# Mobile Service Cloud Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Mobile Service Cloud Software - reviews, pricing plans, popular comparisons to other Contact Center products and more.

Source: https://www.capterra.com/p/218944/Mobile-Service-Cloud

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# 

 Mobile Service Cloud Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

Mobile Service Cloud

## What is Mobile Service Cloud?

Mobile Service Cloud is a customer service solution that empowers agents across industries to deliver personal customer service experiences. Make interactions as easy as possible for both customers and employees. Use the Agent Inbox to interact with your customers through their preferred channels such as WhatsApp, Live Chat, Instagram Messaging, Apple Business Messaging, or Voice. Mobile Service Cloud also includes a chatbot to automate your conversations with a seamless handover to an agent.

## What is Mobile Service Cloud used for?

[Contact Center](https://www.capterra.com/contact-center-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€35

Per User, Per Month

Free trial  
available

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Do you work for Mobile Service Cloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.cm.com&name=Mobile Service Cloud)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Mobile Service Cloud

0.0

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

€35

Per User, Per Month

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.6 (1,733)

Value For Money

0.0 (0)

Value For Money

4.6 (1,487)

Customer Service

0.0 (0)

Customer Service

4.7 (1,506)

## Mobile Service Cloud alternatives

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

Track and document all activities across devices, networks, and other systems

Agent Interface

Agents can view and manage all customer requests and interactions.

Alerts/Escalation

System alerts about the need to escalate an issue or request

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Mobile Service Cloud 91 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Agents can view and manage all customer requests and interactions.

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Track, manage and store the applications of potential future members, customers or candidates

Automatic reply functionality for incoming messages

Tickets are automatically assigned to specific agents based on predefined rules

Create and automatically send premade copy in response to customer messages

Send messages, notifications, or documents to an entire customer base at the same time

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Shortcuts for inputting frequently used messages

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Private online space that lets businesses securely share documents and provide information access to clients

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Computer-telephony integration is the use of computers to manage telephone calls

Configure existing workflows to meet your organization's needs

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Access previous interactions or concerns to maintain customer relationships

Process of dividing customers into groups based on common characteristics

Provide online support for your customers through live chat or help desk functionality

Tool to send questionnaires to customers to gauge feedback

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Graphical representation of data

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

Tracks metrics that provide insight into how a user interacts with any interface or product

Predefined actions automatically performed on the occurance of specific events

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Used as a promotional or demonstration tool in sales and marketing presentations

Managing service requests, incidents, IT issues & support with a ticketing system

Organize, prioritize, and manage incoming communications

Track interaction history by documenting conversations for contacts

Allow the audience to interact or engage with the content

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Automatically identify and save contact information of potential customers

Ability to chat online in real time

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Collect information from multiple sources

Manage and support multiple languages

Generate personalized communications upon request to meet customer needs

Organize and manage the accomplishments and development of employees or performance of applications or systems

Adjust communications based on previous interactions or personal preferences

Existing bot models for AI-based tools commonly used for auditory and textual conversation methods

Copy on the page or chat window encouraging the user to engage with the chat option

Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.

See options for potential search queries within the system

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Set and monitor service level agreements to ensure timely response and resolution

Allow users to access multiple services after entering their login credentials once

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, save, and re-purpose templates for emails, forms, etc.

Set up connections to third-party platforms to improve business processes

Transfer queries and organize messages between agents

Interact with data visualization elements, such as charts and graphs, to drill down into data

Seamlessly integrates with 3rd party websites

An extended application or connector that enables users to perform additional services with their current set of tools

Create, design and manage workflows for repetitive tasks

A set of processes to optimize the productivity of its employees

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## Pricing

Free Trial

Basic

€35.00

Per User,Per Month

## Integrations

[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[

Segment](https://www.capterra.com/p/150621/Segment/)[

Shopware](https://www.capterra.com/p/145605/Shopware/)[

Spotler Activate](https://www.capterra.com/p/219180/Squeezely/)[

CM.com Communications Platform](https://www.capterra.com/p/196877/CM-com/)[

CM.com Payments Platform](https://www.capterra.com/p/255353/CMcom-Payments-Platform/)

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## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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