# Routespring Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Routespring the right Travel Management solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/218766/Routespring/reviews --- Routespring 4.7 (55) [View alternatives](https://www.capterra.com/p/218766/Routespring/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Routespring Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews DP David P Program ManagerInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “Having all my past and upcoming bookings in one place makes it effortless to reference details when I need them.“ June 2, 2024 KS Keith S Battalion SupervisorInsurance, 201 - 500 employeesUsed the software for: Less than 6 months. “Many times, I have had to go onto the airline website directly and make the reservation because I knew another flight time was available that your website was not showing.“ November 17, 2022 Adriana Eliza M diretoraConsumer Goods, Self-employedUsed the software for: Less than 6 months. “I liked most was the practicality of using the platform, as well as the various options to better organize a trip“ April 1, 2025 JC Jolene C Logsitcs TechInsurance, 51 - 200 employeesUsed the software for: 1-2 years. “I dislike that some flights that are available on the website airline don't show up on the routespring options“ November 14, 2022 Dev V ctfOnline Media, 51 - 200 employeesUsed the software for: Less than 6 months. “The ease of use and streamlined travel booking process are fantastic.“ July 26, 2025 JJ Jay J CSMMarketing and Advertising, 201 - 500 employeesUsed the software for: 6-12 months. “sometimes it does have issues with how names are showing up on the ticket.“ November 14, 2022 Adriana Eliza M diretoraConsumer Goods, Self-employedUsed the software for: Less than 6 months. “In general, the platform meets all demands, with ease and practicality, in a simple way“ April 1, 2025 MZ Martha Z Sales MerchandiserTobacco, 51 - 200 employeesUsed the software for: More than 2 years. “Sometimes you cannot find a Rent-A-Car place because of the addresses it's hard to figure out sometimes if a Rent-A-Car place is inside the airport or outside the airport and some smaller locations“ July 19, 2021 ## Showing most helpful reviews Showing 1-25 of 55 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Limus W. Traveling Writer Writing and Editing Used the software for: I used a free trial ### "Makes It Easy to Book Room on the Go" April 30, 2021 5.0 Pros My biggest issue at the time was basically not being able to book on the move using my phone. And, many times, being that I have an Android, I ran into even more complications and issues with on-the-go booking. Their app eased my mind tremendously, and after downloading it even if I had any issues customer service was always there and easy to talk to I book travel in a snap now, and I owe it all to Routespring. Cons Nothing. I haven't found any issues thus far. Review Source Response from Routespring July 30, 2021 Thank you for taking the time to post a review. We are glad to hear about your great experience in using our product & service. JG Jennifer G. Director Financial Services Used the software for: 1-2 years ### "You are on your way to the top!! A+++" May 15, 2025 5.0 I'm giving it 5 stars anyways. I'm very pleased at the company it came in very handy and quick and effective Pros I really love this company , it came with its A game right off the bat. The response time is impeccable and they handle it very efficiently Cons The only issue I ran into was the check in at the hotel. There was a misunderstanding about having to card to them when we got there or not Alternatives considered [STACK](https://www.capterra.com/p/147181/STACK-Takeoff/) Reason for choosing Routespring Great customer service teams. No lag time . Issues solved within minutes every time. Simple to set up Review Source GD Glenn D. Field sales Tobacco Used the software for: 1-2 years ### "E-Cig " August 12, 2021 3.0 Pros This software is mediocre at best. I believe the ratings on their hotels or way off and also the car rentals could be better Cons Hotel ratings they need to do for the check ups with this hotel chains. Review Source Response from Routespring August 20, 2021 Thank you for taking the time to post a review. We appreciate your feedback as it helps us continue to improve our product & service. We're sorry you found our hotel ratings were off. One of our product experts will reach out to you to understand any specific case you are referring to. We appreciate your patience while we work on this. SG Samuel G. Senior Manager, Retail Operations Tobacco Used the software for: 1-2 years ### "Routespring Admin Review" August 11, 2021 5.0 Easy to use and manage. Simple price control and approval system. Consistent communication. Pros Great Customer Service and Account Management. Able to make changes a process updates on short-timelines. Competitive rates and consistent communication on how to bring costs down. Cons Reporting can be improved, but any requests we have made on this front have been quickly implemented or fixed by their product team. Switched from [Navan](https://www.capterra.com/p/169591/TripActions/) At the time Trip Actions did not have sufficient price controls or out of policy approval process for us to continue using them. Review Source Response from Routespring August 20, 2021 Thank you for taking the time to post a detailed review. We are glad to hear about your great experience in using our product & service. TS Travis S. Financial Analyst Education Management Used the software for: Less than 6 months ### "Ease of use and Problem Solver" August 1, 2022 4.0 It has been great. There were features implemented to meet our needs and Anup is a great problem solver to meet the customer needs. Pros The software meets the needs without being overly complicated and is easy to use. Some other platforms we tested had fancy features that complicated the booking and ended up causing errors Cons Sometimes options are not found, but customer service is always able to resolve.... but you don't always want to reach out to customer service Reason for choosing Routespring Simplicity Switched from [Perk](https://www.capterra.com/p/171040/TravelPerk/)[Navan](https://www.capterra.com/p/169591/TripActions/) Platforms were too complicated and didn't have what we needed Review Source Response from Routespring December 13, 2022 Thank you for taking the time to post a review. We are glad to hear about your great experience in using our product & service. MF Matt F. CFO Computer Software Used the software for: Less than 6 months ### "Extremely easy to implement and can start to book travel within minutes." November 5, 2021 5.0 Pros It was very easy to get started with Routespring. There were no unneccessary phone calls or demos. I quickly setup the policy and invited users, and they were able to book travel immediately. Cons Since we have been using Routespring, they have added several new features. When we first started with them, there was not an option to book travel for a teammate. Routespring quickly added this feature which was important and useful to our Company. Reason for choosing Routespring We chose Routespring because we could start to use it immediately. Review Source Response from Routespring November 8, 2021 Thank you for taking the time to post a detailed review. We are glad to hear about your great experience in using our product & service. Dev V. ctf Online Media Used the software for: Less than 6 months ### "Review for Routespring" July 26, 2025 4.0 My overall experience with Routespring has been very positive. It's a reliable platform that makes handling company travel much less of a headache, offering good value and excellent customer support when needed Pros The ease of use and streamlined travel booking process are fantastic. It genuinely simplifies managing business trips. Cons While generally great, the expense management features could be a bit more intuitive for quick reconciliation. Review Source VR Verified Reviewer diretora Consumer Goods Used the software for: Less than 6 months ### "a great platform" April 1, 2025 5.0 In general, the platform meets all demands, with ease and practicality, in a simple way Pros I liked most was the practicality of using the platform, as well as the various options to better organize a trip Cons rigid development plan with no possibility of stops that are not in the program Review Source MT Miguel T. Freelancer Consumer Goods Used the software for: 1-2 years ### "Amazing " June 10, 2021 5.0 It helps me manage my travel more efficiently. Pros It automatically does a lot of stuff and I don’t have to worry about many small things. I automatically see what I’d prefer most on the top. My expense receipt is automatically submitted to my account. If I have any unused travel credits, it will automatically apply those to my next flight without me having to remember. That’s just best for me. But over all I think has a lot of potential Cons I can’t think of any. It's a very charming product and service. Review Source Response from Routespring July 30, 2021 Thank you for taking the time to post a review. We are glad to hear about your great experience in using our product & service. Nicholas W. Content Specialist Online Media Used the software for: Less than 6 months ### "Great service and intuitive platform" September 27, 2021 5.0 It has been very relaxing and cost-effective to use Routespring Pros The software makes traveling easy because of the personalized assistance. Cons I do not have a negative thing to say about the platform Review Source Response from Routespring November 8, 2021 Thank you for taking the time to post a review. We are glad to hear about your great experience in using our product & service. RH Ronald H. Owner Hospitality Used the software for: I used a free trial ### "Easy and Effective" May 23, 2025 4.0 At the beginning I couldn't figure it out but then got the hang of it and it became more useful as I learned. Pros I liked most the integration with my databases. That was mainly the reason for my liking Routespring Cons I really don't have any complaints about Routespring. I think it is pretty effective and very easy to use. Review Source CP Catherine P. Marketing Associate Non-Profit Organization Management Used the software for: Less than 6 months ### "Excellent Experience - Highly Recommend!" August 4, 2022 5.0 The best part about Routespring is the people who work there. The Customer Service we received was A+. Definitely some of the best customer support I've personally ever experienced in any industry. We cover travel costs for the presenters and rare disease patients who attend our annual Conference, and these attendees are spread across the U.S. and Europe. We came to Routespring after another agency completely dropped the ball on setting up our account, and we were panicking about what to do as the clock was ticking on rising flight prices. \[SENSITIVE CONTENT\] and his team quickly picked the ball up and made a touchdown - they solved a problem that had nothing to even do with them and made it an amazing and easy experience for all of us as well. Many of our guests are not tech savvy, but there was always a friendly rep there to help guide them through anything they didn't understand. And their response time for our guests who had questions was phenomenal, even on the weekend. Plus they tweaked a few things on the backend to help customize the service to our needs. And their selection of airlines is very comprehensive - everyone who booked got to fly on their preferred airline, and all ticket prices came in under our budget. We've been telling everyone about how easy this platform is to use but, more importantly, how wonderful the staff is to work with, and we will continue to do so. Pros The software is very easy to use and it's wonderful to book travel all in one place instead of dealing with receipts and reimbursement. We had a credit line and a credit card on our account to ensure those booking were covered. It has every report you'd ever need to pull, and three different ways to export them. The dashboard is very helpful to check in the morning as well to see where you are at within your budget and who has booked/still needs to book. Cons It wasn't super intuitive where to go once you created your account to start booking. It is also definitely made for companies. When our Conference guests were booking tickets for themselves and their spouse together, they had to find their spouse's name under "employee" - this was absolutely no big deal, but would have been nice if it was customizable. Review Source Response from Routespring December 13, 2022 Thank you for taking the time to post such a detailed review. We are glad to hear about your great experience in using our product & service. JC Jolene C. Logsitcs Tech Insurance Used the software for: 1-2 years ### "Saves our company so much time" November 14, 2022 5.0 Pros This 24 hour travel booking software saved our company so much time with booking! We are able to easily book hotels, rental cars, and one way and round trip flights on one dashboard. All of our expenses are in one place and we are saving so much money on cancelled flights with the travel credit option Cons I dislike that some flights that are available on the website airline don't show up on the routespring options Review Source Response from Routespring December 13, 2022 Thank you for taking the time to post a review. We are glad to hear about your great experience in using our product & service. LG Les G. Digital Designer Design Used the software for: Less than 6 months ### "You need this software for your travels! " May 9, 2021 4.0 I feel Routespring has listened to travelers and businesses that need a simple but intuitive travel site that saves me money. My plans change often and I’m glad Routespring finds me good travel options for last minute bookings. Oh - and there’s a way to easily export my travel to import into my Expensify app. I’m a digital designer - and I like the interface and dashboards. Provides the travel info I usually need and actually walks me thru the booking process easily and fast. Recently started using this site and I have already passed it onto my colleagues for their company travels. Thank you Routespring! Pros I keep my eye open for new, well-functioning and easy-to-use travel site. Routespring caught my eye - and I’m ever so glad I stopped to use it. You need to use this too! Traveling a lot over the past couple of years to see digital and design clients across the US…I always have to fight the big name, but over-idealized travel sites. Since many are owned by the same group..there is not competitions and no big reward for me. So I have no further interest in ever using them again. Routespring lists the key information (and not pushing a ton of ads and info I don’t need to buy or need to see). During the pandemic Routespring kept the database full of hotels listing their precautions and what I need to do as a traveler. Routespring gave me reassurance I was booking at a safe a hotel. It’s more than efficient. The desktop and mobile apps are are simple and effective. The real price is listed (and not hidden or change the moment I click into the page like so many others to). Cons Well, don't have any yet. It's actually really good business travel software. Review Source Response from Routespring July 30, 2021 Thank you for taking the time to post a review. We are glad to hear about your great experience in using our product & service. ON Olivia N. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Never have to worry with routespring " September 26, 2021 5.0 To have someone take care of my travel while I'm busy getting new business for the company. Pros As a marketing professional, I often travel to attend trade shows, which always makes me tired and drains me out. In such cases, before using Routespring, it used to become a very frustrating experience to deal with airlines & hotels in case of travel disruptions. Routespring’s app & travel support make it so much easier for me that I don’t have to worry about such things anymore. It’s a peace of mind! Cons We use slack for internal communication. It would be great to see travel notifications on slack. Review Source Response from Routespring November 8, 2021 Thank you for taking the time to post a review. We are glad to hear about your great experience in using our product & service. TN Thomas N. Field Sales Representative Consumer Goods Used the software for: 1-2 years ### "Best in class" July 16, 2021 5.0 Support staff always comes through Pros Ease of booking; awesome support; good coverage on drilling down to details of itinerary Cons I can't think of anything. Features fit perfectly with our needs Review Source Response from Routespring July 30, 2021 Thank you for taking the time to post a review. We are glad to hear about your great experience in using our product & service. TR Tanner R. Firefighter type-2 Insurance Used the software for: Less than 6 months ### "Routespring for travel " November 8, 2022 5.0 Pros The ease of use when it comes to putting in frequent flyer numbers and known travel numbers makes it so I don’t have to worry about remembering to put them in every flight as well as seat preferences. Real time alerts on booking and flight delays is very convenient. Cons No major issues with the software that didn’t turn out to be user error. Review Source Response from Routespring December 13, 2022 Thank you for taking the time to post a review. We are glad to hear about your great experience in using our product & service. SM Scott M. Firefighter Insurance Used the software for: Less than 6 months ### "Review" November 18, 2022 5.0 They were very responsive and accommodation when I needed to change to a different time/ day Pros Easy to use. I could see the cost of flight, and request changes. Cons Nothing. It was easy to navigate and use. Review Source Response from Routespring December 13, 2022 Thank you for taking the time to post a review. We are glad to hear about your great experience in using our product & service. TM Tyler M. Firefighter Human Resources Used the software for: Less than 6 months ### "Great Service!" November 17, 2022 5.0 Pros What I love most is the customer service, they were really responsive Cons Worked just fine for me, no problems. All the booking and trip information I needed. Review Source Response from Routespring December 13, 2022 Thank you for taking the time to post a review. We are glad to hear about your great experience in using our product & service. DP David P. Program Manager Information Technology and Services Used the software for: 6-12 months ### "Enhanced travel productivity" June 2, 2024 5.0 Having all my past and upcoming bookings in one place makes it effortless to reference details when I need them. Pros It stores my passport details securely, meaning one less thing to remember when filling out booking forms. Cons A visual itinerary builder with a drag-and-drop interface would make planning complex trips more intuitive and fun. Review Source SK Scott K. Merchandising Rep Tobacco Used the software for: 6-12 months ### "Routespring does it all!" August 11, 2021 5.0 It's one of the best booking apps I've ever used. Expedia was the booking app I used in my last position and I do find their app to have more options, and is prettier to look at, however, they do not offer the exceptional service Routespring provides. I find it very practical and makes the overall job of making reservations very convenient. Pros Ease of use and basic functionality. You don't need to do much to access any of the booking options. How quickly the the third party is able to get the reservations you need to continue with your job. I know this may not pertain to the actual software itself, but the customer service agents are fantastic! I've gotten responses from them very late in the day and I'm so thankful they're available for me. Their response time is excellent and the information/changes they provide are crucial for making my job manageable. Thank you again for all that you do. Cons Lack of options for hotels. I stay at chain hotels whenever I can. There were several hotels in the area not available on the app but are available in other areas. I would also like a feature to allow quick access of favorite airports/rental car companies. It would be nice not having to type in the same location, find the same rental car, and rebook every time. If I could tap a screen similar to food ordering apps, and be brought right to the booking screen, that would save some time. Review Source Response from Routespring August 20, 2021 Thank you for taking the time to post a review. We are glad to hear about your great experience in using our product & service. Thank you for sharing a suggestion on having a feature to quickly access favorite destinations and/or rental locations. We are adding this to our roadmap and update you when this feature goes live :) VR Verified Reviewer Admin Banking Used the software for: 6-12 months ### "double thumbs up" August 5, 2021 5.0 I use Routespring to find my travel options effortlessly. Pros I frequently travel to visit potential clients and customers to gather and analyze their technical requirements. I find Routespring's product very user-friendly, especially in terms of finding the right options to avoid conflicting schedules - I'm able to search flights based on my preferred time of arrival or departure. Even Google doesn't do that - that's why "double thumbs up" Cons Car rental search could be made easier, but it doesn't bother me Review Source Response from Routespring August 9, 2021 Thank you for taking the time to post a review. We are glad to hear about your great experience in using our product & service. VR Verified Reviewer Designer/Administrator Broadcast Media Used the software for: 6-12 months ### "No brainer best travel app." July 22, 2021 5.0 Pros I like it when you don't have to think too much in making decisions. I travel frequently and finding the right itinerary for my travel was always a challenge. But ever since I started using Routespring, things have become much simpler - they know what I prefer, automatically apply any of my available travel credits, and allow booking with a central corporate card without me having to pay anything out of pocket. Cons Prepaid hotel inventory doesn't allow earning hotel loyalty rewards. Review Source Response from Routespring July 30, 2021 Thank you for taking the time to post a review. We are glad to hear about your great experience in using our product & service. MZ Martha Z. Sales Merchandiser Tobacco Used the software for: 2+ years ### "Travel help" July 19, 2021 4.0 Good Pros Easy to use I only use it for hotel are the rental cars and it works well for me but sometimes the date is wrong when you put in your air plane reservations Cons Sometimes you cannot find a Rent-A-Car place because of the addresses it's hard to figure out sometimes if a Rent-A-Car place is inside the airport or outside the airport and some smaller locations Review Source Response from Routespring July 30, 2021 Thank you for taking the time to post a review. We appreciate your feedback as it helps us continue to improve our product & service. We're so sorry you faced challenge with car rentals. One of our product experts will reach out to you to understand it better. We appreciate your patience while we resolve your issue. SG Steve G. Fire Watch Manager Insurance Used the software for: 6-12 months ### "WDS feedback" November 17, 2022 5.0 We have gained hours of capacity by implementing routespring by automating the manual intricacies of flight booking. Pros Constant system support while setting up, vested interest in improving platform for our needs and weekly check-ins to ensure we are getting what we need. Cons Ability to directly import flight expenses into MS dynamics Review Source Response from Routespring December 13, 2022 Thank you for taking the time to post a review. We are glad to hear about your great experience in using our product & service. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.