# Airwallex Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Airwallex the right Financial Services solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/218771/Airwallex/reviews --- Airwallex 3.9 (15) [View alternatives](https://www.capterra.com/p/218771/Airwallex/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Airwallex Ease of use 4.1 Customer Service 3.4 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elena D. Marketing Manager Consumer Electronics Used the software for: Less than 6 months ### "Multi currency Viral Fintech platform " March 23, 2025 5.0 As a small business owner Airwallex is quite convenient to make transactions between different platform. It is integrated with Etsy and Amazon and therefore we don't need to apply for different bank cards as foreigner. Pros Airwallex simplifies cross-border transactions by offering a unified platform for multi-currency accounts, virtual wallets, and international payments. And the application process is simple and fast. Cons Airwallex is not so nice to small enterprise in China and has a imited understanding of local regulations and market dynamics. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing Airwallex The application process is simple and fast Review Source CD Connie D. Acct Mnager Consumer Services Used the software for: 2+ years ### "Account Manager" March 12, 2026 4.0 user friendly and can use anywhere and dont need to bring cash and safe to use even international transactions Pros ease of use and makes life easier and safer no need to bring cash family of 5 uses this even internationally Cons Nothing, just when merchandiser card reader is not working especially international transactions, wait time for customer's service Review Source BT Bobby T. Owner Marketing and Advertising Used the software for: Less than 6 months ### "This app is a joke and should never be used by any business owner. " August 7, 2025 1.0 Pros The pros are that it first feels like a great app with great features and everything is great right until you actually decide to use the app. Cons Big congrats to Airwallex. They froze and rejected a simple transaction of just $156.18 USD without any valid risk concerns. The lack of customer support is non-existent and completely unacceptable, and the overall experience has been terrible. This app is a joke and should never be used by any business owner. It's a trap. Good thing I didn’t try to deposit more. I won’t be using this app again and will be rating it 0/5 everywhere. Absolutely disappointing. Review Source RP Ryan P. Graphic Designer Design Used the software for: Less than 6 months ### "Become a true global force!" March 16, 2026 5.0 overall, it's great. Especially for transactions for clients of mine that are outside of the United States. Pros It's great for businesses that operate globally. Users can send payments to 150+ countries and transact in dozens of currencies Cons My least favorite aspect is getting help from a real support person can be difficult, especially when dealing with account or payment issues. Review Source HS Harry S. Head of CSM Accounting Used the software for: 1-2 years ### "Highly recommend " November 29, 2025 5.0 Very positive, would recommend to colleagues and friends. Very simple interface and is also helpful managing multi currency. Pros Air wallex makes it incredibly easy to manage our expenses. We love the instant notification to add your receipt when you purchase something. Cons I wish it was slightly quicker at using the ai to read the invoice / receipt. It works out quicker typing it yourself. Review Source RS Robert S. owner Automotive Used the software for: 2+ years ### "This is a scam.....they are locking and keeping my funds in my account." May 1, 2025 1.0 You can never communicate with a real person. Only a computer automated response . Pros It was working well until they locked my account because they needed updated info which I sent. Customer service does not exist Cons They blocked my account because they needed updated info. I sent them what I understood they needed. An automated response was they needed more info but would not tell me what they needed. Review Source VR Verified Reviewer Founder Computer Software Used the software for: 2+ years ### "The best transaction account for digital business owners." November 7, 2023 5.0 The best of all the business accounts we've had so far. We use this conjunction with Wise and eliminated traditional bank accounts saving us tons on FX fee and payouts. Pros A simple and everyday business transaction account. Integrates with Stripe, Zapier and Xero for simple end-to-end workflow customisation and management. Can issue multiple spend cards for different categories and competitive FX rates but super quick conversion. Best for users who charge in USD but also have freelancers working globally to manage multiple currencies. Cons Nothing as such. Partner offers could be expanded. Review Source VR Verified Reviewer Finance Director Education Management Used the software for: 1-2 years ### "Payment software that has a lot to improve" June 14, 2022 3.0 Overall it is a simple tool for making foreign currency payment. But the simplicity is both the pros and cons. Cons is the lack of control detail like a bank website, pros then is its simplicity to setup. Pros Simple installation, easy to setup, simple choices of user roles. Cons Lack of control and ability to set up multiple approval roles for users. There is a OTP one time password feature, but it is needed for each payment, cannot apply for batch payments. Bank feed to Xero is also not stable. Review Source Trevor L. Master Teacher and Remote Teacher Trainer E-Learning Used the software for: 1-2 years ### "Airwallex has significantly cut down on payment fees" September 15, 2021 5.0 For those willing to wait -- a great cost-cutter. Pros After switching from PayPal, my fee of 4 % was reduced to $ 4 for the same service. Cons The service can take longer than receiving or sending a payment through PayPal. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Fees Review Source Stella D. SEO team manager Marketing and Advertising Used the software for: Less than 6 months ### "Fast global payments" May 30, 2021 5.0 Good overall Pros My company uses Airwallex for payroll and the team receive their money within 10 hours since the file has been uploaded. Fast. Cons They do not provide an option to verify with a national ID in order to get a virtual card. My employer tried to add a new card in the company account and link it to my personal details but Airwallex only accepts a passport for verification (which in my country costs a lot). I sent them my national ID but they could not accept it (I live in the EU). Review Source HR Hugues R. Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Versatile multi-currency management platform" December 16, 2024 5.0 Really good and smooth, with close invovlement of our account manager Pros The ease to open a bank account in different currencies Cons Bank fees were reasonable but have increased Review Source DB Damon B. Founder Telecommunications Used the software for: 1-2 years ### "Great transfer platform for medium-to-large money amounts" May 17, 2025 5.0 Works great with clients. The transaction costs are reasonable for large amounts, but smaller amounts can get pricey. Pros Smooth, affordable transactions and transfers. Cons The transaction costs can be high for low amounts. Review Source bK bridgette K. owner Arts and Crafts Used the software for: 6-12 months ### "Airwallex is Awesome" January 18, 2025 5.0 Pros Airwallex is great when it comes to exchange fees and I also like the virtual cards feature as I sometimes do not want to use my personal cards for certain sites. The customer service was also great. Cons There is no need for improvement that I can think of at this time. Review Source CT Christian T. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Airwallex – Not a fan of their onboarding and decision-making" April 1, 2024 1.0 Disappointing, and I'm frustrated by their lack of transparency, and arbitrary process. It feels unfair, biased, and lacking in credibility. Pros It's a lovely interface, and they support a lot of currencies. Their UI is really strong, and it feels like a nice modern service. Cons I went through the KYC and business sign up process for my consulting business which has a 6 year operational track record with no issues. They rejected my application, provided no reasoning why, and I'm entirely within their acceptable use policy. So you can judge for your self, I provide marketing consulting services. It's mystifying, and disappointing. It also took then less than 10 minutes to process but they claim to follow a thorough review process. I am dubious about their claims, and reasoning. Review Source SA Stacey A. Technology Product Manager Internet Used the software for: 6-12 months ### "Accelerate global payments and transfers with Airwallex" June 27, 2022 4.0 Excellent way to manage multiple currency transactions and transfer and make payments across globe with less fee and with great security to wired money. Pros Easy to open foreign currency account and synchronize your multi-currency transactions into one platform and transfer funds across globe with less fee. Cons Nothing to dislike about Airwallex. Easy to get started and easy on integration to streamline global financial operations. Review Source Similar Products Featured ## Related categories [Payment Processing](https://www.capterra.com/payment-processing-software/)[Online Banking](https://www.capterra.com/online-banking-software/)[Expense Report](https://www.capterra.com/expense-report-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.