# Tookan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tookan the right Fleet Management solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/218952/Tookan/reviews/ --- Tookan 4.1 (77) [View alternatives](https://www.capterra.com/p/218952/Tookan/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Tookan Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews Avinash S Solution ArchitectInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “The well designed dashboard, and menus intuitive menu layouts make for easy operations.“ September 29, 2021 DM Dimitris M AdminFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “I was lured in with promises and demos, only to be left hanging with a broken product, zero assistance, and no refund.“ April 11, 2025 Bogdan T ceoLogistics and Supply Chain, 51 - 200 employeesUsed the software for: 6-12 months. “Looks very good and promises to be all what you need to deplay an delivery business, but after you pay, the hell starts, no answer to enquries.“ November 11, 2021 SB Sam B CEOConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “No working integration was delivered in a month, refund refused.“ July 17, 2025 AC Alejandro C Chair ManLogistics and Supply Chain, 11 - 50 employeesUsed the software for: Less than 6 months. “It\`s simple to use and to sync with our transactional systems.“ September 7, 2020 SB Sam B CEOConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “One month later, with nothing working, they told me the feature is “not possible”.“ July 17, 2025 JP Jorge P CEOFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “I loved everything was connected with all the apps“ July 6, 2021 DM Dimitris M AdminFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “They exploited my trust, wasted my time, and cost me money.“ April 11, 2025 ## Showing most helpful reviews Showing 1-25 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DD Diogo D. CEO Logistics and Supply Chain Used the software for: 6-12 months ### "Very satisfied " July 7, 2021 5.0 For me is the best option in market. Pros My experience with the software is pretty good. We are working together for more than 10 months and the results are doing great. The software is complete and very well developed , but the most important and what we must value is the support given. The people around the platform are amazing and we feel like we are in same team. In Venuxx we feel that people from tookan team think as Venuxx’s owners too - and this is very hard to find these days Cons \- There are no many customizations as we wanted. - The customizations are little expensive Reason for choosing Tookan Th amount of features, whitelabel viability, the user friendly navigation Review Source Response from JungleWorks July 12, 2021 Thank you so much for sharing your valuable feedback with us KK Karthik K. Automation Developer Information Technology and Services Used the software for: 1-2 years ### "Cost Effective Software" January 8, 2024 4.0 Pros Relaible platform for delivering our products.Order tracking is ver easy.It saves time & effort. Cons Need to improve customer support services. They aren't a flexible customer support. Review Source Response from JungleWorks January 9, 2024 Hi Karthik, we are glad that you like the product and we will work on your feedback. SB Sam B. CEO Consumer Services Used the software for: Less than 6 months ### "Promised features missing, no refund" July 17, 2025 1.0 I paid for a 3-month plan because Tookan staff repeatedly confirmed in writing that their system already supports real-time delivery-price calculation in WooCommerce. This feature is critical for my B2B courier startup. One month later, with nothing working, they told me the feature is “not possible”. They offered no solution and rejected a refund. I am now forced to dispute the charge through my bank. Very disappointing. Pros The sales rep responded quickly before payment and the dashboard screenshots looked promising; conceptually the platform could have solved last-mile logistics for multiple stores. Cons After payment they admitted the key feature they had guaranteed—automatic delivery-fee calculation & display in WooCommerce checkout—doesn’t exist. No working integration was delivered in a month, refund refused. Misleading promises, wasted time and money. Review Source MM Mahmoud M. CEO Information Technology and Services Used the software for: 6-12 months ### "Incredible team support and perfect software" January 17, 2020 5.0 I am having an e-commerce and on-demand delivery company. The software is up to my expectation. Pros The company staff are friendly especially \[SENSITIVE CONTENT HIDDEN\] and \[SENSITIVE CONTENT HIDDEN\]. They have been of great help to my company. The scalability of the software is another good feature though limited. Cons The price that comes with add on features. If they can provide a subscription based modules with the initial subscription that will be better. The experience with the company depends on the managers you deal with. Initially the previous managers were just doing their duties. However recently I have been dealing with \[SENSITIVE CONTENT HIDDEN\] who has been a great help ready to answer all questions and help with solutions combining his knowledge and experience of the product. I would say my experience with Tookan has been great since he has been my direct contact Reason for choosing Tookan Ready available. Tested and readiness for operations. Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback with us MA Michael A. CEO & Co-founder Construction Used the software for: 1-2 years ### "Great product with amazing support " February 24, 2020 5.0 The Tookan team is amazing and the product is very powerful. We have looked at more than a dozen other products and believe Tookan is the best product out there. Pros Our most important feature was the ability to white label. We also wanted feature-rich product out of the box that can be customized. Tookan satisfied all of our requirements and the team is amazing. Cons Our requirements are becoming more complex which will require a significant amount of custom development and dedicated instance. The cost for this will be high, but it will still be much lower than if we were to build our own. Our recommendation would be to allow for more customization regarding the task functionality out of the box. Offering different templates for the agent app would be cool too. Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback with us JL James L. Manager/owner Food & Beverages Used the software for: 2+ years ### "What's gone wrong? " March 10, 2023 3.0 No issues for over 3 years now tookan manager is not working on 4 different Samsung devices. Pros Used to worrk well and was easy to use. Cons Not working as it should and no contact from tookan support. Review Source SR Sadid R. Founder Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Horrible for anything useful, OK for a very small business with limited needs" February 22, 2021 1.0 It does the job if your needs are veeeery veery basic. Like, you just need to keep a record of deliveries (but you're better off using Excel for record keeping than Tookan). This software is plain old horrible if you're anything bigger than a small business as it is absolutely not reliable and crashes almost all the time, one way or another. Something is always broken for some reason. Pros The dashboard, the agent app, and admin app is pretty straightforward. Has a lot of what a very small business might need, very very basic and limited features Cons Waaay too much down time. The app's down at least every week, which prevents my customers from making bookings = lost revenue. You ask service to help out and they'll "get to it". They say they have stripe integration? Fat lie, it's been upwards of a month and every time they close a ticket, it's barely fixed. I would be happy if it worked even at the bare minimum level, but they can't even do that. If you can't integrate with something, just don't lie, be honest, and say "No we cannot do it" like how Onfleet said they can't. Don't just write on your website that you have all these features and integrations as a way to draw customers in, it pisses off your customers. The booking forms? Barely even works half the time. Today, the map feature stopped working....THE MAP. The most basic thing. I was like okay fine I can at least input my customer's orders in manually, by myself, but I can't even do that when the address field can't recognize an address!! Alternatives considered [Onfleet](https://www.capterra.com/p/142633/Onfleet/)[OnTime 360](https://www.capterra.com/p/97252/OnTime-360/) Reason for choosing Tookan It was the first one I looked at Review Source Response from JungleWorks July 6, 2021 Hi. Thanks for your feedback. Our team has noted the issue and is working hard to resolve it. We are constantly doing our best to improve every customer's experience and would like to hear more from you. Please reach out to us at contact@jungleworks.com FA Fredrick A. Director Logistics and Supply Chain Used the software for: 1-2 years ### "Do not try Tookan is a scam" June 23, 2023 1.0 They Bills a lot and no delivery. They keep asking for money each time you contact them and they do NOT deliver anything they promised. They do not respond on queries for weeks. its a stress to deal with this company. Engage them at your own risk Pros I like nothing about this company, NOTHING Cons NOTHING AT ALL. They deserve no single star and they are useless. Review Source AB Alex B. Co-Funder Retail Used the software for: 2+ years ### "Great plataform!" March 19, 2020 5.0 I use tookan as the point of sale system for my business. Pros I like to have my shipping information on a single platform and have quick communication with my client. Cons Currently I have to manually download the information from the database to connect to other services like datastudio or google sheets. Alternatives considered [Zapier](https://www.capterra.com/p/130182/Zapier/) Reason for choosing Tookan for the sms and map settings Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback with us LS Lisa S. CEO Food & Beverages Used the software for: 2+ years ### "Best Routing Software for My Business" February 6, 2020 5.0 I've made various suggestions to them as I have used the program and they have made improvements for options we have needed. Pros I really like the route optimization, the batch upload and the drag and drop of the stops in this program. Cons I would really love to be able to export a hard copy of my driver's route for them to have in the vehicle with them. Reason for choosing Tookan We looked at almost every driver/routing software we could find. This one was the most affordable for the features we needed. Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback with us SD Smitha D. Sr. IT Specialist Information Technology and Services Used the software for: 1-2 years ### "Best delivery management solution with 24/7 support" January 21, 2020 5.0 Very robust and powerful solution. Key factor in our business growth. Pros \* Extensive documentation which eased out integration \* Addresses customer concerns and provides customized solutions \* Geofencing \* Updation of task via API and web hooks within milliseconds \* Location accuracy \* Multiple delivery models and allocation techniques Cons \* Recently google maps were called off from this application which affected our operations team to get used to the new L&F and ease of use. Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback with us TG Tania G. Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "We have been using Tookan for our Buisness for last 3 years. It has been a wonderful experience!" January 24, 2020 5.0 So far very good Pros Ease of us and customer service! My current account manage Harmol is very helpful Cons When tracking ends it shows tookan page Reason for choosing Tookan It’s customer service Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback with us RH Ronald H. Sr Logistics and Supply Chain Used the software for: 6-12 months ### "TOOKAN👍🏼" July 6, 2021 5.0 Great Pros Easy use intuitive information Integration with other softwares Cons We need more support online to resolve at the moment as logistic service we cant wait for email response Review Source Response from JungleWorks July 12, 2021 Thank you so much for sharing your valuable feedback with us AA Abdulrahman A. CEO Consumer Goods Used the software for: 2+ years ### "Great application" January 23, 2020 5.0 Pros Ease of use and quick integration pliz good customer support Cons Nothing much. Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback with us JM Jose M. MRT Sporting Goods Used the software for: 2+ years ### "Very satisfied" February 6, 2020 5.0 Their technical support is very responsive and helpful. Pros Tookan Software enables companies of any size to compete by providing value-added delivery tracking to our customers. The software works well and is easy to implement. Cons At the time of this review I don't see any cons. The software works as advertised. Reason for choosing Tookan Product works well and is reasonably priced. Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback with us JB Jared B. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Tookan is Ideal" February 13, 2020 5.0 Pros Tookan’s entire platform is easy to use, efficient and they continue to innovate. Cons Troubleshooting can be tedious at times however there is always a learning curve with technology. Review Source GT Gary T. Owner Internet Used the software for: 1-2 years ### "Tookan Experience " February 10, 2020 5.0 Pros Overall positive experience and functioning platform. Cons Would like to be able to send out multiple hauls at once. Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback with us RS Roja S. Solution manager Education Management Used the software for: Less than 6 months ### "Cost effective software " December 23, 2023 5.0 Pros Their dashboard was awesome.veey use friendly software. Integrating with another software is very simple.Free add-ons most important thing.customer support also good.veey cost effective software compared to other. Cons I don't have any issues with tookan.and also they giving a lot features. Review Source JT Jesus T. Owner Automotive Used the software for: 6-12 months ### "\[SENSITIVE CONTENT HIDDEN\] is the best" February 26, 2020 5.0 I love this software is helping my business grow Pros Easy to use helps me keep everything on track Cons Tracking freeze sometimes and is hard to track the drivers they need to keep refreshing Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback with us PN Patrick N. Dispatch Manager Restaurants Used the software for: Less than 6 months ### "Great support and functionality" February 14, 2020 5.0 We moved from texting images of delivery invoices to a fleet of drivers, and trying to remember where each driver started their day, to a more civilized approach of using visual pinpointing. It has saved us time and resources. Pros For delivery management software that simply works, and is easy to implement, this is a good one. I've tried a handful of other solutions, Tookan and their developers stand out. I've had excellent interaction with support on any question. Good work JungleWorks! Cons Some features don't apply to our model. Not a bad thing. Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback with us SN Siddharth N. Used the software for: ### "Simple & Efficient" December 28, 2016 5.0 When we started Homely, we used to outsource our deliveries. Needless to say, we faced lots of issues. In June, we decided to hire our own delivery boys. However how to communicate to them about orders and have real-time status updates. On a simple search on Google for delivery platforms, we found Tookan. It was very straightforward to integrate it with our systems thanks to their simple API. We spent then a couple of more days testing its capabilities and identifying what more we could do with it other than deliveries. We soon managed to integrate the fuel reimbursement calculation of our delivery boys with the analytics Tookan provides. Overall it's been a great experience. The support is very responsive and positively takes our feedback and possible improvements that can be done. Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback. NS Naresh S. BDO Food & Beverages Used the software for: Less than 6 months ### "Love the system. We run an Indian restaurant and use it to manage our delivery system. " June 19, 2017 5.0 Pros It's a time and resource saver. Gives us more insight on how our drivers are performing. Nothing is too much for the customer support to have it implemented for you Love their personalized service. Definitely, have a very approachable customer support team. And a very good product. Review Source Response from JungleWorks July 21, 2017 Thank you for your review Naresh, we appreciate you taking out your time for the same. SS Surinder S. Director Food & Beverages Used the software for: Less than 6 months ### "Great Product" January 31, 2017 5.0 It's a fantastic product for on demand deliveries. Comes with a bag full of features. We used this app for our delivery service in London. The customer service has dramatically improved by having a dedicated account manager. Overall great value for money. Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback with us. AJ Ahmed J. Used the software for: ### " Features Review" December 10, 2016 4.0 Interesting product, but prices are high for startups, especially white labels. other features are working well, needs some enhancements in auto fill by customer phone numbers it has to be a drop down menu to choose from like the name. Review Source Response from JungleWorks July 6, 2021 Hi. Thanks for your feedback. Our team has noted the issue and is working hard to resolve it. We are constantly doing our best to improve every customer's experience and would like to hear more from you. Please reach out to us at contact@jungleworks.com AS Ahmed S. Used the software for: ### "A Matchmaker " March 9, 2017 5.0 Fosters the flow of value by making connections between producers and consumers, and leverages that data to facilitate connections between them. Review Source Response from JungleWorks March 20, 2017 Thanks for your feedback Ahmed Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.