--- title: "Security Center Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Security Center Software - reviews, pricing plans, popular comparisons to other Physical Security products and more." source_url: "https://www.capterra.com/p/218646/Security-Center/" page_type: "product" language: "en" --- # Security Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Security Center ## What is Security Center? Security Center is the unified security platform from Genetec that blends IP security systems within a single intuitive interface to simplify your operations. From access control, video surveillance, and automatic license plate recognition to communications, intrusion detection, and analytics, Security Center empowers your organization through enhanced situational awareness, unified command and control, and connectivity to the cloud. ## What is Security Center used for? [Physical Security](https://www.capterra.com/physical-security-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Security Center?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.genetec.com/&name=Security Center) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Security Center 4.0 (4) VS. [4.4 (80)](https://www.capterra.com/p/147599/Resolver/reviews/) Starting Price Contact vendor Starting Price $10000 Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (4) Ease Of Use 4.4 (54) Value For Money 4.0 (3) Value For Money 4.5 (40) Customer Service 4.3 (3) Customer Service 4.6 (46) ## Security Center alternatives Highest Rated [4.9 (24)](https://www.capterra.com/p/181579/Guardhouse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Brivo Access](https://www.capterra.com/p/234450/Brivo-Access/) [4.3 (54)](https://www.capterra.com/p/234450/Brivo-Access/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234450/Brivo-Access/) [RemoteLock](https://www.capterra.com/p/266951/RemoteLock/) [2.7 (19)](https://www.capterra.com/p/266951/RemoteLock/reviews/) Starting price $72.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 37% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/266951/RemoteLock/) ## FAQs about Security Center Features and Usability ### What are the key features of Security Center? Security Center offers access controls and role-based permissions, single sign-on, and user profiles for identity management. It also includes visitor management, visitor registration, badge management, incident and investigation management, alarm management, real-time monitoring, alerts and notifications, audit trail, customizable reports, and third-party integrations. Getting Started and Support ### What training and onboarding options does Security Center offer? Security Center provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does Security Center offer? Security Center provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback is available for support topics, so support experience, response times, and helpfulness cannot be summarized from user comments. ## Features AI summary Based on 266 Physical Security reviews Capterra reviewers highlight these as the features buyers value most when choosing physical security software: - **Security Management** (**51%** of reviewers rated this feature as critical) - **Employee Management** (**50%**) - **Access Controls/Permissions** (**54%**) Security Center supports **Security Management** and **Access Controls/Permissions**, so teams can oversee security operations and control who can view or manage sensitive areas and system settings. However, it does not include **Employee Management**. Instead, it offers other important capabilities that reviewers also value, including **Real-Time Monitoring** (**60%**), **Historical Reporting** (**48%**), and **Visitor Tracking** (**43%**). These features help businesses monitor activity as it happens, review past incidents, and keep better records of site access, providing teams with clearer visibility and stronger day-to-day security oversight. Security Management 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage and control the security aspects of an organization's digital assets, resources, and operations Access Controls/Permissions 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Real-Time Monitoring 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Investigation Management 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Oversee people and resources to carry out an investigation Multi-Location 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage and support multiple locations Safety Incident Management 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track, report on and implement actions pertaining to physical safety at the workplace Security Center 25 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alarm Management: Configure and receive notifications when something is out of order - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Badge Management: Create, manage, and print wearable badges - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Event Management: Schedule and manage the logistics of activities and other gatherings - Historical Reporting: Information, data and reports that are being tracked over time - Investigation Management: Oversee people and resources to carry out an investigation - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Multi-Location: Manage and support multiple locations - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Security Management: Manage and control the security aspects of an organization's digital assets, resources, and operations - Single Sign On: Allow users to access multiple services after entering their login credentials once - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Profiles: Profiles of users providing basic information - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Visitor Tracking: Track visitors and purpose of visits --- Features 4.0 (4) 4.0 Based on 4 reviews ## Pricing Value for money 4.0 (3) Value for money 4.0 (3) 4.0 Based on 3 reviews ## Support, customer service and training options Customer Service 4.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (3) 4.3 Based on 3 reviews ## User reviews Overall rating 4.0 Based on 4 reviews Filter by rating 5(0) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JA Jason A. Commander Law Enforcement ### "A Good Unified VMS Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 10, 2026 Overall I’ve been pretty happy with it, as it has allowed us to unify several different types of cameras into one searchable database. Pros Security Center is a one stop shop for video controls, license plate reader data, analytics, and access control. I have never received any formal training, but as one of our administrators, it has been very simple to navigate without formal training. Cons The two negatives I can think of are the initial upfront cost and the complexities with the initial set up of our system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Office Administrator Facilities Services ### "All-in-one security system that’s powerful but takes time to learn" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 31, 2025 Overall, I’ve had a good experience with Genetec Security Center. It’s dependable, well-designed, and makes day-to-day security management smoother once you’re familiar with it. It takes some patience in the beginning, but the reliability and centralized control make it worth it in the long run. Pros Genetec Security Center is a really solid platform if you need everything connected in one place. It’s great having video surveillance, access control, and alarms all managed through one system instead of jumping between different programs. It’s reliable, has strong security features, and once you understand the layout, it’s easy to monitor and respond to things quickly. Cons It’s definitely not the easiest system to learn at first — there’s a lot to take in, and it can feel a bit overwhelming for new users. The setup and licensing costs are also on the higher side, so it’s probably better suited for larger operations. I’ve also noticed that performance can depend a lot on your hardware setup. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EM Edward M. General Manager Events Services ### "Easy to use security camera monitoring platform with robust features!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 14, 2025 Use it daily to assist in monitoring our security camera feeds, using various types of views for both inside and outside our venue. Allows us to monitor multiple angles and camera positions simultaneously on a single monitor view. Pros Allows for a streamlined and integrated security camera monitoring platform, for both realtime and recorded content review and management of large and diverse venues & spaces. Cons Some of the lookback functionality of stored security footage can be a bit delayed depending upon your connection speed and other system bandwidth, but overall not a major concern. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JN Jessica N. Access control technician Security and Investigations ### "Quick to learn and use " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 15, 2023 Pros The badge management is the best feature for security purposes. You can add access, a pin needed or other information as well. Cons The user interface is a bit odd at first. It can be a bit confusing to start. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.