# Qualified Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Qualified Software - reviews, pricing plans, popular comparisons to other Live Chat products and more.

Source: https://www.capterra.com/p/218980/Qualified/alternatives

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# 

 Qualified Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Qualified

## What is Qualified?

Qualified is the #1 pipeline generation platform for revenue teams that use Salesforce. Qualified helps leading B2B companies tap into their greatest asset - their website - to identify their most valuable visitors, uncover signals of buying intent, shape sales and marketing campaigns, and instantly start sales conversations. Powered by the Xforce platform, Qualified is uniquely designed for Sales Cloud customers and offers two core products: Qualified Conversations and Qualified Signals.

## What is Qualified used for?

[Chatbot](https://www.capterra.com/chatbot-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)

Top alternative

Featured

Overall rating

Based on 4 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$2500

Per User, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Qualified?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.qualified.com&name=Qualified)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Qualified

5.0 (4)

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$2500

Per Feature

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (4)

Ease Of Use

4.6 (1,733)

Value For Money

5.0 (3)

Value For Money

4.6 (1,487)

Customer Service

5.0 (3)

Customer Service

4.7 (1,506)

## Qualified alternatives

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

[4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting price

$39.00

Per User, Per Month

[4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

Starting price

$19.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Lead Capture

5.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Automatically identify and save contact information of potential customers

Canned Responses

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Shortcuts for inputting frequently used messages

Chatbot

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

AI-based platform which conducts a conversation via auditory or textual methods

Customizable Branding

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Add customized logos and colors to align with company branding

Lead Qualification

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Score a lead on their quality or likelihood to buy based on certain behaviors

Proactive Chat

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Copy on the page or chat window encouraging the user to engage with the chat option

Qualified 24 features

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Software program that continuously adjusts its behavior based on observed data

Automatic reply functionality for incoming messages

Tickets are automatically assigned to specific agents based on predefined rules

Shortcuts for inputting frequently used messages

AI-based platform which conducts a conversation via auditory or textual methods

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Interprets what a user is doing based on context and helps guide them through the process.

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Add customized logos and colors to align with company branding

Used as a promotional or demonstration tool in sales and marketing presentations

Helps understand a user's intentions/actions

Automatically identify and save contact information of potential customers

Score a lead on their quality or likelihood to buy based on certain behaviors

Ability to chat online in real time

Automate workflows and trigger campaigns based on customer actions

Process and analyze human language in text or audio form

Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.

Copy on the page or chat window encouraging the user to engage with the chat option

Streamlining repetitive tasks and activities through automated and predefined workflows

See options for potential search queries within the system

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Transfer queries and organize messages between agents

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Features

4.8 (4)

4.8

Based on 4 reviews

## Pricing

Value for money

5.0 (3)

Basic

$2,500

Per Feature,

Value for money

5.0 (3)

5.0

Based on 3 reviews

## Integrations

[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/)[

Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/)[

ZoomInfo Sales](https://www.capterra.com/p/168264/ZoomInfo-sales/)[

SalesLoft](https://www.capterra.com/p/157977/SalesLoft/)[

Breeze](https://www.capterra.com/p/156024/Clearbit/)[

6sense](https://www.capterra.com/p/158720/6sense/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (3)

5.0

Based on 3 reviews

## User reviews

Overall rating

5.0

Based on 4 reviews

Filter by rating

5(4)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Sr SDR

Computer Software

### "Amazing tech!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 4, 2025

I have absolutely loved qualified to be able to see who is on our site and converse with them

Pros

Qualified is AMAZING for chatting with people on our site

Cons

Routing can sometimes be a little weird with Qualified

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

IG

Ileana G.

Global marketing Sr. Director

Management Consulting

### "Great experience implementing this B2B chatbot"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 22, 2023

Qualified chatbot is all about speed to lead, our BDA can have relevant conversations and set up relevant meetings, the visitors bypass the forms and can reach out a live person to answer their questions about the help they need with projects.

Pros

Dedicated customer success rep who helped us with the implementation and further in optimizing the bot. Support is more than excellent, really fast to chat and receive the help we need.

Cons

Admin features need to be improved, identify more of the unknown visitors (fix the integration with Zoominfo or other relevant databases), we'd love a better interface for experiences

Reasons for choosing Qualified

Qualified offered better support throughout the length of the contract as well as tailored solution to our needs

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JG

Joseph G.

Demand Generation Marketer

Computer Software

### "So Far So Great!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 1, 2023

It's early days but I can really see the value in Qualified. It allows us to track how our site performs and is interacted with and it surfaces the most relevant leads on our site. It also allows us to proactively tackle a lot of different personas and experiences that we want to offer on our site.

Pros

Qualified appears to be an incredibly powerful tool. It allows our salespeople to jump in when key accounts visit our site and it integrates well with our ABM, CRM, and Sales data. We can also design a lot of chat experience and data handling workflows to try and generate more business or at least orchestrate smarter marketing plays.Their implementation process is also very thorough, professional, and friendly.

Cons

It can be a bit overwhelming because of all of the options in front of you. And because of that, getting started can require a bedding in period where you need to learn to establish processes and avoid common mistakes.

Switched from

[Drift](https://www.capterra.com/p/227417/Drift/)

Features and performance

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JA

Joao A.

Marketing ops

Computer Software

### "One of the best web chats you can get"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

January 23, 2023

Pros

Qualified it's an amazing tool with a big pack of features that you can use on your website.

Cons

The routing could be better also more integrations with more systems would be nice

Switched from

[ChatBot](https://www.capterra.com/p/166420/ChatBot/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Popular comparisons

[Drift vs Qualified](https://www.capterra.com/compare/218980-227417/Qualified-vs-Drift) 

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