. May be if there are some flexible pricing based on unused / not needed features, it will be great. Switched from [accessiBe](https://www.capterra.com/p/212877/accessiBe/) Cost was high. That was the main consideration when weighing other products Review Source JB Jonathan B. Coordinator Government Administration Used the software for: I used a free trial ### "UserWay is an Indispensable Tool for Users and Web Managers Alike! " November 14, 2024 5.0 Overall, my experience with the UserWay plugin has been really positive. As a web manager and user of our website, I find using the UserWay app on desktop and mobile seamless and really helpful. I always find when another website implements the UserWay widget, it always enhances my experience. Pros Visually, I think the widget is really appealing on our homepage, and it doesn't feel intrusive to your overall experience when interacting with the website, while also providing functionality and accessibility to users. I also enjoy the customization options within the management tab, such as color, icon appearance, and button location. Additionally, the options provided in the trial version of the app go above and beyond some of the other accessibility widgets that we tested. Cons I initially had some trouble successfully signing into the widget on our WordPress site. It said that the user that downloaded the plugin was Team \[sensitive content hidden\], and I was unable to make any changes through our dashboard, and on a few occasions, I got a notification that there was an Account ID Mismatch, which caused us some trouble. Luckily, I reached out to a UserWay customer service representative, and they assisted me in resolving the problem quickly and efficiently. Alternatives considered [accessiBe](https://www.capterra.com/p/212877/accessiBe/) Reason for choosing UserWay Accessibility Widget I preferred the look and usability of UserWay more so than the others that we tested, and the trial version was more comprehensive than other ones. Review Source CB Carlos B. Comunicador Civic & Social Organization Used the software for: 6-12 months ### "Buena atención por el chat" February 24, 2025 5.0 Todo muy bien. Es muy sencilla de usar y es funcional. La implementación en el sitio web es muy sencilla por un código y la atención y pago online es fácil y rapida Pros El widget es muy fácil de usar y es funcional. La atención por el chat es muy eficiente y oportuna, aunque no hablan en español, hoy en día eso no es problema con el traductor. Son muy claros y amables. Muchas gracias. Cons Lo encuentro bien, me gustaría poder entender mejor las estadísticas. Pero realmente es una buena herramienta. Review Source JS Jade S. Marketing Manager Hospitality Used the software for: 1-2 years ### "Great Experience!" March 11, 2025 5.0 Amazing! I highly recommend this and I have also spoke with other neighboring hotels to use this platform for their own websites. Pros How user friendly it is to use! Our guests have that option and it's super accessible and great that it shows up on every page of our website on the bottom corner. Cons Currently, no regrets! It's been a terrific experience and the implementation was seamless Review Source SL Steven L. Principal Marketing and Advertising Used the software for: 2+ years ### "Very Good Service with Very Good Support." November 5, 2024 5.0 Excellent. So much better than their competitors. Pros I used to think that all these widgets were the same, but after trying two of their competitors and being unhappy with their usability and the company's support, I gave UserWay a try. Three years later, I still use them, which says a lot. The other big plus is their excellent support. I have always had a good experience with them if I had an issue. I highly recommend them. Cons I find the pricing delta between their smallest package and the one above it to be too large in price and page views. I wish they had one more pricing tier between the two. That's the only con I have. Switched from [Equalweb](https://www.capterra.com/p/233808/Equalweb/) I did not like the quality or support of their competitors. Review Source RV Rick V. Technology Operations Retail Used the software for: Less than 6 months ### "Great experience and super fast" July 14, 2025 5.0 The experience has been great from the get go, implementation was easy and well explained by the Account manager. Pros How easy it was to install and use. Trying to implement something in house would take a long time and budget, this was such an easy option to use. Cons Not that we can think, overall this was a good experience. Overall this maybe hard for hard coded websites. Review Source DK Daniel K. Wordpress and SEO Specialist Marketing and Advertising Used the software for: 1-2 years ### "Great! With some minor issues" March 17, 2025 4.0 Pros It is very simple to use and really helps the performance of the website! Cons A lot of times there's issues with connecting the correct account or activating the correct licenses for the sites. Makes me then connect with support and takes time out of my day. Review Source Response from UserWay March 18, 2025 Thank you for your feedback! We're thrilled to hear that UserWay has been simple to use and has helped improve your website’s performance. We understand how frustrating account and license activation issues can be, and we’re continuously working to streamline this process. Our support team is always here to assist at desk@support.userway.org, and we appreciate your patience as we improve the experience! KN Kailyn N. Sales and Marketing Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Easy way to make websites more accessible! " May 5, 2025 4.0 Relatively user friendly on the back end, and our customers love how easily it helps make their site accessible. Pros It seamlessly creates a more accessible site for users with various visual impairments. Cons Can be a bit tricky to navigate how to update, but very few complaints. Review Source Bulli Sudhakar P. Technical Engineer Biotechnology Used the software for: Less than 6 months ### "happy user from Abu Dhabi" April 10, 2025 5.0 so far so good. also great support. I have contacted support and they immediately assisted me to resolve the issue. Pros great features and easy to install and use Cons easy to deploy. so many features it is offering in the widget Review Source CJ L. Director, Marketing Financial Services Used the software for: Less than 6 months ### "Simple plugin for website accessibility with responsive and helpful support" July 11, 2025 5.0 The widget is a great addition to any site and support is helpful and responsive. Hard to go wrong with UserWay. Pros Lots of user-driven accessibility tools, which offer utility to individuals who specifically need them but also anyone else who wants to customize their experience viewing a website. Highlighting links, for example, is a tool for everyone. Pretty nifty and reasonably priced for peace of mind. Cons Needed to reach out to support to clear an account ID mismatch issue, but it was a quick fix. Also had a little snag with switching from direct code injection to GTM deployment, so perhaps the instructions could be clearer, but that could also be user error. Review Source AJ Ademir J. Web Developer Marketing and Advertising Used the software for: Less than 6 months ### "Usefull and Interesting Features" June 10, 2025 5.0 It was interesting. Covers many gaps in accessibility on a webpage and is very usefull for people who need it! Pros The variety of options to apply at a website for better accessibility are impressive and very curious Cons Some functionalities break the page like letter spacing or font size, but I think its part of trade-offs for accessibility sometimes Review Source SJ Shawn J. Co founder Insurance Used the software for: 1-2 years ### "My 2 cents" November 28, 2024 5.0 This widget gave me peace of mind, I’m in California and there are small businesses that are getting sued for not having this in place Pros Modern feel and very intuitive product, and I feel that is is easy to use for people that come to visit our website Cons Nothing really, really great product. Maybe adding more graphics Alternatives considered [accessiBe](https://www.capterra.com/p/212877/accessiBe/) Reason for choosing UserWay Accessibility Widget Felt that it is more professional and intuitive Review Source BL Becca L. Global Head of Marketing Human Resources Used the software for: 6-12 months ### "Userway Makes it Easy" November 25, 2024 5.0 Pros Quick, simple and user friendly. Accessibility shouldn't be an issue in this day and age, and Userway makes it easy. Cons Placement on mobile - it an be difficult to navigate the best placement of the widget Icon on mobile interface Review Source Response from UserWay December 2, 2024 Thank you for your thoughtful review! We're so glad UserWay has made accessibility quick and easy for you. We understand the challenge with mobile widget placement, and our team is constantly exploring ways to improve the experience. If you’d like assistance customizing the placement, our support team is here to help! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.