# ECP CRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ECP CRM Software - reviews, pricing plans, popular comparisons to other Healthcare CRM products and more. Source: https://www.capterra.com/p/218918/Leads-CRM --- # ECP CRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 18, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) ECP CRM ## What is ECP CRM? ECP CRM is built for assisted living communities. It manages leads, tours, follow-ups, referral sources, and occupancy in one place, with pipeline stages and workflows designed for assisted living admissions. Unlike generic CRMs, ECP CRM is built around senior living sales cycles. Users get a system that reflects their process, not one they configure around it. At move-in, resident data transfers directly into ECP's clinical platform with no re-entry. The lead record becomes the resident's clinical profile, eliminating the handoff gap between sales and care teams. Key capabilities: lead capture and pipeline tracking, tour scheduling, task management, referral source tracking, Office 365 integration, e-signatures, occupancy reporting, and role-based dashboards. ECP CRM is one module within ECP's all-in-one platform, also including eMAR, EHR, Move-Ins, Billing, and Insights. Trusted by operators of all sizes across 8,500+ communities in all 50 states. US-based support. ## What is ECP CRM used for? [Assisted Living](https://www.capterra.com/assisted-living-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Healthcare CRM](https://www.capterra.com/healthcare-crm-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ECP CRM alternatives Highest Rated [4.7 (463)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.4 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about ECP CRM Overview ### What company size and specific industries is ECP CRM built for? ECP CRM is designed for senior care organizations of any size that operate assisted living, memory care, independent living, rehabilitation centers, day care, and group homes. It fits providers in long-term care and related residential or community-based care settings that need a CRM built for these sectors. Features and Usability ### What are the key features of ECP CRM? ECP CRM offers CRM and contact management, plus lead capture, lead distribution, lead qualification, and pipeline management for sales tracking. It also includes appointment management, calendar management, automated scheduling, task management, and workflow management, along with reporting and analytics, email marketing, document storage, and HIPAA compliant patient management. Getting Started and Support ### What training and onboarding options does ECP CRM offer? ECP CRM provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction and scheduled learning, while documentation gives users written material for self-paced reference and feature review. Getting Started and Support ### What customer support options does ECP CRM offer? ECP CRM provides email/help desk, a knowledge base, phone support, and 24/7 live rep assistance. Without reviewer feedback on support experiences, no user sentiment about response times or helpfulness can be confirmed. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications ECP CRM 44 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage various aspects of appointments including booking, rescheduling, canceling Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Automatically create schedules based on business needs or employee availability and qualifications Track and manage schedules and meetings via an integrated calendar Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Software designed for the healthcare industry Form predictions based on past and present data/trends Store, manage and track all forms in a centralized location Compliant with HIPAA, which sets standards for sensitive patient data protection Track interaction history by documenting conversations for contacts Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Access software remotely via mobile devices Manage and support multiple locations Managing and tracking patient health, progress, communication, and treatment plans Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Tools designed to streamline the process of lead generation and management for sales teams Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.