# Tookan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tookan the right Fleet Management solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/218952/Tookan/reviews --- Tookan 4.1 (76) [View alternatives](https://www.capterra.com/p/218952/Tookan/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Tookan Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews Avinash S Solution ArchitectInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “The well designed dashboard, and menus intuitive menu layouts make for easy operations.“ September 29, 2021 SB Sam B CEOConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “No working integration was delivered in a month, refund refused.“ July 17, 2025 Bogdan T ceoLogistics and Supply Chain, 51 - 200 employeesUsed the software for: 6-12 months. “Looks very good and promises to be all what you need to deplay an delivery business, but after you pay, the hell starts, no answer to enquries.“ November 11, 2021 DM Dimitris M AdminFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “I was lured in with promises and demos, only to be left hanging with a broken product, zero assistance, and no refund.“ April 11, 2025 JP Jorge P CEOFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “I loved everything was connected with all the apps“ July 6, 2021 SB Sam B CEOConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “One month later, with nothing working, they told me the feature is “not possible”.“ July 17, 2025 JC Juan-Marc C Managing Director Hospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Easy to use and integrated well with other apps. “ July 7, 2021 DM Dimitris M AdminFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “They exploited my trust, wasted my time, and cost me money.“ April 11, 2025 ## Showing most helpful reviews Showing 1-25 of 76 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DD Diogo D. CEO Logistics and Supply Chain Used the software for: 6-12 months ### "Very satisfied " July 7, 2021 5.0 For me is the best option in market. Pros My experience with the software is pretty good. We are working together for more than 10 months and the results are doing great. The software is complete and very well developed , but the most important and what we must value is the support given. The people around the platform are amazing and we feel like we are in same team. In Venuxx we feel that people from tookan team think as Venuxx’s owners too - and this is very hard to find these days Cons \- There are no many customizations as we wanted. - The customizations are little expensive Reason for choosing Tookan Th amount of features, whitelabel viability, the user friendly navigation Review Source Response from JungleWorks July 12, 2021 Thank you so much for sharing your valuable feedback with us KK Karthik K. Automation Developer Information Technology and Services Used the software for: 1-2 years ### "Cost Effective Software" January 8, 2024 4.0 Pros Relaible platform for delivering our products.Order tracking is ver easy.It saves time & effort. Cons Need to improve customer support services. They aren't a flexible customer support. Review Source Response from JungleWorks January 9, 2024 Hi Karthik, we are glad that you like the product and we will work on your feedback. BL Brian L. Owner Food & Beverages Used the software for: Less than 6 months ### "Tookan User" May 23, 2024 3.0 Pros The app is great and easy to use and modern Cons uploading all the info is frustrating especially if you have pick up and drop off locations because they will be separated as 2 different orders Review Source MM Mahmoud M. CEO Information Technology and Services Used the software for: 6-12 months ### "Incredible team support and perfect software" January 17, 2020 5.0 I am having an e-commerce and on-demand delivery company. The software is up to my expectation. Pros The company staff are friendly especially \[SENSITIVE CONTENT HIDDEN\] and \[SENSITIVE CONTENT HIDDEN\]. They have been of great help to my company. The scalability of the software is another good feature though limited. Cons The price that comes with add on features. If they can provide a subscription based modules with the initial subscription that will be better. The experience with the company depends on the managers you deal with. Initially the previous managers were just doing their duties. However recently I have been dealing with \[SENSITIVE CONTENT HIDDEN\] who has been a great help ready to answer all questions and help with solutions combining his knowledge and experience of the product. I would say my experience with Tookan has been great since he has been my direct contact Reason for choosing Tookan Ready available. Tested and readiness for operations. Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback with us MA Michael A. CEO & Co-founder Construction Used the software for: 1-2 years ### "Great product with amazing support " February 24, 2020 5.0 The Tookan team is amazing and the product is very powerful. We have looked at more than a dozen other products and believe Tookan is the best product out there. Pros Our most important feature was the ability to white label. We also wanted feature-rich product out of the box that can be customized. Tookan satisfied all of our requirements and the team is amazing. Cons Our requirements are becoming more complex which will require a significant amount of custom development and dedicated instance. The cost for this will be high, but it will still be much lower than if we were to build our own. Our recommendation would be to allow for more customization regarding the task functionality out of the box. Offering different templates for the agent app would be cool too. Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback with us JL James L. Manager/owner Food & Beverages Used the software for: 2+ years ### "What's gone wrong? " March 10, 2023 3.0 No issues for over 3 years now tookan manager is not working on 4 different Samsung devices. Pros Used to worrk well and was easy to use. Cons Not working as it should and no contact from tookan support. Review Source SR Sadid R. Founder Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Horrible for anything useful, OK for a very small business with limited needs" February 22, 2021 1.0 It does the job if your needs are veeeery veery basic. Like, you just need to keep a record of deliveries (but you're better off using Excel for record keeping than Tookan). This software is plain old horrible if you're anything bigger than a small business as it is absolutely not reliable and crashes almost all the time, one way or another. Something is always broken for some reason. Pros The dashboard, the agent app, and admin app is pretty straightforward. Has a lot of what a very small business might need, very very basic and limited features Cons Waaay too much down time. The app's down at least every week, which prevents my customers from making bookings = lost revenue. You ask service to help out and they'll "get to it". They say they have stripe integration? Fat lie, it's been upwards of a month and every time they close a ticket, it's barely fixed. I would be happy if it worked even at the bare minimum level, but they can't even do that. If you can't integrate with something, just don't lie, be honest, and say "No we cannot do it" like how Onfleet said they can't. Don't just write on your website that you have all these features and integrations as a way to draw customers in, it pisses off your customers. The booking forms? Barely even works half the time. Today, the map feature stopped working....THE MAP. The most basic thing. I was like okay fine I can at least input my customer's orders in manually, by myself, but I can't even do that when the address field can't recognize an address!! Alternatives considered [Onfleet](https://www.capterra.com/p/142633/Onfleet/)[OnTime 360](https://www.capterra.com/p/97252/OnTime-360/) Reason for choosing Tookan It was the first one I looked at Review Source Response from JungleWorks July 6, 2021 Hi. Thanks for your feedback. Our team has noted the issue and is working hard to resolve it. We are constantly doing our best to improve every customer's experience and would like to hear more from you. Please reach out to us at contact@jungleworks.com FA Fredrick A. Director Logistics and Supply Chain Used the software for: 1-2 years ### "Do not try Tookan is a scam" June 23, 2023 1.0 They Bills a lot and no delivery. They keep asking for money each time you contact them and they do NOT deliver anything they promised. They do not respond on queries for weeks. its a stress to deal with this company. Engage them at your own risk Pros I like nothing about this company, NOTHING Cons NOTHING AT ALL. They deserve no single star and they are useless. Review Source AB Alex B. Co-Funder Retail Used the software for: 2+ years ### "Great plataform!" March 19, 2020 5.0 I use tookan as the point of sale system for my business. Pros I like to have my shipping information on a single platform and have quick communication with my client. Cons Currently I have to manually download the information from the database to connect to other services like datastudio or google sheets. Alternatives considered [Zapier](https://www.capterra.com/p/130182/Zapier/) Reason for choosing Tookan for the sms and map settings Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback with us LS Lisa S. CEO Food & Beverages Used the software for: 2+ years ### "Best Routing Software for My Business" February 6, 2020 5.0 I've made various suggestions to them as I have used the program and they have made improvements for options we have needed. Pros I really like the route optimization, the batch upload and the drag and drop of the stops in this program. Cons I would really love to be able to export a hard copy of my driver's route for them to have in the vehicle with them. Reason for choosing Tookan We looked at almost every driver/routing software we could find. This one was the most affordable for the features we needed. Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback with us SD Smitha D. Sr. IT Specialist Information Technology and Services Used the software for: 1-2 years ### "Best delivery management solution with 24/7 support" January 21, 2020 5.0 Very robust and powerful solution. Key factor in our business growth. Pros \* Extensive documentation which eased out integration \* Addresses customer concerns and provides customized solutions \* Geofencing \* Updation of task via API and web hooks within milliseconds \* Location accuracy \* Multiple delivery models and allocation techniques Cons \* Recently google maps were called off from this application which affected our operations team to get used to the new L&F and ease of use. Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback with us TG Tania G. Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "We have been using Tookan for our Buisness for last 3 years. It has been a wonderful experience!" January 24, 2020 5.0 So far very good Pros Ease of us and customer service! My current account manage Harmol is very helpful Cons When tracking ends it shows tookan page Reason for choosing Tookan It’s customer service Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback with us RH Ronald H. Sr Logistics and Supply Chain Used the software for: 6-12 months ### "TOOKAN👍🏼" July 6, 2021 5.0 Great Pros Easy use intuitive information Integration with other softwares Cons We need more support online to resolve at the moment as logistic service we cant wait for email response Review Source Response from JungleWorks July 12, 2021 Thank you so much for sharing your valuable feedback with us BS Brandon S. Operations Manager Facilities Services Used the software for: 1-2 years ### "Great for simple usage" February 25, 2020 5.0 Team has been excellent. When they don't have the solution, they find it and respond back. Pros Never missed an assign task. Helped my team become more modern instead of using printed sheets. Cons Flexibility of assigning. For instance, a drag and drop option would be supurb. Review Source Response from JungleWorks August 3, 2021 Thank you so much for sharing your valuable feedback with us. DA David A. Customer Experience Food & Beverages Used the software for: 1-2 years ### "Powerful Software. Terrific team." February 7, 2017 5.0 Increased delivery success, better communication with customers AND drivers, and improved customer experience! Terrific product. Pros Quick responses from the Tookan team on product questions, Improved delivery success and experience, Improved communication with drivers, and the drivers love the app! Cons Sometimes I experience a few bugs and quirks in the software. Generally they are resolved fairly quickly. Review Source Response from JungleWorks March 20, 2017 Thanks David for the kind words EY Ella Y. co-founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Amazing costumer service and product" November 29, 2018 5.0 I was using a different software for similar issue and when I migrated to Tookan I couldn't believe how much easier everything was, the price is very good which is a bonus for a small company like mine, and the costumer service are always there to help. I am still really impressed and happy with the product. Pros How easy it is to use, to implement and to edit according to our needs. It works really well! Cons That it sends SMS instead of notification if agent isn't logged in which costs me money, but really small disadvantage to everything else. Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback with us. AJ Austin J. CEO Retail Used the software for: 1-2 years ### "Great platform " January 24, 2020 5.0 Great team Pros There’s so much value with this platform Cons Integration and customization can be limited Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback with us SW Sheyna W. Owner Food & Beverages Used the software for: Less than 6 months ### "Great software for my business and easy to use" March 6, 2020 5.0 Tookan has been very beneficial to running my business. We have had issues dealt with in a timely manner, with only a minor hiccup along the way. The time difference and language barriers have not played any negative role. My AM has been very helpful in responding to concerns and resolving issues. Pros The product is very easy to use once you get the hang of it. It integrates well with the Yelp platform and they work together to offer an almost seamless experience. The real time tracking of agents on deliveries is a great feature. Cons The platform should be able to open on a mobile device, not only a laptop or PC. Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback with us. DH Dave H. Owner Food & Beverages Used the software for: Less than 6 months ### "Terrible Customer Service" March 13, 2019 3.0 One word, poor. Pros It's the cheapest service around for the most part. Cons If you ever have any issues with your billing, you will never get any good customer service from them. They will also try and convince you to sign up for different features and will bill you for them without warning. Once you've been billed, they will say that its company policy not to provide refunds. Review Source Response from JungleWorks July 6, 2021 Hi. Thanks for your feedback. Our team has noted the issue and is working hard to resolve it. We are constantly doing our best to improve every customer's experience and would like to hear more from you. Please reach out to us at contact@jungleworks.com KG Keith G. Owner Retail Used the software for: Less than 6 months ### "Great Value " February 7, 2020 5.0 We value Tookan and will continue with this platform as our business grows. Pros Tookan helps to set us apart from competitors in our market here int he Bahamas. The tracking links gives our customers a sense of professionalism and security with our company. We are pleased with the ease of use and stability of the platform. Cons It could really use a better summary page of weekly earnings. Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback with us NZ Noor Z. Co-founder CEO Food & Beverages Used the software for: Less than 6 months ### "Tookan " January 21, 2020 4.0 Pros Very tech advanced, great customer service Cons The filtration, i would prefer it to be closer to the yelo filter, where we can choose certain dates to see the sales, or how a certain vendor is selling how much is it selling Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback with us AD Archisman D. Used the software for: ### "Using Tookan for Last mile delivery automation" January 20, 2017 4.0 We had launched a medicine delivery service in 2016. Initially, we had an in-house app that our delivery agents were using. However, due to bandwidth issues we were not able to maintain the app. At that point of time, we started looking for 3rd party apps that can meet our requirements. We found Tookan extremely robust and feature complete. We have had minimal issues since integrating and the tookan's development team had been extremely helpful in understanding our requirements and ensuring that they continuously improve the app to meet our changing requirements. Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback with us. SG Shivam G. Used the software for: ### "Jugnoo Workforce Management" December 13, 2016 4.0 We are using Tookan for managing our delivery operations giving access to our Managers present pan India. We have so far had a wonderful experience, particularly due to their Route Planning Optimization ability. We have been able to target a wider market with the application through demos, and because of the multi-linguistic option. It's easy, simple! I would recommend it for entrepreneurs and start-ups looking to explore SaaS based solutions to scale their business operations. Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback. AK Ashraf K. Used the software for: ### "Excellent All Round" January 4, 2017 5.0 All negative reviews could be from the opposition? Our company has been using Tookan system for over a year or two and thus far have not had one issue! The free system as they claim is totally free and even that is better by far than most other systems! Good job guys, we are glad to be part of the system you have in place. Review Source Response from JungleWorks July 6, 2021 Thank you so much for sharing your valuable feedback with us. RP Robert P. Used the software for: ### "Value for money" March 22, 2017 4.0 Nice functionalities and good stability of the software. Constant improvements. Attractive pricing for a small start-up. Review Source Response from JungleWorks March 22, 2017 Thanks for your kind words Robert. 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