--- title: "Qualified Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Qualified Software - reviews, pricing plans, popular comparisons to other Conversational Marketing Platform products and more." source_url: "https://www.capterra.com/p/218980/Qualified/" page_type: "product" language: "en" --- # Qualified Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Qualified ## What is Qualified? Qualified is a cloud-based agentic marketing platform built natively on the Salesforce Platform. It helps B2B marketing and sales teams identify high-intent website visitors, engage them in real time, and convert pipeline faster. Businesses use Qualified to connect their go-to-market teams around live buyer signals. The platform surfaces intent data, routes visitors to the right reps, and supports engagement through chat, voice, and video. Core features include AI-driven pipeline insights, real-time visitor tracking, meeting scheduling, and Salesforce-native data sync. Qualified also offers autonomous AI agents that run outreach and engagement workflows without manual input. Qualified is best suited for mid-size to enterprise B2B companies, particularly those in technology, software, and professional services that rely on Salesforce as their CRM. ## What is Qualified used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $2500 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Qualified?[Manage this product listing](https://www.g2.com/products/qualified/claim_requests/new?auto=true) ## Qualified Overview Updated September 2026 AI summary Qualified offers cloud-based live chat and conversational marketing tools designed for small and midsize businesses seeking to engage website visitors and manage leads. It supports customizable branding, proactive chat, transfers, and routing, while optional features such as AI Copilot, CRM integration, and canned responses help teams automate interactions and capture more qualified prospects across marketing and sales channels. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Qualified 5.0 (4) VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $2500 Per Feature Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (4) Ease Of Use 4.7 (399) Value For Money 5.0 (3) Value For Money 4.5 (348) Customer Service 5.0 (3) Customer Service 4.6 (325) ## Qualified alternatives [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (399)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) Highest Rated [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (81)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016782/Botsonic/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) ## FAQs about Qualified Overview ### What company size and specific industries is Qualified built for? Qualified is designed for U.S.-based B2B technology companies, especially mid-market and enterprise organizations that use Salesforce and marketing automation platforms such as Marketo, Pardot, Eloqua, or HubSpot. It is built for demand generation marketers and RevOps teams in the technology sector. Features and Usability ### What are the key features of Qualified? Qualified offers CRM, live chat, marketing automation, and pipeline management as core features. It also includes AI Copilot, automated responses, automated routing, chatbot, lead capture, lead qualification, intent recognition, proactive chat, sentiment analysis, and workflow automation for sales and marketing teams. Integrations ### Which third-party tools and platforms does Qualified integrate with? Qualified integrates with 10 third-party tools, including Salesforce Platform, Salesforce Sales Cloud, Salesforce Marketing Cloud Account Engagement, HubSpot CRM, Marketo Engage, Salesloft, ZoomInfo Sales, Demandbase One, 6sense, and Breeze. These connections cover CRM, marketing automation, sales engagement, and account-based marketing platforms. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Qualified offer? Qualified provides documentation to help teams get started. Documentation offers written reference material for setup, feature guidance, and step-by-step support that users can consult as needed during onboarding and later use. Getting Started and Support ### What customer support options does Qualified offer? Qualified provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Without reviewer feedback on support experiences, no claims can be made about response times, helpfulness, or common frustrations. The listed channels define the available support options. ## Features AI summary Based on 6,967 Conversational Marketing Platform reviews According to Capterra reviewers, these are the live chat features buyers prioritize most when evaluating a solution: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Qualified includes **Chat/Messaging** and **Real-Time Notifications**. These features help teams respond to conversations as they happen, keep track of incoming activity, and manage customer interactions more efficiently, allowing teams to maintain timely communication and support faster follow-up. Lead Capture 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Canned Responses 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Shortcuts for inputting frequently used messages Chatbot 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Customizable Branding 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Lead Qualification 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Score a lead on their quality or likelihood to buy based on certain behaviors Proactive Chat 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Qualified 24 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Canned Responses: Shortcuts for inputting frequently used messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Intent Recognition: Helps understand a user's intentions/actions - Lead Capture: Automatically identify and save contact information of potential customers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Natural Language Processing: Process and analyze human language in text or audio form - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Query Suggestions: See options for potential search queries within the system - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Transfers/Routing: Transfer queries and organize messages between agents - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 5.0 (3) Basic $2,500 Per Feature, Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Gong](https://www.capterra.com/p/157969/Gong-io/)[ HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[ Outreach](https://www.capterra.com/p/159318/Outreach/)[ Salesloft](https://www.capterra.com/p/157977/Salesloft/)[ HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 4 reviews Filter by rating 5(4) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Sr SDR Computer Software ### "Amazing tech!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 4, 2025 I have absolutely loved qualified to be able to see who is on our site and converse with them Pros Qualified is AMAZING for chatting with people on our site Cons Routing can sometimes be a little weird with Qualified Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IG Ileana G. Global marketing Sr. Director Management Consulting ### "Great experience implementing this B2B chatbot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 22, 2023 Qualified chatbot is all about speed to lead, our BDA can have relevant conversations and set up relevant meetings, the visitors bypass the forms and can reach out a live person to answer their questions about the help they need with projects. Pros Dedicated customer success rep who helped us with the implementation and further in optimizing the bot. Support is more than excellent, really fast to chat and receive the help we need. Cons Admin features need to be improved, identify more of the unknown visitors (fix the integration with Zoominfo or other relevant databases), we'd love a better interface for experiences Reasons for choosing Qualified Qualified offered better support throughout the length of the contract as well as tailored solution to our needs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Joseph G. Demand Generation Marketer Computer Software ### "So Far So Great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 1, 2023 It's early days but I can really see the value in Qualified. It allows us to track how our site performs and is interacted with and it surfaces the most relevant leads on our site. It also allows us to proactively tackle a lot of different personas and experiences that we want to offer on our site. Pros Qualified appears to be an incredibly powerful tool. It allows our salespeople to jump in when key accounts visit our site and it integrates well with our ABM, CRM, and Sales data. We can also design a lot of chat experience and data handling workflows to try and generate more business or at least orchestrate smarter marketing plays.Their implementation process is also very thorough, professional, and friendly. Cons It can be a bit overwhelming because of all of the options in front of you. And because of that, getting started can require a bedding in period where you need to learn to establish processes and avoid common mistakes. Switched from [Drift](https://www.capterra.com/p/227417/Drift/) Features and performance Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA Joao A. Marketing ops Computer Software ### "One of the best web chats you can get" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 23, 2023 Pros Qualified it's an amazing tool with a big pack of features that you can use on your website. Cons The routing could be better also more integrations with more systems would be nice Switched from [ChatBot](https://www.capterra.com/p/166420/ChatBot/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Drift vs Qualified](https://www.capterra.com/compare/218980-227417/Qualified-vs-Drift)