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Showing Most Helpful
Showing 9 of 9 reviews
"Simple and straightforward sports registration system"
Overall: The Citrus team is exceptional to work with and support is better than any other software I have used They are willing to accept feedback and build new features that improve our business
Pros: Lets us offer memberships which is a big part of our business Provides an amazing parent experience when placing registrations Email marketing is cost effective and allowed us to cancel Mailchimp
Cons: They don't have every single possible feature imaginable, they do what is most important and do it very well.
Vendor Response
"User friendly and responsive service"
Overall: Citrus has been great for our company because the staff are extremely accessible and easy to reach, even when we are not in the same time zone, they get back to us as soon as possible. The interface is so user friendly that it is a dream to use in comparison to other programs such as website builders or email marketing tools. Parents can can access their receipts for tax purposes through their own personal accounts so we are not tasked with the extra work of creating receipts for them for the programs they register for. The automated feedback emails are also helpful for planning future programs.
Pros: Citrus is very user friendly and easy to navigate for anyone using the system. Everything is laid out so that key information and links can be found quickly and it works well on mobile phones as well so I can quickly change info about an event when on the go.
Cons: There were some glitches early on when using the marketing feature but those problems have been resolved. I would also like if it were possible to turn off the feedback for certain events.
Vendor Response
"Tremendous experience"
Overall: Has helped us increase our sales of our club
Pros: The flexibility that our customers have in signing up for our training sessions has improved their experience
Cons: Nothing to note at this time. They have been responsive to our requests
Vendor Response
"Citrus is dialled"
Overall: Overall a very positive experience, and the team that runs Citrus is always great to deal with.
Pros: Very easy platform to learn & use, really effective for managing our summer camp. It reduced manual administrative work by a noticeable margin once we implemented it.
Cons: The cost is fairly high, which is not ideal for small programs without a huge budget.
Vendor Response
"Citrus Review"
Overall: Citrus has made our day to day operations and overall efficiency improve tremendously. Hard to use any other system once you use this one.
Pros: Citrus is a smooth system, that is easy to navigate and operate. We are able to set up our registrations & price points for over 30 teams in no time at all. We love the ability to do this quickly and integrate it with our website. Their support staff is also the best I’ve worked with by far! Any question or request is responded to & looked after immediately. Can’t say enough how efficient & professional they are.
Cons: In our experience, the system can be slow at times when we have two active users at the same time or during times of high activity.
Vendor Response
"Great Registration System"
Overall: [sensitive content hidden] and the crew as always quick to respond and deal with any issues arise. We have been in great hands since the day we started with Citrus 3 years ago.
Pros: Citrus is super user friendly and easy to navigate. It allows us to process payments and issue refunds with a few clicks of a button. We enjoy that it sends out emails for feedback following our events and keeps statistics on that feedback.
Cons: Having to enter health card numbers to register. I wish we could have this removed. From our understanding we aren't supposed to collect those numbers by law in our province.
Vendor Response
"Great Software"
Overall: Our experience with Citrus was seamless and really helped our business take of. If we ever had a problem, customer support was immediately available and solved it!
Pros: Citrus is extremely customizable and offers a great/easy to use interface!
Cons: Nothing - great program and great team behind it
Vendor Response
"We LOVE Citrus!"
Overall: We use to struggle with our registration process and started getting complaints. Once we implemented Citrus, it was such a game changer. [sensitive content hidden] and [sensitive content hidden] have been great to work with and we appreciate everything they have done for us.
Pros: Simple to use for both the internal staff and customers!
Cons: Nothing...It's awesome! I would highly recommend this product to anyone.
Vendor Response
"100% recommend."
Overall: I had Matthew working with me and he was absolutely amazing. Very patient and always attentive with any questions I had.
Pros: Very simple and easy system to learn. Great for small business and private coaching.
Cons: Not being able to take attendance for our sesssions.
Vendor Response