# DOCUBASE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DOCUBASE the right Document Management solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/218863/DOCUBASE/reviews --- DOCUBASE 4.7 (11) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of DOCUBASE Ease of use 4.5 Customer Service 5.0 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Talent Acquisition Specialist Retail Used the software for: 6-12 months ### "Great Product & Company" July 2, 2021 5.0 Pros This software makes it very easy to manage my documents company wide even for someone like me who is not very tech savvy not to mention the customer service to walk me through it has been so helpful. Cons None that I can think of it has been a great tool. Review Source Response from DBS Software and Services July 5, 2021 Thank you for your review! We are glad you are enjoying using Docubase for your retail business! HY Hattie Y. Administrative Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Non Technical User " July 2, 2021 5.0 Docubase has exceptional support system. Because I am a non-system user, the system is and was complicated for my use, however \[SENSITIVE CONTENT\] has gone over and beyond in assisting in my understanding of the software's use. The sysytem is not as complicated once you understand some of its nuances. \[SENSITIVE CONTENT\] has not hesistate to assist me or to explain certain aspects of the software whenever asked. Pros The Software is very useful in that it is web based and available to staff with internet connections. The previous software was only accessible via the agency's network. Hence, it the system was down, staff had no access to critical files. An end-user would find this very helpful in their work which can be at anytime of day of night because of the nature of their work. Cons As the staffer who enters creates the file, the lack of not suggesting descriptions with those that are already in the dictionary means that there are a variety of names for the same documents, different files, entered since the descriptions are keyed in for each document. This requires editing the document names for consistency. Moreover, whenever entering various documents with the same date, the date nor the status hold which requires manual entry for each file. There is a trick to hold the same document, different names, which is not consistent for my use. Reason for choosing DOCUBASE Selection made by the \[SENSITIVE CONTENT\] and Technology Manager. I was initially hired as file clerk to file paper documents. Later, I was advised on sytem change and began using another system for document input. After a couple of years, Technology Manger advised that we were changing to a web-based system and that I was going to love it. I just go with the flow. Review Source Response from DBS Software and Services July 5, 2021 Thank you for your review Hattie. We are glad you have enjoyed using Docubase in your NPO and look forward to continuing to support you in the future! MdA Maria del A. Administrative Assistant Commercial Real Estate Used the software for: 2+ years ### "System Review" July 14, 2021 3.0 Overall is an ok experience. Pros The search tool to access documents. Its easy to search documents. Cons Th long process to create a new tenant field. Review Source Response from DBS Software and Services July 16, 2021 Thank you for your review Maria. We are glad you are enjoying Docubase in your commercial real estate business. BS Bob S. Systems Analyst Food & Beverages Used the software for: 2+ years ### "Docubase" June 30, 2021 5.0 Not only has Docubase been an essential tool in our efforts, but the team implementing and supporting the product has been a key part of our success with Docubase. Their support team was there to help us through every step of the way; from initial setup and configuration, to expanding our capabilities with new features, providing new updates, and eventually building integrations with other business applications. Pros The product has been a huge part of our organization's document digitization program that started in the early 2000's. There are multiple methods for users to retrieve and store documents such as a web UI and Windows client, for tech users there is an API for retrieving and storing documents. This has enabled us to expand from just scanning and indexing documents either manually or with barcodes to now directly feeding documents into the application from other business applications and our UNIX systems. Cons The Windows Client is a bit older software that requires some finesse to get installed and configured correctly, but once that is done the application works flawlessly. Configuration files can be easily backed up, so it's easy to reproduce the specific setup on multiple workstations. Review Source Response from DBS Software and Services July 3, 2021 Hello Bob, and thank you for your review. We are proud to have FNG as a long standing client and look forward to continuing to support you in the future! BK Bill K. Sales Manager Computer Hardware Used the software for: 2+ years ### "A Viewpoint from a Reseller" July 20, 2021 5.0 Customers who previously had a Windows based files (mostly as PDFs) were looking for a database that was easy to use and accessible over state wide networks. Docubase fits their needs. Pros Docubase filled a niche in our product line up that was not there earlier. Cons Having an ODBC database would be helpful so that we could scan in from another product we have. Reason for choosing DOCUBASE Not applicable. Review Source Response from DBS Software and Services July 21, 2021 Thanks for you Review Bill. We are glad you have enjoyed partnering with Docubase for all these years! JB Jason B. attorney Law Practice Used the software for: 2+ years ### "Best Document Management and Storage Software" June 30, 2021 5.0 Pros For years we have used Docubase for our document management and storage needs. Their software is reliable and easy to use. Customer support is top notch. Don't hesitate to use Docubase as your document management/storage software solution. Cons I can not think of a reason to not like this software. Review Source Response from DBS Software and Services July 3, 2021 Thank you for your review Jason! We're glad you have enjoyed using Docubase in your law firm over the years! ME Marlene E. Onsite Operations Specialist Financial Services Used the software for: 2+ years ### "FWEF Review" July 21, 2021 5.0 We retain a lot less paper in the office which is great. Our experience has been awesome and would highly recommend them. Pros This has been a great tool for us to store our documents digitally. Customer support is always helpful. Cons The only challenge we sometimes have is having to scan a document multiple times so we can have it stored at contract level for a customer. Review Source Response from DBS Software and Services July 22, 2021 Hello Marlene, thanks for your review. We are glad you have enjoyed using Docubase in your financial institution! We have enjoyed serving you over the years. LE Lea E. System Admin / Project Manager Computer Software Used the software for: 2+ years ### "Pleased Value Added Reseller" July 6, 2021 5.0 Pros IBT has been a VAR to Docubase for over 2 decades and couldn't be more pleased with the product features, software enhancements and overall performance. Being in the higher education vertical, our clients are most impressed with the ease of use, support provided, in addition to the integration possibilities with their own student information systems. Cons The documentation is lacking, when in English the print screens shown are always in French. Review Source Response from DBS Software and Services July 11, 2021 Thanks for your review Lea. We're proud to be partners with IBT serving the Higher Education vertical. We value your feedback! MM Michelle M. CFO Real Estate Used the software for: 2+ years ### "DOCUBASE is a good buy" June 30, 2021 4.0 DOCUBASE does the work we need at the right price. Pros Security of documents and search engine. Cons Complexity in the document indexing process and printing options. Review Source Response from DBS Software and Services July 3, 2021 Thank you for your review Michelle! We're glad you have enjoyed using Docubase in your property management company over the years. Be on the lookout for v5.7 it has a much improved UI that we think you will like! NR Nicole R. Operational Assistant Retail Used the software for: Less than 6 months ### "Amazing" March 31, 2021 5.0 Pros This software is easy to use not complicated Cons There is nothing negative I can say about this software Review Source Response from DBS Software and Services July 3, 2021 Thank you for the review Nicole. We are glad you are enjoying DOCUBASE! EG Enrique G. Manager Service Bureau Information Services Used the software for: 2+ years ### "Altamente confiable y seguro" June 30, 2021 5.0 100 % recomendable sin lugar a dudas. si deseas seguridad, distribución, consulta global, confianza y soporte, este el el sistema. Pros En 20 años de uso, la confiabilidad del sistema ha sido determinante para la tranquilidad de nuestros clientes, la operación ha sido continua sin interrupciones, logrando gran confianza y seguridad. Además de ser tremendamente intuitivo por lo que el usuario final lo opera prácticamente sin capacitación. Cabe señalar que la actualización y la evolución de docubase ha sido fundamental. Cons Es muy difícil contestar esta pregunta, tal vez la falta de manuales para los administradores... Reason for choosing DOCUBASE Fué el único que nos dió la solución exacta de ERM/COLD que se requería nuestro principal cliente. Review Source Response from DBS Software and Services July 3, 2021 Thank you for your review Enrique! We're glad you have enjoyed using Docubase in your service bureau over the years! Saludos! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.