# SPConnect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SPConnect the right Field Service Management solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/218615/Connect-Software/reviews --- SPConnect 4.7 (14) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SPConnect Ease of use 4.6 Customer Service 4.9 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer VP of Service Facilities Services Used the software for: 2+ years ### "Great Sales Tool" April 17, 2021 5.0 Connect Software has been a great addition to our organization. The customer support team is friendly and responsive. I couldn't ask for a better group to partner with. Pros Connect Software allows us to manage our current customers and prospects better. Project agreements can be generated easily from anywhere and have allowed us to get proposals to customers faster. Service Agreements start with entering the equipment inventory, which allows us to manage that piece of equipment all the way through its life inside an agreement. We also use the equipment inventory to upload photos to highlight equipment to a customer during the sales process. One of the best benefits in addition to faster proposal delivery is the quality of the documents created. Connect generates high-quality, professional documents for every stage of a Project or Service Agreement. Cons I wish they could take over my operations software next! I'm told it is in development. Review Source MB Michael B. Project Sales Facilities Services Used the software for: 2+ years ### "Best software I've used. Speeds up the sales process 10 fold. " April 13, 2021 5.0 This software has been a game changer in the HVAC market, the speed and easy of producing a proposal for repairs, project, and maintenance. Always having the customers information at your finger tips has been great for business. Also, being able to track sales leads, sales activity has increased sales and the probability of closing a sale. I know there is details I missed about the things Connect Software does, I would high recommend this product to anyone in the industry! Pros First thing I like most of all would be the speed at which I can produce a well laid out, details proposal and agreements. The next would be the easy of access to all the information that is store for each and every customer in the database. I can log on to the website any where at any time and look at a customers equipment list, repair quote, project proposals, etc.., and relay that information over. Cons That this software wasn't available soon! Honestly, the only issues I have with the software is during updates. Sometime following an update the system has one or two items that need to be fixed, but they are minor issues that are fixed promptly. We have never lost any information that was enter during an update. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) The older software couldn't keep up with the evolving industry, customers need information a nd work to be handled fast then ever nowadays. Review Source GS Guy S. Business Development Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Less stress" April 29, 2021 4.0 Using it daily to keep track of leads / write proposals Pros The proposal writing aspect of this is making my job a little easier Cons Good program, just took some getting used to Review Source Response from Service Professionals May 3, 2021 Thank you for the review, Guy! CJ Carl J. Principal / President Facilities Services Used the software for: 1-2 years ### "Connect Software review" April 20, 2021 4.0 The reviewing of the sales proposals have reduced my time since the pricing structure is basically untouchable by the sales people. Pros Overall the concept is the greatest, it has a vast amount of data spread throughout the entire package. Cons For our business, we offer other services that are not listed so to consolidate them all to one is a big undertaking. Small bugs that pop up from maybe not testing before pushing the update(s). It would be wonderful to know a head of time when the updates were happening. Reason for choosing SPConnect ESC was in the mode of forcing everyone to the cloud based side but they did not carry the ESC box over with it. This made it very hard to integrate. Microsoft Dynamics GP was worse on the accounting side. Review Source Response from Service Professionals April 22, 2021 Thank you for the feedback, Carl! As one of our BETA testers, you certainly had your share of issues to report. We sincerely appreciate your partnership and look forward to witnessing your continued success! SO Stephen O. Chairman Professional Training & Coaching Used the software for: 2+ years ### "Increased sales" May 4, 2021 5.0 Great customer support, easy to use, and is a software that continuously enhances it's features and benefits. Pros The depth of live data used to simplify and customize complex solutions for the customers. The program increases the productivity of the sale team by streamlining the sales process and producing professional materials for the customer engagements. Cons The 2021 upgraded version is much faster and easier to use, learning the new program updates (of any software) can be a challenge - but it was worth it! Reason for choosing SPConnect Connect is a digitized version of proven best practices used to grow HVAC service company's for decades. The proven process, technology, support and training are specifically designed to met the needs of our associates and company. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) The depth of applicable data and customization available. Review Source Response from Service Professionals May 6, 2021 Thank you for the review, Stephen! MT Martha T. Contract/Project Administrator Construction Used the software for: 1-2 years ### "Beta Tester" April 29, 2021 4.0 Connect is going to allow us to use one software platform instead of the three we use right now. We are going to have better reporting tools on contracts and on the overall customer which is going to be a huge bonus! I look forward to everything that Connect is going to offer! Pros I like the ease in which you can move around the software and that all customer information is in once place. I have really enjoyed being a part of the implementation team and the quick turnaround times when we do come across a problem. The customer service team is always available and a joy to work with! Cons At this time, my least favorite item is the dispatch portion (which is still being developed). I feel once we're fully up and running, and with a few tweaks, this will also be a great tool! Review Source Response from Service Professionals May 3, 2021 Thank you for the review, Martha! And thank you for being our dispatch guinea pig as we work to build the perfect product! RP Robert P. DFO Group Manager Construction Used the software for: 2+ years ### "Review Connect Software " April 14, 2021 4.0 We are able to generate more proposals in a shorter period of time an dare able to close more sales Pros The system is very easy to use. We were able to train our reps on the system in a very short period of time. They were generating professional quotes in a consistent format with in an hour or two of being introduced to the product. With the sales leader board I am able to easily manage activity and I have the information needed to provide reports to the leadership team Cons Overall, I am happy with the product. Unfortunately it does not communicate with the existing antiquated operational system the company is presently on so we are required to make double entries. The migration under the new platform was not as smooth as I had hoped it would have been but when issues were noted the support team was very responsive. Review Source MM Michael M. VP Construction Used the software for: 1-2 years ### "Great for HVACR Service teams" June 8, 2021 5.0 Pros Connect is tailored for our use as an HVACR service provider that needs both closely track the many leads and proposals generated by our sales development team, as well as organize and manage the relationships with our current client base. Being able to handle the entire sales process from lead generation all the way through to the booking package limits the amount of paperwork and streamlines the sales process so our team can focus more of their time on generating more leads and contacts. The fact that it is built with all the industry terminology, data, and other specifics for our industry allowed for quick implementation. Cons As a software platform that is being enhanced and expanded, the typical bugs can be expected and seen at times. Support team has been excellent at following up and resolving in reasonable amount of time and with good communication though which is helpful. Review Source EH Emma H. Customer Success Manager Facilities Services Used the software for: 6-12 months ### "Commercial Based Software " April 29, 2021 5.0 Pros This software has provided our 18 member companies a product dedicated to commercial based companies compared to the other product's available in the market which are tailored to residential companies. It has increased sales productivity with it's ease of use and onboarding process. I have heard nothing but positive feedback from our members that have made the switch to this software. Cons From what we hear from our member companies, they want it to be the complete package of sales and operations. The operations piece is in the works but not released yet, so we get a lot of impatient inquiries. Review Source Response from Service Professionals May 3, 2021 Thank you for the review, Emma! BC Brittany C. Business Development Construction Used the software for: 6-12 months ### "Connect Software Review" April 29, 2021 5.0 I started using the program during the trial and since then things have come full circle. The program is easy to use once you understand it and keeps all of your information in one place. This program can be very beneficial for your team to be able to see what everyone is doing. Pros Once you learn the program it is really beneficial to your team. I like the formality of the proposals once they are uploaded. The program is easy to use. Cons Just like everything it takes time to learn and understand how things work. I wouldn't necessarily say it's a con, because anything that is new needs learned and practiced. Review Source Response from Service Professionals May 3, 2021 Thank you for the review, Brittany! DS Drew S. Maintenance Sales Rep Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Perfect software for Mechanical contractors" April 29, 2021 5.0 I came from a large company and really needed something to use like this. The original system we used was a binder and it took a lot of time to price. Since my initial training, I have been all over the system, and love the ease of use and reporting. Pros The ease of use and implementation from equipment input to pricing and agreements, truly seamless. I think everyone can benefit from this software. Cons Just originally felt like the equipment that was in the system was geared for the south. However, all I had to do is ask support and they added what I wanted into the system. Review Source Response from Service Professionals May 3, 2021 Thank you for the review, Drew! GW Gamble W. MSR Construction Used the software for: Less than 6 months ### "Good stuff" November 8, 2021 5.0 It's great! I can't imagine any other program being as easy to use as Connect. Looking forward to seeing what comes next :) Pros It makes generating contracts and proposals really easy. Cons Some of the quirks are frustrating, but nothing major. For example, identifying who the authorized signed is but having them show up on the document as "undefined undefined" instead of their name. Review Source CS Cindy S. Owner Management Consulting Used the software for: I used a free trial ### "Excellent Company, Leadership, Brand and Product" May 15, 2021 5.0 We are thrilled with Connect Software and the support team as well. Having met and gotten to know \[SENSITIVE CONTENT HIDDEN\], we love their overall vision, too. Pros This software as easy to learn and implement, and it has saved us so much time compared to our previous methods - it also offers numerous ways to analyze the data and we are seeing our business so much more clearly, with actionable ways to grow. Cons That it wasn’t here sooner! We have found the on boarding to be fairly minimal and pain free. Review Source Response from Service Professionals May 18, 2021 Thank you for the review, Cindy! MN Michael N. Vice President Construction Used the software for: 6-12 months ### "Complete Product" April 29, 2021 5.0 This software provides a very methodical strategy to organizing and selling service agreements. Customer support is very responsive and questions and problems were answered quickly. Pros I particularly liked the multiple adjustment options to cater to our own business. Versatility and structure are the top features this software offers. Cons Mobile App still needs some work. Sometimes the webpages are slightly slow to update. Review Source Response from Service Professionals May 3, 2021 Thank you for the review! Updates to mobile app coming your way soon! 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